Amazon.com

Greetings from Amazon.com, I'm sorry the seller has experienced frustration applying for our Brand Registry programI have reviewed Case [redacted] , and correct information was sent to the seller.I recognize the seller has an USPTO certificate and registration number, and we are not disputing they have a trademark on the brandBut at this point they have not provided all the documents we require to register for the Amazon Brand Registry program.Specifically, we require the Brand be present on the packaging of the item and the website they provide in their application have a contact email consistent with their Amazon accountFor the packaging image, they provided a concept design instead of an picture of their physical packagingOn their website, a contact form is provided but we need to be able to compare the email they apply with to the email on the website, and there is no email address available on the website.Until they meet the requirements we have laid out for them, we will not be able to approve them for the Amazon Brand Registry programThe seller can continue to work with our Seller Support team to complete their application

Hello [redacted] ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you're still not able to access your accountPlease allow me to assist you in this account.The issuer of the card used to pay for the orders from your Amazon.com account has contacted usYou disputed charges with them, and they withdrew payments made to AmazonAs a result of the dispute, we have not been paid for the below orders.The card that you provided to us for payments was declinedYour card issuer should be able to give you the exact reason for the declineWe cannot restore access to your account until we receive payment for the below orders.We can charge any other valid card registered to your accountTo pay for these orders, please reply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the information below to our secure line at 206-266-2752:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizeTo protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.Here are the transaction details:-- Card type: Master-- Last two digits of the card: [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.I'm very sorry for the inconvenience you experienced in this case.I understand your concern about the multiple charges on your cardIn this regard, I've contacted our appropriate team, and it'll take a bit more time than usualI just wanted to let you know I'll write back in 3-business days with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi [redacted] A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your accountWe pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.We have restored your access to this account and processed any pending ordersYou can track the progress of your orders in the "Your Account" section of our website.I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We've forwarded your comments to the appropriate team for reviewI appreciate the time you've taken to share your thoughtsWe hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Hello [redacted] ,I'm Purna C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m extremely sorry to hear about your recent experience with a product you ordered from our siteI can completely understand your frustration as you haven't received the item you've ordered.I've checked your order and see that you have placed an order for the item "MagnetoSpeed Chronograph XFR Shot Data Smartphone Download Adapter MSXFR" from " [redacted] ***", one of the third party sellers on our website.You did the right thing by contacting the seller and I regret that this didn't resolve your concerns.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerOur sellers work very hard to accurately list their products, but on rare occasion a pricing/listing error may occurWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Since you have recieved the wrong order, I've filed A-to-z Guarantee Claim on order # [redacted] You can see the most current status of your claim at the link below: [redacted] Processing should be complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.The reason we ask to wait a longer is that, whenever we file a claim on the order our concerned team with take up the case and get in touch with the seller and investigate what has happened with the order and will reply you back with the options once it is done.Please understand that when customer notifies us of their issue with the sellers and A-to-z Guarantee claim will be submittedWe are indeed willing to work towards the requested resolution, but we will need additional time in order to fulfill our legal obligations toward the seller in the transaction.We request you to allow us to work towards remedying this situation by allowing the stated time frame to passSometimes the claim will be approved within 2-or 3-business days but 1-weeks is maximum time frame we ask our customer to wait for the resolution.It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.Thanks for shopping at Amazon.comRegards,Purna C [redacted] **Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the issue with your account and I'm sorry for any inconvenience caused.I've checked your account and see that our account specialist team has reinstated your account on September 13, and taken all the security measures to ensure that your account is secure and safe and sent you an email confirming the same along with the order numbers.You should now be able to sign into your account as normal, If you still have any problems in accessing your account, please directly reply to this email, we'll investigate the issue and would be glad to help you.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we won't be able to offer any action on refunding charged amount.Since refund has been processed assuming lost of device and blacklisted deviceAs device arrived late and you also have refund on your accountIn order to get device active, we need to charge refund amount and we won't process refund again for charge amount(which has been refunded assuming device lost), as device gets activated.We need to entry the billing request to take out the black list and need to charge from your account which won't be refunded again once device gets active.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters on refunding charged amount, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about prime being charged monthly without your consent.After you contacted our customer service team, your Amazon prime paid monthly membership was canceled on March 21, and confirmation email was sent to you.Further a refund of $for the canceled Amazon Prime paid monthly membership fee was issued to your original payment method.I hope this information helpsWe look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the item "Nike Kids Roshe One"I understand that you're upset.In this case, I've checked and would like to inform you the item that is shipped is "Nike Kids Roshe One (GS) Photo Blue/White/Wolf Grey Running Shoe Kids US" by seller Sneakers4U and will be delivered to you as per the estimated delivery date: Thursday, August 25, - Tuesday, August 30, 2016.You can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=108- [redacted] - [redacted] Also regarding Order ID: [redacted] , I see that full refund of $69.91was issued to your payment card on Tuesday, August 16, As an exception, I've added a promotional credit of $to your amazon account for return shipping charges.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, only IF the action has taken placeMy order was supposed to be shipped yesterday and it STILL has not shippedThere is no reason I should may a membership fee for such disgusting benefitshaving to wait a week for someone to look in a box and see that all the parts aren’t thereOr holding my order ransom for days because I filed a complaint? Sincerely, [redacted]

