American Express Company

Review: October**, 2014 I loaded my card with $200.00, all but $30.00 was to be spent during my weekend visit with my son, in the last weekend of October. When attempting to pay for the hotel room my card was declined. I contacted customer service and explained that I am stranded with my son and wife and there was no money on my card. I was informed that I would have to dispute the charges, the customer service guy apologized and insured me I would have to wait at the latest 10 business days for the credit to show on my account. There was nothing that could be done and he was sorry however, this is all they could do. I was assured that I would have to wait no longer than 45 days for a result. I contacted them regularly as I had to borrow money and sleep in the car, which did not sit well with the State of [redacted] and I lost all of my visitation except for one weekend per month. 10 days passed, I contacted customer service as there was not any update on my dispute. In December 2014, I was able to speak to someone who could give me more information. Initially I was informed that the case had been closed, I felt that there was nothing I could do, I filed a complaint with the Revdex.com and two days later I spoke with customer service again. I was asked to give them the opportunity to look further into the dispute. I agreed. In January 2015, I contacted them again. Customer service and managers ask if I sent in the complaint and I said I sent the form in months ago and was told there was no record of anything being done about this dispute and that he would put a form through, credit my account (this time within 3 days)([redacted] was the supervisor, no one would give me any other information)He said he would email me a form that I had to fax back and it was in his hands and his dispute. He stated that I would not have to worry because they would take care of this issue. However, it is almost February, I borrowed money that has a huge interest rate and now I still have not gotten my dispute anywhere. It was initially only to be 45 days and I have been way beyond patient. Not only was I mislead, I have lost time with my child due to errors and misuse and no one has done anything. I have suffered greatly due to borrowing money and now I owe people and their statement of 45 days means nothing to a company that has loaned you money. I borrowed just enough so that when I did receive my money from my card it would be sufficient and now it has tripled in amount due.Desired Settlement: I would like my $180.18, I would like $586.00 the fees incurred for American Express not responding within the 45 day dispute window. It is costing me weekly for something that should have been completed. I refuse to wait another 90 days for a response.

Business

Response:

American Express mailed our response to the consumer today.

Review: I have been a customer of American Express Serve for a little over a year and so far have had no complaints until three weeks ago when my card was lost. My card was previously stolen, and the customer service was remarkable. The funds were replaced and a replacement card was sent to me via a private courier within 48 hours of the initial complaint.

In this incidence, the card was lost and I called on 1/**to request a replacement card. I was initially told it would be delivered via [redacted] within 5 business days. Okay. fine. At the end of the fourth business day, I began to get antsy about access to my funds, and called to find out when the card would be delivered to me. I was assured I would be receiving the card the following day (one calendar week from the initial request,[redacted] 2/*). By [redacted] (2/**) the card had still not arrived, so I called once more. It was then I was told that the initial promise of 5 business days was in fact, incorrect, and that I would be receiving the card within 7-10 business days of the initial request. I was upset that I was being told two different things, so I asked to be transferred to a supervisor. I was placed on a long hold, and eventually the call was disconnected.

On the 10th business day from my initial request, 2/** having still NOT received a replacement card, I began to become very angry. I contacted customer service - yet again - and was - yet again - given the run around for more than an hour. I spoke with multiple different individuals who each told me different things. There is absolutely no transparency or communication between the representatives with this company. The conversation ended with my being assured by a representative that my old card - the card that was initially thought to be lost - would be temporarily reinstated until I received my replacement card in the mail since I had since recovered the lost card. Great.

Except for when I went to use the card today (2/**), and it was not activated. When I called in for what feels like the hundredth time today, it was confirmed to me by the representative that I spoke with that I was in fact, directly lied to, and my old card had not been activated. When I asked them point blank if the other representative had outright lied to me, stated that yes, that seemed to be the case. It was only at this point that I was told that there was an option to wire the the funds via an emergency request from [redacted]. I had been on the phone for 30 minutes at this point, so I asked for his callback number since I was at work and had to go into a meeting. He told me that he was unable to give me this information but he would call me back. He did not.

