Amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your item arrived.I see you placed this order with our subsidiary...

Warehouse Deals. With Warehouse Deals' inventory constantly changing, we're unable to replace your order.Instead, we've requested a full refund for this item. This refund will appear as a credit of $14.77 on your Visa card in the next 3-5 business days.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: they need to find my order under email [redacted]@gmail.com. My amazon account has this email. Please send this to Amazon 
Sincerely,
[redacted]

Hello,
We are writing with regards Order [redacted]. Please note that the customer has been refunded in the amount of $56.99 which is the full amount.
 
Regards,

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the inconvenience being caused with the unauthorized charge towards Prime membership.I...

understand that your Visa card was charged for the prime subscription and you've never authorized these charges.I've looked into your account and see that you signed up for an Amazon Prime one month free trial beginning on April 23, 2016, which renew on May 23, 2016.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automatic. At the end of prime free trial, we'll automatically upgraded your Annual prime membership on May 23, 2016, for the amount of $107.91. If you choose not to cancel, your Prime membership will renew after one year, hence you have been charged for Prime annual subscription renewal on May 23, 2016. I'm sorry, you weren't aware of this.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.com. Since your trial was set to automatically renew, you were charged the annual Prime membership fee.I confirm that our customer service agent has canceled your Amazon prime membership successfully. You'll receive a refund of $107.91 for the Amazon Prime membership fee. Refunds typically process within 3-5 business days and appear as a credit on your statement.I understand that this was not what you expected to happen, I've forwarded your comments to our concerned department for future improvements. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Once again, I'm sorry for the embarrassment this caused and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I just don't understand they keep saying I got this order as you can see in the attachment it was delivered to Plainfield Indiana not Beckemeyer  Illinois where I live. The UPS tracking number is [redacted] which is on the document I hope I attached.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Amazon has chosen to single out my account for purchasing from Chinese sellers, I have not violated any terms, I do not have any personal relationships with any sellers. I find this system atrocious, I am a bargain shopper and look for the best deals and coupons all over the internet as well as the numerous account profiles I have submitted to them for review. ALL OF THESE ACCOUNTS SHOP FROM CHINESE SELLERS...ARE THEY DISCRIMINATING AGAINST CHINESE NOW? IF I LOSE PRIVILEGES THEN ALL OF THESE ACCOUNTS PLUS SCORES MORE SHOULD LOSE THE SAME PRIVILEGE. I will continue to send profile after profile to remove their privileges until mine are restored. I have several attachments to add.
Sincerely,
[redacted]

Hello,
In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 2nd, 2014. The seller was notified of this decision by e-mail on that day.
We took these actions...

because this seller did not meet our performance targets. Amazon places a high importance on maintaining the trust of our millions of satisfied buyers. We have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactions. These targets are published on our Seller Performance Measurement page in seller Help ([redacted]..). Amazon may remove the selling privileges of any seller that fails to meet these targets.The funds in the seller’s account were transferred on October 6th, 2014.After thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privileges. Sincerely,Seller Performance TeamAmazon.com

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the order #[redacted] and the seller PHONE CASE...

couldn't assist you. I appreciate you taking the time to bring this to our attention.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.com. The fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders. Order assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer. For eligible orders, you can file a claim by entering your order number ([redacted] ) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteeI've also forwarded the details you sent us to our investigations team about the seller. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our appropriate team and confirmed that the account was closed and all the pending orders...

were canceled. Any new accounts you open will be closed.We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders. Please understand that we've taken this action after thorough investigation. I hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com  ==============================

Complaint: [redacted]I am rejecting this response because:
The response was clearly provided without reading the complaint, and indeed without reading the material and documentation that has been provided.
There was indeed a reverse charge on February 20th, but that reflects that we placed a dispute on the charge with our credit card company.  In March, after Amazon's commitment to assist in closure of this case, we removed the dispute on the charge with the bank, and original amount was again charged to our account.
SO AGAIN:
Charge of the full amount on or around January 4th
Reverse charge (credit) on February 20th
Completion of full charge on or around March 20th.
 
SO AGAIN: Charged TWICE, credit ONCE.  Merchandise has been returned.  WE ARE STILL OWED THE FULL AMOUNT OF THE PURCHASE.
 
Sincerely,Maria [redacted] L[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire Kids Edition Tablet, 7" Display, Wi-Fi, 8 GB, Pink Kid-Proof...

