American Express Company

Review: Good morning,

My name is [redacted]and I recently came into an agreement with United Recovery Services to pay off my American Express ending in -02001. The oustanding balance was $222. The arrangement is detailed below.

$20 – 12/**$37 – 1/**$37 - 2/**$37 - 3/3

$37 - 4/**$37 - 5/**$37 - 6/3

Ref# [redacted] This arrangement was set up by [redacted]with URS. Ph 800 [redacted]. His [redacted]is [redacted]. After reviewing a recent statement from American Express, it appears that the $37 payments were received yet, Amex was hitting me each month with a $35 late payment fee. Eeach of my payments have only contributed to $2 off the balance. I do not understand why American Express and its collection agency would allow for a monthly payment option to occur if fees will continue on the account. The payment arrangement has been followed on time by myself. Based on the information I received from [redacted] and verified, after 6/**, the account will been paid off and closed. At this pace, it doesn't appear so. I believe [redacted] did not set up the payments with me knowing that I would incur future fees with American Express. I cancelled my payment plan until I can have this mattered remedied. I request two things to happen at this time. 1. I wanted to inform the proper authorities that I think there needs to be additional information disclosed to those in collections about 30 day accounts that if payment arrangements are set up, future fees will incur or that a payment plan should not be an option if fees will continue. I want for my $94 to have counted towards the balance of my American Express balance and when I reinstate an payment arrangement or choose to payoff the $128, it will close the account.

Here is additional info. for URS.

[redacted]This email will forwarded to the Commercial Collection Agency Association and American Express.

Feel free to contact me with any questions,

[redacted]Desired Settlement: I desire for the payments that have been made to count in full towards and balance and to have an oustanding balance of $128

Business

Response:

We responded to the customer via written correspondence today.

Review: I had been American express member since 2012. I was always satisfy with American express excellent service previously. But I got upset by American express associate this year.

I got problem from American express offer. I contacted American express associate over the phone or online a few times since earlier June. but the problems are still not resolved. all of American express associates either answered they had submitted the request to analyze or asked their manager to called me but nothing are true. I don't receive any final response or their supervisor's returning call.

i'm wondering American express provides very good service in my first 2 years membership: 2012 and 2013, but why it's became so unsatisfied this year 2014? is there any policy or CEO, higher level management changed and caused their service become bad?

Here are some recent conversation between I and American express associates.

1. [redacted], Oct **, 2014 at [redacted], the online manager promised me would request a super manager to call me assist me to resolve the problem, but so far none of them call me.

2. [redacted], Oct **, 2014 at [redacted], [redacted] and [redacted] promised me would request a super manager to call me assist me to resolve the problem, but so far none of them call me.

----------------------------------------* Welcome to American Express Live Chat! The next available Customer Care Professional will be with you shortly.

For quality assurance, this chat may be recorded and monitored. For your security, please click “END CHAT X” to close this chat window before leaving your computer unattended or when chat is complete.

You are now chatting with [redacted].

[redacted]: Hi, welcome to American Express Chat. My name is [redacted]. How can I help you today?

you: there are some problems in your website

you: when I login, it shows me 3new notifications

you: but when I click into it shows me no more new notification

[redacted]: I understand that and you can check leave a message by using below link.

you: ?

[redacted]: Leave a message

[redacted]: Please click on above link and see if you are able to see the message now.

you: it doesn't work

you: the page was redirected to the login page

[redacted]: Are logged into that page?

you: en

you: I had already login, why you ask me go to the login page again?

[redacted]: Please login and it will show you the message. If you are still not able to see the message then I would request you to please get in touch with our dedicated digital assist team by calling at ###-###-#### (24/7)

[redacted]: and they will assist you if there is any website issue.

you: you just wasted my time

you: need to speak with your supervisor, you need to improve your skill

you: pls transfer to your supervisor

[redacted]: I am really sorry you feel this way. However if you are not able to see the message then you need to get in touch with our digital assist team and they will help you in this right away.

you: again, transfer to your supervisor

[redacted]: Sure.

[redacted]: Let me check that for you.

[redacted]: Please be online.

you: ok

Please wait while I transfer the chat to the appropriate group.

You are now chatting with [redacted].

[redacted]: I'll be right with you.

you: hi

you: dose [redacted] told me my concern?

