American Airlines

Complaint* ***
I am rejecting this response because:American Airlines offered me vouchers with a face value of less than the out of pocket losses that I suffered just to rent an economy car and drive through the night to get home
They seemed oblivious to the hassle and other monetary losses incurred because of their errorsOffering such low value coupons seemed more like a marketing strategy than a serious effort to address my concerns After the poor experience with their flights and the unwillingness of their customer service to make any serious efforts to address my concerns I would rather fly on other airlines.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I appreciate your apology but your apology is not going to make things better for me because I'm paid higher price for the ticket to get to where I need to be but AA failed to deliver the service because of your crew. if you and AA really care and are sorry then you should offer me a good refund or a future round trip. I want other people to know what kind of service you and AA provide in case they have to make a trip to an important occasion and avoid unreliable airline such as AAI would want you to use the offer that you give me to improve your service and hire more 0personnel to provide better service or those people that trust your airline for their special occasion. Please stop saying how sorry you and AA are because you are not if you were you I would not be writing here again or been in Revdex.com if you would have taken care of this the first time
Regards,
*** ***

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Thank you for your helpIssue has been resolved my wallet has been returnedThank you
Regards,
*** ***

AA has reached out to passenger and resolution has been offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was contacted under case *** on 1/5/See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was contacted under case# *** and resolution offered according to policy

Complaint: ***
I am rejecting this response because: They claim they have responded, I never heard from themTook them years to respond to this and this is all they could muster
Regards,
*** ***

Passenger has been contacted under case number *** on March 28, See attached

Passenger was contacted on June 15, Please see attached

Complaint: ***
I am rejecting this response because: I was repeatedly assured while in the airport t ticket counter, and via the travel partner we would receive full reimbursement,
contrary to their statement otherwise as well as I have repeatedly sent in my statements from hotel and ground transport which I was also assured would be paidThen they said they would only pay after the fact, which even after submitting those statements they have not paidI will not be satisfied until the money is in handThree times they have said they would reimburse me and three times they have not.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines has taken zero responsibility for their mistake which cost me and my girlfriend an entire day at an all-inclusive vacation resortThe resort did not refund my money due to the mistake made by American AirlinesAmerican Airlines is still responsible for the loss.
Regards,
*** ***

Passenger was contacted on April 18, under case *** Please see attached

Passenger has been contacted under case number ***
on March 28, and case number *** on March 29, See
attached

Revdex.com:
They did nothing to resolve thisI ended up spending another $for a new car seat for my child to replace the one they carelessly brokeIts now been two years, and I am over it and their incompetence.
*** ***

Passenger has been contacted under case number ***
on August 1, and case number 1*** on August 4, See attached

Complaint: ***
I am rejecting this response because: It is not solved accordingly, this module answer, again, shows this worst service everI feel so sad it happened
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***”