Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about missing watch from your packageThis usually doesn't happen.I've checked details of order and can confirm that our Customer service team processed a replacement order# [redacted] for the item " Fitbit Charge Heart Rate + Fitness Wristband, Special Edition, Gunmetal, Large ".I see that as per tracking information it shows that package has been delivered to your address on March 6, 04:10:PM at your MailboxI hope you've received package.Here is a direct link to check on the status of your replacement order: [redacted] = [redacted] In case, if you haven't received replacement item please let us know by replying to this email so that we can process refund for the item.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Rejecting because the person who is responding does not know the problemAs indicated in an earlier e-mail, attached, it is " stuck" , the product is not in a shipping process mode and if it is due to lack of proper inventory form Amazon , it is more reason why this item needs to be canceledBoth are internal problems from Amazon In addition the refusal to cancel is a violation of my consumer rightsThis item will never ship , reason for no tracking number They have sent a sixth date added for Friday Called Amazon and the representative replied ( attached) This is a prime productAmazon cannot provide and tracking information, nor will I be available for either dates they provide ( e-mail and website) As earlier informed the product is Not in a shipping process mode ( "stuck') Attachment : recent correspondence from representative Michelle to cancel 2.Attachment : Reference to stuck position and conflict with website dates of deliver and e-mail updates No proof ; no delivery mode processConsidering six change of dates were provided, Amazon should be concerned and provide me with the cancellations requested five timesWill not claim any liability to this product because I have cancelled five times and was rejected each time due to technical and other problems with Amazon All are technical problems

Complaint: [redacted] I am rejecting this response because: If my cad is not charged until the order ships then why is amazon not showing these rewards points returned back to my account I have spent countless hours on the phone with various customer service reps and each time I speak to someone, I am told something different I was connected to the bank through Amazons customer service twice and the bank did not see these orders in their records, however my attached confirmation shows the order was placed and paid for in rewards pointsAt this point, enough time has passed that these points should now be reflected as returned in my Amazon account and they are not I would please like to either return the points back to my account or provide me a gift card in the amount shown.Sincerely, [redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your frustrationPlease understand that the information provided in our last message is accurateAs previously mentioned, we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rate.If you prefer using Two-day shipping for your orders, you can select Two-day shipping at discounted ratesPlease understand that, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.As mentioned, your orders will be deliver as per the estimated delivery date listed in your ordersOnce shipped, you will receive an email confirmation from us mentioning the delivery date.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry if this process is unclear or inconvenientThe security of your account information is very important to us at Amazon.com, and I've noted your feedbackIt is always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provideOne of our aims at Amazon.com is to provide a convenient and efficient service.We're working hard to provide a stress-free and convenient shopping experience at Amazon.com.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI have reviewed our previous correspondence and your accountPlease understand that the information provided in our last message is accurateAs previously mentioned, you've tried to sign up for a day trial of the Prime membership to get free Two-Day shipping Unfortunately, the $authorization to verify the credit card is valid has declined The authorization charge won't complete, it will fall off after a few days; however we do have to successfully verify the card with approval of the $authorization before the Prime Membership will be active Once we are able to successfully verify your credit card you will then have access to the Prime Membership and be able to use the free Two-Day shipping benefitsUnfortunately, we are unable to send the phone case free of chargeWhile we can make a one time exception to waive the shipping fee after the order is placed, we have no way to waive it prior to the order being placedYou may place new order for phone case and let us know the order number we will waive the shipping costI'm sorry for any frustration this may cause.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent order, and I appreciate you making us aware of your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and can confirm that our cs ream requested a full refund of $This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To compensate for all trouble you've had with this purchase, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I've forwarded your feedback about Fedex to our shipping department--I know they'll want to hear about your experience.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We understand you entrusted us to deliver the order with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with cancellation of Amazon Prime membership, I understand you'd like us to reinstate months Prime membership.I've checked with your email address : [redacted] @aol.com, and see that Prime isn't subscribed, it seems that you've an another email address/account on which Prime is activePlease write us back to let us know of the email address on which you'd like us to reinstate your Prime membership.When you contact us with the email address, we will inform you more details about Prime and it's reinstating.Two memberships should be cancelled separately, however, this seems to be a case technical error, I've reported the issue to our technical team who are working to resolve the issue.Please know that you will have to subscribe to Amazon household membership which is a new program for our earlier Prime sharing benefitsAs a member of Amazon Prime you can share certain Prime benefits with one other adult by forming an Amazon Household and sharing debit and credit card accessFor more information about Amazon Households, go to our About Amazon Households Help http://www.amazon.com/gp/help/customer/display.html/?nodeId=201806360More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211Please contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your order is never shipped and showing as "preparing for shipment".I've checked your order and confirm on October 23, 2017, the package has been shipped successfully with UPS Ground which is in transit to be delivered to you by the given estimated delivery date of Friday, October 27, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your problems with your Amazon.com, I understand you aren't able to log in to your account.After checking your previous correspondence with our Customer service, I've contacted our Account Specialists team for a resolutionHere's the step by step resolution our team provided:If you get the captcha images on their screen, the following needs to be done/checkedAre you signed out of the website?Check if the email and password was typed correctly?Is the email address auto populating? If so, you need to remove the email address and type it manuallyThen try signing in with the new passwordYou should never choose the email in a drop downDid you remove the cookies and cache via the browser?Please try the steps above, along with resetting your password and please feel free to contact us directly by replying to [email protected] if these steps doesn't help.Regards,Mahesh.vAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It looks like the e-mail address you contacted us with, [redacted] @icloud.com, isn't associated with an Amazon.com accountThis being the reason, I was unable to look into your account detailsI would request you to write back to us with the email address associated with your amazon account on which you had experienced the issue, so that we can investigate and resolve the issue at the earliest.If you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your gift card issuesI am sorry for the incorrect action taken by our customer service associateThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I understand your concern, that you wanted to transfer gift card to your sister's accountUpon checking, I see that as long as you did not redeem the gift card to your account, you can transfer the gift card to someone else who can use it - by providing them with the claim codeYour recipient will just need the gift card's claim code to redeem itOnce a gift card has been redeemed onto an account, it can no longer be transferred to anyone else.If you have any more questions, please visit our Help pages:http://www.amazon.com/help/giftcardsWhile I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.com.You can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I shared my thoughts on this very un-transparent trateam with Amazon and they said they would share with the teamThey also offered me the credit I beleive I deservedSincerely, [redacted]

