Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the order # [redacted] and regarding the items which were mistakenly picked up.While I know you're disappointed with our stance on this matter, I've checked and see that you've contacted our customer service department on November 14, and they have issued the refund of $to cover the cost of the items which were mistakenly picked up on November 4, 2016.Further, regarding the refund for the the item 'Carhartt Men's Flame Resistant Cargo Pant,Dark Navy,x 32', as mentioned earlierI've confirmed a chargeback was filed for order [redacted] A chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transactionIn this case, you need to contact your bank to know the status of those charge backs.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N [redacted] **Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:RidiculousObviously Amazon doesn't drug test because you must be high or on some kind of illegal medicationI have clear evidence the buyer scammed and since you aided and abetted in this scam I will make sure my lawyer destroys you Sincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: I have been trying since 12/to get my money refunded and have yet to see anything refunded to me The items I was purchasing were supposed to be Christmas gifts There are now only days left until Christmas, and the items I originally purchased are way more expensive, and I don't have the extra money I would like my refund to be in the form of gift cards, so that I can quickly purchase something different for my children

Hello [redacted] ,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've checked your account for the order # [redacted] and see that you've placed this order from [redacted] on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I see that the seller has issued a refund of $to your Visa card on November You'll see the refund on your credit card statement in the next 3-business days.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Sandhya R [redacted] **Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the delay of your Prime ordersI understand you are upset.In general, when customer places an order, we estimate shipment date based on the proximity of inventory to the delivery address, as well as how quickly we can obtain and assemble items for shipmentThe most up-to-date delivery estimate will display in your order confirmation emailIf an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two day ShippingMore information about the shipping options can be found on our help pages here: https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&...⇄ completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end***, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally regarding the delays and about the seller orders so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.As a token of goodwill and apology for the inconvenience, I've issued a partial refund of $for your Prime membership fee and left your membership activeI understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.We appreciate your patience and understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello from Amazon.com, Thank you for writing to us for a complaint on [redacted] The customer, who is the seller here, was provided with calendar days to represent the claim raised by the buyer of this order as per our policy and agreementWe requested information on 05/15/ Because the seller did not provide this information, we have refunded the buyer and charged the claim to their account Please write back to us for any further queries Regards, Manoj K***

Hello [redacted] , I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to hear that you are scammed by a seller on amazon.comThis is really not what we want you to expect I've checked and see that you have placed an order# [redacted] for the gift card of $on amazon.com on November 25, and I see that the whole gift card balance was claimed in your account and used by youI can confirm that this is not a scam Here are the transactions done on the following orders using your gift card balance 1.Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Order# [redacted] You can also view the order details in Your Account: https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] You can view all these orders in your amazon account and I'm sorry that we cannot be able to make any reimbursements for you as these are legitimate transactions done on your account You can view your balance and usage history in Your Account here: https://www.amazon.com/gp/css/gc/balance/ Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders To learn more about using your gift card, visit our Help pages: http://www.amazon.com/help/gc Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Complaint: [redacted] I am rejecting this response because: I was promised a refund and have yet to receive it from the company.Sincerely, [redacted]