Case".I've looked at your order details and see that it has been more than 30 days from the delivery date when you received your Kindle.You can return any new Kindle device that you've purchased or received as a gift for a full refund within 30 days of the original delivery date. If you return your Kindle device outside the posted return window, we may issue a partial refund as outlined on our Help pages:http://www.amazon.com/devicereturnpolicyHowever, I've made an exception to our standard procedure and requested a full refund of $74.36 on the order. As a one time exception, there's no need to return the item to us. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that the item "Auto Ventshade 194293 In-Channel Ventvisor Window Deflector" caused your...

Passenger window to crack.I've carefully reviewed your account and correspondence with us. Although I completely sympathize with your situation, I'd like to confirm the information you originally received in customer service correspondence is incorrect. We won't be able to reimburse for the repair cost.I also see we haven't adequately addressed your concerns. I've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed. In addition to this, I will thoroughly review all correspondences to customer service and have any other mistakes addressed as well.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:https://www.amazon.com/gp/help/customer/display.html/?nodeId=508088We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
Amazon took my gift card balance without any valid reason! That's an action of pirate!!! 
 
Sincerely,[redacted]

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding your Order ID: [redacted].Normally, Games and...

Software aren't refundable nor returnable after purchase. This information is also clearly stated in the detail page of the game: https://www.amazon.com/dp/B016UT3CHC . However, based on the circumstances and I've made an exception to our standard procedure, and issued full refund of $21.34 (inclusive of taxes) to your original payment method.Please allow 3-5 business days for the refund to complete online.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

our customer service couldn't assist you. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you haven't received this order even though the tracking states delivered. I've issued a full refund of $224.45 to your original payment method. You'll see the refund on your credit card statement in the next 3-5 business days.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care of. We're aware that our choice of delivery services reflects on our business as a whole.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com,I have reviewed the issue regarding the order ID [redacted] and have noticed that the claim is still in progress and we have asked the seller for more information on refund and are awaiting a response. Hence, the buyer will be required to wait for time duration...

the seller has been provided in order to receive refund. We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount).In summary, the buyer is required to wait for time duration the seller has been provided in order to receive refund.Thank you,

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your...

account was charged for Amazon Prime membership renewal without your consent. This is certainly not what we want our customers to experience.I checked your account and see that you've accepted the offer which we provided for the Prime trial on Saturday, May 7, 2016. I'm sorry if you are unaware of this. You've signed up for this program while placing the order #[redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial". As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on Monday, June 6, 2016.The renewal of your membership is automatic. Your Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue. I see that we've now canceled your Prime membership and a full refund of $106.92 was refunded to your Visa on Monday, June 6, 2016. Refunds typically process within 3-5 business days and appear as a credit on your statement.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've...

restored access to your account. Also, I see that we've sent an e-mail regarding the reinstatement of your account on April 17.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I AM NOT ASKING FOR A REFUND I'M ASKING TO BE TOLD WHY I WAS CHARGED ONE PRICE AND THE INVOICE SAID SOMETHING DIFFERENT. WHY IS THIS SO HARD FOR YOU TO UNDERSTAND?Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Because it is not a fair resolution.  I have a broken phone which will take $199 to fix and they believe refunding the case worth 17.99 is an equitable resolution.  I have attached a copy of the description of the product when I ordered it.  My original complaint is based on false advertising.  I purchased this item based on the description of the product.  "Durable.  Dual Layer Case with outer inpact resistant exterior and doubly enforced shock absorbing inner sleeve." AND "Keep your phone safe from sudden drops and falls with shock absorbent case that protects your phone from life's mishaps".  I am aware this is an i-Blason product but the order is fulfilled by Amazon.  They should take responsibility for knowing what products they are advertising to the customers and stand by there customers if the manufacturer doesn't.  In the response from Amazon, (Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY),  I have no idea where this policy was located at the time of my order.  I did not see it mentioned in the product advertisement.  I can't believe that Amazon didn't review the manufacturer warranty prior to posting this product.  They knowingly advertised a product that stated the manufacturer's product would protect the device but then reading the manufacturer warranty it states it wouldn't protect the device.  I understand that the old saying is "Buyer Beware" but Amazon.com has developed a reputation of being trustworthy or it wouldn't be the business it is today.  I also based my trust in the product because I wouldn't think Amazon.com would steer it's customers wrong.So is this case closed since I have rejected their unfair offer of resolution?  Is there anything else the Revdex.com is able to help with on this matter?  Isn't one of the responsibilities of a State's Attorney General's Office to protect consumers?  Can you give me a number for your local Attorney General's Office?  Are there other consumer groups that you can tell me about so that I can go to their websites and explain the encounter I had with Amazon.com and the i-Blason product.
Sincerely,
[redacted]