So once again, I find myself calling in and explaining this ever worsening situation to yet another "customer service" rep. At this point, I would like to note that I am using the term "customer service" very liberally here, since "customer disservice" seems like a more accurate term for my experiences. He told me that a card number that I had never heard of had been activated for me when I called in on[redacted]. When I informed him that a card in that number has never been in my possession, it almost seemed as though he was insinuating that I was the one who was lying! At this point, I brought up the [redacted] situation that was described to me by the previous rep I spoke to that day, and he told me that there was no record of that prior conversation. Since the reps are allegedly "not allowed to" give out their full names or their employee numbers, I found myself in no position to argue him. He also told me that they had "met their limit" with [redacted] requests for the day. When I pressed further about this very unclear statement, he just kept repeating it in a rude and condescending tone. I asked to speak to a supervisor. After a hold of some time, I was transferred to a nameless woman who collected some basic information and put me on hold. The call eventually was disconnected at the 38 minute point. It was then that I decided to file this report with the Revdex.com.

As you might imagine, I am very frustrated. I decided to call the main AMEX line, and the polite and sympathetic lady who answered sent me back to the AMEX Serve line. At this point, I spoke with a woman named **, who at this point seems to be the most competent individual who I have dealt with thus far. She listened to my story, and I apologized for coming off brash but at the same time, I was beyond frustrated with terrible way I have been treated so far. She could not give me any more identifying information other than her first name, but she assured me that he was processing an emergency request to [redacted] to wire my funds to me within 24-48 hours. There was no mentions of the alleged limit mentioned by the previous rep. She told me to call back tomorrow late afternoon for my tracking information, or that she would be contacting me if it arrives sooner. It is [redacted], so the mail isn't running today. I will also check to see if the card is delivered tomorrow, which would be 11 business days (not counting [redacted]) from the initial request.Desired Settlement: I would like for the company to have more transparency between the customers and the customer service reps. Give full names and reference numbers. Make it so customer service reps aren't able to say whatever sounds good without accountability, as was clearly the case with me numerous times.

Also tighten the time in which replacement cards are sent. When my card was stolen, the customer service team I dealt with was on top of it. Why is it a different case with replacements for lost cards? Also how is 10 business days an acceptable time frame for a person to be separated from their funds? It isn't.

I also incurred two $34 charges from my other bank because I was overdrawn to pay two bills since I was without access to my funds in this account. Because of the terrible treatment I have received, I am most likely closing this account regardless -- but if they would be willing to credit my account the $68 I lost as a result of their negligence I would reconsider.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My business name was used in different address. I am very concern how they collect the information and misuse these to their sales which recruiting new members.Desired Settlement: I would like the company to erase my business name on their mailing address and apology letter.

Business

Response:

American Express mailed our response to the consumer today.

Review: My American Express Serve card, (Noted on their website is handled out of the American Express Travel Related Service Company Inc.), was cancelled the last week in March. I did not dispute them on it. When the card was cancelled, there was $217.85 left on it. I was told the money would be returned to its original funding source, ([redacted] checking account belonging to my husband and I), within 3-5 business days. 3 weeks pass, and I call them again to figure out why the money isn't in our account. That's when I was told an attempt to send the money back to [redacted] was made, but Key declined the transfer. So I called [redacted] and they had no record of any attempt ever being made; they would've had to document a denial. So I called American Express back and this time I was told that I needed to call [redacted] and dispute the original transfer of funds from my checking account to my Serve card. A transfer we both knew I made, in order to get my money back immediately. This to me was fraud, and when I called Key and explained what American Express wanted me to do, they agreed that it was. So I called back again and was told that now a committee was reviewing my account to decide on if the money would be sent back, which if they had already attempted to send it back, makes no sense. That's when I was told I'd get a call back from a manager in 24-48 hours. That was 4/**/16. I called back today and told that the money would be in my account, now in 7-10 business days. I don't believe it is actually going to happen since we've done this part of the cycle already. They've done nothing to return my money to me and I am tired of being lied to and asked to break the law. I was told at the start of each call that my call was being recorded. So they have proof that all of these conversations happened.Desired Settlement: I want my money to be returned to me immediately. To be frank, I do not think I should have to wait an additional 2 weeks to see if they actually do it this time; it's been a month already.

