American Express Company

Review: When I signed up for the AmEx Premier Rewords Credit card, the ads said it was both first year free ($175 after that annually) AND 25,000 bonus points if you spend $2,000 on the card in the first 3 months. Within the first 2 months, I spent $3,000+ and when I called to inquire about when the points would post, I was told (several times, by various reps) that the offer was for only for the first year free. One rep I spoke with said she was looking at the web site and viewed the same offer that I applied for. I called again and said I had a screen shot of the application which states the same thing, and they continue to say the offer was only for the first year free. After a little investigation online, I view sever posts where people were stating the same thing that is happening to me, and they had to call and spend months trying to get everything resolved.Desired Settlement: I want them to honor the offer that they placed online which I applied for.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I've been a customer of American Express for a while. I have one of their credit cards. Long ago when I entered into financial hardship I had to close the account. This followed the need to create a agreement and plan with American Express. So far so good, American Express helped out and no complaints. However, My situation got worst. I had to make an adjustment to change my due date to the last month of everyday and till today American Express has failed to do that.

This put me in a bad situation as I simply do not have the funds to pay on the due date. So I have been paying 2 to 3 days late. I didn't pay late because I wanted too, I paid late because they tied my hands and left me with no other option to resolve this situation. If I don't have the money I'm not going to pay until I do.

This in return caused them to cancel there agreement because of payment default. Well of course. How in the world am I suppose to pay if I cannot pay on the due date? That's the whole idea behind trying to get the date changed to begin with. I wouldn't be doing this for my own health. I'm doing this because I'm trying to make arrangements and show that I am an honest person and have every intentions in the world to continue making payments even though I'm having financial hardship. But American Express doesn't care.

Just last month I was told by American Express that I did not have to pay for Septembers dues. I repeated myself over and over on the phone with the rep because I didn't believe what I was hearing. But he confirmed it time and again over and over and over saying I don't owe anything for September.

Thinking everything is settled and I have an agreement with American Express I didn't submit a payment. Today I get hammered with phone calls. I hang up and they call right back. Over and over and freaking over again. I shut my phone off. But that didn't matter because as soon as I turned back on their they were. I couldn't use my phone because it was taken over by their collections agency.

So I call them and pay the late and past due payment. The calls continue. I tell them I paid and will pay the rest on the due date of this month. I'm told that the calls would continue and there would be a negative impact on my record because of this. And was told to make the rest of the payment that legally I'm not required to pay till my due date this month. Under pressure I made the agreement to pay on the [redacted].

I was told a late payment was sent to the credit bureau. Showing I was 30 days late... This is complete bt because I was just a week late. I didn't deserve this. If they said I didn't have to pay well then I didn't have pay these were the words of American Express told to me in the beginning of last month by a rep in their company.

Now if they are a company that likes to lie to their customers. I'll make sure to go public with this and make this really uncomfortable for everyone involved. I am not the person to mess with because I will escalate this to highest degree of the law and make sure that I will legally with my lawyers make this public so everyone of their customers knows about their dirty tactics.

This is my last attempt at reaching a settlement with American Express through the Revdex.com.Desired Settlement: First, I'd like the 30 days late removed from my credit. This is an unfair practice they used on me and I'd like for them to apologize own up to there mistakes and not hit my credit for it.

Second, Since they made a promise to give me one month where I'm not required to pay I want them to refund the payment I made for October. This payment was made in fear of them ruining my life.

Third, I'd like them to reinstate my original agreement I had with them.

Forth, I'd like them to change the due date to the end of every month. I have the funds at the end of every month meaning they won't receive a late payment if only they change the damn due date. I know they can do it. They are just playing hard ball. They can go on the computer and change a due date.

If this agreement can be reached I will with draw my complaints and continue paying as I have been for so many years. I just want things back to normal is all I ask for. Dealing with them they didn't care. So I'm making this Revdex.com compliant as my last resort option to show them I'm serious about making my payment if only they can help me out. I'm looking forward to reaching an agreement.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I reserved a hotel stay using my Delta SkyMiles credit card I used a link on the credit card site online partner of Am Express - TRAVRES DELTA . The stay was purchased IN ADVANCE on 06/**/13 for 400.80. I did not stay the last night of the scheduled stay in August,2013, and contacted Am Express. They proceeded to tell me to wait until the billing cycle was complete which was another 2 weeks. No credit was issued, so I filed a dispute. They did not intervene with this third party , who refused to credit this amount.. stating I did not contact [redacted]??. I had nothing to state I should contact anyone other than the credit card I used to purchase! The Am Express representative agreed and pursued the dispute.. a second time. Here it is 10/**/13, and they did not issue a refund, interact on behalf, or it appears.. even try. They just responded with the third party statement/ who refused.Desired Settlement: I did not stay for three nights in August 2013 for which I paid in advance. I want the one night stay refunded as it should be. I have shared this information with my business associates and we are waiting to see resolve. If not, [redacted] offers better protection and will be utilized in the future.