Hello [redacted] ,As you may remember, I'm Jahnavi from Amazon and writing to follregarding the issue with your account - I've provided the Revdex.com with a copy of this message.I'd like to inform you that your buyer and seller accounts were reopened and you can access/use your Gift card balance, subscriptions, access to data stored in apps and can return products as per our return policy.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/While I realize it took much time to resolve this issue, I appreciate your patience and understanding.We work hard to make sure our customer service team is very well trained to help with any questions you might haveIf you have any remaining concerns; please contact them here: http://www.amazon.com/contact-us.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've contacted UPS and was informed that the are sorry for not delivering the package to you and in timeSo, I've issued a full refund of $to the same payment card that was used to place the order, you will receive the refund with in the next 3-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] As informed earlier, we will not be able to refund or replace the itemWe appreciate your understanding !Regards,Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: After numerous attempts to reach out to Amazon, they consistently repeated themselves on this issue instead of resolving itOur last message to them we asked if they could help reinstate the account after we canceled the account due to Amazons lack of understanding there own forms and simply not reviewing the documents we submitted nearly times in the coarse of a monthYet the response from AMAZON is that theirs nothing they can do We are a small company that at least attempts to resolve the issue for every clientAt every request we have made Amazon has not time reached out to us at a executive level to resolve this issue Instead they forward us to the exact departments where we keep getting the same issue and nothing is resolvedWe find it all to convenient that after over a month and plus emails regarding a simple brand registration that we finally close the account due to the lack of resolutionThat Amazon comes back and says that it would have been approved! We sent the same images and information nearly times!! Why would it be approved after we close a account? We believe Amazon had no intentions of doing anything and is simply using this as a excuse Nothing ever got resolved and we find this completely unacceptable! Sincerely, [redacted]

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you are upset[redacted] , I've checked the order # [redacted] , # [redacted] and confirm that your City Chandler doesn't fall under cities eligible for Free Same Day or One Day shipping, hence you are being charged for shippingIn the future, you will be charged if you use One day or Same day delivery.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: As stated in previous communications a refund was all ready given to us a while ago along with a month of my Prime Membership extendedI appreciated those offersThe main issue behind this whole situation wasn't just the fact that my package was lost either by Amazon or UPS, in which UPS states they never received the package, but my main complaint was the poor communication on Amazons Customer Service side of this situation which led to this complaint being madeWhen I called twice I was told both times the package was still being delivered and then a third time I called then I was told it was lost by the carrierIf I was told this before we could have ordered this package some way else and had it to us around Christmas TimeI was not happy with the simple robotic type of script given to me by the Customer Service teamWith that said I rejected the current offer made to me above because a refund was all ready given to me so another refund would not be able to be givenThis is why I am frustrated because it seems Amazons Customer Service can only reply in script form and say the same thing over and over again which get's people no whereEven though I have rejected the response we, on my side, have found another product through another company and replaced it by using the refund that was issued to us earlier in December by AmazonWith this response I am ending this complaint against Amazon even though I am still dissatisfied with the way their Customer Service team handled this situationSincerely, [redacted]

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.***, the information you received from our Customer service representative Akhil S is incorrect, as the returns window has passed and as it has been more than months since you purchased the product from us, we will not be able to accept the return of itFurther, I've made sure to pass any training opportunities to my colleague to make sure this isn't repeated in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted] , I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageFirst, I'm so sorry for the frustration this matter has causedI'd like assure you I've reviewed to your previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customersRegarding the gift card refund on order # [redacted] , I see that it has been issued on June 20, as a gift card balanceI also see that you have placed a new order # [redacted] using gift card balance The current gift card balance on your account is $You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/ I'm really sorry this has been a disappointing order experience for youNonetheless, I've forwarded your comments as a feedback to our concerned departmentYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chanceIf you do need to contact us in the future, here's a link to our Contact Us http://www.amazon.com/gp/help/contact-us/ Thanks for your patience and understanding in this regardWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Shalini C.Amazon.comhttp://www.amazon.com