Amazon.com

Hello from Amazon.com We have reviewed this complaint regarding order [redacted] Unfortunately, we were not able to take actions requested by the buyer as they do not qualify for return as per the posted return policy of the sellerHowever, in this we have decided to make a one time exception and a full refund will be issued to the buyer for this order In summary, we will be making an exception and refunding the buyer in full for this orderThe buyer can either discard or donate the itemThe refund will be processed to the original payment method used to place this order Thank you

Complaint: [redacted] I am rejecting this response because: Yes I can understand price errorWhat's the chance I placed to different order from different seller less than days a parts and both is getting me the same reason that my item being cancelled without a good reasontime price error, I can understand but twice in less than daysAmazon rep also promise they'll fulfill the order item offically cancel from sellerTherefore she told me to call back directly and they'll honor the item with no questionI have wasted hours of my time and was promise by amazon rep it'll be fulfilled as noted on accountCalled back and another rep gave me the run around againThis is very disappointing, not so disappointing if amazon rep didn't promise but they didhours of my time and supervisor told me she'll give me $creditlol Sincerely, [redacted] ***

Hello ***,I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused you by the delay in shipping the "Mustang Wide Touring Solo Seat with Driver Backrest for Harley Davidson 2011-- One Size" to youUpon reviewing your message, I have checked the order details completely and see that we are currently waiting for the stocks from the vendor, and that being the reason we are expecting a delay in shipping the package to youUnfortunately, the package has stuck after being entering into the shipping method, due to which the system is not allowing the customer support team to cancel the order.However, to help you with this, I have escalated the issue to our concerned team, so that they can look into this and cancel the order at the earliestUsually, these instances take 3-business days for our team to look into thisHowever, please be assured that I am personally following up on this, and will write back to you as soon as our team replies with an update.Please be assured that I will personally look into this for you and make sure that you receive your refund at the earliest.I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Hello from Amazon.com, I am Manoj K [redacted] writing for Complaint ID of [redacted] for the Order [redacted] The product for this order was returned to the customer who is the seller on Amazon.com platform and was required to refund the buyer in fullHowever, as the customer claimed a different product on return, not to incur a loss to any of the customers, we have requested a partial refund which was processed and Amazon hasrefund the remaining The funds processed by the customer can only be withdrawn if the buyer permits Thank you

Hello,Please note that for order ID [redacted] , Amazon has refunded the buyer in full as promised by our Customer Service agents For the order ID [redacted] , we have reached out to the seller to provide valid tracking with the carrier and proof of signature deliveryWe have provided the seller business days to respond to the claim The buyer should expect a resolution to the claim at that time.Thank you

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondences with you and checked the screenshot that you've attached and see the information provided by the previous agent regarding the error in the system is correctPlease understand, we've not promised to refund additional amount apart from the refund on the orderThe message in the screenshot was in error and therefore, we'll not be able to provide additional compensation in this regardI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diksha CAmazon.com

Hi, We reviewed the customer's account and the information they provided, and we have decided that they may not sell on Amazon.comCustomer can see the balance and settlement information in the Payments section of Seller CentralIf they have questions about those, please write to [email protected]

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you receivedThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management TeamsI can absolutely understand your frustration and it's truly regrettable for the concern this has caused.As informed earlier, we work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:Amazon says the dispute is resolved between them & the bank My credit card company (Capital One) says Amazon has the money My credit card has not been issued a refund Amazon says the credit will be issued when the dispute is closed The credit card company says the dispute will be closed days after the first time I disputed the charge However, after that timeframe I have no recourse to get my money back Seems like a catch- I still have NOT been issued a refund Therefore the matter is still open and has not been resolved I spent hours yesterday on the phone between amazon & Capital One It seems like amazon wants or has refunded the money (although they do not directly say this), but a credit has not been issued to Capital One Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The Liquidation Program said nothing about me having to wait over monthsThat's ridiculousI've already talked to seller support on several different occassions and still getting the same response every timeIt's obvious that my item was sold way below what I was expectingdollars for an item that I was selling for $ dollars is unacceptable to meI knew I wasn't going to get the amount I was originally selling for but I did expect it to be more than just $dollars Seriously what individual seller would sell an item so cheaply? That's like giving it away for nothingI feel completely ripped off At this point, I feel that talking to seller support is a lost causeSincerely, [redacted]

Hello from Amazon.com.Thank you for providing us with return tracking information for this merchandiseIf you are not reimbursed as agreed upon with the seller within five business days after receipt of the return is confirmed, please reply to this message and we will be happy to take further action on your behalf In regards to ordering of the incorrect item, we will forward your order information to the appropriate team that handles the Car fit finder to do everything we can to ensure it is correct We sincerely apologize for any confusion you encountered with this order.Thank you for choosing Amazon.com

