American Disposal Services

Okay....this will be the third week in a row I have to call them to tell them they have missed us again!!!! We should get free trash for a month! UGgggg....this is getting old! We ALWAYS have our trash out the night before I saw them drive by about 1:today....thought they would turn around.....maybe we should get new drivers....ones who actually CARE!

The customer canceled service and was advised of date/time to have containers on the curb for pickup We attempted numerous times to retrieve the container, but could not locate it After three attempts, it is our policy to charge for the container As a courtesy we reduced the cost of the container to $instead of $ Please let me know if you have any questions Sincerely, Brenda C [redacted]

Hello,The customer service representative gave incorrect information to this former customer We do remove the charges if we remove our containersThe charges on this account have been removed and no monies are owed to usWe will get with the representative and make sure she understands our procedure Sincerely,Brenda C [redacted] Office Manager [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:the businessPractices used by American Disposal were deceptiveTheir rep did not mention the cancellation within business days norThe have to pay for one year Regards, Mark N***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Thank you for the corrected bill for my records I continue to get letters from the collections agency and they advised your company has not communicated with them to let them know I never owed the debt Please contact this agency and provide a letter releasing me from responsibility I have contacted them and they would not help me, they said it had to come directly from the trash company Please note I have to keep these documents on file the rest of my life to defend in case it shows up on my credit That is extremely frustrating since the company is at fault but would not help me for months, until I contacted the Revdex.com Please provide the last piece of documentation from the collections agency so we can put this issue to rest Regards, [redacted] ***

Workers broke personal property (trash can)then failed to resolve issue which led to customer having to go by another trash can happened several times

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Because they are simply not handling the issueOriginally when I called in the rep stated if I had a witness, they will handlenow that I have a witness, pictures, they wont even respond with a reason to why their employees are not being held accountable.Regards, [redacted]

Hello,The containers were not removed by our crew, but we willing to remove part of the balanceI have applied a credit of $and the remaining balance is $Sincerely,Brenda C [redacted] Office Manager [redacted] @adsimail.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When we started our business and signed our contracts nowhere in there was anything about a year contract with the disposal company and definitely not a mention of a cancelation feeNowhere in anything we signed says that we agreed to this contract so, simply because the previous tenant signed a contract does not make us liable in any way for this even if there is a proration clause Regards, [redacted] ***

Good Morning, After reviewing the account, it appears that we attempted several times to remove the equipment from the address of [redacted] after services were terminatedAlthough we were unable to retrieve the containers, we are willing to remove the charges for the unreturned trash and recycling cartsBecause [redacted] attempted to continue service at her new home, but we were unable to do so, we will also remove the remaining $balance on the account.An updated invoice will be sent reflecting these corrections to her accountPlease let us know if we may be of further assistanceSincerely, [redacted]

From: Revdex.com of Metro Washington DCDate: Wed, Mar 15, at 4:PMSubject: ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Mar 15, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I finally received a call back from this company and this matter is resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:the entire statement is falseMy wife never contradicted meIn outlining which can was taken, I identified which cans were STILL present, which included a can that was on the premisesAlmost a year later, they come back with these details that in our notes are reflected as falseUnbelievableWe will never do business with this company and will regularly let social media reflect thisWhatever happened to the customer is always right...what would it have cost them to replace a can?...now they have lost our business and our neighbors business Regards, [redacted] ***

*** *** [redacted] [redacted] Hello I would like add additional information regarding this case, since I filed the complaint this company has charged me a finance charge for now reason would not return my call or email that I sent asking for an explanation for this chargeI went online to pay as I do every month and this what I found When I signed up with this company I made them aware that I had to pay monthly due to fact I only get money once a month and they agreed but now they have charged me an additional chargeI feel that this company is retaliating against because I complainedI called around and they are the only company that services my area so I feel like they are doing this to be spitefulI have attached only invoices that I have from this company and you will see that there was no pass due amount so there is no justification for this extra charge

Dear [redacted] , Unfortunately we are not able to provide any reimbursement for the trash can at [redacted] Our crews are trained to handle personal containers with care and if an accident occurs, they are to report it to a supervisorWe did verify with the crew and supervisor that an accident did not occur Please contact us if you have any questions Sincerely, Brenda C [redacted] Office Manager ###-###-####

[redacted] Good Morning, We will be removing these chargesThank you, [redacted]

Dear [redacted] , I have removed the $charge for complaint ID of [redacted] Please do not hesitate to contact me if you have any questions Sincerely, Brenda C [redacted] American Disposal Services [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory although not optimal [redacted]

***, It was a pleasure speaking with youWe appreciate the chance to work with you regarding the issues on your accountI will be following up with you at the end of JanuarySincerelyLisa

[redacted] I apologize for the timeframe that has passed regarding a refund on your account I will get w/my accounting department and see if we can get this reprocessed immediately Brenda [redacted]

[redacted] - I spoke with this gentleman this morning We have worked everything out We are swapping out his trash cart tomorrow He advised me he cleaned up the oil that was in the cul-de-sac I advised him I will be working w/our operations team on the issue that occurred with the driver Brenda C [redacted]