Business

Response:

American Express mailed our response to the consumer today

Review: my American express SERVE account ending in [redacted] was locked starting from December [redacted] 2013 for what amex described as security concerns. I called the amex serve accounts protection department and they required me to send in identification and copy of my credit card. After doing so, I was told by amex my account will be unlocked immediately.

Sadly my account was still locked, so I started calling their accounts protection department almost every other day seeking an update on the issue, they repeatedly told me the issue was send over to their technical department, and that I will receive a phone call within 48 to 72 hours. I never got any calls and my account is still locked. after at least 20 calls I still get the same answer,"amex is still working on it, someone will call you in 48-72 hours". now 45 days later, the issue is still not resolved. For a company who prides itself on great customer service, I find this totally unacceptable. their customer service agents keeps giving excuses and doesn't seem to want to help the customer resolve their issues at all.

actually my account was unlock for 1 day and 1 day only (1/*/2014) then it was locked again. This tells me that the issue can be resolved, but the customer service people just doesn't seem to care.Desired Settlement: I have sent in all the required documents to the amex serve account protections department. I would like to have my account issue resolved asap.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had a dispute with [redacted] Vacation club over a$199.00 charge to our AMEX account. We filed a complaint with the Revdex.com related to the [redacted] Charge (Revdex.com Complaint No. [redacted]) and [redacted] agreed to a refund. However, now Amex refuses to grant a refund. I called them and gave them the information of the contact person at [redacted] as well as the e-mail agreeing to refund the charge, but I keep getting the exact same for letter about the charge (most recently on 10/**/14). Even though I have been a cardmemeber for over 25 years I get an operator who tells me to fax the information to some number, no manager, no name and number of an actual person to speak to. This should be a simple and quick matter to resolve, but I have been going in cirlces for at least 6 months.Desired Settlement: I would just like AMEX to issue the $199 refund that [redacted] has now agreed to not contest and to issue.

Business

Response:

American Express mailed our response to the consumer today

Review: I reserved a hotel stay using my Delta SkyMiles credit card I used a link on the credit card site online partner of Am Express - TRAVRES DELTA . The stay was purchased IN ADVANCE on 06/**/13 for 400.80. I did not stay the last night of the scheduled stay in August,2013, and contacted Am Express. They proceeded to tell me to wait until the billing cycle was complete which was another 2 weeks. No credit was issued, so I filed a dispute. They did not intervene with this third party , who refused to credit this amount.. stating I did not contact [redacted]??. I had nothing to state I should contact anyone other than the credit card I used to purchase! The Am Express representative agreed and pursued the dispute.. a second time. Here it is 10/**/13, and they did not issue a refund, interact on behalf, or it appears.. even try. They just responded with the third party statement/ who refused.Desired Settlement: I did not stay for three nights in August 2013 for which I paid in advance. I want the one night stay refunded as it should be. I have shared this information with my business associates and we are waiting to see resolve. If not, [redacted] offers better protection and will be utilized in the future.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I've been a customer of American Express for a while. I have one of their credit cards. Long ago when I entered into financial hardship I had to close the account. This followed the need to create a agreement and plan with American Express. So far so good, American Express helped out and no complaints. However, My situation got worst. I had to make an adjustment to change my due date to the last month of everyday and till today American Express has failed to do that.

This put me in a bad situation as I simply do not have the funds to pay on the due date. So I have been paying 2 to 3 days late. I didn't pay late because I wanted too, I paid late because they tied my hands and left me with no other option to resolve this situation. If I don't have the money I'm not going to pay until I do.

This in return caused them to cancel there agreement because of payment default. Well of course. How in the world am I suppose to pay if I cannot pay on the due date? That's the whole idea behind trying to get the date changed to begin with. I wouldn't be doing this for my own health. I'm doing this because I'm trying to make arrangements and show that I am an honest person and have every intentions in the world to continue making payments even though I'm having financial hardship. But American Express doesn't care.

Just last month I was told by American Express that I did not have to pay for Septembers dues. I repeated myself over and over on the phone with the rep because I didn't believe what I was hearing. But he confirmed it time and again over and over and over saying I don't owe anything for September.

