American Disposal Services

Hello,This former customer is due a prorated refund for August and September, 2016 in the amount of $25.66. We did provide service at the beginning of August so we will not refund the full month. We are in the process finalizing this acquisition, however we will make an exception and expedite...

this refund. Please allow another 3 weeks for this process. Furthermore, since our calls are recorded, we will review the phone calls and make sure our representatives are following our procedures. We are sorry this customer had a negative experience.  Please let me know if you have any questions. Sincerely,[redacted]American Disposal Service

Refund of $138.04 was refunded back to customers credit card that he used to make the payment on March 10th. sincerely[redacted]

Though we have no record of the customer canceling service, in good faith we will refund the July, August and September quarter of service. The total refund amount is $56.88. Please allow 4-6 weeks for...

the refund process, but the refund will go back to the same credit card the payment was received.  Please let me know if you have any questions.  Sincerely, [redacted]American Disposal Service###-###-####

Customer reported 2x that her trash was missed. Account has been documented and 1 non-pick up credit was already given. We will credit for 2 more missed pickups and they will be applied to her next invoice.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The refund check was mailed to this customer on October 19th. Please let us know if there is a problem.

I have an update. Today we received a call and they still refuse to pick up the trash they ignored on Monday but are offering a credit. We are giving then the benefit of the doubt and will accept this. We will open a separate issue if they continue to miss the scheduled trash day.

Dear [redacted],   I had no other way to respond to this complaint but too email you. On May 10th I emailed the customer advising her we credited her account $39.20 and mailed a refund check. Please allow 4-to 6 weeks for processing.   Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],   We have removed all charges from #[redacted]  account number for [redacted].   Sincerely [redacted]