American Airlines

“American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***

Complaint: ***
I am rejecting this response because: They never did anything to resolve the dispute.
Regards,
*** ***

Passenger was contacted under case *** and a resolution was met

Complaint: ***
I am rejecting this response because: I appreciate your apology but your apology is not going to make things better for me because I'm paid higher price for the ticket to get to where I need to be but AA failed to deliver the service because of your crew. if you and AA really care and are sorry then you should offer me a good refund or a future round trip. I want other people to know what kind of service you and AA provide in case they have to make a trip to an important occasion and avoid unreliable airline such as AAI would want you to use the offer that you give me to improve your service and hire more 0personnel to provide better service or those people that trust your airline for their special occasion. Please stop saying how sorry you and AA are because you are not if you were you I would not be writing here again or been in Revdex.com if you would have taken care of this the first time
Regards,
*** ***

Complaint* ***
I am rejecting this response because:American Airlines offered me vouchers with a face value of less than the out of pocket losses that I suffered just to rent an economy car and drive through the night to get home
They seemed oblivious to the hassle and other monetary losses incurred because of their errorsOffering such low value coupons seemed more like a marketing strategy than a serious effort to address my concerns After the poor experience with their flights and the unwillingness of their customer service to make any serious efforts to address my concerns I would rather fly on other airlines.
Regards,
*** ***

Passenger was contacted under case *** on 1/5/See attached

Complaint* ***
I am
rejecting this response because:the ticket prices were at the price that my friend and I agreed to until we checked out then of the ticket prices changedI then called the airline to request for the refund of the one that was went through due to reason above but I was informed that my ticket my is not refundable So felt like I had no choice but to purchase the second ticket at a higher price because my friend cannot speak English and had never travel alone on any US airline system and we wanted to travel together How can a business advertised a price that a consumer agreed to purchased and a consumer submitted her info and credit card info and then when check out only one got the right price and the other one got cancelled when they both were online at the same time, your system should have declined from the beginning so that the purchaser can make a decision.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** and additional information has been requested

Complaint: ***
I am rejecting this response because: They claim they have responded, I never heard from themTook them years to respond to this and this is all they could muster
Regards,
*** ***

Passenger has been contacted under case number *** on March 28, See attached

Passenger was contacted under case# *** and resolution offered according to policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Thank you for your helpIssue has been resolved my wallet has been returnedThank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Me and my family was put in a financial hardship with accommodations for the children and ourselves, regarding extra food and diapersThe time
frame for the flight extended from a 11:40am arrival to a 5:02pm arrivalThe children were extremely tired, nap time schedules were missed and service from clerks were less than professional
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***”

Complaint: ***
I am rejecting this response because: It is not solved accordingly, this module answer, again, shows this worst service everI feel so sad it happened
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines has taken zero responsibility for their mistake which cost me and my girlfriend an entire day at an all-inclusive vacation resortThe resort did not refund my money due to the mistake made by American AirlinesAmerican Airlines is still responsible for the loss.
Regards,
*** ***

Passenger has been contacted under case number ***
on March 28, and case number *** on March 29, See
attached

My complaint was submitted nearly TWO YEARS AGOThis delayed response is ridiculous