Thinking everything is settled and I have an agreement with American Express I didn't submit a payment. Today I get hammered with phone calls. I hang up and they call right back. Over and over and freaking over again. I shut my phone off. But that didn't matter because as soon as I turned back on their they were. I couldn't use my phone because it was taken over by their collections agency.

So I call them and pay the late and past due payment. The calls continue. I tell them I paid and will pay the rest on the due date of this month. I'm told that the calls would continue and there would be a negative impact on my record because of this. And was told to make the rest of the payment that legally I'm not required to pay till my due date this month. Under pressure I made the agreement to pay on the [redacted].

I was told a late payment was sent to the credit bureau. Showing I was 30 days late... This is complete bt because I was just a week late. I didn't deserve this. If they said I didn't have to pay well then I didn't have pay these were the words of American Express told to me in the beginning of last month by a rep in their company.

Now if they are a company that likes to lie to their customers. I'll make sure to go public with this and make this really uncomfortable for everyone involved. I am not the person to mess with because I will escalate this to highest degree of the law and make sure that I will legally with my lawyers make this public so everyone of their customers knows about their dirty tactics.

This is my last attempt at reaching a settlement with American Express through the Revdex.com.Desired Settlement: First, I'd like the 30 days late removed from my credit. This is an unfair practice they used on me and I'd like for them to apologize own up to there mistakes and not hit my credit for it.

Second, Since they made a promise to give me one month where I'm not required to pay I want them to refund the payment I made for October. This payment was made in fear of them ruining my life.

Third, I'd like them to reinstate my original agreement I had with them.

Forth, I'd like them to change the due date to the end of every month. I have the funds at the end of every month meaning they won't receive a late payment if only they change the damn due date. I know they can do it. They are just playing hard ball. They can go on the computer and change a due date.

If this agreement can be reached I will with draw my complaints and continue paying as I have been for so many years. I just want things back to normal is all I ask for. Dealing with them they didn't care. So I'm making this Revdex.com compliant as my last resort option to show them I'm serious about making my payment if only they can help me out. I'm looking forward to reaching an agreement.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I made a request to reallocate a credit line I had from one card to another and was told that this wouldn't be a problem and now it was denied. I have been an American Express card holder for almost 10 years and have a very good payment history with them. I contacted customer service to do this credit line reallocation and they said they have never seen it be a problem ever before. It then went to "pending" and I was told to call back today. I was on the phone with American Express for over an hour being passed from Department to Department and no one could help me at all. The most explanation that I got is that my "American Express Risk Score" was too high, despite me having a FICO Score that Amex told me is in the "Good" range. During this whole process of being transferred around I was disconnected 2 time and am just frustrated that this can't be resolved. I'm not asking for more credit, I'm simply asking for the credit that I already have to be reallocated from one card to another. EVERY other credit card that I have will do this simply through Customer Service and doesn't have to transfer me around to different departments or even make a "credit decision" about this as they're not giving additional credit, just reallocating which card has the credit they've already decided I can have.Desired Settlement: I would like this reallocation of credit done between my two cards.

Business

Response:

American Express mailed our response to the consumer today.

Review: When I signed up for the AmEx Premier Rewords Credit card, the ads said it was both first year free ($175 after that annually) AND 25,000 bonus points if you spend $2,000 on the card in the first 3 months. Within the first 2 months, I spent $3,000+ and when I called to inquire about when the points would post, I was told (several times, by various reps) that the offer was for only for the first year free. One rep I spoke with said she was looking at the web site and viewed the same offer that I applied for. I called again and said I had a screen shot of the application which states the same thing, and they continue to say the offer was only for the first year free. After a little investigation online, I view sever posts where people were stating the same thing that is happening to me, and they had to call and spend months trying to get everything resolved.Desired Settlement: I want them to honor the offer that they placed online which I applied for.

Business

Response:

We responded to the consumer via written correspondence today.

I've been a business Customer for last 5 years and things were good before market crashed last month. Looks like someone start panicking, freeze my account several times (without warning), after regular working hours, my employees couldn't fuel vehicles and keep calling me at midnight!!!

