Amazon.com

Hello [redacted] ,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about the refund for Kindle Unlimited subscription.I've checked and confirm that a refund of $for the Kindle Unlimited subscription was issued on September 30, when you contacted our customer service team.Our system indicates that the refund is completeAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another and we are unable to speed up the process.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsWhen you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I was on the phone with them for almost an hour trying to close the accountThey could not find it to closeThat is the reason for the complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Regarding Complaint # [redacted] filed on 4/4/2017, the issue is not resolved On 4/7/2017, Wilmani from Amazon.com responded to my complaint and asked for me to give them 2-business days to respond about restoring my account to my new email address Wilmani stated (copy of that message below) that he/she would like to resolve the issue to my satisfaction and looked forward to seeing me [as a customer] again I accepted that their resolution was acceptable - provided that they would indeed allow me to access all things related to my account through my current email address I have had no communication since accepting that offer of resolution on 4/11/2017.Sincerely, [redacted] ***

Hello, I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm sorry to learn about your recent experience with amazon.comThis is really not what we want you to experience To help resolve this issue, I've collaborated with our specialist team and I would request you to allow us 2-Business days to get back to you as soon as I receive an update from the team regarding this issue I appreciate your patience while I continue to work on this issue Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Wilmani

Hello [redacted] ,I'm Madhavi latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service when you contacted regarding the cancellation of your prime membership.Rest assured, I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to ensure we do everything possible to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.As a prime customer you intend to receive the ordered items ontime, but we haven't met that standardWith that said, I've forwarded your feedback to our shipping department--I know they'll want to hear about your experienceWe're aware that our choice of delivery services reflects on our business as a wholeWe'll investigate this issue further and take necessary steps to avoid such issues with your future orders.I understand your concern regarding the refund for the prime membershipI've confirmed your Amazon Prime membership has been canceledI see that partial refund of $was issuedTo correct this, I've issued balance refund in the amount of $49.50.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statementRegarding your order# 109-0815387-2697056, let us know if you prefer refund or replacement.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case hereIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these detailsWe value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello from Amazon.com, We are writing regarding order id [redacted] Please note that your claim was denied because you did not contact seller within days of receipt I understand this may not be a ideal resolution for you but I do believe it is a fair one.I have reviewed this claim and we stand by our decisionWe cannot give you more information about this matter Thank you

Complaint: [redacted] I am rejecting this response because: saying that Amazon has our security in mind when it "hides" its log out option is unsatisfactory Best practices dictate that it should be as easy to log out as it is to log in Figuring out that you click on "hi ***" and then have to attempt to scroll down multiple times on the account drop down window to where it says "not ***? sign out" is ridiculous Sincerely, [redacted] ***

Hello [redacted] ,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI understand you didn't receive prime Order #: [redacted] on time and had to contact us please accept my sincere apologies for the inconvenience caused.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on May 13, I hope this helpsWe value the trust you have on us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Revdex.com: While I am pleased Amazon.com finally reimbursed me, I am not pleased by the work I had to do to get reimbursedI want to note that it took a month and a half for Amazon to reimburse meOver this time period, I my claim through Amazon's A to Z claims process was denied and I appealed it twiceWhen I continued to be denied reimbursement, I filed this Revdex.com complaint, which also, initially, did not lead to reimbursementI ended up emailing Jeff Bezos, the CEO of Amazon directly several timesOnly after my last email to Bezos telling him I was the victim of a fake seller and fake tracking numbers and that I was going to file an internet fraud complaint with the FBI did Amazon finally reimburse me [redacted]

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the order # [redacted] and the seller PHONE CASE couldn't assist youI appreciate you taking the time to bring this to our attention.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersOrder assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyerFor eligible orders, you can file a claim by entering your order number ( [redacted] ) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteeI've also forwarded the details you sent us to our investigations team about the sellerEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: I am rejecting Amazon’s response, due to the fact every major organization, a big enterprise such as Amazon have the latest technology to handle a small task as removing my personal information from the search enginesHad I not experience from other 3rdd parties, than I would have believed Amazon’s lie that they are unable to remove the URL review I made over years agoI am so sorry for you Amazon that your leaders are such a low class, unempathic people For those who turned their back in doing the right thing, I pray something worse on you gets spread all over the search engine, and then there is nothing no one can do to remove the damning information on youStarting with Jeffrey B [redacted] and his gang I do not accept your response, because you have made NO EFFORT to take down my profile from the search enginesYou could have your Techs do an API, or deindexed or use a tool that every company has called “take down profile”, but you chose not to do so For a billion dollar company, you’re telling me you don’t have the resources to remove my profileWho’s lying here????? Exactly Amazon, SHAME on YOU!!!!! I hope you lose millions and billions in your business Sincerely, [redacted]