[redacted]: I'm sorry for the delay. I'll be right with you.

[redacted]: Hi, this is [redacted], I am a Supervisor, and would be assisting you from here.

you: hi,

you: did [redacted] told me my concern?

you: or I need to repeat again?

[redacted]: Absolutely let me check that for you

[redacted]: Would request you to open the tab & please login to [redacted]: Do you see anything

you: yes

you: after I login, it show me the same things

you: hen I login, it shows me 3new notifications, but when I click into it shows me no more new notification

you: make sense?

[redacted]: Okay please allow me a moment

you: sure

[redacted]: Thank you for waiting. I'll be with you in just a moment.

[redacted]: In this case would request you to please call [redacted] our online support team

[redacted]: they will help you in getting that taken care of for you

you: that's not good, you ask customer to go there and there

you: you should contact them for costumer

you: make sense

you: otherwise, you are not the better bussness

[redacted]: I do understand but that is different department altogether

[redacted]: & we are from the chat team

you: for costumer, only concern you are American express, we don't care you are a or b in American express

you: why you ask customer to understand and learn how to deal with your department

[redacted]: I do understand but that department has its own process

you: you should forward the complain to who ever can take care the issue

[redacted]: They will need to speak with you

[redacted]: & do the verification

you: you can ask them to contact me

you: not ask me to contact them

you: im so busy

you: I have to work

you: do you pay me?

[redacted]: They are inbound customer service so they will not be able to

you: then you should do so, that's the problem in your system

[redacted]: I am so sorry. Alright what I will do is arrange a callback for you

you: im helping you

you: without pay

you: why??

[redacted]: May I please get your number?

you: ###-###-####

[redacted]: Thank you

[redacted]: Will arrange a callback

you: I will have to talk to Revdex.com, your service is becoming bad and bad not like previously

[redacted]: Is there anything else I can assist you with today?

you: dose your ceo changed?

[redacted]: I am so sorry for the inconvenience

you: how come your service is so bad like that? can't imaging so...

[redacted]: Will arrange a callback for you Please be assured

you: when I work with [redacted], their service is so good, even [redacted] or [redacted] is better than you now

you: ok, will talk to you and Revdex.com then

[redacted]: I understand you are upset about it but please be assured

you: ok, will see

you: bye

----------------------------------------[redacted]

id:[redacted]:

id:

I got the offer from American express in August about I spent more than $20 in [redacted] before 8/**, American express would give me $20 credit, I purchased the item from [redacted] and finished the payment in 8/** which was [redacted], but [redacted] charged my American express card until 9/*, I had already finished all I could do in my side finishing the payment in 8/**, but [redacted] sent and charged American express late due to [redacted] or other reason that's out of my control, how can American express don't give me the credit?Desired Settlement: apply the credit to the customer as what American express offer in the advertisement, improve the associate service.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,

I don't recive the response from american express. I notify the address is wrong, not [redacted]. My current mailling address is [redacted]

Thanks,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point even if I don't accept the response from American Express Executive associate?Thanks for Revdex.com's help. Have a great day!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I received the letter from American Express Executive associate. But it looks like they move nothing forward. Most the issues he/she mentioned again had already been resolved when I called and spoke with Amex associates and supervisors in the last time. I don't think this American Express Executive associate can resolve my question in the complain. To avoid wasting the time, I would like to stop the complain at this point. Thanks for Revdex.com's help. Have a great day!

Review: I have a bluebird prepaid card and filed a dispute for $87 with the [redacted] and a dispute for $560 with [redacted]. The dispute was filed due to me not being able to receive the merchandise. I got the dispute forms in my email and filled them out and then tried to fax them several times it did not go through, then I mailed it to the address on the dispute form. I mailed the forms twice, to the address and you say you didn't get them. Every time I call customer service I don't get any help, and I am now going to the Revdex.com for help since this is not acceptable that I have sent the form several times.Desired Settlement: Please credit me for these disputes to my account asap and if you still say you didn't get a dispute form then give me a email address to send them to since I have mailed the forms and faxed them several times. Thank you. And if you have any questions please call me directly at [redacted]. Thank you.

