Amazon.com

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience causedThis is definitely not what we want our customers to experienceI realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident.I've checked your Order # [redacted] and confirm that a refund of $was processed to your visa card on Wednesday, November 1, 2017.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] If you don't see the refund posted to your Visa account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and understand you're concerned about the return shipping charges for Order# [redacted] I've checked your order and see you've purchased this order with one of our third party sellers :Marcus Uniforms, on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Generally, the sellers may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandiseFew sellers may not be able to issue refund for the return shipping chargesTo learn more about the seller's return options, click the "seller profile" link from the Return items page.In this case, as the seller wasn't able to reimburse you for your return shipping costs, I've issued refund for the return shipping charges on another order as an exception.As we are unable to take any actions on marketplace orders, I've issued the refund on another orderI apologize for any inconvenience.Rest assured, I've requested additional refund of $to your Credit Card on order# [redacted] as it was placed using same payment cardYou'll see the refund on your payment card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Even though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores againPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order didn't arrive and USPS lost the package in transitI understand you are upset.I've checked and see that one of our supervisors already issued a $gift card and you have placed a new order # [redacted] I see that a free one day shipping is honored on this order.Your order expected delivery: Friday, November 18, 2016.I hope this helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The issue has not been resolved at this time; I have already been contacted earlier by amazon,and I have asked them to forward this matter to their technical support department,as I had requested in the previous communications with amazon;Only when the technical problem in their website is rectified,then will I be satisfied Sincerely, [redacted]

Hello, We have looked into the matter and we have asked the seller for more information about return In summary we are awaiting a response from seller regarding the return/refund status Sincerely,

Complaint: [redacted] I am rejecting this response because: Amazon needed the email address associated: [redacted] @live.comis the email address associated Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We have a 0% late shipment rate for the last days In fact we have shipped orders a day or two earlier than requiredNo chargebacks have been filed as Amazon stated might happen for some reason even though we provided tracking for all our ordersAll orders have been delivered to the customersNot sure what else we can doWhat is in question is what is the true reason to why they are holding the money in their account that is ours? We do business with numerous market places like Amazon and have never had an issue of a market place (Amazon in this cause) actually withholding money that is not theirs They already hold funds for days or so as it is To hold out on a small business for a month is beyond meDoes Amazon think shipping and the products we shipped to the customers is free?? The account that Amazon keeps drawing funds from is growing everydayWill they just keep that money as well? We are not sure what to doWe will contact our local law enforcement agency for help next week since we cannot get an answerEverything points to theft by Amazon Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it is true that it was over days before I called about the shower curtain rod However, anyone that buys a product expects that it would last at least two months before falling down The seller ( [redacted] )told me to call the manufacturer but the number didn't work I would expect the seller to do that Amazon isn't taking any responsibility Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with our Customer service, I understand you'd like the return order to be refunded at the earliest.I've checked the order # [redacted] and see that a refund of $is refunded to your Amazon.com gift card balance on April 13, 2016, which is already processed to your Account.Further, I've made sure to pass any training opportunities to my colleagues at Customer service, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted] I am rejecting this response because: they offered me an extension on my Prime membership before I contacted the Revdex.com and according to this message they are now retaliating by declining it because I contacted the Revdex.comPlease read the original msgBelow To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now end on April 17, 2017.As promised, once the order was already shipped I'll process a refund for the shipping fee that you paid.If you still need assistance, please feel free to contact us back hope this helps! We hope to see you again soon We'd appreciate your feedbackPlease use the links below to tell us about your experience today Best regards,Mary [redacted] **

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing this issue to our attention.I've contacted the appropriate department and can confirm the issue has been resolved and your account is reinstated.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:-- Re-enter your complete credit or debit card number the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:it does not address my refund to be issued for $When will I receive that refund? Sincerely, [redacted]

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your order for the item "Air Retro Men Basketball Running Sneakers Metallic Gold Leather Athletic Shoes For Men Black"; you should have received it by nowI've checked your order and see that order was placed from "BILLIE RAY", one of the third party sellers on our websiteYou did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your faultSince you didn't receive the order and as you don't have the prepaid card.However, due to the circumstances surrounding your order, I would like to give you some options: We will issue a promotional certificate in the amount of $We will issue a full refund, in the form of a gift cardWe will issue a refund to the original payment method.Please write back to us by replying to this email to let us know the option which you prefer It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guaranteeWe’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly and can be great savings and convenienceThanks for shopping at Amazon.com We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe A-Z guarantee system sucks and is "outdated", the guarantee is being obfuscated by crass agents who are oblivious to their own policies per amazon mandate which includes a list when a claim reason is chosen however it seems all amazon agents care about is the final delivery date rather than other pertinent issues like fraud...anyways, the seller and I resolved the matter so as usual amazon is a bit behind the ball...hopefully with Trump making america great again customer service will come back from human rights savagery and 3rd world poverty labor Sincerely, [redacted] ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of iPhones.I've checked your order # [redacted] and see that iPhones were canceled.I've contacted our billing department about this and confirmed that you weren't charged for these itemsYou might still find the authorization chargesSince the payment was processed as a pin-less debit, the authorizations are initially removed from your available balance as a charge wouldFor this reason, you may think that the funds got charged.The funds are automatically refunded though and would appear back in your account within 1- business dayYou might not be notified once these funds have been released as it is not a credit made to the account but simply an authorization released back into the accountHere are the reference numbers that can be given to the bank to confirm the information above is correct:$ - Reference number is [redacted] $ - Reference number is [redacted] Furthermore, the only amount actually charged for the order ($19.97) has been refunded on July You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chancePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem you had with your accountI understand you are upset.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.Amy, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,SapnaRAmazon.comhttp://www.amazon.com

Hello Mr [redacted] ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding the exchange of your item.As mentioned previously, since an exchange option isn't available via online returns center, you will need to return the item and purchase it again with a different sizeSince price of an item keeps changing, you will need to pay the current price of the item.Mr [redacted] ***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your time. As the seller has indicated in their e-mail the contacts they are receiving they "contain order information, to include customer name, address, telephone number, etc.". Amazon "Sold Ship Now" Emails, which are sent when the product is sold do not contain this information. The Seller can see what these are expected to look like in the link below: Email Notification for Sellers: Sold, Ship Now https://sellercentral.amazon.com/gp/help/200499120What is likely occurring is that the seller is receiving e-mails from another party, posing as Amazon. The seller can review how to identify inauthentic e-mails via the link below: How can I protect myself against fake emails? https://sellercentral.amazon.com/gp/help/40281I apologize but Amazon is unable to prevent these E-mails, as it is likely that Amazon is not sending these e-mails. I apologize for the difficulties this creates and please have a lovely day.

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the cancellation of your order # [redacted] .As mentioned earlier, this order was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with PoE Ports 53W (FS108PNA)" which was not part of that deal.However, we've made an exception and honored this price for one quantity of this item and the order # [redacted] has been deliveredUnfortunately, we'll not be able to honor this price for all quantities.The item "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $Here's the product link:http://amzn.to/2cHrurWI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm S [redacted] of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about this error.I've confirmed that we mistakenly charged you for order # [redacted] I've contacted the appropriate department so they can investigate this situation to avoid such issues in future.I've requested a refund of $to your original payment method cardYou'll see the refund on your PIN-less debit card after business daysIn most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within business daysIf you're still not seeing your refund, please contact your issuing bank for further assistanceThey can clarify how long it'll take to post the refund to your account.We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] **Amazon.comhttp://www.amazon.com