I've made my payments on time always, customer service has no clue about previous conversations, nobody tracks comments, etc.

They not doing business in good faith, seemed like someone try real hard to hurt my business. Such reputable company (as I thought) shouldn't depend on customer service representatives to make snap financial decisions about businesses they have no knowledge about. To freeze account without warning??? Not once or twice but several times, Why??? Very contradictory reasons from customer service reps.

Disappointed that American Express became such unreliable partner, but can't let anyone to hurt my business.

Good luck Amex.

Review: I have been a cardmember of American Express since 1982. It has only been in the past year that I have been experiencing problems, because suddenly, the amount I have been required to pay each month has escalated into as much as about $5000. I somehow always manage to pay my bill. I simply asked to have one charge on this month's bill (for our two dog's veterinary visit $913.37) to be changed to "pay-over-time", because they have my total minimum payment as $1951.49. I don't know how any middle-class family can afford to pay the minimums that I have been somehow managing to pay this past year. The man I was transferred to was very rude, as if I had committed some big crime and I was now being punished. I have NEVER experienced such poor customer service as I have this year from American Express.Desired Settlement: I simply would like this one charge to be changed to a "Pay-over-time".

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After being a loyal customer for over 32 years, I think I deserve better treatment than this. They obviously have NOT looked into the full history of my account with them, only the past year (when we were trying to help out my son, a decorated Marine veteran who was experiencing some difficulty). They are going totally by the book without thoroughly investigating the problem, or looking into my good history with them. They give me NO credit for all the years before. And, they also do not seem to find any problem with their customer service. Regarding that, I was OBVIOUSLY speaking to people from India or some other similar country. The second man I spoke to, as I have stated previously, scolded me as if I had did something terribly wrong. AND.. I am not one who usually complains to anyone or any business regarding any matter. For me to report this to the Revdex.com, it had to be beyond "the usual". As soon as I can do it, I am going to pay off the total of my American Express card, and I will then cut it up. And, as a recently retired teacher with hundreds of connections, I will advise anyone else I know NOT to get this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This just proves that it doesn't matter how long you have been a good member of American Express, they still have not bothered to look into my excellent history as a cardmember for over 32 years. I think their customer service is terrible and as I said before, I will NOT recommend anyone I know to get this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have $1216.29 dollars in cash rewards that I've been told will apply to the following month. This never happens.

The cash reward program is a dollar for dollar reward program. I have been tossed around the phone room promised to be credited every month. I had a [redacted] bank manager talk to them. They promised her this would be resolved by now. Personnel refers me to the incompetent phone room. They owe me $1,216.29. One manager sppogized and said he'd credit me $50. I need the whole amount I am promised in my contract.Desired Settlement: Credit dollar for dollar the $1216.29 to my card and the $50 the manager promised for all this time it's taking me to get my own money

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have to wait to see their response. I haven't received their letter yet

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

American Express isn't honoring its own program. They Amit to owing me the bonus money of $1216+, but keep referring me to customer service which never credits my bill or sends me the cash. This dishonesty and deception needs to be made public. I sent Revdex.com the letter they had sent me I hope you can help or at least expose this inconsiderate game

Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: American Express increased the APR on my American Express Blue credit card from 14% to $27.25% without my knowledge and claims it was due to a late payment.

In November 2013 my AMEX statement had $146 minimum due by the [redacted] of the month. I had made a payment of $40 on 11/* plus an additional merchant credit on 11/** of $24 and another merchant credit on 11/** of $92 for a total of $156 paid by 11/**. Essentially, I was late on my payment by 3 days.

AMEX claims that with this late payment, an automated email and paper mail was sent to me informing me my APR was increased to 27.25% because of the late payment. I never received this notice and when I asked AMEX to send me a copy of the letter they said they could not because it is too far in the past.

Since November 2013 I have been charged $1,286 in finance fees since the increase of my APR to 27.25%.

I've requested a credit in the amount of $600 (approx half of the finance fees since the APR adjustment) however AMEX was only willing to credit $150. That leaves $450 of disputed finance fees that AMEX is unwilling to credit back to me. This is bad business since there is no record that the adjustment was made to my APR nor is this even a fair business practice to automatically double a customer's APR because a payment was received 3 days late.Desired Settlement: A credit to my account that makes up difference of my previous APR rate (approx 14%) and the increased APR rate 27.25%. The amount of credit would equal approx $600 total.

