Amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for not delivering the package on time, I understand you are upset.[redacted], I've checked the tracking...

details and see that the package was delivered to the shipping address on November 20, 2016 11:07:00 AM, please check your delivery area and write back to us if you've not received the package and I'll assist you accordingly.As the package is delivered to you, please do not return it to us,keep it. I've forwarded your complaint to the shipping team to make sure this isn't repeated in the future.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Thanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted]
I am rejecting this response.
[redacted]

Hello [redacted],I'm Mahesh B[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the experience you had with delivery of the recent orders by Amazon Logistics....

Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.I've read all of your communications with us, and you're absolutely right; there are no excuses for what occurred with your orders. You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.To help you with this, I have escalated your comments/feedback to our internal Amazon Logistics Team, so that they can look into this and try not to repeat these instances in future.Regarding the Prime Extension, I've checked your account and see that you are a Prime Invitee. In this case, the system will not allow us to extend the prime on your account. Although I understand there's no way I can erase this difficult series of events, I've applied a $30.00 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Than...⇄ you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble free. Best wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your account. In this case, I need to look...

into the problem with our appropriate team, and it'll take a bit more time than usual. I'd like to inform you that I'll write back in 3-5 business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I'm happy...

to inform you that we have restored your access to this account. You can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, 2018.[redacted], we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:It hasn't been a week I'm losing money pay for shipping and a 30% restock fee. the picture was deciving  I'll pay one or the other but not both
Sincerely,
[redacted]

Hello, We have asked the seller for more information about the return for order [redacted] and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.-- Order Number: [redacted]-- Date of Claim: October 9, 2016Sincerely,

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we won't be able to offer any action on refunding charged amount.Since refund has been processed assuming lost of device and blacklisted device. As device arrived late and you also have refund on your account. In order to get device active, we need to charge refund amount and we won't process refund again for charge amount(which has been refunded assuming device lost), as device gets activated.We need to entry the billing request to take out the black list and need to charge from your account which won't be refunded again once device gets active.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters on refunding charged amount, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.Orders through Amazon Marketplace work a little differently...

than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.With any business, there is a cost to sellers for accepting returns. The seller may determine their own options for returns that are not due to their error. The seller may choose to refund only the cost of the merchandise.You can find these guidelines outlined on our Help pages:[redacted]At this time we may not be able to issue a refund on third party seller orders. Instead, we've issued an $12.91 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:[redacted]If you don't receive a refund from the seller you can submit an A-to-z Guarantee claim to request full reimbursement for your order. All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee. For eligible orders, you can file a claim here:[redacted]You'll also find information about submitting, eligibility, processing times and how to check your claim status here:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:I still have not received a refund for the additional items returned, and the business continues to give me the runaround. I will be disputing with my bank. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because Amazon billed me twice on several orders and the simple fact that can't see it, really gives myself as well as my bank, a very unsettling feeling. The fact I have to now go through all my orders and double check to make sure they haven't done this more than the couple of times that I caught. I have uploaded my bank statement showing both overcharges and yet Amazon can't seem to ADD? I am filing a complaint with the fraud department of Idaho State Department and Amazon will have to respond to them and make it right. Sincerely,[redacted]

Hello [redacted],I'm Jones Edward from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - especially for our Prime members. Being a prime...

customer, you are very much eligible to receive high level of service from us. Most of our orders are delivered on time and without any issues. Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shipped.Regarding the orders [redacted] and [redacted]), I see your orders were combined and shipped together. In an effort to reduce the amount of packaging material used for our shipments, we look for opportunities to automatically combine orders when we ship them. This means you'll receive fewer packages with less packing material to throw away.If you place multiple orders that are shipping around the same time to the same address, and those items are shipping from the same Amazon fulfillment center, we'll try to ship those orders together. This won't happen for every order--for instance, if the items can't be shipped from the same fulfillment center to meet your promised delivery date, we would still ship those orders separately.For more information about combined shipments, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200385140Upon checking, I see we've provided the estimated delivery dates on these order as September 1, 2015 and August 30, 2015 in the order confirmation emails. I understand the estimated delivery date provided was too long. The estimated delivery dates are just an estimate, you may receive the orders sooner than expected or on the scheduled delivery date.I'd like to bring to your notice that delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The delay in processing time depends on several factors and can vary from order to order. It appears that the item you ordered impacted the time to obtain the item or prepare it for shipment.I see the carrier : USPS, was unable to deliver the package due to address problem. In this case, I'd suggest you to please contact your local postal office regarding these orders. If you aren't able to find the package or if they've returned the package to us already, please let us know and we will assist you accordingly.I've forwarded your feedback to our appropriate department for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.     Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Jones E[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm Shalini Chauhan from Amazon.comJeff Bezos received your email, and I'm
responding on his behalf
First, I'm so sorry for the frustration this matter has causedI'd like to
assure you I've reviewed your previous correspondence with us and I can
completely
understand why you're upset
To make sure I help you, I've requested additional refund of $to your
payment which you usedPlease understand refund processing time is 3-
business and you'll see the refund on your credit card statement in the next
3-business days
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]
Please feel free to contact us directly by replying to [email protected] if we can
be of further assistance
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the order processing time. Upon...

