Amazon.com

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the removal of your reviewsWhile I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Communities team is correct.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed.Your community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviews.We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated.To learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170)We cannot share any further information about this decision, and we appreciate your understanding.Regards,Raghavender S.Amazon.com

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I understand your frustration about your order # [redacted] being cancelledI've contacted our Account specialists team and they have confirmed that your order was canceled due to some technical errorUnfortunately, we are unable to reinstate your order.We are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new orderWe will honor the same price of $for Giuseppe Zanotti Women's Dress Sandal, Nude, M US.However, I see that currently we do not have stock for M US sizeOnce the sandal in M US size is available, please place new order and let us know the order number we will honor the original price.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Greetings from Amazon,Two-Step Verification is the best protection against unauthorized access to our sellers accountsAmazon strongly recommends the Seller to enable itPlease note that at this time there are no exceptions to this process since this might compromised the security of our sellers and the platformWe will highly recommend the Seller to contact our Seller Support Department as soon as possible and create a case , so we can assist with the verification processRegards

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent return of the [redacted] Upon reviewing your message, I have checked your account completely and see that we had already issued a full refund of $on the order on Sunday, May 28, The refunds issued usually take 3-business days to reflect on your accountThat could be the reason why the bank is unable to see it.Once processed, you'll be able to see the refund request here:http://www.amazon.com/gp/digital/your-account/order-summary.html?orderID= [redacted] I hope this information helpsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello Dr [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I need to look into the problem as to why you are not been able to access your Amazon account, and it'll take a bit more time than usual.I just wanted to let you know I'll write back with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***, I'm Shalini Chauhan from Amazon.comJeff Bezos received your email, and I'm responding on his behalf First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upset To make sure I help you, I've requested additional refund of $to your payment which you usedPlease understand refund processing time is 3- business and you'll see the refund on your credit card statement in the next 3-business days Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Shalini C Amazon.com http://www.amazon.com / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response Thank you Revdex.com for getting Amazon to at least acknowledge that I do exist but this complaint definitely is not resolved Sending me an email saying "We're working on it" isn't enough I'm just finding it really hard to believe that the biggest online shopping website in the world doesn't have the resources to find out if my account was hacked or notThey are originally told me they'd get back to me within hours it's been a month and I still haven't heard anything except we're still working on itIf my account was hacked and my credit cards were compromised I would be bled dry by now and you think Amazon would go to bat for me to help me out well it's taking the Revdex.com to get them to acknowledge I even exist so I highly doubt it Amazon stop trying to brush me off have some common courtesyIt's called customer serviceSincerely, [redacted] [redacted]

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item " Acer 15.6" Aspire Laptop 6GB 1TB | E5-571-563B ".I certainly understand that the item is out of warranty and you prefer to return it.Unfortunately, since item is out of return window we won't be able to help you with return of the item.For more information about our return policy, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=150157...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decision

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had while purchasing the item "Abbyson Living Signature Solid Oak TV Console"This is certainly not what we want our customers to experience.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.I've checked and see that the order number which you provided was not placed from our Amazon.com website.Further I would like to inform you that the sales of any products on the Amazon website are always conducted through the Amazon website (or device) checkout or one-clickWhen a seller of any product asks you to pay for the product outside of the regular Amazon check-out process, we cannot be responsible for that transaction and any results.This includes when you agree to buy the purchase with an Amazon.com Gift CardBecause the gift card you purchased was transferred to another party, we are unable to refund it.Items purchased through any external seller concerning the sale of any merchandise, are subject to the terms and agreement between you and the sellerSince they are an independent seller or merchant, all inquiries are answered through their customer service teamYou’ll want to reach out to [email protected] for further assistanceAlso if you feel there's reason to start legal action against them, please consult your local police department.For more information on common gift card scams, please see:https://www.amazon.com/b/?node=15435487011Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,A full refund for the claim amount was issued to the payment method buyer used to place order [redacted] Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 02/13/2017-- Refund Amount: 201.88If the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThe buyer can check with their issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Complaint: [redacted] I am rejecting this response because: I bought the item not the driverit is up to ME where my package goes therefore I expect compensation for their failure to do their jobs which resulted in me losing my jobAmazon will pay all my bills and living expensesSincerely, [redacted]

Hello [redacted] ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the misunderstanding that happened with the return of the item.I've checked your order and I see that the return window for the order got expired on July 2, We can no longer accept a return and we'll not be able to issue refund for the itemOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refundEligible baby items purchased from or fulfilled by Amazon can be returned up to days after delivery.https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ [redacted] Please contact the manufacturer and they'll be able to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Dear [redacted] , Thanks for your email I understand your point but I haven't received the refund for any of the two items that we return The one that you mention you received it your return center I haven't receive the refund yet, can you please send a proof of return of the money please? By the other hand the cellphone tracking number is different from the TShirt I kindly ask you to search again as I return two items form this order, please find attached the ups tracking.I'm really worried with this situationAs I don't even have the phone with me anymore Best regards, [redacted] ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the disappointing experience you had with our customer service team.The expectations we've set with our agents is to make sure we're providing top tier quality by answering the questions asked and fulfilling requestsThis was not the case with the recent conversations you received from us and so I've provided feedback directly to our customer support management team for reviewThe agents will be properly coachedWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.It looks like the provider never contacted to schedule or confirm the appointmentWe've contacted the service provider and spoke to the head of the company and the service is confirmed for tomorrow from 5:00pm to 8:00pm PT.Again, I'm so sorry about the initial trouble with your Home Services orderIf you have any further questions, feel free to reply directly to this e-mail.We look forward to working with you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Per the Revdex.com's requeset, I have attached the referenced email from Amazon This email states that a $gift card balance was transferred from my account, and includes the original fraudulent request This directly contradicts Amazon's statement that I did not have that gift card balanceI attached this same email with my original complaint.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear the problem with your Amazon.com account, I understand you'd like the us to issue $to your gift card balance.I've checked and see that our Account specialists are investigating the situation and will take appropriate action on the account to which the gift card balance was transferredIn order not to make you wait further, I've issued $to your gift card balance, which would be returned with in the next 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/I've issued gift card balance to your account via the order # [redacted] , you will receive an email confirming the refund for the order, please ignore the email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this[redacted] , Unfortunately, when we contacted our supplier, we found item was no longer availableThat's why it was canceled from your order--you haven't been charged for it.I'm sorry for any inconvenience this may have causedUntil recently, we still thought we'd be able to get the product for you.Please do understand that we process and ship your order in the most cost-efficient way possible so we can pass the savings on to you in the form of free shippingThis means that we’ll optimize our fulfillment operations by taking a little longer to ship out if necessaryHowever, we won't hold on to your order for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given you.I apologize if your recent experience was not up to our usual high standardsI'll make sure the appropriate people in our company see your message.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , I'm sorry for your experience with us recently, I understand you are upset.I've checked the order confirmation email that was sent to you on June 13, and see that the estimated delivery date given was Wednesday, June -Saturday, June This means your package would have arrived before June 24, 2017, however, you've cancelled the order.You may go ahead and re order the item from us, here's the link:https://www.amazon.com/dp/ [redacted] Please know, we will not be able to price match the new order or compensate the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you received an item different from what was ordered from seller ' Cool Coop ' Please allow me to assist you in this regard.Upon checking I see that full refund of $has been issued to your visa card on November 21, 2017.In this case, seller has requested you not to return the itemPlease keep the item or dispose it at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com