Business

Response:

American Express mailed our response to the consumer today

Review: Hello

I had an American Express Serve card some months ago, but called and cancelled it. It seemed fine for a while, but then I got an email about an American Express Serve statement. I called them and they said they had some duplicate record, but they were going to close all accounts. Again, it was fine for a while, but I got another statement email. I called again and they told me it was cancelled. I even got an email confirmation that all accounts were closed. But then this morning, I got yet another email saying that I have a statement. I don't want them to get in trouble or anything, but I'm tired of calling. I want all accounts closed for good this time.Desired Settlement: To close all accounts as I've already asked them to 3 times now.

Business

Response:

We responded to the consumer via written correspondence today.

Review: American Express refused to provide documentation of a specific charge.

I have an American Express [redacted] Skymiles Platinum credit card with an annual fee of $150.00 due each February. When I received my statement this February for 2015 my fee was charged as $195.00. I called American Express customer service and spoke with [redacted] and inquired about the change. She said that the fee had increased to $195.00. I asked why I had not been notified and would she email a copy to me since they had verified that it was my account prior to my question. She of course, had to speak with her supervisor and came back to the phone to say that I had been sent a letter a year ago. I stated that I had not received this and asked for a copy. Once again, she had to speak with a supervisor who told her then me that I could not have a copy, email or any documentation regarding the increase. So they basically said that I had no right to verify increased charges to my account. I explained that they send me everything else from advertisements to letters trying to get me to buy more services and products and that I certainly SHOULD be able to get a copy of a letter explaining these increased charges. However this is obviously not the case. It would appear that they have the opinion that they can charge me whatever they want without a shred of proof. In my opinion, this is horrible customer service and close to the edge of criminal.Desired Settlement: I would like them to provide proper documentation by providing me with a copy of this letter that they claim to have mailed 1 year ago in February of 2014. It is my belief that they never sent a letter at all.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have received nothing from American Express in the mail regarding this complaint as they claim. Therefor I consider this response unacceptable.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on February**, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: The company advertised a free year of [redacted] when signing up for the Everyday Preferred card. This has not been provided.

In the fall of 2014, AmEx heavily advertised an offer for a free year subscription to the [redacted] service for signing up for the card and reaching a min spend requirement of USD 1000. This was in addition to 10,000 Membership Rewards points. It here was no indication that I woulsd not be eligible for this, and I received several target emails for this. I signed up for the card and reached the minimum spend, but no [redacted]. I inquired over the phone and the agent first said it was not on my account, then said she saw that the promo was available at the time I signed up, and that she would open a case with the marketing department - I would get a response in 7 days. 2 weeks later I call and there is no record of that request, so a new one has to be opened and I am told the wait time is now 4-8 weeks. I have no confidence that this will be resolved, and that AmEx has falsely advertised this promotion in order for new card applications.Desired Settlement: I would like the 1 year subscription of [redacted] made available to me, based on the advertisements at the time I signed up.

Business

Response:

American Express mailed our response to the consumer today

Review: I opened up the American Express [redacted] Honors credit card on September**, 2014 with an advertising offer of "spend $3,000 in the first 3 months and receive 75,000 bonus [redacted] Honors points." I even took a cell phone snapshot of the congratulation screen so I would not have any issues in receiving all my correct bonus points.After completing the appropriate spend on the credit card and patiently waiting for my 75,000 bonus points, I was extremely angered to learn that American Express had only awarded me 60,000 [redacted] Honors bonus points. I called numerous time and spoke to customer service representatives and as well as supervisors and got no help whatsoever! My most recent call ended with me speaking to a supervisor by the name of [redacted], ID #[redacted], based out of [redacted]. After another waste of my time, I told the supervisor that I had been a customer since 1997 and deserved the amount of points that were advertised for the credit card offer that I signed up for and that I would be filing a Revdex.com complaint and cancelling my credit cards with American express if not given the correct bonus points.I am entitled to the 75,000 points. I am submitting my picture of my offer. If you can not treat a customer right that has been with you since 1997, you deserve to start losing customers.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the additional 15,000 [redacted] Honors bonus points be put into my account. I have already received the 60,000. If you can not do this, I will be cancelling my credit cards with your company effective immediately!