checking the order #[redacted] I see that the order is placed on Wednesday, November 15, 2017 4:56 PM (PST) and the order was processed and delivered on Wednesday, November 15, 2017 5:57 PM (PST). As the order was delivered on the same day, we're unable to process a compensation on this order.We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]i would like a bbq. This is not acceptable to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I can't help but to point out how frustrating it is that I had to go to these lengths to get my refund processed. Quite honestly, my bank is the one that did the majority of the legwork here. Very disappointed in Amazon. Hopefully, their customer service will go back to what it used to be and not what it's been the last few months. Thank you for your assistance in this matter! 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Amazon STILL DOES NOT UNDERSTAND.
 
As plainly as possible;
I am getting information through my email account, from amazon,  that should NOT be coming to me. This information is on Amazon orders from a company whose email address is [redacted]@santa-deals.com. They contain order information, to include customer name, address, telephone number, etc. 
I have a seller account with Amazon, but have never used it. I have no items for sale, and have not sold any.
Amazon is sending me email from irate customers, who I have never heard of, and they are using MY NAME, which proves that Amazon has given their customers my PRIVATE data.
Amazon is sending me emails threatening to debit my seller account in the amounts of hundreds of dollars. THIS IS WRONG, AND MUST STOP IMMEDIATELY.
I HAVE CHANGED MY EMAIL IN MY SELLER ACCOUNT, BUT I AM CONTINUING TO GET EMAILS FROM AMAZON USING THE OLD EMAIL. THIS IS CONCLUSIVE PROOF THAT MY EMAIL ADDRESS IS IN THE [redacted]@santa-deals.com RECORD. IT MUST BE REMOVED, AND CHANGED TO THE CORRECT ONE. Sincerely,[redacted]

Greetings from Amazon.com,The Seller's Selling on Amazon account was suspended on August 26, 2016. Funds on suspended accounts are held for 90 days before they are eligible to be disbursed to the seller's bank account. The funds will not be available until a full 90 days has passed, which will not...

be until November 24, 2016.On November 24 the funds will be moved from a reserved status to an available status, and will be sent to the seller's bank account on file on their next scheduled disbursement date, November 29. Once disbursed, the funds can take 2-5 business days to show up in the sellers bank account.The seller is able to confirm this information in their Seller Central account, as well as check the bank account they entered to be sure the funds will go to the correct account.

Hello from Amazon.com.
 
We completely understand the customer's rejection for our reply on the complaint. However, as the debit of the seller's account is valid by policy and agreement which they are made aware beforte joining the Amazon.com platform as a seller, the seller's appeal now and further will be denied. Please close this complaint in our favor.
Thank you.

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with cancellation of Amazon Prime membership, I understand you'd like us to...

reinstate 6 months Prime membership.I've checked with your email address : [redacted]@aol.com, and see that Prime isn't subscribed, it seems that you've an another email address/account on which Prime is active. Please write us back to let us know of the email address on which you'd like us to reinstate your Prime membership.When you contact us with the email address, we will inform you more details about Prime and it's reinstating.Two memberships should be cancelled separately, however, this seems to be a case technical error, I've reported the issue to our technical team who are working to resolve the issue.Please know that you will have to subscribe to Amazon household membership which is a new program for our earlier Prime sharing benefits. As a member of Amazon Prime you can share certain Prime benefits with one other adult by forming an Amazon Household and sharing debit and credit card access. For more information about Amazon Households, go to our About Amazon Households Help page:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201806360More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211Please contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com