Business

Response:

We responded to the consumer via written correspondence today.

Review: American Express increased the APR on my American Express Blue credit card from 14% to $27.25% without my knowledge and claims it was due to a late payment.

In November 2013 my AMEX statement had $146 minimum due by the [redacted] of the month. I had made a payment of $40 on 11/* plus an additional merchant credit on 11/** of $24 and another merchant credit on 11/** of $92 for a total of $156 paid by 11/**. Essentially, I was late on my payment by 3 days.

AMEX claims that with this late payment, an automated email and paper mail was sent to me informing me my APR was increased to 27.25% because of the late payment. I never received this notice and when I asked AMEX to send me a copy of the letter they said they could not because it is too far in the past.

Since November 2013 I have been charged $1,286 in finance fees since the increase of my APR to 27.25%.

I've requested a credit in the amount of $600 (approx half of the finance fees since the APR adjustment) however AMEX was only willing to credit $150. That leaves $450 of disputed finance fees that AMEX is unwilling to credit back to me. This is bad business since there is no record that the adjustment was made to my APR nor is this even a fair business practice to automatically double a customer's APR because a payment was received 3 days late.Desired Settlement: A credit to my account that makes up difference of my previous APR rate (approx 14%) and the increased APR rate 27.25%. The amount of credit would equal approx $600 total.

Business

Response:

American Express mailed our response to the consumer today

Review: We had a dispute with [redacted] Vacation club over a$199.00 charge to our AMEX account. We filed a complaint with the Revdex.com related to the [redacted] Charge (Revdex.com Complaint No. [redacted]) and [redacted] agreed to a refund. However, now Amex refuses to grant a refund. I called them and gave them the information of the contact person at [redacted] as well as the e-mail agreeing to refund the charge, but I keep getting the exact same for letter about the charge (most recently on 10/**/14). Even though I have been a cardmemeber for over 25 years I get an operator who tells me to fax the information to some number, no manager, no name and number of an actual person to speak to. This should be a simple and quick matter to resolve, but I have been going in cirlces for at least 6 months.Desired Settlement: I would just like AMEX to issue the $199 refund that [redacted] has now agreed to not contest and to issue.

Business

Response:

American Express mailed our response to the consumer today

Review: My business name was used in different address. I am very concern how they collect the information and misuse these to their sales which recruiting new members.Desired Settlement: I would like the company to erase my business name on their mailing address and apology letter.

Business

Response:

American Express mailed our response to the consumer today.

Review: October**, 2014 I loaded my card with $200.00, all but $30.00 was to be spent during my weekend visit with my son, in the last weekend of October. When attempting to pay for the hotel room my card was declined. I contacted customer service and explained that I am stranded with my son and wife and there was no money on my card. I was informed that I would have to dispute the charges, the customer service guy apologized and insured me I would have to wait at the latest 10 business days for the credit to show on my account. There was nothing that could be done and he was sorry however, this is all they could do. I was assured that I would have to wait no longer than 45 days for a result. I contacted them regularly as I had to borrow money and sleep in the car, which did not sit well with the State of [redacted] and I lost all of my visitation except for one weekend per month. 10 days passed, I contacted customer service as there was not any update on my dispute. In December 2014, I was able to speak to someone who could give me more information. Initially I was informed that the case had been closed, I felt that there was nothing I could do, I filed a complaint with the Revdex.com and two days later I spoke with customer service again. I was asked to give them the opportunity to look further into the dispute. I agreed. In January 2015, I contacted them again. Customer service and managers ask if I sent in the complaint and I said I sent the form in months ago and was told there was no record of anything being done about this dispute and that he would put a form through, credit my account (this time within 3 days)([redacted] was the supervisor, no one would give me any other information)He said he would email me a form that I had to fax back and it was in his hands and his dispute. He stated that I would not have to worry because they would take care of this issue. However, it is almost February, I borrowed money that has a huge interest rate and now I still have not gotten my dispute anywhere. It was initially only to be 45 days and I have been way beyond patient. Not only was I mislead, I have lost time with my child due to errors and misuse and no one has done anything. I have suffered greatly due to borrowing money and now I owe people and their statement of 45 days means nothing to a company that has loaned you money. I borrowed just enough so that when I did receive my money from my card it would be sufficient and now it has tripled in amount due.Desired Settlement: I would like my $180.18, I would like $586.00 the fees incurred for American Express not responding within the 45 day dispute window. It is costing me weekly for something that should have been completed. I refuse to wait another 90 days for a response.