Business

Response:

American Express mailed our response to the consumer today

Review: made payment in full, and card was also cancelled (this is a corporate card and I have been a member since 2005) on Nov ** of $3564.08 which was the outstanding balance and told this would be the final payment on the account and make it a zero balance. I had talked in the prior weeks and even few months and made payments along the way as I was traveling and also experiencing delays with slower corporate payments to the account. To my dismay there is still a running charge on the account, even after the account has been closed and there should be no more charges on the account and the account is not being used! I would like this to be taken care of as I talked with my corporate and they stated the account is closed even though I was a member since 2005 and I have not used the account. I realize there is a reversed charge (which will also be a Revdex.com issue for $244.54 from a rental car which is not legal and not authorized from Sept 2015 that was disputed but then reversed.Desired Settlement: I would like the account closed to 0, as the account is closed since my final payment I was told was to be $3564.08. I am done with AMEX and will never use them again. it has been nothing but headaches. even though this was not a personal card but a corporate card.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to re-open my issue with AMEX and call them direct. I did not get any confirmation from the company regarding my complaint and they requested it again (through Enterprise rent a car) which the charge was that I disputed. They were very happy to help me, [redacted] is my contact.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have called customer service and they are looking into sending me history of what was already sent to me months ago that I did not receive from these charges. Until I get this documentation I do not plan to close this issue as previously I had thought this was resolved just by calling customer service, having the charges reversed then when the company tells AMEX its valid they put the charges back on my CLOSED paid in full account. Yet I can not look up that documentation on their website as I can with any other rental or history (enterprise in [redacted])

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today.

Review: I have had the American Express Delta Options card since 11/**/2008. This is a NO ANNUAL FEE credit card and has had no annual fee since I opened the card back in 2008. I was recently contacted by American Express customer support asking me to upgrade my card to the Delta Platinum card. I upgraded my card on the condition that I would be able to downgrade my card back to a NO ANNUAL FEE card if I was unsatisfied with the Delta Platinum card service. Under this pretense, I upgraded the card to platinum on 8/**/2014. The customer service representative also told me that I would be receiving my companion pass (a known benefit of this card) on my card anniversary in on 11/**/2014. I spoke to a customer service representative today ([redacted], ID # [redacted]) who told me that I was misled by the sales rep and that I would NOT get the companion pass until the FOLLOWING YEAR. When I asked to downgrade my card back to the original card, they told me IT IS NO LONGER AVAILABLE. So now I am stuck with an AMEX card that has an annual fee no matter what. I feel that I was manipulated into upgrading to a card with a $200 annual fee under false information that (1) I would get my companion certificate in 11/2014 and (2) I could downgrade back to my old card if I wanted to. Additionally, immediately after upgrading my card to platinum AMEX decreased my limit from $7500 to $3100.

This complaint was originally submitted 2 months ago, however there is now new information. AMEX sent me a letter ADMITTING to misleading and deceptive business practices (I can scan and share the letter if necessary) and they stated that it's "too late to go back" to my original card.

Then, just yesterday I received a charge of $199 to my AMEX card. When I called AMEX customer service, they told me that they are double-charging me and that there is nothing I can do about it. They said "no refunds are available." When I asked for the Delta Airlines companion certificate that I was promised when being deceptively manipulated into getting this card, they told me that I "am not eligible" for the companion certificate, even though I have paid DOUBLE the annual fee.Desired Settlement: I had initially asked to be downgraded back to my original card, but they refused to do that.

Thus I would like the annual fees that I have already paid TWICE IN THE PAST 3 MONTHS to be refunded to me.

I also want the companion certificate that was promised to me.

The next step is a lawsuit and a report to the attorney generals office.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I will accept once I receive the response

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on December *, 2014. The consumer needs to allow 7 – 10 days for mailing time. Please be advised that American Express is unable to send replies via email at this time.