Hello [redacted] ,I'm Vijay K [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with our appropriate team and confirmed that the account was closed and all the pending orders were canceledAny new accounts you open will be closed.We took these actions because you have submitted invalid gift cards as payment for Amazon.com ordersPlease understand that we've taken this action after thorough investigationI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceVijay K.Amazon.comhttp://www.amazon.com ==============================

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transactionI realize that a significant amount of money is at stake, and sympathize with your frustration.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.This request to send payment directly to the seller was not sent or approved by Amazon.comWe'll never request that orders be paid via Western Union or any other wire service or giftcardsThe seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our systemE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return addressIf the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message[redacted] , the situation is definitely not expected, however, as informed earlier, we will not be able to send you only the pillow set because we do not stock items individually in our inventory and we will not be able to price match because the items on our website are tend to change price.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the order.I've listened to the phone call with Josh on February 12, 2018, I see that your the below items were missing from the shipment.Order ID: [redacted] placed on February 4, 2018.1.Inscraft Sheets Premium Permanent Self Adhesive Vinyl Sheets, Double of Pack 12" x 12" Assorted Colors with Transfer Paper Sheets for Craft Cu 2.VViViD Adhesive Black Waterproof Chalkboard Vinyl 12" x 12" Multi-Sheet Craft Pack for Cricut, Silhouette & Cameo Including 12" x 12" ORACAL Transfer To make things right, we've already issued a full refund of $to your original payment method on February 12, Please allow bank 3-business days to process refund.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I see that these two items are available on our website with same price.https://www.amazon.com/dp/B075K81NCK $25.27https://www.amazon.com/dp/B076CSDLCH $8.88If you still need these items, please place a new order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] I wish to thank the Revdex.com for your help in this matter and also providing me with a copy of Amazon's reply "to me" After reading Amazon's reply I certainly hope that the other 97+ customers who made identical complaints against Amazon and it's vendor/supplier "becvoska" are as fortunate as I was in finding an agency interested enough to lend assistance

Hello [redacted] ,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your order [redacted] for " Best EYELASH Growth Serum ".Upon checking, I see that a full refund of $has been issued to this item on November 5, Our system indicates that the refund is complete.You'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I certainly understand that you've incurred additional charges for return of the item and $due to return error from our side.To correct it right away, I've issued refund of $which is ($return error and $for return postage charges )along with inconvenience that has caused to you.You'll see the refund on your credit card statement in the next 2-business daysOnce processed, You'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] Regarding return of the bottles:I don't want to trouble you for returning these items.Please be assure that you won't be charged for thisThere is no need to return them please keep or donate or dispose of the items at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your returned item " Iphone 6S 64gb Rose Gold ".In order to help you in this, I've contacted our returns department to look into it in order to check return status of your item.As soon as we receive updated status of your return we will be able to process refund for the returned item.Rest assured that I'll be personally get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, [redacted] S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,We announce changes that will affect sellers through their selling accountIt's the Sellers responsibility to check these announcements to see all changes/updates on our Policy.This specific change the Seller is referring to was announced to all Sellers in their Selling account on February 01, 2017.We don't credit Sellers for fee changes.Regards,

Complaint: [redacted] I am rejecting this response because: Good day I have attached the shipping invoice as requested I filed a claim with your CS department with all these files, but now you have them as well I have attached chat session transcripts with your CS representatives who I made sure to be extremely detailed in my requests and confirming their direction on how to mail back the item and if I would be reimbursed in full I was told I would be, thus I would simply expect this to be adhered to I really like the company and believe I have purchased over items in the last year or so and this is only the 2nd item I have ever had to return I would like to note I look forward to resolving this dispute Sincerely, [redacted]