Amazon.com

Hello ***,Thanks for taking time and writing back to usI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the third party sellers on Amazon.comI'm sorry for the frustration this issue has caused.Please understand that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Nonetheless, I've forwarded the details you've sent us along with the summary of this seller order experience to our seller investigations teamEach report they receive is investigated and the appropriate action is takenWe do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and we'll close an account when warrantedHowever, we won't be able to release the outcome of the investigation.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: My account is in my name in reference of my complaintI am still not able to update my account information and noone has contact via phoneIn accordance to all calls that should be recorded for quality Assurance, this person would know that I am speaking of [redacted] and not *** [redacted] which is a seperate account Sincerely, [redacted] ***

Hello Ms [redacted] ,Thanks for your patienceYour account has been reviewed by account specialistThe account cannot be restored as there is Charge back on the accountYou needs to contact us back in order to clear the charges on the account An email is sent to you for the same.We have removed your access to this account because your card issuers have disputed the charges for several of your orders and withdrawn your paymentsBecause of these disputes, we have not received payment for orders.You will not be able to sign in or place new orders with us until we receive payment.-- Order number: [redacted] -- Order date: 2017-10-27-- Disputed amount: $270-- Items in order: --We can charge any valid card registered to your accountTo pay for the orders, please reply to this email with the following:-- A list of all the order numbers that you would like to repay now.-- The type of credit or debit card that you would like us to charge and its last two digits.-- Your statement allowing us to charge the card.If you want to use a card that is not registered to your account, fax the information below to our secure line at 1-206-266-2752:-- The full credit or debit card number and the type of card.-- The name, address, and phone number that the cardholder registered to the card.-- The order numbers that you would like to repay now.-- The total amount of your payment.To protect your information, we let only a few account specialists see the documents that you fax to our secure line.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.For your security, do not send full card numbers by emailBest regards, Mohammed GAmazon.com

Complaint: [redacted] I am rejecting this response because:I never recieved the phone do u not understand they cancelled ny orders and still have dollars that I didnt get back I got the charger which was dollars the screensavers and and wallet thats itIm not gonna be charged for something I didnt recieve Sincerely, [redacted] ***

Hello [redacted] ,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that Prime shipping benefits aren't up to your expectations, I understand you are upset[redacted] , thank you for taking time to let us know of these experiences, we will make sure to these as feedback and work to improve our services so that we will deliver positive Customer experienceWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with the cancellation of the item you ordered in deal.To help you in this issue, I've issued a $gift card to your account so that you can place the new order at discounted priceThis gift card will be added to your account in 24-hours.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/To place the new order, use the following link: https://www.amazon.com/dp/B01G7PYQTMI hope this helpsWe look forward to see you again.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello, We are writing regarding Dispute ID [redacted] | Order ID [redacted] Note that buyer is not eligible for A-Z Guarantee claim .Although the buyer have returned the item to seller, the seller claims he didn't receive the returnAs per Amazon.com's posted return policy, the returned item should contain return tracking number with signature delivery.Since the seller didn't receive the return and it violated the Amazon's policy, we cannot honer the claim.We understand that, you may not agree with this decision but this claim will remain closedSincerely,VishnudeepK

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I called my bank today, no refund has taken place as of today I called Amazon back times,, very unhappy with thieer service, each time I taked to a Customer Service RepI had a hard time understaning them, thier English was very poor and they did not understand me either, I even has to speak to a supervisor and it was the same I keep getting the run around from them without my situation being taken care of

Order has finally arrived after coordinating with Amazon Logistics for detailed information on the packageYou may close this complaint [redacted]

Complaint: [redacted] I am rejecting this response because: I have contacted Amazon previously numerous times and requested not to have items shipped by USPS for this reasonThe items were NOT delivered, despite what USPS saysI expect a refund in full and Amazon can take issue with USPS USPS not delivering items to me is not my issue as a customer, I did not choose USPS for shipping, Amazon didUSPS failing to deliver items is not my problem Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Amazon has never moved an inch They have not answered or resolved a single one of my concerns and, in this latest message, say they will no longer even consider my concerns because they're understaffed.Sincerely, [redacted] ***

Complaint: [redacted] I have successfully faxed over a copy of my billing statement today, March 3, This is the 13th time I have faxed over this requested information Prior to today, my billing statement was faxed over to Amazon: time on February 26, times on February 27, times on February 28, I did not receive any response from AmazonAfter faxing the billing statement over again this morning, I am expecting a response within hoursI will accept Amazon's response to the Revdex.com complaint once I have my desired resolution, which is the reinstatement of my accountThanks, [redacted] Sincerely, [redacted]

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refund.I've requested a refund to your Amazon.com Store Card in the amount of $on a different orderI see that due to technical error we were unable to process refund on the original order hence to correct things, I have requested refund on a different order for the same payment methodThis refund will be processed in the next 3-business days; we'll send you another e-mail to let you know when it's completeOnce processed, you'll be able to see the refund here:www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] We hope to see you again soon.Regards,Raghavender S.Amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your disappointment regarding this issue, the only option we had is to check with the account specialists and fix this issue.Further, I've checked and see that the gift card balance isn't showing up yet in your accountI've reached out to the account specialists for this issueI will update you once I have further update.In addition to it, I've added a $Promotional credit as an apology for the inconvenience this has causedI understand this may not fully compensate for the troubleHowever, kindly accept it as a good will gesture.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you also had a problem with the replacement order for itemThis certainly isn't expected.Upon checking, I can confirm that our Cs team forwarded this issue to our Inventory team to look into this and they're working on it.Rest assured that I will be personally following up with the team and get back to you as soon as I receive more information from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, After reading through your email I've to say we've not met our standards of Customer service this time around and I've ensured to pass any training opportunities to my colleagues at Customer service.I'm sorry about the unsatisfactory experience you had with promotionsThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.Upon checking, I see that this is a limited time offerThe promotion will end at 11:PT on 12/31/2016, or while supplies lastThe promotion code will expire concurrentlyIn this order you have not used the reward points for a portion of a purchaseI see that you only used $of the total order $Hence you didn't qualify for the Promotion.Please check the below links for more details: [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ."I've checked and can confirm that we've successfully issued a refund of $in the form of Amazon.com gift card on August 15, 2017." Actually the refund was "successfully" issued on September 7, 2017, when I received an email from amazon (in response to Revdex.com) and confirmed my gift card balanceAnyway, the issue has been resolved, and this resolution is satisfactory to me Sincerely, [redacted] ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for any frustration you’ve had with waiting for your refunds.After the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI’ll happy to look into this need some information so our Return Center can researchPlease send us the following information by clicking the link below.- Return Tracking Numbers- Date of returnOnce we receive this information we can take further actionYou can reply to this email directly to get the requested information to me.I hope to hear from you soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested refund of $to your Gift card balanceSince the order was originally paid for by gift card, amount will be refunded to your gift card balanceThese funds will be automatically applied to your next order.I hope this refund helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will advise them to be more respectful of their clients time next timeI have been telling them that for weeks, and they were being rude as the last email showsAn apology for their Despicable attitude would have gone a long way Sincerely, [redacted]