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had accessing your accountAfter some research, I've confirmed that you have Amazon.com accounts with the same e-mail address and different passwords.This can happen if you've visited Amazon.com in the past and mistakenly indicated that you're a new customer when signing inA new account with the same e-mail address and a different password would be created.If you're signed into one account, you won't be able to do anything in the other account--including viewing or changing orders, using your Prime benefits, applying gift card funds, accessing Kindle devices and content, etc.Here are the details for the accounts you currently have listed under your e-mail address :Account #1Name on account: [redacted] Last physical order placed: [redacted] on May 20, 2014.Subscription: NoAccount #2Name on account: [redacted] Last physical order placed: [redacted] on April 2, 2016.Subscription: Amazon PrimeAs we are unable to combine account information into a single account or merge your accounts, if you wish you can close one of your account.If you do not wish to close any one of the account, you can change email address of any one of account so that you can access two different accounts with different email addresses.To update/change your email address, go to the Your Account page (http://www.amazon.com/your-account) and click on "Change Account Settings" under "Settings." Then, click on the "Edit" button next to the item you wish to change.For privacy and security, you'll need to make the changes through the above link.If you are unable to change your email address, you'll need to contact our password specialists by phone using the following linkThey're available hours a day, days a week.http://www.amazon.com/passwordresetWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Swetha K.Amazon.com http://www.amazon.com

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: I have repeatedly provided you this information and Amazon keeps dragging their feet so as to force me to pay for their blatant errorsThere is only one fix for this and I have told you this repeatedly as wellThe Order # [redacted] And for the record, you have all this information just as I doAs a matter of fact I have had to use my personal ***e to investigate how this even happened, but there is no legi***ate explanationI had more than ample ***e to cancel this erroneous order, and then it got converted to other orders and the chaos ensuedas soon as this matter is cleared up, I am done with your company as you offer nothing but fraud, deception, and crap from China that I get billed for and have to wait weeks just to see any tracking infoI am done with AmazonStop wasting my ***e and do your own workI will NOT pay for your continued corrupt and fraudulent practicesI gave you my ***e, money, business, and you proceeded to give me the middle fingerNever againSincerely, [redacted] Sincerely, [redacted]

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Prime subscription and your latest orderPlease allow me to address these issues and get this resolved.Further to your correspondence, I've checked your account and see that you signed up for a free trial of Amazon PrimeThis promotion was free of charge for the time periodHowever, I've verified that your trial was set to "Renew Automatically," so we continued your trial to a full membership on December 10, at a cost of $If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.If you don't want a full membership, you can cancel Prime and receive a refund of the membership fee if you or your registered guests didn't use your Prime benefits after the renewal date listed above.To cancel your membership to Amazon Prime, please visit the link below:http://www.amazon.com/gp/subs/primeclub/account/cancel-account.htmlIf you choose not to cancel, your Prime membership will be active until December 10, To end your membership when it expires, click "Your Account" on the top right-hand side of the Amazon.com homepage, select the "Manage Prime Membership" link in the Orders section, then click "End membership." This will ensure that you are not charged for a new membership when your benefits expire.Please accept my apologies for the problems you've had with the delivery of your order# [redacted] As a Prime customer myself, I fully realize that as members we expect our deliveries to be quick, efficient, and stress-free and if this wasn't your experience it is regrettableI appreciate you making us aware of your experience as this is unacceptable and not the experience we want our customers to be having.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you've had with your previous ordersWe're aware our choice of shipping carriers reflects on our business as a whole, and we're truly interested in preventing issues like this from happening again.Upon reviewing your account, I see that the original parcel had been delayed due to certain unforeseen circumstances due to which we've created a replacement order# [redacted] Please be rest assured that parcel this is in transit and should be delivered to you on Sunday, December 18, 2016.I'll personally follow up this case till the package is deliveredAgain, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.We appreciate your understanding and hope to see you soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your sling TV subscription.Since this is a unique situation, I'm collaborating with our subscription team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] The email address with the account is [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you Revdex.com because without you this would never have gotten resolvedThey ignored my messages until you got involvedThank you!!!! Sincerely, [redacted]

Hello [redacted] ,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized orders in your account.Our account specialists have investigated and found that your account was safeIn this case, I would recommend you check with your friends and family members who share your Amazon.com account to place orders.If you have checked with them and if you found the orders unauthorized, please let us know and we will help you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that your concerned about Amazon Student PrimeI apologies for it.As mentioned earlier, if you wish to receive full prime benefits then you will have to pay full Amazon Prime membership for $annually.To become a member of Amazon Prime and for more information about our various Prime memberships, go to our Sihttp://www.amazon.com/primeMore information about Amazon Prime is also available on our Help pages:http://www.amazon.com/help/primeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Best regardsFazeelAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the charge on your card without any notification towards Prime membership.I checked your account and see that you signed up for a free trial of Amazon Prime on September 17, The free trail was ended on October 17, and you were automatically upgraded to paid prime membership.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.I've forwarded your comments about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.I want to confirm that we have cancelled the Prime membership and issued a full refund of $on October 21, We have processed the refund, and it will show in your account according to your bank's policies.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Madhavilatha A.Amazon.com http://www.amazon.com ============================