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the encounter you had with our Customer Service department.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've shared your experience with our management team, so we can be sure proper training is provided in the future.In case of lost shipments, we either issue full refund or replacement if the items are sold by Amazon.comIn this case, we've asked to keep the item as we failed to deliver the item on timeBut carrier failed to complete the delivery and returned the items back to Amazon.In this case, I've applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Hello [redacted] ,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the orders you placedI've checked them and see that the items sold by the seller "Gomi Ezlime" have been listed at $due to listing error and the seller has already left Amazon.com marketplace.Please be informed that Amazon.com only provides platform for the sellers to advertise their products and customers to place ordersAlthough we provide protection to the customers who place orders with the sellers through A-Z guarantee claim we will not be able to take any direct action on the marketplace orders.We encourage you to go ahead and file A-Z claim for the orders placedProcessing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times, can be found here:http://www.amazon.com/help/a-to-z-guaranteeHowever we will not be able to refund the market value for the items nor compensate any further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your refund for order # [redacted] I've reached out to our payments team to look into itI understand asking you to wait would be disappointing, but please be assured I'm working with our payments team and I'll write back in 2-business days with more information.We appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the jar was broken upon arrival and you had problem in contacting our customer service.I understand you'd like to get a replacement orderI've checked your order and see the item was ordered from Quality Quick Ship, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Instead, I've requested a full refund of $for the fermentation Glass JarThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] You can dispose of the damaged jar at your convenienceIf you still want the jar and it's available to be shipped by Amazon, please contact us by phone or chat (https://www.amazon.com/gp/help/customer/contact-us) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.Please be assured that we want to make your experience at Amazon.com as enjoyable as can beThat includes answering any questions you might have about shopping with us.If you’d like to keep our phone number for future reference, you can always contact us directly at:- U.Sand Canada: 1-866-216-1072- International: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helps and we look forward to seeing you again soon.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the overdraft fee charged on your account and please accept our apologies for the inconveniance you had to place in this regardI've checked the previous correspondence and also your account and see that we have already refunded you for the Apps in fullThis refund was an exemption to our standard policy as this charge was not due to an error from our endUnfortunately, in this case we will not be able to refund you the overdraft fees.Please contact your issuing bank for further assistance regarding this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your transactions and couldn't find any recent emails regarding the charge.Without seeing the message, I can't determine its originBut you can provide a copy via the following link:https://www.amazon.com/gp/help/contact-us/report-phishing.htmlClick the drop-down menu and select "I am reporting a spoofed e-mail."For more information about phishing, please visit our Help pages: [redacted] However, we'll need to continue this investigation over the phone.Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- Contact phone number for the issuing bank (often located on the back of your card)You can contact us by phone here: [redacted] Note: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.We look forward to seeing you again soon.Regards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed your account and can confirm that our account specialist team restored access to your accountI hope your able to access your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Sandhya [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I checked your transactions and couldn't find any charges for $We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed by them, HP ENVY Phoenix 860-Desktop from order # [redacted] was in the box when it was handled over to UPS at the time it left our fulfillment centerUPS delivered the intact box to youThe driver did not note any evidence of the package being tamperedTherefore, we will not be refunding or replacing this itemI hope you'll understand our limitations in this regard.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I need to replace my order for the correct item & if I was promised that the credit would be applied to my correct order in not understanding what the problem isIt's the same credit from the cancelled order & if it wasn't used because of the fact the other order was cancelled then it was supposed to be refunded back to my account for me to place the correct order! Also I didn't appreciate how rudely I was being treated because of this matter! One representative even said to me that the credit was not being issued because Amazon is trying to get rid of me as a customer! I couldn't believe she said that to me & what I've had to go through just because the wrong order was placed in error!Sincerely, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your account.Ensuring the security of customer account information is our top priorityThe phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we are not willing to take any short cuts where your privacy is concernedWe always verify the following information before discussing your account:-- The e-mail address associated with the account-- The name on the account-- The billing address on the accountTo discuss changing permanent account information, we must also verify additional security questions.It's always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us.I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concernsI've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed In addition to this, I will thoroughly review all phone calls to customer service and have any other mistakes addressed as well.I understand you need a refund for The Conjuring instant movie purchased from our websiteI'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.I'll need more information to find the item:Digital order numberExact item nameASINDate when the order was placedThe amount we charged for the movieShipping AddressZipcodePayment method used on the order i,e Visa, Mastercard etcYou can look up your orders online through Your Account (www.amazon.com/your-account)We request you contact us directly by replying to [email protected] at your earliest convenience so that we may assist you further.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Greetings from Amazon Thank you for contacting us At this time it is not possible for Amazon to take any actions regarding this issue as we cannot properly verify the requester owns the associated accounts It is recommended that the requester continue to work with Amazon Seller Support to close the accounts as there is no way to properly authenticate the requester via a Revdex.com Complaint Thank you for your understanding and have a lovely day