Amazon.com

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience being caused with the unauthorized charge towards Prime membership.I...

understand that your Visa card was charged for the prime subscription and you've never authorized these charges.I've looked into your account and see that you signed up for an Amazon Prime one month free trial beginning on April 23, 2016, which renew on May 23, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automatic. At the end of prime free trial, we'll automatically upgraded your Annual prime membership on May 23, 2016, for the amount of $107.91. If you choose not to cancel, your Prime membership will renew after one year, hence you have been charged for Prime annual subscription renewal on May 23, 2016. I'm sorry, you weren't aware of this.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.com. Since your trial was set to automatically renew, you were charged the annual Prime membership fee.I confirm that our customer service agent has canceled your Amazon prime membership successfully. You'll receive a refund of $107.91 for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit on your statement.I understand that this was not what you expected to happen, I've forwarded your comments to our concerned department for future improvements. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,
We are writing with regards Order [redacted]. Please note that the customer has been refunded in the amount of $56.99 which is the full amount.
 
Regards,

Complaint: [redacted]I am rejecting this response because:
The response was clearly provided without reading the complaint, and indeed without reading the material and documentation that has been provided.
There was indeed a reverse charge on February 20th, but that reflects that we placed a dispute on the charge with our credit card company.  In March, after Amazon's commitment to assist in closure of this case, we removed the dispute on the charge with the bank, and original amount was again charged to our account.
SO AGAIN:
Charge of the full amount on or around January 4th
Reverse charge (credit) on February 20th
Completion of full charge on or around March 20th.
 
SO AGAIN: Charged TWICE, credit ONCE.  Merchandise has been returned.  WE ARE STILL OWED THE FULL AMOUNT OF THE PURCHASE.
 
Sincerely,Maria [redacted] L[redacted]

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Marketplace seller Order ID: [redacted]. I understand...

that you're upset.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.In this case, I've filed an A-to-Z Guarantee Claim for Order ID: [redacted]. You can see the most current status of your claim at the link below:[redacted]Once the claim is approved, your Guarantee reimbursement (Full Refund) will be credited directly to the same payment method used for your purchase. You can learn more about our A-to-z Guarantee on our Help pages:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I just don't understand they keep saying I got this order as you can see in the attachment it was delivered to Plainfield Indiana not Beckemeyer  Illinois where I live. The UPS tracking number is [redacted] which is on the document I hope I attached.
Sincerely,
[redacted]

Hello [redacted],I'm Vivek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of order #[redacted].I see Amazon.com received a...

chargeback request from Visa card for the complete order total of $350.00 on March 17. When a chargeback is submitted to us, we give the money back to the bank. In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi Kalyanadurgam from Amazon and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate that you took the time to share your concerns about receiving response from other country. Amazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I'm very sorry about the misunderstanding regarding the return and refund on your order #[redacted] While the order status shows that return was processed only for one item, I've reached out to return center for confirmation. They confirmed that we received 5 units.I've requested a refund of $183.92 for remaining four units to your credit card. You'll see the refund on your credit card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope you find this to be a satisfactory resolution. We value your business and look forward to serving you again soon. Best wishes and thanks for choosing Amazon!
Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Amazon has chosen to single out my account for purchasing from Chinese sellers, I have not violated any terms, I do not have any personal relationships with any sellers. I find this system atrocious, I am a bargain shopper and look for the best deals and coupons all over the internet as well as the numerous account profiles I have submitted to them for review. ALL OF THESE ACCOUNTS SHOP FROM CHINESE SELLERS...ARE THEY DISCRIMINATING AGAINST CHINESE NOW? IF I LOSE PRIVILEGES THEN ALL OF THESE ACCOUNTS PLUS SCORES MORE SHOULD LOSE THE SAME PRIVILEGE. I will continue to send profile after profile to remove their privileges until mine are restored. I have several attachments to add.
Sincerely,
[redacted]

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Amazon.com account. This is certainly not what we want...

our customers to experience.In this case, I checked your account and see that you've accepted the offer which we provided for the Prime trial on Monday, September 5, 2016. I'm sorry if you are unaware of this. You've signed up for this program while placing the order #[redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial". As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on Wednesday, October 5, 2016.When customers sign up for Prime membership, we display the terms of the program. As per the terms, they authorize us the then-applicable membership fee and any taxes, using any credit card we have on record. This being the reason the active card on your account was charged.To ensure customers have uninterrupted access to their Amazon Prime benefits, renewal of Prime membership is automatic. This is why we ask for a credit card when they sign-up for the free trial: to make the conversion truly automatic.Our ''Amazon Prime Terms & Conditions'' policy states ''Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you". You can read the full details of this policy at the following link:[redacted]While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct. we are unable to issue any compensation.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I have already informed Amazon that I did not make any of the purchases listed.
Sincerely,
[redacted]

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our appropriate team and confirmed that the account was closed and all the pending orders...

were canceled. Any new accounts you open will be closed.We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders. Please understand that we've taken this action after thorough investigation. I hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ==============================

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim is still in progress and we have asked the seller for more information on refund and are awaiting a response. Hence, the buyer will be required to wait for time duration...

the seller has been provided in order to receive refund. We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount).In summary, the buyer is required to wait for time duration the seller has been provided in order to receive refund.Thank you,

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that the item "Auto Ventshade 194293 In-Channel Ventvisor Window Deflector" caused your...