Business

Response:

American Express mailed our response to the consumer today.

Review: I signed up for the TrueEarnings Business Card and was told by the employee at [redacted] that my card would be interest free for one year and my personal [redacted] amex would also be interest free. So I closed my personal card and signed up for both. He provided me the benefits on the card, explained how 0% finance worked for 1 year and how I would receive incentives for using the card and I would receive notice in the mail when the interest rate was going to go into effect. I have all this in writing from him, he wrote it on the brochure. I noticed on my bill that I had received almost 400 dollars in interest fees. I called them and they told me that the man was wrong and put me on the wrong promotion. There was nothing they could do now. My personal card is still 0 interest. I paid for a 10k dollar business trip and thought I had one year to pay it off, I ended up paying it off in January but they started charging me back interest. I never received notice that my interest rate was going to start after 6 months and I would be charged for interest in January. Then I received a letter in the mail from Amex telling me that it was on my monthly bill, but I don't get a monthly bill and only pay it online. Also they said I was late on a a payment, but that was because the first month there was not a bill and I had to call to find out how to pay, good thin that I called. I am requesting that my interest of over 500 dollars because their sales person at the store sold me something and them the company went and changed the deal.Desired Settlement: I am requesting that my interest of over 500 dollars be refunded

Business

Response:

We responded to the consumer via written correspondence today. American Express considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't think that American Express has any type of customer service, horrible business etiquette. They should not allow [redacted] employees to sell there cards, they do not provide the terms of the card; instead they wrote the wrong terms on a paper and said I would receive it in the mail (Never happened). Because I cant find the person in the store; American Express holds me accountable as if the employee works for me.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer.Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond."

Review: American express serve is a division of American serve card, did not honor it's contract with myself the consumer.

As I do business I needed a reload able card and chose American express serve card. In moving from one location to another I called the company and reported the card lost and requested a new card to our new address. The card was never received. I sent emails to request a card through their contact mail, which deemed no response and no card. I contacted American express serve card through their message system, which still deemed no reply. As pushing for deadlines we had to buy numerous cards where locations rarely had reload able cards and after finding one the serve system would not allow me a new card registration. At local [redacted] at three different occasion 17 cards which did not work. Then having to buy 6 non reload able cards at further locations cost extra fees and gas and inconvience. In calling again after providing information I was looped back to customer service and had to explain again after being on hold for 15 minutes, and was told that the website was not present for contacting American serve but was for signup. However they have a message section for this. She stated a card will be issued but the numerous cards and cost will not be reinversed. I was provide false advertisement through presentations by serve that contact can be made through this social media, and lack of technical accommodations to correct these issues before cost grew. I was given information by customer service to evade these issues to avoid cost that was requested to be refunded. In addition the cards I have have different amounts left and I was told that this issue could not be resolved, as now I have cards with money in which cannot be combined on one card, which presents another inconvenience My email is [redacted] please contact me at this type of corresondance. Again serve is a division of American express and are not separate but a division falling under American express.

Thank you

[redacted]Desired Settlement: Refund of extra cards and gas cost of inconvenience

Business

Response:

American Express mailed our response to the consumer today

Review: deactivating my current american Express card #[redacted] (valid thru 01/20) without a cause or a reasonable explanation while I wait for new one

