Amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're not able to access your accountPlease allow me to assist you in this regard.There was a problem confirming your payment informationTo prevent potential misuse of your payment card, we have placed your orders on hold and locked your accountYou will not be able to place orders until we verify your informationTo resolve this issue, we need to verify a recent statement for your master card ending in To upload your statement to our secure document portal, log in to your account and follow the instructions-- Your name and billing address-- The last digits of the card numberFor your protection, make sure that only the last digits are displayedThe following information must be clearly displayed on the statement: We will review your statement and respond within hoursTo protect your information, we restrict access to your statement to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issueIf you're not able to send us the fax, please reach out to our account specialist team for alternative ways to resolve the issue.Here is the contact information: http://www.amazon.com/gp/help/contact-us/general-questions.htmlWe ask that you not open new accounts because any new order that you place may be delayedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth TAmazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe already have persuaded HP to fix the warranty expiration and I'm all set with the manufacturer to return the item for warranty serviceYou can kindly close this claimSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am looking forward for thee refund if all the unauthorized charges to my account ASAPProblem is that I had been sending messages to amazon claims team though email as there was no way to contact through phone and got so much frustrated with auto response setting through amazon I do not expect such a non- productive response setting from AmazonAmazon customer agent and claims team know that these are unauthorized charges then why I had to call again and again to bank and amazonNow pls resolve it so that I do not waste my time mymoreYou can not credit for the time I wasted in this process but at least be loyal to credit for unauthorized chargesSincerely, [redacted]

Hello [redacted] ,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in bringing this to our attention.I'm collaborating with our Account Specialists to work on a resolutionI know your wait has been frustrating and for that, I truly apologizePlease allow me 2-business days to research the issue so we make sure the matter is taken care of properly.I'm personally following up with this issue and will get back to you as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order # [redacted] .I see that your order was placed with a third party seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.Normally, when something like this happens, we file A-Z guarantee claim for the orderBecause your order was placed more than days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee.At this time we ask you to contact the manufacturer and provide them with your invoice from Amazon and file a warranty claim in a local store.If you prefer you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For your reference about our A-to-z Guarantee, please go to our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted] I understand that you're upsetThis is certainly not what we want our customers to experience.I've shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our transportation teams, so that this does not happen in future againFor us, our Customers are of the top priority and when ever we fail to deliver this we make sure to take all the possible steps that will help us deliver positive experience to you like you received earlier.I've also checked your previous correspondences with our Customer service team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the futureI've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenI would like to thank you for bringing this to our attention.In this case, I've issued a full refund of $ to your payment cardFunds will be credited to your payment card in 3-business days.You'll also be able to see the refund request here: [redacted] Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account.I've checked and can confirm that currently account is active and you can able to access your account along with gift card balance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted] ,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the problem you had with your orderWe didn't expect this to happen.I've checked your previous correspondence with my colleague and understood your concern.As mentioned earlier, please note that we cannot issue a full refund for the order.Your understanding and patience is highly appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello from Amazon.ca,My name is Sasya and I would be responding to the complaint on the dispute raised on the order [redacted] .I have reviewed the case and see that buyer wants a ship receipt from seller for the order fulfilledPlease note that Amazon.ca Guarantee refund policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item.2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.However, we see that a full refund for the claim amount was issued to the payment method buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.ca/youraccount).-- Refund Date: 12/17/2017-- Refund Amount: CDN$ 37.55Since the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThey can check with their issuing bank to confirm that it has been postedAlso, we expect buyers and sellers on our site to abide by a professional standard when communicating with other members of our communityTo report a community rules violation, buyer can visit: http://www.amazon.ca/gp/help/contact-us/selling-at-amazon.html All reports are investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed, but please be assured that we will take any disciplinary actions we find appropriateAmazon's policy prohibiting inappropriate contact is clearly stated in our Amazon.com Community RulesUnder "Prohibited Content," our policy states: Contact between parties must be courteous and limited to transaction detailsFacilitating inappropriate or unsolicited contact is a violation of our Community RulesI hope this information is helpfulThank you for understanding

Hello,The hold on funds in your account has been removedThe available balance will disburse on your next scheduled settlement date December 2nd,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe money I paid for one-day shipping has been refunded.Sincerely, [redacted]

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your orders were cancelled and refund was not processed.Please note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.For these orders# [redacted] and [redacted] , we haven't charged you as they were not shipped out.Due to some technical reasons, we have some pricing error with the beauty items and hence these were cancelled Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.While an occasional error is bound to happen, we do require sellers to keep these to a minimum.Your gift card balance was reverted back to your amazon accountYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted] I am rejecting this response because: the company is not honoring their policySincerely, [redacted]

Hello,Funds in the amount of $were transferred to your bank account on fileThey should arrive within five banking days

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the Cooler Master Fan you received didn’t work out.I understand you have paid extra on the original order and requested the same when the replacement order was processedI realize the urgency surrounding this item as Customer Service didn't help in expediting the orderI'll be sure to pass your comments along to the appropriate people on our Customer Service team as the service you received was not up to our standardsI checked the tracking information for the replacement order and see that it is showing as delivered on September 10, at 12:29:PMI hope you received this package in good condition.I've applied a $promotional certificate to your account as an apologyWhile this credit won't appear in Your Account, the same will be deducted on your next purchase of merchandise sold and shipped by Amazon.comFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: [redacted] Thank you for taking the time to make us aware of what happenedAgain, I'd like to offer my deepest apologies for the situationI hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because: This is just a copy and paste of the same responseClearly, Vijay is not equipped to properly review and address my concernsI would like a response from Vijay's supervisor, or someone with more authority who is empowered to be compassionate and understand what a huge mistake Amazon is makingIt's absurd that Vijay or anyone else at Amazon expects me to continue as a customer after robbing me of $4,Amazon is losing all of my business and all my family's business which is way more than the $4,that has been stolen from me by AmazonAmazon is breaking the law and needs to be held accountableIf this is not rectified soon, you can expect to hear from my lawyer Sincerely, [redacted]

Hello [redacted] ,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about this poor experience and appreciate you reaching out and bringing it to our attention.I've reviewed your account and the cancelled orders in questionI hope I can help you clear this refund issueI've verified that your order has been canceledI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.Since the order was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business daysI'm sorry for any inconvenience this may cause.If you don't want your debit card transactions processed as PIN-less debits, just visit Your Account (http://www.amazon.com/your-account) and follow these steps:Select Manage Payment Options under Payment MethodsClick Edit for the payment method that you would like to changeSelect the Edit buttonUncheck the box next to Processed as a debit cardClick the Save button at the bottom of the windowTo learn more about this payment option, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201132790Pleas...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistanceI hope this helps!Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the issue with your pre-order and I'm sorry for any inconvenience caused.I've checked your correspondence and see that my colleague is actively working on this issue with the concerned team and will be following up with an update soon.I appreciate your patience and understanding in this regard! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have already reported the unknown charges with the bank.I appreciate your correct step takenWe have already closed the account of the one who has placed the ordersUnfortunately, we do not have an option to directly refund the fraudulent charges until unless bank contacts us through their investigation processSince you have disputed the charges with the bank, they should contact us while investigating and we will be glad to assist and co-operate with them.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear about the trouble you had with your account and I can certainly understand your frustration at not reaching a resolution when contacting our Support teams.I need to look into the problem with your account, and it's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.You should expect to hear from me again in the next 1-business daysIf you have additional questions in the meantime, please feel free to reply directly.Thanks for giving me time to find the best solution.Regards,Raghavender S.Amazon.com