Business

Response:

We responded to the Revdex.com customer via written correspondace today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint Detail

Review: RE: American Express Acc't. [redacted]/ Acc't. ending in [redacted]. I sent a letter to American Express after disputing the information that is being reported to the CRAs requesting a copy of the original contract, any history of the account and the calculations of the amount stated that is owed. I have not receive this information from the company. AMEX states that I didn't give them enough information for them to research the account. I used the information that they are reporting in my credit file. AMEX can provide me with proof of my liability for this debt but insist on reporting this information to the CRAs. My complaint is that AMEX is reporting derogatory information in my credit file and the fact that this is making my credit score lower that it actually is will cost me and has cost me more in interest and can cost me job, etc. I've requested that they remove their trade line from my credit report. Due to the fact that AMEX have not provided proof that this account is my liability.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I'm requested that they remove their trade line from my credit report. Due to the fact that AMEX have not provided proof that this account is my liability.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I receive the letter from American Express dated March **, 2014 which stated the company was not able to provide me with any information. Since this company have not provided information showing that I'm responsible for the debt, I request that American Express remove all references to this account completely from my credit file with all three major credit reporting agencies. A copy of the letter that I received from the company is attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We previously responded on April **, 2014. We remailed a copy of the correspondance to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My complaint with American Express is the way they decided not to honor their obligations to fulfill a promotion. In December 2013, I was on the amazon site and there was a promotion to apply for a American blue Cash card and get a free Prime membership once I fulfilled my obligation by spending $1000 using my new American Express Card. I clicked on the link and fill out application and got my approval for the card. I joined Amazon Prime with the expectation that I'll get the annual fee waived. I spent $900+ in December 2013 and another $900 in January, $2000 in January and $2,000 in February. I felt I fulfilled my part in the promotion. I cvalled American Express customer's service in January and was told that there was nothing with my application , be patient and that there was a lot of complaints regarding the promotion, but American Express will honor their obligations. I called back Feb [redacted]and was told that I am eligible and I will be getting the fee waived in about 6 weeks. Six weeks later I called 3/ ** and this time, I was told a different story. [redacted] (empl ID# [redacted]), who is a '[redacted]', claimed I did not click on the 'right' link, because their system did not showed that I applied using the 'correct' link. I am a customer who is clicking on a link, filled out a application and it was approved. It is not my responsibility to ensure that the link 'carried' the proper link. I am in IT and I know that the system can and does make mistake, if there are too many browsers open. It is not my responsibility to ensure that the link worked, it is American Express and Amazon responsibility to honor their commitment The burden of proof has got to be on American Express that the link is FOOLPROOF', if there any doubt that the link is faulty American Express must honor their promise. There has got to be some FCC violation here. American Express got to get me to sign for their card and I spent close to $5000 since I opened the card(and paying the balance in full and on time).Desired Settlement: I want American Express to honor their commitment and refund the Amazon Prime annual fee. I seem that when I was on the last call, they were trying to find any, any reason to deny refunding me the Amazon Prime annual fee. I want American Express to be penalized for trying to get out of their obligation. I just wished I made screen prints, but I didn't think I needed to to it because I was dealing with Amazon and American Express which are both suppose to be very credible companies. [redacted] (empl ID# [redacted]), who is a '[redacted]' was very unhelpful, very rude and very unlike the American Express company, that I had known in the past.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[based on the note above, The business says that they 'just' sent me a written correspondence but I have not received it yet] This issue cannot be considered resolved until I received and review the 'written correspondence'. it is the oldest trick in the book, when I hear that 'it is in the mail'. when I hear that, I know the business is not interested in a 'resolution'.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted]

Sent: Saturday, April **, 2014 [redacted]

To: Complaints

Subject: Re: Your complaint has been received

Complaint ID #[redacted] has been resolved. the business american express has post the credit to my account. although I wanted american express to take ownership and acknowledge that how they handled this was unacceptable, I will accept this resolution.

Review: I applied for American Express Platinum online and I was approved immediately. The day after I received the card on my California address I left on a business trip to Asia. While I was in Singapore, I received an email from one of the companies that I work for, stating that I needed ti call Amex financial review team. Traveling thru Asia, although it was difficult I contacted American Express and was told that my account was suspended until they can verify my income return from last year. They email me a form to fill up and fax back to them and they also mention that I had a time limit to do so, which it was before october ** or my card will be permanent cancel. Well, I faxed the requested form and told them that I was overseas on my other business and give them my contact number in Asia and also reconfirm my email so they can contact me if they need it further assistance. A couple of days went by and I received another email from my US company asking me to call again Amex. So I did and was told that I need it to resend the form since it was I little mistake on it, which I did the same day and I have proof of they receiving it.

