American Disposal Services

A refund was mailed to this customer on August 26, This should be resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please ensure my neighbor across the street receives the same credit to her account for the missed pickup on 12/29th Sincerely, [redacted]

[redacted] Dear Ms Jackson, I have reviewed the complaint submitted to you by [redacted] [redacted] signed a one year service agreement with American Disposal on July 13, with service to begin on October 1, The contract clearly states the following “Buyers Right to Cancel” on the front page of the contract, not far from where the customer signed “The buyer may cancel this transaction at any time prior to midnight on the third business day after the date of this transactionIf buyer chooses to cancel service after the third business day, buyer understands they are obliged to pay the agreement for the one year time period.“ Furthermore, I reviewed the phone call and found our representative only advised them of the policy regarding cancellation and was very professional As a courtesy I can reduce the charge to a six month period instead of the full year Please let me know if you have any questions or require additional information Sincerely,Brenda C [redacted]

This response does not address the many questions in my complaintWhich in my opinion further shows the lack of respect this company has for its paying customers Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Due to our long standing relationship with this customer, we have removed the liquidated damagesNo money is owed.Sincerely,Leigh Ann G***American Disposal Service

Dear [redacted] , I have removed all charges from our account number [redacted] and complaint # [redacted] Please do not hesitate to contact me if you have any questions Sincerely, face="Times New Roman" size="3"> Brenda C [redacted] | Customer Service Manager | American Disposal Services, Inc [redacted] @adsmial.com | www.americandisposal.com o###-###-#### [redacted] | [redacted] | [redacted]

[redacted] ComplaintThis account was closed and was never charged the container fee [redacted]

Dear [redacted] ,In reference to claim # [redacted] All charges have been removed and the account has been closedWe have corrected our records to reflect no containers were delivered to the homePlease contact me if you have any questionsSincerely,Brenda C [redacted] @ [redacted] .comoffice - ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My complaint is about the additional fee and never receiving a trash bin after several callsI have been charged for recycling for over several month without even receiving a single family trash bin My statement will show these charges, and what I say is true

I have an updateToday we received a call and they still refuse to pick up the trash they ignored on Monday but are offering a creditWe are giving then the benefit of the doubt and will accept thisWe will open a separate issue if they continue to miss the scheduled trash day

We have agreed to let the customer out of the contract without penaltyThe customer has agreed to pay for service though SeptemberSincerely,Brenda C [redacted] @ [redacted] .com

Dear [redacted] ,I have removed all charges from our account number [redacted] and complaint # [redacted] .Please do not hesitate to contact me if you have any questionsSincerely, Brenda C [redacted] | Customer Service Manager | American Disposal Services, Inc [redacted] @adsmial.com | www.americandisposal.com o###-###-#### [redacted] | [redacted] | [redacted]

[redacted] - Thank you for contacting us regarding the missed recycling service We will be working w/both crews and supervisors to ensure collection We have placed a credit on the account for the missed serviceThank you, Brenda C [redacted]

We have no record of cancellation prior to call in SeptemberThe account closed and paid and full

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me With the caveat that the account is actually closed and I am no longer subject to collection calls or any negative credit issues I will contact the Revdex.com again if American Disposal does not close my account and remove charges as stated Regards, [redacted]

[redacted] - First and foremost, I would like to apologize you were given incorrect information when you contacted us I hope this will clear up any confusion and give you a better understanding of our process It takes business days from the date the payment is posted to an account before we can begin the process of refunding the fundsThis is a bank recommended timeline to ensure the money is not returned for insufficient funds or that a stop payment is not placed on the payment by the customer Once it has been business days, we begin the refund process and send the information to our accounting department for approval We work with [redacted] *** so the funds can be refunded directly back into your bank account Unfortunately, after we approve the refund through [redacted] ***, the funds need to be released by a third party, and this could take up to another - business daysUnfortunately this is the process we must follow and we cannot modify it We are charged $by our bank for refunds, therefore this charge is passed along to you I will refund your credit card back the $as a courtesy Brenda C [redacted]

We are currently looking into this complaint, research is needed I will be responding within the next couple of days Brenda C [redacted]

[redacted] - Customer has not been charged for a cart Those fees are $ No such charge has been added to this account Our records show customer is using a 96-gallon trash cart and is paying $/ month - The balance due is $and this amount covers them through June Let us know if there are any questions.Brenda C [redacted]

Hello,This former customer is due a prorated refund for August and September, in the amount of $We did provide service at the beginning of August so we will not refund the full monthWe are in the process finalizing this acquisition, however we will make an exception and expedite this refundPlease allow another weeks for this processFurthermore, since our calls are recorded, we will review the phone calls and make sure our representatives are following our proceduresWe are sorry this customer had a negative experience Please let me know if you have any questionsSincerely, [redacted] ***American Disposal Service