I have had aforementioned Am Ex card and was using it since summer 2014. the card serves as [redacted] membership card, with my photo ID and [redacted] membership # on back. 2 weeks ago I received a new card (# ends in [redacted])with a 03/**20 Expiration date but without a picture ID on back, I called Am Ex. and they told me they'll send me another with pic ID by regular mail and I should get it within 4-6 days. again it was W/O Pic ID. I called again, they apologized and said I can still use my current Am Ex card anywhere, but [redacted]. They promised to send a new one overnight via [redacted] and I should get it by 3/**/15. On 3/**, I received a new card and again W/O pic ID, I called Am Ex, was told to go to [redacted] and have my Pic taken, I was promised a new card with Pic ID sent by [redacted] overnight and I should get it by 3/**. I didn't receive anything, went to [redacted] told them what's happened, [redacted] issued me a new membership card to be used at the gas pump, and I used my Am Ex everywhere else as usual. I waited for the new Am Ex card, and finally, I called on 3/**, told them I have not received the new card I was supposed to receive by the 3/** by overnight mail, or even by regular mail. They apologized again, and promised to send it by overnight and I should get it by 4/**. Since I was able to use the current Am Ex as usual, it did not bother me much. Today, 4/* I attempted to use my Am Ex card to pay $315 charge, and was told my card was denied. I called Am Ex from the merchant's office, was told that my account was deactivated because the card I was supposed to have received on 3/** was lost, therefore for my protection they deactivated my account, and I was supposed to get the new card on 4/**. I spent at least an hour talking to an employee, then a [redacted] at Am Ex, but was told there's nothing they can do and I had to wait for the new card arriving tomorrow, then activate it immediately.Desired Settlement: As I repeatedly told Am Ex, I did not understand the logic on deactivating my current Am Ex card which I have never reported missing or stolen. They should have cancelled the missing one that I have never received in the mail, and keep my current one until I get and activate the new one. it subjected me to a lot of frustration and wasted my time. in addition, I can't shop at [redacted] unless I pay in cash since [redacted] won't allow the use or Visa or any other credit card. Since all this occurred du

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I'm not aware of any correspondence from Revdex.com concerning my complaint against American Express ID# [redacted]. I didn't receive any letters prior to this notifying me that I had not responded therefore, it was assumed that my case was resolved. The only correspondence I got was from Am Ex 0n 4/** acknowledging my Revdex.com complaint, and admitting that one of their employees had made a mistake and that they have "provided feedback to the appropriate leader regarding this matter" Not resolved to my satisfaction!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sir/Ma'am: I do have a question, the merchant response I read says that American Express has sent their response by mail directly to me, as of today I haven't received it, you require that I either accept or reject their proposed solution within 6 days, which expire on or about 5/**/15. What happens if I did not get their response by 5/**?? wouldn't be much better for all if they responded by email?? I'm just asking and hope to get an answer to my question from you, Thanks

Sincerely,

Review: I have $1216.29 dollars in cash rewards that I've been told will apply to the following month. This never happens.

The cash reward program is a dollar for dollar reward program. I have been tossed around the phone room promised to be credited every month. I had a [redacted] bank manager talk to them. They promised her this would be resolved by now. Personnel refers me to the incompetent phone room. They owe me $1,216.29. One manager sppogized and said he'd credit me $50. I need the whole amount I am promised in my contract.Desired Settlement: Credit dollar for dollar the $1216.29 to my card and the $50 the manager promised for all this time it's taking me to get my own money

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have to wait to see their response. I haven't received their letter yet

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

American Express isn't honoring its own program. They Amit to owing me the bonus money of $1216+, but keep referring me to customer service which never credits my bill or sends me the cash. This dishonesty and deception needs to be made public. I sent Revdex.com the letter they had sent me I hope you can help or at least expose this inconsiderate game

Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been a cardmember of American Express since 1982. It has only been in the past year that I have been experiencing problems, because suddenly, the amount I have been required to pay each month has escalated into as much as about $5000. I somehow always manage to pay my bill. I simply asked to have one charge on this month's bill (for our two dog's veterinary visit $913.37) to be changed to "pay-over-time", because they have my total minimum payment as $1951.49. I don't know how any middle-class family can afford to pay the minimums that I have been somehow managing to pay this past year. The man I was transferred to was very rude, as if I had committed some big crime and I was now being punished. I have NEVER experienced such poor customer service as I have this year from American Express.Desired Settlement: I simply would like this one charge to be changed to a "Pay-over-time".