To my surprise, I return to Singapore yesterday and went on line to pay for my charges and I see that my account was canceled. I called Amex financial review team and was told that the last form that I sent was not legible enough and that they tried to contact me and since they got no response back, they cancel my account. First of all, they new that I was overseas, second they had my email and contact number in Asia, but they only choose to contact my US number. When asked why, they said that they can not make overseas calls ( a card that charges $450 annual fee) and then I asked why didn't I get at least an email and I was told that they do not send emails. Since I considered that I was being mistreated, I asked to speak to a [redacted] and once again I was denied because they said that no [redacted] was available at the time (once again, a company that charges $450 just for been a member) had no [redacted] available. When I asked when can I call to speak to a [redacted], was told that they can not disclose [redacted]s schedule. Also, since my account is closed, I can not pay the bill online. Since I'm overseas till the end of the year, I'm risking now, since they did not give me a way to pay my bill, that my account goes to collections. I do have a perfect credit, which I do not want to have any dents on it.Desired Settlement: Since is not my fault and I did everything they had asked me in a timely manner, I will like to have my account reinstate immediately and if they do need me to send the required form again, I will happily do so. Also, I need to know how can I pay my bill from overseas.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

there is no way that it can be resolved, when I get 6 days to respond to the Revdex.com or my case will be closed but American Express response was, MESSAGE FROM BUSINESS:American Express mailed our response to the consumer today. Please allow 7-10 days for mailing time.How can I respond in time when American Express is taking 7 to 10 days to answer me ?Thanks in advance for your understanding, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer on November **, 2014. The consumer needs to allow 7 – 10 mailing days for mailing time. Unfortunately we are unable to send our correspondence by any other means. However, the consumer may contact customer service at ###-###-####. Customer Care Professionals are available 24 hours per day 7 days per week. Thank You

Review: American Express Priority Lounges charge you without actually telling you how much you will be charged. American Express Priority Pass was used at the airport lounge. Without telling me that I will be charged, and without even giving me an invoice they charged my Priority Pass Card. Later sending me a bill telling me I ma being charged hundreds of dollars for my visit. Generally when you go into an establishment you are given an invoice or an indication as to how much you would be charged for certain services. Not here, they send you a bill for any amount they please. When you complain as to the charges, they tell you to refer to their fine print in their contract that they sent you.Desired Settlement: American Express needs to refund any fees charged through Priority Pass.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have several accounts with Amex. Have never been late on any payments in over 4 years. Recently made a decent size purchase and my account was put on hold for financial review. Even after the payment was made timely the hold still remained for no apparent reason and remain to this day. Any attempt to get ahold of (Luis) manager that was assigned to me was unsuccessful.

I had several auto payments linked to this card. As a result of the hold my easy pass was taken away, gym membership terminated along with tons of embarasment.

At least 5 calls made to customer service and no one could help.

I am a victim by the American Express Card, without my notification they empty my account nothing money left for the holiday. Which the business has been luck of financial had been closed which is under a lots of problem I had left the business over 7 years, called notified AMEX that we are in problem here they put a judgment my name instead the business they took from the bank all the money collected by the families for my leaving.

Review: We ordered a bulgari watch from Ventee-Privee because they were branded and marketed with American Express Platinum Card Services. We received the watch and found it was not working and needed an overhaul (sat in warehouse a long time). When we took it for repair we found it had no warranty even though it was sold as new and Bulgari only sells with warranty through authorized dealers. We contacted VP and they acknowledged the error in their marketing practices.but would not pay for repair. They offered to take the watch back but we had already paid to have it sized, etc. The cost of repair was $450. We initiated a dispute through our Amex Card and VP lied to Amex several times saying we were refunded or that they offered to make it right and Amex closed the claim without contacting us. We never would have purchased a $2100 watch through the web if it wasn't branded with Amex that we trusted. We are shocked that they partnered with a company that lowers themselves to these practices. As 20 year Platinum Card customers, we believe Amex should make right or make their partner make right. They are trading on your brand!Desired Settlement: We want to be refunded at a minimum for the cost of repair which is more than fair because we should have a warranty to fix anything that comes up.