Hello ***,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your order # [redacted] We pride ourselves on resolving customer concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.I've checked and see that your A-to-z Guarantee Claim was filed on November 16, for order # [redacted] You can see the most current status of your claim at the link below: [redacted] A reimbursement was initiated on November 27, 2016, in the amount of $12.49, and appears to be processing normally.Regarding the return shipping charges, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the experience you've had with your recent orderWe certainly didn't expect this would happenI understand that you've received incomplete shipment in both original and the replacement orders and you'd like to receive the missing partsI've checked the availability and can confirm that it's now back-orderedIn this case to resolve the issue, I'd like to offer you the following options, please let us know which option is best suitable for youIf you're interested in keeping the incomplete item you've received and purchase the missing parts locally, I'd like to offer you a refund of $112.84, which is 30% off the total priceTo accept this refund, let us know and we'll issue the refund to your original payment methodYou can also return the item for a free replacement or a full refundWe will also pay for the return shipping charges to return the incomplete item you receivedThe item will be shipped when we have more stock.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: no longer have credit cardNor do I wish to establish another credit cardIf this is not okay to issue a check pleade send me back my product.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:As I mentioned earlier I already tried to open a new account and it got immediate ban, because my previous account was "suspended", but suspended not for a violation, but for not beeing in useI did open a new account today with an email [redacted] @gmail.com and got a message like this from Amazon : Hello,You have opened a new account after we removed your option to sell on our siteThis is against our policiesAs a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.Please ship any open ordersIf you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deductedThis usually takes about days, but funds may be held longerYou can see your balance and settlement information in the Payments section of Seller CentralIf you have questions about those, please send an email to [email protected] you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html...⇄ Performance.Team Amazon.comhttp://www.amazon.com Please assist me in getting my main account with email [redacted] @gmail.com unblock Sincerely, [redacted]

Hello [redacted] ,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the trouble caused while placing an order to your Hawaii address.In general, we're unable to offer the same Amazon Prime shipping benefits available in the contiguous U.Sstates on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinationsFREE Standard Shipping is available for these orders with delivery in 3-business days to most addressesFaster shipping options are also available at a discounted rateYou'll be able to view the terms and conditions here:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ certain restrictions prevent us from shipping certain products to all geographical locationsYou'll be notified at checkout if we're unable to ship specific items to the address you've selectedPlease also check the product detail pages for any item-specific shipping restrictions.When possible, product detail pages filter out offers that can't be shipped to your delivery addressTo determine your location, we'll use your default 1-Click delivery address when you're signed in to your account and 1-Click has been set up; otherwise, we'll use your IP address.More information about Shipping to Alaska, Hawaii & Puerto Rico Addresses can be found on her help pages here:https://www.amazon.com/gp/help/customer/display.html?nodeId=202052360I understand your concern about a new item sold by Amazon not being shipping to your address, and a warehouse deals item being available to ship to your addressSince this is a unique situation, I've reached out to our teams internally to work on a resolutionPlease allow me 3-business days to research this issue with our Digital teamI know your wait has already been frustrating, and for that I truly do apologize[redacted] , thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you so much for your timeIn order to assist this customer, the seller will need to contact Amazon Seller SupportAmazon is unable to take actions on an account per a Revdex.com message as we are unable to complete proper security verificationThe seller will need to reach out to Amazon Seller Support with the following steps:1) Reinstate the Closed Account2) Downgrade the Account to Individual Status3) Request Reimbursement for Selling Fees4) Close the account once the funds are returned to them.Please note that if the customer has not provided deposit information, they will need to either provide the information, or request a manual checkThank you so much for your understandingI hope you have a lovely day

Complaint: [redacted] I am rejecting this response because: While the statement of the investigation into third party seller failings, in this case, it is hard to say to which degree this will translate into wider action, and to what degree it's just words and platitudes Also, the concerns should extend a lot more broadly, into the failings of the QC over third-party (marketplace) sellers, and the overseas outsource customer service, which apparently has no means of escalating a case to a level of Amazon-managed agents, not overseas with scripted responses Also, while the hope that the transaction would be investigated, it does not translate to proactive action in regards to a resolution of my case Lastly, the comments about pricing fail to take into account that the reason for missing out on the pricing of the time was a direct result of the failure of the Amazon Marketplace to deliver on the deal for which I paid It's worded to simply point out that prices fluctuate, which is abundantly clear already, without consideration for the specific circumstances It is for these reasons, in addition to the terse conclusion to this correspondence, closing the door to any further discussion, which I consider the resolution to be not satisfactory I do, however, recognize that it's quite possible Amazon will take no further action to wit Sincerely, [redacted]

Hello, While we understand the buyer's concerns, we are unable to assist him with this purchaseAs previously stated, items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the senderThe buyer should receive order [redacted] back from us within 4-weeks.Once the buyer receive the item back, he will need to contact the seller directly to return itIf this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.-- Order Number: [redacted] Although we understand buyer's position, we stand by our decisionWe cannot give the buyer more information about this matter, and we may not reply to further emails about this claim

Complaint: [redacted] I am rejecting this response because:Good afternoon, I have already sent the fax with my account statement on my credit card on many occasions, today I sent two faxes, in my account I can not upload the document, since this option is not enabled in my account, I attach the requested document to reactivate my account Sincerely, [redacted]