Amazon.com

Hello ***,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've restored access to your accountThis account was temporarily deactivated while we conducted an investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: the issue is not yet resolvedI have emailed photos to the company/Amazon of the damaged books, and will await their next reply Sincerely, [redacted]

Hello Horng,I'm Sandhya R [redacted] from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com Executive Seller Relations,Thank you for your time, I apologize for the difficulties this customer has had with the compromise with their accountAt this time the Credit Approval Team has issued funds into the Sellers account for the amount related to the compromisePlease note that we will not be able to discuss the the specifics of the seller's account as we are unable to complete security verification via Revdex.com contactI apologize for the difficulties this creates.Please note that in the event that Amazon chooses to close a seller account per our policies, the funds associated with the account will be released days after the closure of the accountThank you for your your understanding.Please have a lovely day-Glenn S

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand that you have forgot your old email address and would like your kindle content to be accessed with your new email.To help resolve this issue, I've collaborated with our kindle team and would request you to provide me 2-business days so that I can get back to you with an update and explanation on this issueI realize asking you to wait for 2-days would be disappointingHowever, please understand that I would like to resolve this issue at your satisfaction and appreciate your patience!We look forward seeing you again soonRegards,Wilmani

No solution was madeAmazon continues to say the exact same thing over and over that is incorrectThey stole from meI need both my items and the rest of my money backI repeat, no resolution was made and their info is incorrect [redacted]

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing to us.Please be informed that amazon is not involved in hacking or sharing any of your personal informationAmazon.com is not in the business of selling customer informationWe never have been.Our current privacy notice (http://www.amazon.com/privacy-policy/) specifies that we *will not [redacted] disclose customer information to third parties except in certain limited circumstances, one of which is the unlikely possibility that a part of our business is acquired by or merged with another company.Furthermore, our privacy notice makes clear that we only share information with affiliated companies if a customer chooses to enter into a transaction with one of these companies.If you choose not to do business with these stores, then these companies will not have access to any of your account information.If you do choose to shop at one of these stores, the only information we will share is information regarding your transactions with that store; these companies will never have access to information about your other purchases at Amazon.com.Privacy is as important to us as it is to our customersUnder the express terms of our Privacy Notice, we are confirming that we are not in the business of selling customer informationOur hope was to reassure customers by specifying in greater detail the limited occasions in which any of their information might be shared.Please provide the bank statement reflecting the charges from amazon.com and we are happy to check and resolve the concern for you.We look forward seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry for the trouble you had with the defective Koolatron Fridge.Because of the circumstances, I've made a one-time exception. I've created a replacement for you at no additional charge. Here are the details:Order Number: [redacted] Shipping Speed: One-Day ShippingEstimated Delivery Date: September 2, 2016Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID= [redacted] To return the defective item, please click the following link to print your return mailing label:https://www.amazon.com/gp/orc/rml/DtfX6rPWRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.When you return the item, follow the instructions listed on the mailing label page. If you don't have a printer, you may want to ask a friend or family member to print the label for you. Also, public libraries usually have computers and printers you can use--often free of charge. Alternatively, Amazon can mail you a label for a $1 charge. If you're unable to print the label, please write back to let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the RevDex.com BBB - I've provided the BBB with a copy of this message.I'm sorry to know about the issue you had with your 3 orders placed from the same seller, [redacted] .I see that... A-Z guarantee claims has been filed for the 3 orders and refunds have been issued on all the order. With A-Z guarantee claim, we help the customer to get back their funds in case of service issues or item issues from the seller listing. But the replacement or delivery of the order will depend on the seller inventory and Amazon.com will not involve in fulfilling the item.You can learn more about our A-to-z Guarantee on our Help pages: [redacted] I've forwarded the details you sent us to our Investigations team. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line: [redacted] Please be sure to include the order ID if available. If the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: [redacted] I am rejecting this response because: I have submitted Ups confirmation that they received this package months ago and they have not returned it to me Sincerely, [redacted]