Business

Response:

American Express mailed our response to the consumer today.

Review: My company is relocating me to another state and wanted me to put the moving charges from the moving company on my American Express so that I could receive the points. I then contacted AE and ask about this process and the lady indicated I have about a $6000 amount to charge however if I make the payment and call back to see what can be done...However [redacted] know on the telephone call on August ** that the amount would stay the same.. They are stating that I have not charged 10,000 on the card so they cannot see the spending pattern. But keep in mind that American Express wont see the spending pattern because every time I charge on the stupid card close to 5,000.. they flag it and see this crazy email ...I am in the process of moving and American Express has not agreed to allow this one time charge of 10,000 on my card so that my company can move me. This is very frustrating to have a so called card with no spending limit but has a spending limit. I am a unsatisfied customer with American Express and I am going to tell every one I know not to get this card.... I have contacted Discover and Citi and they have allowed me to your card in which I have zero interest rate and said that my points would even double. Its amazing how the card I would like to use it making my relocated a nightmare....All I would like to do was use my American Express for a one time charge thru [redacted] in the amount of no more than 10,000.00 in which will be paid off within the week as soon as I receive the reimbursement for my job. The thing about it is that a charge in that amount would be flagged anyway that they could see who the charge came from...Desired Settlement: I would like for America Express to allow this one time charge for my move to be processed

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received a written response dated [redacted] from American Express; therefore my complaint has not been resolve.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence September *, 2013. The consumer needs to allow 7 – 10 days for mailing time.

Review: Purchased American Express Blue Bird card from Wal-Mart on * Aug 2013, Friday. I contacted my creditor to pay off a debt only to learn that this company doesn't except American Express. Call Charter Communication, [redacted], and [redacted] all stated the exact same thing, do not except American Express. Wal-Mart would not take the card back and refund my $500 that was deposit on the card in addition to the $5 fee for purchasing the card. Contact American Express Blue Bird and was told to go ahead and register the temporary card and I should be receiving a permanent card were I will be able to go to an ATM and withdraw my funds at no additional fee.** August 2013, Saturday, Card was registered online.** August 2013, Tuesday, Opened my e-mail sent by American Express Blue Bird, only to learn that my registration was pending and was requested to fax, scan or mail a copy of my State issue identification card and a copy of my social security card. ** August 2013, Called, canceled card and requested a refund.** August 2013, I was told that my refund was processed at 2:34 a.m. and I will have to wait 7-10 business days before my refund arrive.** August 2013, Monday, I received an e-mail stating the following, "Hello [redacted], Thank you for signing up for Bluebird! Sorry but upon further review of your request, we are unable to verify your information. If you feel that this was caused in error, please contact us by calling Customer Service at ###-###-####. Thanks, Bluebird Immediately, I called the number that was provided to me and it was true. The representative also stated my refund was still being processed. I am so disgusted with this entire situation, I just want my money back and have the card canceled.

Product_Or_Service: American Express Blue Bird Card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my $500 back and Cancel the American Express Blue Bird Card.

Business

Response:

We responded to the customer via written correspondence today.

Review: American Express continually sends me pre screened credit offers. I have sent back the form each time and each time they deny my application. How can I be pre screened and yet get denied every time?Desired Settlement: Either approve the application of quit sending my offers.

Business

Response:

American Express mailed our response to the consumer today.

