American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was responded to on March 19, under case ***. Please see attached

Passenger has been contacted under case number *** and policy has been explained

I do not accept the response from American as they did nothing to rectify the situationThe bad weather lasted for a few minutes, there were a whole series of events on the part of American Airlines that occurred after the weather was cleared that caused severe delays for all passengers

Complaint: ***
I am rejecting this response because:American Airlines contacted me many months after my complaint. When a customer has a partial trip cancellation due to American Airlines they
do not provide a customer service number to call to get your ticket partially refundedThey MAKE YOU mail in a response and they slow walk a resolutionIts all a scam by American Airlines to avoid refunding passengers who had their flights cancelled at no fault of their ownSHAME ON THEM!
Regards,
*** ***

Complaint: ***
I am rejecting this response because of the email Amber and *** sent on 3/31/18: *** ***Mar (days ago)to AACustomerRela., me*** *** *** and I understand you have been working with *** *** regarding our experience in ArubaThe reference numbers for our complaints are AA Ref* * ** ***First, I would like to begin by saying in the years we have traveled, this was the worst experience and during our honeymoon nonethelessThe communication from American Airlines to their customers was unacceptableAs a result, *** & I have accrued additional expenses and had to explain to our current employers why we were unable to return to work on time*** attempted to call American Airlines from my cell phone two times in Aruba and requested a call back due to the wait timesThe first attempted call back resulted in a disconnected call from American Airlines, and the second attempt *** listened to one of your customer service representatives discuss their personal life while unaware she was connected with himWe contacted *** *** to assist us because of the poor communication from American Airlines, as I was under the impression this was a reputable airline. Lastly, the $vouchers are unacceptable and we expect nothing less than the appropriate reimbursement for all of our expenses provided previously by *** *** and I provide our consent via this email to allow *** *** to address our experience with American Airlines moving forwardPlease copy me on all communications, and I expect a resolution in business days or we will be escalating this complaint furtherThank you for your time.Sincerely,*** * *** ***

“American Airlines has indicated that they’ve received your
correspondence and have responded accordinglyGiven that they’ve addressed
your concern/question, they have since closed your fileIf you need any further
assistance from American, visit them online at ***

passenger was contacted in case *** and information provided

Complaint: ***
I am
rejecting this response because: American Airlines wants me to accept the fact that they did nothing to make up for the fact that even though I am a Million-Miler and Priority customer of theirs, they ruined our vacation because they cancelled our flights over two days and then we couldn't go at all We had expenses that we had to cover I had to fight to even get my money back from American AirlinesI spent hours on the phone trying to reschedule our flight over two days So I will never accept the fact that they did nothing to make up for the fact that they overbook their planes and they were not able to get us on our vacation So Revdex.com needs to mark this as an unresolved complaint in my opinion for American Airlines, unless American Airlines does something to make up for these problems They have done absolutely nothing to make up for our lost vacation and all of the problems, and yet they want me to accept that as a resolution - not going to happen
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: I need to point out to you that American Airlines has gone back on their commitment to close this dispute, Complaint *** I complained about this case because of a $overcharge in changing a flight for a funeral, while I could have bought a brand new ticket for $less than what AA charged for changing an existing ticket(No rational customer would EVER agree to this, if aware this is what AA was doing to themWhy replace a ticket for $if you can buy a fresh ticket for under $300? It's insanity.) AA responded, months later of course, with a $creditNow this credit has not been honored. I stated this was not satisfactory in the first place, and that I would keep the complaint open. American then sent a 2nd $voucher, which I felt was sufficient in addition to the first, considering my disputed amount was over $400. As stated, AA issued me vouchers... #6006497104120179750, issued on 1/9/2018.After stating this was insufficient via the Revdex.com, they sent another $voucher#on 1/19/18. Now, after attempting to use the first $voucher, which was honored by the AA website as $credit, they state I need to contact them.When I get in touch with them, they suddenly have no idea about this first voucher. Even though I am lifetime "Gold", & "Million Miler" with them, that's not enough to treat a customer with respect and honor the reservation. I'm astonished, but then again it's AAThey've gone back on what was offered as a solution through your complaint process. I've used the 2nd voucher issued toward ticket *** The first still needs to be honored, and I must say, even after being a "Million Miler" member with AA, this is my final flight with them if they cannot get the basics of customer service rightCompanies like AA are why we need the Revdex.comI don't know whatever happened to "the customer is always right"AA seems to practice the complete opposite, including "We'll tell the customer and the BB we're going to do something, then we'll back out of it later." It's truly pathetic. Please re-open this complaint and copy me on all correspondenceI will be pursuing further complaints through AA as well, but after this, there's clearly no reason to believe anything they say, or spend another dollar with them through my company or personallySadly I have to cease activity with AA to ensure reasonable service, even as a "Million Miler", lifetime "Gold" customer. Thank you
Regards,
*** ***

I appreciate that AA is finally responding to this claimThe incident occurred about years ago and I don't recall all the details or retain all the required documentsAttached please find the PPQ form and I'd appreciate another follfrom AA on this

Complaint: ***
I am rejecting this response because:This airline company couldn't care less about there company??
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I was ripped offSee original complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I NEVER GOT MY BOOK BACK, NOR DID I GET ANY REMITTANCE FOR IT!
Regards,
*** ***

Complaint: ***
I am
rejecting this response because they have not resolved my requestI asked for more compensation due to the grave inconvenience of having to miss Thanksgiving with my family, and they would not provide itI think a more fair response would be to refund half of my plane ticket, since the airline did not do everything they could to get me home in time
Regards,
*** ***

Passenger has been contacted under case number ***
on April 9, See attached

Complaint: ***
I am rejecting this response because: Although I accepted their offer, I didn’t find it a satisfactory compensationI was told by the representative that this offer was my only option, and was all they could do
Please refer to the original details of the complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The business did not fully resolve the issue
Regards,
*** ***

Passenger was contacted under case #*** on April 23, 2018. Please see attached

Complaint: ***
I am rejecting this response because:
The answer does not satisfy the Customer. I never got any mail concerning the ticket that was purchased. This has been going on too long for a Customer to get rembersed
Regards,
*** ***