Amazon.com

Hello [redacted] ,This is Kavitha, on behalf of Manikanth TI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'd like to confirm you that the refund of $has been successfully approved on Feb 26, Since $was already issued towards return shipping on November 5, 2017, A refund of $will be processed soon to your American express card as a final settlement amountPlease note it takes approximately hours to approve a refund once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherIf you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refundWe thank you for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

They have given me the same wrong answer over and overZero has has been resolved

Hello ***, I'm Shalini C [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message I'm very sorry for any inconvenience this account closure may have causedI see that our account specialist have closed this account since we haven't received the information we requested to complete our review of your account I've reached out to our internal team for investigation and we'll get back to you once I have an update on this issueI'm personally following up with you and will get back to you as soon as I've an update Thanks for your understanding and patience in this regard Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are upset with the change in the price of the item in your cart.***, moving the item from the cart to the final page doesn't guarantee the price or it doesn't lock the priceWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId= [redacted] Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***, I'm Mahesh B [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m truly sorry to hear of your experience, I’m grateful for the time you took in writing to us and I appreciate your diligence in ensuring we take a serious look at your concernI have researched on the issue, and see that the item "Sunbeam SBPocket Under the Bed Shoe Organizer, Black" was not available with us, and that being the reason, we were unable to ship the item to you.I have also tried to change the shipping method on the order to see if we can process the orderHowever, I see that the item still needs additional time to ship as we are still waiting for the stock from our respective vendors and couldn't ship the item in timeIn this case, I would request you to cancel the order and purchase it from our other sellers on the websiteTo help you with this, I have added the link below.https://www.amazon.com/gp/offer-listing/B0089DRVQ6/ref=dp_olp_new_mbc?ie=U...⇄ I see that you have been a wonderful customer and Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.I've forwarded your feedback to our inventory team so that they can look into this instance and make sure that these instances are not repeated in the future.Rest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry we haven't received your traorder (# [redacted] ) yetDue to the amount of time that's passed, the item may have been lost in shipping and marked incorrectly as deliveredWe are still investigating this issue with UPS.I've applied $gift card to your account using one of your previous orders as a sourceYou'll see gift card on your account in the next 3-business days.You can view your balance and activity here: [redacted] We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because: I have tried to reset my passwordI have tried several timeSometimes with passwords as simple as the word passwordEach attempt requires me to enter in the captchaOnce I enter I the captcha the Amazon site s says there's an error with my account and won't let me get any furtherYou stated I should login and follow steps since my seller account is in stagingI don't even want a seller account anymoreThis whole hang up started because I tried to create a seller accountI'm done with that attempt and I just want to be able to login to my account and use my servicesForget the seller accountGet rid of itI don't want it Sincerely, [redacted] ***

Thank you for your inquiry, We apologize for the assistance the seller has thus far received from our Seller Support departmentI have forwarded the seller's complaints to the manager of the individual who was in contact with the seller for further investigationWe invite the seller to contact Seller Support again for more assistance, or they can also use the link below for a full tutorial on how to add products to their Seller Central account.Create a Listing: [redacted] We also have a helpful FAQ regarding adding products on Amazon.com.Add a Product Frequently Asked Questions: [redacted] The seller can also either write an email, chat, or request a call back from Amazon Seller Support using the link below, and clicking on "I have a question that's not listed above."Contact Seller Support: [redacted] Thank you

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the delay in shipping your order.Unexpected supply changes can occasionally add time to the delivery estimate for your orderI'm really sorry for any inconvenience.I certainly understand that you prefer to receive refund for this item by refusing this item due to delay of order.Please do understand that we can only able to issue advance refund for the order when once it gets assigned to carrierI see that one of our CS agent is personally following up with this order to make sure to process refund as soon as it gets ship out by carrier.I request you to wait til carrier gets assigned to your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We have checked into the matter and a reimbursement for the full amount of this claim has been issued to the buyer Thank you for choosing Amazon.com