Review: [redacted] July *, 2013 Dear American Express, I’m writing to re-open the inquiry I opened on 05/**/2013 disputing the service rendered by Barrington Motors on 04/**/2013 and to express my complete dissatisfaction with Barrington Motors and the resolution of my initial inquiry by American Express. I brought my car into Barrington Motors on 04/**/2013 when my car experienced problems shifting gears and sputtering while driving. Barrington Motors had my car for 3 days and informed me that they would call to follow-up with me concerning the issue with my car. I waited to hear from Barrington Motors and when I didn’t receive a call from them, I had to follow-up to get the status of my car each time, multiple times. Upon receiving my car back, I was charged $791.54 by Barrington Motors for the repair. Barrington Motors did not quote me $791.54 over the phone when I spoke with them initially and authorized the repair. Barrington Motors only quoted me $387.65 to which I authorized service to fix the trouble with the gear shifting and sputtering while driving. Barrington Motors did not disclose the full amount to include labor, already improper business practices right there and grounds to repeal the service on its own. Since I trusted that my car had been fixed adequately by Barrington Motors, I went ahead and paid the $791.54. Unfortunately, upon driving my vehicle home and over the weekend, the problem I brought my car in for still existed. I called Barrington Motors the following Monday 04/**/2013 and brought my car in a second time on 04/**/2013. Barrington Motors worked with my car for an additional 3 days to repair the initial problem I brought my car in for. After receiving my car the second time, I was not charged any additional fees, as would be expected since Barrington Motors did not fix my car correctly during the first repair that cost me $791.54. After driving my car an additional few days to include the weekend, the problem was still recurring. I called Barrington Motors the following Monday 04/**/2013 and brought my car in the next Tuesday, 04/**/2013. After another couple days with my car, when I called Barrington Motors to check on the status, the mechanic said that now there was actually a different problem wrong with my car and that the repair would cost an additional $1100. I asked if the previous $791.54 that I paid for my car could be applied to this new $1100 amount, since Barrington Motors had yet to fix the problem I brought my car in for correctly the previous two times. Barrington Motors said they would not do that due to the work and labor they had already done on my car. The work and labor they did on my car was not the correct work for the problem I brought my car in for. The check engine light the mechanic is mentioning in his response letter is not the reason I brought my car in to Barrington Motors and did not come on until the morning I brought my car in. The valve the mechanic replaced to fix the problem as he said it would, did not fix the problem I brought my car in for. Additionally, the mechanic failed to mention in his letter that I provided him with 3 attempts to repair my car correctly and he was not able to do so. After my experience with him the first two tries and his supposed diagnosis the third time, I no longer trusted his diagnosis nor was willing to pay Barrington Motors an additional $1100.00 or any additional monies to more than likely fail to fix my car yet again. The problem Barrington Motors diagnosed my car with on the third attempt and said would cost $1100 was not the problem that the Volkswagen Dealer and FixCarNow Repair Shop diagnosed my car with. Considering Barrington Motors had three attempts to repair my car and did not do so in good faith is completely unacceptable and poor business practices. In their letter, Barrington Motors alluded to their 20 year reputation and honest approach, however in my particular instance I was misquoted on the initial cost of repair with Barrington Motors withholding the cost of labor that I’d also be charged for when quoting me over the phone. Barrington Motors also did not disclose in full honesty that I had provided them with 3 attempts to repair my car and they were unable to do so and they also failed to disclose that when they gave me my car back on the second attempt that the words out of the mechanic’s mouth were “Your car is a little bit better.” I did not pay $791.54 for my car to be a little bit better. I paid in good faith for my car to be fixed completely and Barrington Motors failed to do so. I would also like to address the fact that Barrington Motors has cost me great hardship as a result of their inability to repair my car adequately over the month of April 2013. I ended up having to rent two cars in the month of May and June and rely on other people for rides in the interim of my car continuing to give me trouble after my experience with Barrington Motors. In total, I incurred an additional $523.25 worth of rental car and mechanic fees since I was required to take my car elsewhere for adequate service. I took my car to the Volkswagen Dealer for a second diagnostic from the mechanic on 05/**/2013, which cost me $125.00, rented a vehicle on 05/**/2013 from National Car Rental, which cost me $197.88, and rented a car from Enterprise-Rent-A-Car on 06/**/2013, which cost me $50.37. While my car was being properly repaired at FixCarNow, I was able to use a loaner car for one week, but was still required to replace the gas used. In total, for the second diagnostic from Volkswagen, the car rentals, and the gas charges incurred from the rental and loaner cars, I paid $523.25 out of pocket that never should have happened if Barrington Motors had fixed my car adequately on April **, 2013. I finally took my car to FixCarNow, where my car was properly diagnosed the first time and matched the same diagnosis Volkswagen had given me, and was properly repaired the first time. I incurred the cost of $1,797.00 as a result of this most recent repair, which you will find reflected on my American Express transaction history on 06/**/2013. If I am made to pay the initial $791.54 from Barrington Motors for an inadequate repair, the added costs of renting a car and getting additional diagnostics, and the proper repair cost from FixCarNow, then I would have paid a grand total of $3,111.79 for car repairs thanks to Barrington Motors not properly fixing my car the first time. This is completely unacceptable, inexcusable and poor customer service on behalf of American Express. The incredible costs, stress, and burden Barrington Motors has caused me is intolerable and I adamantly feel that the cost of $791.54 should be removed from my American Express card immediately. I am highly dissatisfied with Barrington Motors service and the mechanic as well as American Express for the handling of this matter. In seeing my full account of the issues I’ve had to face on behalf of Barrington Motors, I expect American Express to resolve this issue in my favor. If this issue is not resolved adequately, I will contact the American Express supervisor as well as the Revdex.com on behalf of Barrington Motors. Thank you kindly in advance for your attention in this matter. Sincerely, [redacted]Desired Settlement: Refund-Credit Card Credit and American Express not siding with Barrington Motors who exhibited inferior car repair for supposedly turning off my check engine light that I didn't bring my car in for and failing to fix the actual problem I brought my car in for. Barrington Motors caused me additional financial strain, stress and burden as a result of their inferior performance and I expect my issue to be resolved by American Expree with a refund credit card credit because of their inferior repair service and poor customer service. This will be my 3rd dispute attempt with American Express on this issue and I expect this issue to be resolved in my favor this 3rd time around. I am highly disappointed that American Express has continued to side with Barrington Motors who is being untruthful about the nature of their service. I DID NOT bring my car in for the check engine light. I brought my car in for a completely different issue that Barrington Motors failed to fix but charged me for - Air Valve Repair. I absolutely should not be responsible for the $791.54 charge that Barrington Motors is claiming was for a fix engine light. Turning off a fix engine light is not nearly $800. Thank you kindly in advance for your consideration.

