American Disposal Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We are sorry to hear that you were unhappy with your serviceBelow is our cancel policy as stated in our Statement of ServiceWe have however written you a refund for $as a courtesyA check will be mailed to your home addressPlease allow to weeks for the refund.SincerelyLisa Cancellation Policy: The customer must provide notice of cancellation by phone or mail at the phone number or address on the front of your billThere will be no proration of billing and you will not be entitled to a refund if service is cancelled during a billing cycleYou will remain responsible for all charges, fees and taxes through the end of the billing cycle (including the period between the notice of termination and the end of the current billing cycle)This provision will not apply if it is contrary to a current franchise agreement, municipal contract, or other written contract applicable to this account or is otherwise prohibited by law

***,We apologize you have are having service issuesWe have set you up to receive your invoices both through regular mail and email to ensure you receive themI see you called in today to report your container missingWe will check with the driver and we ask that you also check with your neighbors to see if they accidently took yoursWe will also check into the drivers "kicking" your container.SincerelyLisa

Dear [redacted] , Unfortunately, this complaint will go unresolvedWe are not responsible for personal containersWe checked with our crew and they did not take the trash canWe will not be reimbursing for this personal trash can Sincerely, Brenda C [redacted] | Customer Service Manager | American Disposal Services, Inc [redacted] @adsmial.com | www.americandisposal.com o [redacted]

We will be dropping off another recycling bin on 8/17/Thank you, Brenda

I have been a loyal American Disposal customer for the past 1/yearsI moved months ago and just paid my first received invoice since moving and few days later I received a much larger invoice with a large past due balanceI was confused and contacted them right awayThe Customer service rep I spoke with was very nice and helpfulUnfortunately, I can not say the same thing about her supervisorTo start, they said they never received any payment from meI sent the bill I received and my bank statement that showed I paid American Disposal on a certain date the same amount that was on the statementHer supervisor said that my bank statement was not proof of payment (really?)Then I was told that this was the old account from which I moved from months prior and they now see my paymentI am not sure why I was billed for this months after I transferred my service, but I was and it was the only bill I have received since moving with the exception of my large bill with a past due balanceBoth myself and the customer service rep understood the confusionI asked if my account could be noted that I will pay the FULL balance in a week and a half as I am on a tight budget and am paid every weeksRemember...I thought I had paid the bill a week agoAfter 1/years of being a loyal customer and paying my bill and even though there was obvious confusion with this entire situation (on my end and theirs) the supervisor would not note my account and my service will be canceled within a weekMy past job position was a customer service supervisor and I currently work as the director of operationsI would never myself or allow my staff to do anything less than go above and beyond for our customersWe know, without our customers there is no companyI am appalled and so disappointed with the treatment from my sanitation company that I have used for this many yearsAshleigh M [redacted] , GA

[redacted] - Good Morning, I will be working with our operations team and supervisor to ensure collection on Tuesdays I have issued a credit on the account for the service related issues We apologize for any inconvenience this has caused Please keep us posted if any issues continue Thank you, Brenda

We have credited the account to a zero balanceSincerelyLisa

Dear [redacted] , In reference to claim # [redacted] All charges have been removed and the account has been closedWe have corrected our records to reflect no containers were delivered to the home Please contact me if you have any questions Sincerely, Brenda C [redacted] @ [redacted] .com office - ###-###-####

The refund check was mailed to this customer on October 19thPlease let us know if there is a problem

All charges have been removed from accountSincerely***

The customer's rate was adjusted as requested at the end of JulyThe balance on the account is zero and the service is paid through October, The rate is $per month/$per quarter.Sincerely,Brenda C

Terrible track record as far as I am concerned Missed pick-ups, excuses, rate hikes and I have been lied to Was a customer for a long time but no more Hello R [redacted] S [redacted] s - hope they are better, sure they can't be worse

I have spoken with the customer and advised we will pick up his recycling on SaturdayWe apologize for the inconvenienceSincerelyLisa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:No one ever mentioned to my husband that any payment has been returned by the bank This notice is the first either of us have heard of this He was told Lisa was busy and couldn't speak with him I researched my payment & it was in fact returned for some reason (not given) by the bank This would have been good information to relay to me before simply picking up my torn trash can I will resubmit the payment as described Customer service skills, basic communication skills, and common courtesy seem to be severely lacking here Perhaps Lisa is simply too busy to do her job Wouldn't it have been a simple solution to notify your paying customer on the next bill, or perhaps when actually reading & answering the emails I sent attempting to resolve this matter? Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response so that I can provide a rebuttal It is disturbing that a customer has to go to extent of filing formal action through a separate agency to get organization to address what could be a dangerous situation Frankly, I don't see that an increase is necessary or warranted for poor and negligent service but then we do not have an option since American Disposal seems to be the only trash service to pick up in our area Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:the business Practices used by American Disposal were deceptive Their rep did not mention the cancellation within business days nor The have to pay for one year Regards, Mark N***

Customer reported 2x that her trash was missedAccount has been documented and non-pick up credit was already givenWe will credit for more missed pickups and they will be applied to her next invoice.Sincerely,***

Response to complaintOur records show and exact name located on [redacted] In the Lake Ridge area of [redacted] County How long has complainant been living in her current home? As a courtesy, we have removed the charge for the unreturned cart We are in contact right now with [redacted] to have them adjust her information Brenda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***