American Disposal Services

Unfortunately, my experience with American Disposal has been AWFUL! Their drivers are some of the laziest in the industry. Their management is TOTALLY INCOMPETENT! They DO NOT live up to their contract. They will miss pick ups on a regular basis and THEY DON'T CARE! They refuse to leave receipts after a pick up because they know they miss pick ups regularly. In short, they SUCK!

[redacted] - I have reviewed the complaint and the account in question I have to apologize to the Doris family for the incorrect billing that occurred on the unreturned carts They did have insurance and that insurance covered if carts went missing / stolen I have credited the account in the amount of $and will be processing a refund The refund could take approximately 3-weeks, I will try to get this out sooner if possible The refund will be sent to [redacted] - Eclectic, AL 36024.Thank you, Brenda C [redacted]

This will go unresolved This information is on the contract he signed Brenda C [redacted]

In accordance to Federal Regulations we do not collect any type of automobile partsWe have confirmed with the driver that a car battery was not removedWe apologize for the delay in responding to you as we do not have easy access to the drivers when they are out in the trucksSincerelyLisa

[redacted] - Thank you for contacting us regarding the missed recycling service We will be working w/both crews and supervisors to ensure collection We have placed a credit on the account for the missed service.Thank you,Brenda C [redacted]

[redacted] - Dear Revdex.com, I have reviewed the account in question and have spoken with my operations team and account managerWe were informed of the concern with recycling pickup on November 30, and, according to my operations team, crews were addressed and issue was resolved On the same day, the customer reported a pipe was collected with the trash Unfortunately, we are not responsible for items sitting near trash the containers and the customer was informed of this Our records show no further issues regarding property damage or recycling concerns were reported until May 15, At that time, the account was on credit hold due to non-payment The customer was refusing to pay anything due to claims of mixing trash and recycling According to my operations team and account manager, the issue was only reported one time in 2012, and resolved immediately afterwards We will not be removing the requested amount Services were performed and are due to us

I had spoken with [redacted] previously and had explained that his year payments were received, and each free month discount was applied as promisedI explained to him that the balance due had been carrying over from his rate increasing and not being factored into his prepaymentsI have spoken with [redacted] today, and confirmed for him that all expected adjustments were applied to his accountI assisted him in understanding how the balance due was accumulated, but offered to reduce the balance by half in good faith that he will include potential rate changes in future payments [redacted] accepted this resolutionI have attached an updated statement reflecting the new balance owed on his account.Jessica H [redacted]

[redacted] - We have removed the cart charges Nothing is owed [redacted]

[redacted] - We have reviewed the complaint in question We received a call on 1/7/stating their trash cart went missing on 1/2/ We check with our field crew and were advised we did not take the cart in question We will not replacing a cart we did not take This is an unfortunate issue however we will not be responsible This complaint will go unresolved We did not take the cart Again, we checked with our crews and were informed we did not take it [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Sorry I do not know how to respond to the message given but my business address is [redacted] ***, It is called [redacted] ***Thank you, [redacted] ***

[redacted] I have removed the charges We will be processing a refundBrenda C [redacted]

[redacted] Good Morning, I have reviewed the complaint in question I am removing the recycling cart charge Nothing is owed at this time [redacted]

Customer was advised to call office to discuss accountHusband called and he was advised payment on January 25th was rejected and payment was credited back to their account and he would need to resubmit bank paymentLate fee was removed from the account and there is a balance due for service for January through Mid April in the amount of $SincerelyLisa

From: Lisa S***< [redacted] @ [redacted] .com>Date: Fri, Apr 21, at 8:AMSubject: complaint # [redacted] ResponseTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> [redacted] # [redacted] We have credited the customer’s account $making the balance on the account zeroSincerelyLisa

Dear Ms [redacted] , We have removed all charges from # [redacted] account number for [redacted] Sincerely [redacted]

[redacted] Good Morning - I've called and left a message asking if service issue has been resolvedI apologize for the inconvenienceI will be working w/our crews to ensure the carts are getting emptied completelyPlease report any further issues Brenda

Customer has spoken with a supervisor and we are waiting on a call back from customer for her to place the recycling container curbside for removalWe do apologize for the inconvenienceLisa

We apologize for the misunderstanding on this accountWe have removed all charges and the account is closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response becauseThe bin in question disappeared after I no longer lived at the house, meaning it was out of my control Judging by the complaints the the Revdex.com, ADS has a history of losing bins at the ends of contracts, then charging customers for them One might believe the bins have been stolen by third parties, but this explanation is dubious, given that none of the complaints involve bins that disappear while a service contract is still in force Not only does the evidence strongly suggest that ADS has a habit of losing bins, but the practice of charging customers to replace them gives the company no incentive to avoid the mistake in future Furthermore, the company has responded to complaints in the past by waiving the entire charge, but refuses to do so in my case, and refuses to explain why my case is different--despite the fact that arguing over $is going to lose it a lot more revenue that it's getting from out current contract Incidentally, the company notified us once, after the second or third pickup attempt, but even that notification was inaccurate: we were told that none of the containers were at the street, and had to call again to discover that only one was missing Regards, [redacted] ***