Business

Response:

We responded to the consumer via written correspondence today

Review: I purchased a temporary [redacted] repaid Redcard issued by American Express [redacted] and registered an account online in December 2014. I was supposed to receive a permanent card within 10 days but never got the card. I found that there's a minor error of my registered card address in the online system, but was unable to change that by myself because I didn't receive nor activate my permanent card.

In order to update my address and get the permanent card resent, I called the customer service FIVE TIMES. Never did the customer service solve my problem. I was repeatedly asked to send my photo ID to different fax numbers by different customer service representatives but never get my address updated. In the last phone call, the representative promised to ask his supervisor to call me back, but I never get the call. I feel the customer service simply does not pay enough attention to my issue and does not provide me with basic services.Desired Settlement: I hope someone who really have the ability to edit my information in the system (instead of regular customer service representatives who have very limited permissions) can contact me and update my billing address. Then I want my card to be resent by trackable express mail.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted], The solution I got from the letter is the same as the one I got over the phone customer service, which cannot get me out from the trouble. I didn't receive my prepaid card because there's a mistake in my registered address, AND I can't update my address by myself because I don't have the card to activate every function in the online system. My request is to get someone manually update my address and get my card resent. My major complaint is that the customer service never gave me an effective solution. Every time I called American Express, I was asked to fax a proof of my residential address (such as driver's license) to them and then call them. I faxed the document FOUR times and tried to call them, but either was I told that they did not received the fax, or more frequently, I cannot get a representative talking with me after more than 20 minutes waiting online. In the response letter I received, they provided me the same solution: fax my driver's license and call the customer service. I did exactly what I should do but again I cannot get my problem solved for the same reason. I feel the customer service is very unprofessional and does not pay enough attention to my case. I wrote comments in the cover page of my fax every time and mentioned my problem, request, and contact information in the page, but never did I even get a confirmation of receipt. I hope someone in their prepaid resolution team can directly contact me by phone or email (but not plain mail) and follow up with my case. Otherwise, I don't see any possibility that my problem will get resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Review: I contacted customer service through online chat service as listed in AMEX website. I inquired about the potential of SPG Gold membership, and was told to contact another customer service by phone. If there is any difference in the ability of customer services via different outlets, why not posting those restraints on the website? I wasted 20 minutes for nothing. And my issue is still unresolved. This poor customer service is telling me to cancel my membership. As long time customer, this is not acceptable.Desired Settlement: Carefully consider my written request of granting me SPG Gold membership. It's a request, don't send me on a wild goose chase!