Hello Miss ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondences with you and I understand your concern regarding the refund you're referring hereOn reviewing your complaint and your account, I see that you've contacted us with the email address which is not associated with the amazon.com account which includes the orders you've placedI see that there are no orders placed in your account which is associated with the email address you've contacted usAs requested previously, I'd request you to please contact us from the correct email address so that we can locate your account and take necessary actions on the ordersI understand that you've been shopping with us since years and and we'll be glad to resolve this issue on priority but to do so, we'll need to first locate your account which is associated with the correct email address under which the orders are placed for us to process the refund for youPlease understand, unless you contact us from the correct email address, we do not have an option to take any action on your accountRest assured, once you write to us from the associated email address, we'll be able to resolve the issue for youPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: [redacted] I understand you're is upset.In this case, I've checked this with our Billing Team and was confirmed that since the Chargeback was cancelled you still have the fundsHowever this can be confirmed with your credit card issuer/bank.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've hadI understand you're upset.In this case, I've checked your account with our concerned team and would like to inform you that there is no security issues on your accountHowever to be on a safer side, would request you to change the password of your account.I have also forwarded your comments to our appropriate department, so that they are aware of the experience you've had recently.Further, I would like to inform you that the e-mail/SMS message you received wasn't from Amazon.comFor your protection, do not respond to it, and do not open any attachments or click any links it contains.We recommend that you send a new e-mail/SMS message and attach the e-mail/screenshot of the message you suspect is a fake, then send the e-mail to [redacted] .If you responded to the e-mail or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safeHowever, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account ( [redacted] ) and selecting "Change Account Settings." If you provided financial information, you may want to contact your bank or credit card provider.We also recommend running anti-virus or anti-malware software whenever you receive a suspicious e-mail, especially if you opened an attachment or visited a website that was linked in the e-mail.To learn more about ways to protect yourself from phishing, go to our Help pages: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.caI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the correspondence and I'm sorry to learn about the issues with your order# [redacted] I've verified that the Amazon Basics Pet Training and Puppy Pads, Regular - Count has been cancelled from your order and you have not been chargedWhen you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is cancelledShould you have any questions about the authorization, I'd request you to contact your bank for assistanceThey may be able to tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I am not willing to wait weeks for a gift card to be issued to my account I would like one to be issued immediately Sincerely, [redacted]

Expected Out of Warranty From Samsung Important mainly because it was sent directly to you.Click to teach Gmail this conversation is not important amazon x samsung x Samsung Support < [redacted] @samsung.com> Nov (days ago) to me This is to Certify [redacted] that the phone is out of warrantyMODEL: [redacted] MOBILE, [redacted] IMEI: [redacted] Wrty Labor: 30.09.2016Wrty Parts: expected OUT OF WARRANTY I don't know how to add this other than copy and pastethey are lying I have sent this to them several timesI have emails to amazon and the seller I can send you