Passenger window to crack.I've carefully reviewed your account and correspondence with us. Although I completely sympathize with your situation, I'd like to confirm the information you originally received in customer service correspondence is incorrect. We won't be able to reimburse for the repair cost.I also see we haven't adequately addressed your concerns. I've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed. In addition to this, I will thoroughly review all correspondences to customer service and have any other mistakes addressed as well.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:https://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I did respond to the buyer's inquiry on Aug 6. Amazon's claim that I didn't respond is not valid.Sincerely,[redacted]

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding your Order ID: [redacted].Normally, Games and...

Software aren't refundable nor returnable after purchase. This information is also clearly stated in the detail page of the game: https://www.amazon.com/dp/B016UT3CHC . However, based on the circumstances and I've made an exception to our standard procedure, and issued full refund of $21.34 (inclusive of taxes) to your original payment method.Please allow 3-5 business days for the refund to complete online.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.[redacted], the "4-Pack Premium Allergy...

Pillow Protectors. Hypoallergenic Dust Mite & Bed Bug Resistant Anti-Microbial 400" is ordered from Marketplace seller "Home Fashion Designs" on which A-Z guarantee is filed and is granted. Further, as our Customer service informed "Outsunny 3-Piece Outdoor Stacking Rattan Wicker Patio Chair Set" has quantity of only 1 and not 2. The replacement order # [redacted], is returning to the seller. In this situation, we will not be able to price the match the original price or offer any compensation for the price difference. As requested, I've reported the issue to our buying team to make sure they check the inventory so that this isn't repeated with other Customers. For the missing pillow, we will be happy to issue a partial refund of $30 to the same payment card that was used to place the order.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted]
I am rejecting this response because: Because it is not a fair resolution.  I have a broken phone which will take $199 to fix and they believe refunding the case worth 17.99 is an equitable resolution.  I have attached a copy of the description of the product when I ordered it.  My original complaint is based on false advertising.  I purchased this item based on the description of the product.  "Durable.  Dual Layer Case with outer inpact resistant exterior and doubly enforced shock absorbing inner sleeve." AND "Keep your phone safe from sudden drops and falls with shock absorbent case that protects your phone from life's mishaps".  I am aware this is an i-Blason product but the order is fulfilled by Amazon.  They should take responsibility for knowing what products they are advertising to the customers and stand by there customers if the manufacturer doesn't.  In the response from Amazon, (Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY),  I have no idea where this policy was located at the time of my order.  I did not see it mentioned in the product advertisement.  I can't believe that Amazon didn't review the manufacturer warranty prior to posting this product.  They knowingly advertised a product that stated the manufacturer's product would protect the device but then reading the manufacturer warranty it states it wouldn't protect the device.  I understand that the old saying is "Buyer Beware" but Amazon.com has developed a reputation of being trustworthy or it wouldn't be the business it is today.  I also based my trust in the product because I wouldn't think Amazon.com would steer it's customers wrong.So is this case closed since I have rejected their unfair offer of resolution?  Is there anything else the Revdex.com is able to help with on this matter?  Isn't one of the responsibilities of a State's Attorney General's Office to protect consumers?  Can you give me a number for your local Attorney General's Office?  Are there other consumer groups that you can tell me about so that I can go to their websites and explain the encounter I had with Amazon.com and the i-Blason product.
Sincerely,
[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

our customer service couldn't assist you. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received this order even though the tracking states delivered. I've issued a full refund of $224.45 to your original payment method. You'll see the refund on your credit card statement in the next 3-5 business days.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care of. We're aware that our choice of delivery services reflects on our business as a whole.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the inconvenience you've experienced with your orders.I've checked and see that your package left our fulfillment center on December 22, 2017 and was delivered by USPS on December 23, 2017 05:17:00 PM Front door.Since this happened with your original and replacement order, we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.As mentioned earlier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.We won’t be able to provide a replacement or refund for this order at this time.Once you send us the police report we will be able to investigate further. We would only be able to issue a refund once we receive and have it validated.Unfortunately, without the police report, we're unable to take further action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've...

restored access to your account. Also, I see that we've sent an e-mail regarding the reinstatement of your account on April 17.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com