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe American Express values its customer and does not carefully review customer's request despite numerous requests.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. Thank You

Review: I bought an American Express Bluebird card at Walmart and paid $5 plus made a deposit of $1. When I went online to register it at Bluebird.com, it was declined. The card number isDesired Settlement: American Express Bluebird to register and activate the card.

Business

Response:

We responded to the consumer via written correspondence today

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received no response today, 2/2[redacted]7/14. It is requested that the response be provided directly to the Revdex.com. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received no response today, 2/2[redacted]7/14. It is requested that the response be provided directly to the Revdex.com. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on Feb **, 2014. The consumer needs to allow 7 – 10 days for mailing time.

Business

Response:

We responded to the consumer via written correspondence on Feb **, 2014. The consumer needs to allow 7 – 10 days for mailing time.

Consumer

Response:

tter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A response is requested to be made directly to the Revdex.com and not in the mail to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

tter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A response is requested to be made directly to the Revdex.com and not in the mail to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I used the American Express Serve Prepaid card to pay $76 at a self-assistance machine in a Verizon Wireless store. The transaction was completed successfully. However, later I was notified by Verizon that this transaction was reversed and it was printed on my latest phone bill that on

Jan **Payment received of -$76

Jan **Payment reversed of +$76

I called customer service number of Serve on the back of my prepaid card in late Jan and early Feb. One customer service told me they never receive the refund or the money back from Verizon and the other customer service told me it took 5-7 business days to receive the refund. I waited about a month now but my Serve prepaid card account still have NOT received the $76 from Verizon.Desired Settlement: I want a $76 refunded to me VIA CHECK, not on their prepaid card because I no longer have confidence on money on their card.... Also, I want a $100 compensation for the inconvenience incurred for the more-than-a-month waiting time to simply get back the $76 dollar.

Business

Response:

We responded directly to the consumer today.

Review: My application was started online using a link that will reward me with 50,000 when I meet the minimum spending limit. Well, I needed to head out in the process of submitting my application so I decided to just do it on my phone! Apparently you get different promotions with different links, Once I received my card and met the spending limits they only provided me with half the points. After waiting for an investigation that took 2 months to close and me having to call in they said they can not honor the promotions because I used my phone not laptop. The supervisor was extremely rude and seemed to be saying the same things over and over. I am closing my account due to poor and misleading advertising and bad customer service from high management.Desired Settlement: I would like that it be taken in consideration that the promotions I thought I was applying for was running the same time as the one I actually applied for. Also, I would like an apology or a reward for the customer service experience I had.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I've been with American Express since about 1993. My Blue platinum card I've had for at least 10 years or more. It's also had the same credit limit for most of that period. I recently paid that amount off with the exception of maybe $1000 dollars, but doing that freed up a substantial amount of credit. Not even a month after this was done, my account limit was cut to less than a third of what it was. I was told this was based on a periodic review which came mysteriously close to this large payment I made. I have seen my credit report in the last 3-6 months. My FICO score actually went up some, probably based on some paid of amounts, but any, and I mean any periodic review that was conducted 6 months, a year even more, when my limit was at it's max would have given greater cause to perform a credit line cut. One I would have completely understood. But I KNOW one just done shouldn't and couldn't have been worse, or only now given just cause for them to do what they did. And keep saying it was just a coincidence that it was cut only weeks after I practically paid off the balance. I was also not informed of their "action" until I called because of a decline on my card, which I'd used problem free only the week before. Which I've never gotten any cause for them to reduce or even cancel over the years of carrying a very high balance. I'm also told the decision CAN'T and WON'T be reversed without basically providing them financial information that is almost in equivalence to refinancing my home. Very upset and not only the action they've taken, but the lack of information provided in them doing it. An email telling me about the slashed credit was only sent to me AFTER I was on the phone with a second representative.Desired Settlement: I'd like to have my full credit limit reinstated with a possible lower interest rate. And if they can contact me through an automated system with in minutes to question a charge, they should certainly be able to contact me more promptly about any important changes to my account. The company has had NO problem keeping my credit limit high while it was at the max, but drastically cuts it once they have been sent a VERY substantial payment.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,