Complaint: [redacted] I am rejecting this response because:I didn't receive my packages, and the signature is not mine! Amazon.com refuse to refund my money! Amazon.com is wrong!Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: HiRecently I received a notification that the tablet I bought from Amazon on July 12, should be arriving by tomorrow nightLet’s hope this one works as it should However, this action cannot undo the damage already done: my husband (whose birthday was on the first days of August) has not received his birthday present yet (today is August 21); he missed the opportunity of enjoying his gift while he was still on vacation; and I lost my faith on Amazon in terms of delivering their orders in a timely manner (birthdays, Christmas, etc.)Plus, it is undeniable that they put me through a lot of stress and frustration trying to get an item that was already paid for, which is a poor example of adequate customer service That’s why I cannot act as if nothing has happened, just because the tablet is FINALLY on its way, after all the trouble they put me throughPlus, whether or not they sent a new, undamaged tablet is something that remains to be seen As a proof of all the trouble I’ve been through, on August (more than a month after I placed the original order) I received yet another email from Amazon ([email protected]) That particular email is more evidence of the unwillingness they have shown, in terms of dealing with our situation in a responsible and honest manner throughout the process (to the point that we had to place a complaint on the Revdex.com) They began their August email by admitting they were lying (both to the Revdex.com and to us) since the beginning of our complaint: “Hello [redacted] , I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI certainly understand that currently item IS AVAILABLE with us” Let’s analyze Amazon’s arguments: 1) First (on August 7, 2016) they said the item was not in stock (“I can confirm that unfortunately, we aren't able to ship the item to you right away because we're waiting for more inventory”)However, that same day I went to their website and found out they were lying: https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ my discomfort, I had to wait a couple of days for the Revdex.com to send me an email allowing me to respond to Amazon’s claim 2) On August 9, I finally got that chance: I provided evidence to the Revdex.com that proved that Amazon was lying (I wrote: “ they claim the item is not in stockHowever, that's not truePlease visit the following Amazon link to see for yourselves: https://www.amazon.com/Fire-Tablet-Display-Wi-Fi-16/dp/B018Y225IA/ref=sr_1_3?ie=...⇄ [redacted] &sr=8-3&keywords=amazon+fire+16gb”)Revdex.com, please take note: AMAZON’s OWN WEBPAGE has been announcing (since the beginnings of my complaint) that the item we bought on July 12, was (and has always been) “IN STOCKShips and sold by Amazon Digital Services LLCGift-wrap available”!!! 3) It was after I unmasked them in front of the Revdex.com that Amazon admitted that they were lying to the Revdex.com and to me: “I certainly understand that currently item is AVAILABLE with us” (8/14/16) Conclusion: the item I bought (on Prime Day: July 12, 2016) WAS IN STOCK, and HAS ALWAYS BEEN in stock, even before August 5, (the day we first placed our complaint with the Revdex.com)Like aforementioned, on August 9, I presented clear EVIDENCE of Amazon’s lies by providing a link to their own website However, even after being unmasked, Amazon still kept making up POOR EXCUSES for their reluctance to deliver my order in a timely manner What was their lastest excuse? “I certainly understand that currently item is available with usI'm sorry that the estimated delivery date for this order is not displaying properly in Your AccountRest assured that we are processing your order” This is a clear example of a passive/aggressive style of communication on Amazon’s partDefinition of Passive/Aggressive: “being, marked by, or displaying behavior characterized by the expression of negative feelings, resentment, and aggression in an unassertive passive way (as through procrastination and stubbornness)”, http://www.merriam-webster.com/dictionary/passive%E2%80%93aggressiveDefinition of Procrastination: “to be slow or late about doing something that should be done: to delay doing something until a later time because you do not want to do it, because you are lazy, etc”; http://www.merriam-webster.com/dictionary/procrastinate Let me ask you this: How much time did they need (since the beginning) to process an order we placed on July 12, 2016, had to send back because the first one they sent was damaged, and have been waiting for shipment (the new, undamaged one) since July 23, 2016? Remember: the item HAS ALWAYS BEEN in stock, despite all their evident lies and excusesWe have been providing evidence to the Revdex.com (since the beginning) that we speak with the truth on our side Again, here's a short summary of what happened: (1) I bought a Fire Tablet on Prime Day at a lower price (which was offered by them in the first place), (2) they sent me a damaged tablet, (3) I send it back to them in a timely manner (as requested by Amazon; we even have a tracking number and signature confirmation as proof of when and who received the package) and (4) they did everything within their reach not to honor the special price they gave us on Prime DayThey insisted that I cancel my order because they wanted me to buy a new tablet at a higher, non Prime Day price tagBecause I didn’t cancel the order, they kept postponing the delivery date of an order that has always been in stock (their “strategy” was to wait and see if I would cancel the order out of frustration, which was not going to happen)They’re not dealing with little kids hereThey’re dealing with adults Amazon: next time, please show some respect to the Revdex.com and to your customersPlease don't insult our intelligence Revdex.com: rest assured that if someone places a new order today for the same item, it won’t take Amazon more than one or two calendar days to send the package (no Revdex.com complaints necessary)Why did we have to wait more than that? Why did a birthday surprise had to be ruined? How much time does it take to grab a small tablet (that has always been, in stock), put it inside a box, and send it to us? More than a month, it seemsGREAT Prime Service, Amazon! Just as promised when you SELL the Prime Service? Isn’t this a clear example of false, illegal advertisement? “Words may lie, but actions will always tell the truth” (unknown author) Again: I cannot act as if nothing has ever happened, just because the tablet is finally on its way, after all the trouble and frustration they put me through Plus, whether or not they sent a new, undamaged tablet still remains to be seen Sincerely, [redacted] P.S.: Here’s evidence that Amazon is selling used tablets as if they were new: we found this video on YouTube: https://www.youtube.com/watch?v=uPI-mUVse9c&list=PL23hTO2l55vFN8lTsTIBhXODkPyg1D...⇄ Just go to the minute 3:and see another customer’s testimony providing proof that Amazon is sending used units to their clientsIn our case, they sent a damaged tablet, which began this whole problem in the first place

Hello,While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decisionSincerely,Merchant Review TeamAmazon.com

Complaint: [redacted] I am rejecting this response because: This response is complete nonsense It is just more of the same and doesn't tell me anything I can get by just fine without an Amazon account They are missing my point I can not understand how a person can be accused of something and they are not allowed a "day in court." To refer me to a page policy so I can guess at my so-called offense is ridiculous I want them to state, in writing, what I supposedly did wrong Like I said before, I have no idea and if I did inadvertently do something, it was not malicious or with intent I am especially concerned about the possibility of hacking or identity theft There is something strange happening here Yesterday I received an e-mail from Amazon in Spanish!! I need an explanation asap!!!Sincerely, [redacted]