Complaint: [redacted] I am rejecting this response because: the customer service agent in which I spoke to offered the discount instead of free shippingI have the document with the conversation and have reviewed it thoroughly, and if this is not resolved I may have to take legal action against amazon LLC Sincerely, [redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back with additional information.I've researched your account and see our account specialist team is still waiting for a reply from your endHere is the email notification which was sent to you multiple times._____________________________Hello,We have removed your access to this account because the billing details for your Visa ending in [redacted] did not match the details on file with the card issuerYou will not be able to access your account or place orders with us until we confirm your information.You can help us resolve this issue by replying to this message with the billing name, address, and phone number that you registered to your cardPlease be sure to reply from the email address that you registered to your Amazon.com account.If you have recently moved, you may need to update your information with the card issuer before you reply to this message.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team cannot access these details or share more information about this issueThey can only verify that we sent this request.We ask that you not open new accounts because any order that you place may be delayed._______________________________As requested by our account specialist team, please send a reply with the requested details and they'll be happy to help you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Vijay K.Amazon.comhttp://www.amazon.com=====================================

Complaint: [redacted] I am rejecting this response because: I don't have contact information for the issuantThe email address provided to me by Amazon is no longer in useThey admit to fraud and should be responsible for better securing their site and the issue of gift cards.Sincerely, [redacted]

Hello ***,I'm Vivek Y [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your Nexus phone isn't functioning anymore.I've checked your order # [redacted] and see that quantity of this phone were placed in different colors on April From your complaint, I was unsure of exact phone you're referring to:1) 'Motorola Nexus cellphone, 64GB, Midnight Blue' was placed as sold by a merchant, Edge Cellular, and shipped by AmazonSome items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled by Amazon"Usually, inventory with any merchant keeps changing constantly.2) 'Motorola Nexus cellphone, 64GB, Cloud White' was placed with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.While both of these phones were shipped to you directly from an Amazon.com fulfillment center, we're unable to check item details before shipping or replace the entire merchant item.We accept the return of most merchandise as long as it's returned in new condition within days of deliveryIt looks like the return window for your phones ended on May However, because of the circumstances, I've made a one-time exceptionYou're welcome to return the defective phone for a full refund.To proceed further, I need the exact color of the defective phoneI request you to reply to this email with phone color, so that we can provide a pre-paid UPS drop-off return label at our expense.I've searched our website and see that same phone is available as sold by different third party marketplace sellersSince the seller maintains his own items, we're unable to edit price on seller itemIf you're still interested in same item, you may place a new order from below link:https://www.amazon.com/Motorola-Nexus-Cellphone-Discontinued-Manufacturer/d...⇄ value our customers and want them to have an outstanding experience every time they shop on our websiteI'm sorry, if your experience wasn't positive as you've anticipated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous correspondence with us and I can completely understand why you're upsetI'm sorry about the unsatisfactory experience you had with seller on our websiteThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.Upon checking, I see that seller have issued you full refund of $on this item "Little Giant RevolutionXE Multi-Use Ladder, 22-Foot" on Tuesday, December 13, Refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsYou may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ do understand your concern about price match issuePricing for merchant items are determined by the individual merchant--not by Amazon.comWe work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere elseTherefore, with the exception of TVs, we don’t offer post-purchase adjustments.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: The order number in question: [redacted] That is the order that is due to be canceled.The order that should be delivered instead is: [redacted] Unfortunately, today on your website, it says that both orders are canceled I never canceled the order that ends in [redacted] email address associated with Amazon: [redacted] @juno.com Sincerely, [redacted] ***

Hello,Upon listing items for sale, the customer's account was placed under review Amazon requested specific information on multiple occasions in order to complete the account review, and explained how that information could be provided To date, the customer has failed to provide said information As a result, the account remains on hold With regard to the Prime membership, our records indicate that a full refund for this subscription was initiated on June 16, This refund should have already posted to the customer's credit card Additionally, we can confirm that the customer’s credit card has been removed as payment option on Amazon, and messages will no longer be sent to the email address associated with the account Should the customer wish to regain access to the Amazon account in question, he would need to provide the information previously requested.Thank you,Merchant Review

Hello We have already taken necessary action towards this claim and a full refund was issued on 07/26/ We also have notified the appropriate team to research about the seller In summary, we have already taken necessary actions towards this issue Regards,Ananda

Complaint: [redacted] I am rejecting this response because: Amazon.com did not provide any info and did not resolve the issue Sincerely, [redacted] ***

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, If you still want partial refund you can get in touch with seller.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com