American Airlines

Complaint:
I am rejecting this response because:
I did not voluntarily change my travel scheduleThere were thunderstorms sweeping across the country that was grounding flights in numerous citiesMy grievance with American Airlines is the company is not taking into consideration that my travel plans were thwarted not due to my own desires but because of the weatherI can not control the weatherHowever, American Airlines has complete control in treating customers with dignity and respect when travel plans are thwarted beyond a customer's controlI am not asking for a refund, just a simple waiver of the change feeFor a company that makes billions a year and now has a permanent corporate tax break, I think my request does little harm to the bottom line
Regards,
*** ***

Passenger has been contacted under case number *** and resolution has been offered

Passenger was contacted under case *** on February 3, 2018. Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did receive this email a while ago directly from AABut I had never received any communication they said which was DecemberI also sent multiple emails to them after this, and they asked my AA
advantage number but never replied
Regards,
*** ***

Complaint: ***
I am rejecting this response because: no additional actions have taken place to rectify this matterGiven there was a significant breach in aa service that negatively
affected me and within the control of aa I don’t think it’s unreasonable to compensate me so that we close this matter entirely and move on.
Regards,
*** ***

Passenger was responded to under case *** on February 23, 2018. Please see attached

Passenger has been contacted under case number *** and explanation has been given

Complaint: ***
I am
rejecting this response because: There was no response from American Airlines When asked how they could be selling tickets on flights that could get me home on time they had no response Because my flight cancellation was allegedly weather related they claimed they essentially had no responsibility to get me home even though the weather was actually fine and they had open seats on flights Despite me just booking a flight on another airline No refund was issued
Regards,
*** ***

Passenger has been contacted under case number ***
on February 2, See attached

Complaint: ***
I am rejecting this response because:I did speak with the AA correspondentA very nice personBut AA is months plus late on their response to the *** I also complained to the attorney general, made an uncountable number of phone calls and email to AAAnd now they decide to respond months laterVery poorMy time is very important to me and I wasted hours/days of time trying to resolve the issues with AAIt cost me a lot of money and timeTheir service and responses were/are absolutely terribleThey did not apologize until now- again months laterThe trouble AA put me and my wife thru was needless (as agreed upon by their rep today on a phone to me). So my complaint standsI will avoid AA travel for as long as it takes or until a change has been made.I appreciate their call but it is a little too late - obviously
Regards,
*** ***

Revdex.com:
I
solved this on my own without the Revdex.com I do not know why I have been contacted as I dealt with American on my own ever since and the issue was resolved Revdex.com did not in any way help to solve this problem so I don't understand why you have contacted me and American Airlines again Going through u was a waste of time as many other reviewers have stated Thank you .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They claimed they would send me vouchers for the trouble but I have yet to receive anything
Regards,
*** ***

Passenger has been contacted under case number ***
on November 12, See attached

Passenger has been contacted under case 1*** on
February 20, See attachedPassenger was also contacted by phone on March
21,

Complaint: ***
I am rejecting this response because: the letter is factually incorrectThe flight was not cancelled due to weatherI already pointed this out to AAThey continue to lie and hide behind a policy related to weatherAirlines, including American Airlines, consistently take advantage of its customers and very rarely admit fault or own up to their mistakesBottom line I purchased a ticket at times the price to attend a funeralI paid that extra amount and AA had fault equipment and kept me on a plane for several hours causing me to miss a funeralThis issue is far from resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
AA did contact me (at long last), and the situation is now resolved.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the resolution was unsatisfactory They took no ownership of their mistake and have not changed their business practices
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This was never resolved to my satisfaction
Regards,
*** ***