American Airlines

Complaint: ***
I am rejecting this response because:
Yes I was called by Mrs*** *** However,during this call during which the representative was rude and aggressive I clearly stated that AA should honor its OWN
statement which clearly states "10,miles/each of you".Upon receiving that message I thought that AA would render two times the 10K miles (as suggested in THEIR verbiage;each of you is what? it could refer to separate legs in a ticket etc.))and therefore I accepted that and thought the matter was finally closed.Customers are not responsible for reps having a poor grasp of the English languageAll I am saying honor what you suggested and get on with itThis back and forth, trying to intimidate the passenger, will not work and is a complete waste of time.
Regards,
*** ***

A response under case number *** was sent
to the customer on January 9, See attached

Complaint: ***
I am rejecting this response because:They say they responded to the inquiry, they never responded to anything
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I was told on 3-different phone calls that my tickets were good to purchase tickets until March 5th, and that the date of my flight DID
NOT MATTER.I'm fine will following the rules as long as the rules are explained correctly by all the employees. I have asked multiple times NOT for a refund, but for my flights to take place in July as I was originally told they could.I have also asked for the transcripts of my conversations to prove what I have said is true and that the employees mislead me many times. This is not acceptable and not professional from a business.
Regards,
*** ***

Passenger has been contacted under case number *** on January 12, See attached

Passenger has been contacted under case number *** on February 14, See attached

Complaint: ***
I am rejecting this response because:I feel strongly that American Airline did not honor their contract with me. I paid $for a flight from New York *** to *** Colorado and the return trip. On my departure day, *** airport was open and operating with delays and in fact, my sister who was booked on another airline did depart on time, an hour after my scheduled departure timeShe arrived in *** as planned that dayAmerican Airline rebooked me for the following day making no effort to get me on a flight on my scheduled departure day. When I did depart the following day, I made the trip to my connecting airport (Dallas/Fort Worth only to be stranded again. I cooperated with the American Airlines and left my checked bag on the aircraft as they suggestedI was offered no vouchers for my overnight stay or meals. American has since paid for my room and meal in the Dallas/Fort Worth areaThey have issued a $credit for another flight but it must be used with in one yearI have no plans for travel this year so the credit is of no use to me. These compensations are do not cover the cost of my resort roomThey do not compensate for time lost. American Airline should refund the cost of the flights from NY to Dallas and Dallas to ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:
American Airlines took zero accountability for the flight issues! I'm outraged that they would feel this response is ok for the image of the airlines and for the customer service aspect of it! American Airlines should be assuming Accountability for the inconvenience, I lost a night with my family at beaches family resorts and was given a run around with multiple different flights and changes to reach my final destination of Montego Bay with my elderly mom and year old daughter, absolutely unacceptable!
Regards,
*** ***

Customer was contacted on April 18, 2018 under case #*** Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes, I finally was able to have them reinstate my miles. Had I not insisted on elevating this to a supervisor, I would
have lost them againAA did not set up proper linking of accounts when they merged with US Air. Regards,*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This does not address or resolve the issueI booked the ONLY seats pricing tier being sold for the flight so the statement that I didn't book main cabin or premium is erroneousI reached out multiple times prior to travel attempting to select seats, it was NEVER available prior to travel.
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: they never responded to the inquiry It was closed for lack of response on their part so at what time did they ever respond or issue the refund or do anything at all? Why wait a year for this? Great service as usual
Regards,
*** ***

Complaint: 1***
I am
rejecting this response because:American Airlines refused to reimburse me the full fare for the portion of the flight that was cancelled rebooked and cancelled again. Two days later I found a flight on a different airline with the promise from AA that there would be a suitable refund however after nearly months and numerous phone calls I was reimbursed only 73% of that portion of the flight and AA refused to reconsider and closed the fileA travelling companion had booked the same flight through a 3rd party booking agent and she received a fair refund for the cancelled flights very promptly.
Regards,
*** ***

Passenger was contacted several times and a resolution was offered under CASE ***

Complaint:
I am rejecting this response because communications from American Airlines are starting to look like a big joke and mockery of the customer. It is not worth the $to write over emails back and forth, repeating the same information over and over again. I repeat the same thing that I have said numerous times. There is no refund from American Airlines on any of my statements. It does not matter that you have provided a new confirmation number, because THE REFUND DOES NOT APPEAR IN THE TRANSACTIONS LIST. Which part of that can be unclear? *** representatives and I went through every transaction, LINE BY LINE, and there is no credit from American Airlines whatsoever. I disputed the transaction with Citibank, and, as a gesture of good will, *** reimbursed me for that transaction out of its own pocket. Your continued insistence that American Airlines somehow issued a refund that never arrived and your continued nonsensical communications about it make me feel like you are making a mockery of your customers and taking them for fools. If a customer says over times that a refund does not appear in the transactions list on the statements, at some point you should believe him.Additionally, as I wrote on July 18, (** *** *** the voucher you issued for leaving me stranded at *** airport and forcing me to miss three consecutive flights due to incompetence of your employees at *** is not sufficient, because I cannot fly to New York from Key West for $200.00. Also, as I wrote, I don't plan to fly back to New York until 2019, so this voucher is completely useless unless extended until 2019. American Airlines conveniently choose to ignore my communications regarding that matter. As usual, this company is showing the worst possible customer service out of all U.Sairlines
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online a* ***

Complaint: ***
I am rejecting this response because: American Airlines has in no way addressed my concerns and have had no regard to my concerns
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Take a look at the provided response, and you will see it simply asked me to contact AA again and again without a solution.
Regards,
** **

AA has reached out to passenger and resolution has been offered