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After being a loyal customer for over 32 years, I think I deserve better treatment than this. They obviously have NOT looked into the full history of my account with them, only the past year (when we were trying to help out my son, a decorated Marine veteran who was experiencing some difficulty). They are going totally by the book without thoroughly investigating the problem, or looking into my good history with them. They give me NO credit for all the years before. And, they also do not seem to find any problem with their customer service. Regarding that, I was OBVIOUSLY speaking to people from India or some other similar country. The second man I spoke to, as I have stated previously, scolded me as if I had did something terribly wrong. AND.. I am not one who usually complains to anyone or any business regarding any matter. For me to report this to the Revdex.com, it had to be beyond "the usual". As soon as I can do it, I am going to pay off the total of my American Express card, and I will then cut it up. And, as a recently retired teacher with hundreds of connections, I will advise anyone else I know NOT to get this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This just proves that it doesn't matter how long you have been a good member of American Express, they still have not bothered to look into my excellent history as a cardmember for over 32 years. I think their customer service is terrible and as I said before, I will NOT recommend anyone I know to get this card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made a request to reallocate a credit line I had from one card to another and was told that this wouldn't be a problem and now it was denied. I have been an American Express card holder for almost 10 years and have a very good payment history with them. I contacted customer service to do this credit line reallocation and they said they have never seen it be a problem ever before. It then went to "pending" and I was told to call back today. I was on the phone with American Express for over an hour being passed from Department to Department and no one could help me at all. The most explanation that I got is that my "American Express Risk Score" was too high, despite me having a FICO Score that Amex told me is in the "Good" range. During this whole process of being transferred around I was disconnected 2 time and am just frustrated that this can't be resolved. I'm not asking for more credit, I'm simply asking for the credit that I already have to be reallocated from one card to another. EVERY other credit card that I have will do this simply through Customer Service and doesn't have to transfer me around to different departments or even make a "credit decision" about this as they're not giving additional credit, just reallocating which card has the credit they've already decided I can have.Desired Settlement: I would like this reallocation of credit done between my two cards.

Business

Response:

American Express mailed our response to the consumer today.

Review: My American Express Serve card, (Noted on their website is handled out of the American Express Travel Related Service Company Inc.), was cancelled the last week in March. I did not dispute them on it. When the card was cancelled, there was $217.85 left on it. I was told the money would be returned to its original funding source, ([redacted] checking account belonging to my husband and I), within 3-5 business days. 3 weeks pass, and I call them again to figure out why the money isn't in our account. That's when I was told an attempt to send the money back to [redacted] was made, but Key declined the transfer. So I called [redacted] and they had no record of any attempt ever being made; they would've had to document a denial. So I called American Express back and this time I was told that I needed to call [redacted] and dispute the original transfer of funds from my checking account to my Serve card. A transfer we both knew I made, in order to get my money back immediately. This to me was fraud, and when I called Key and explained what American Express wanted me to do, they agreed that it was. So I called back again and was told that now a committee was reviewing my account to decide on if the money would be sent back, which if they had already attempted to send it back, makes no sense. That's when I was told I'd get a call back from a manager in 24-48 hours. That was 4/**/16. I called back today and told that the money would be in my account, now in 7-10 business days. I don't believe it is actually going to happen since we've done this part of the cycle already. They've done nothing to return my money to me and I am tired of being lied to and asked to break the law. I was told at the start of each call that my call was being recorded. So they have proof that all of these conversations happened.Desired Settlement: I want my money to be returned to me immediately. To be frank, I do not think I should have to wait an additional 2 weeks to see if they actually do it this time; it's been a month already.

Business

Response:

American Express mailed our response to the consumer today

This company is a mess. Poor customer services. I have been trying to solve my billing issues for 6 months but it is still not satisfied. Each time calling, I talked to each rep and explained the situation again. They promised to record my conversation but they did not. I am tired of this company and it is not worth to use their card. There are many other better credit companies out there have better services and products. I have been using Chase for 18 years and never disappointed. Issues are always there, but how they handle the issues that is what it worth.

By the way, I use Amex for [redacted] shopping most of the time for my business expenses, but Feb 2016 [redacted] no longer using [redacted] but offer [redacted] and [redacted]. whats a great news! please stay away from amex.

Review: This is in regards to my Bluebird Card numnber [redacted] which is a prepaid debit card. I made a purchase on 7/*/13 for $94.95 Great Britain Pounds, which posted the same day for $144.98. However, they placed a hold on my account for $143.15 when it was authorized but did not release my money. In effect, I have two transactions now: The posted $144.98 and a hold for $143.15. I called and spoke with [redacted] and a supervisor [redacted] both in India and neither were authorized to correct this error. When I specifically asked to speak to someone in the United States, I was told that there was no one in the United States that I could speak to (this seems incorrect considering this a US Company). I was told that I would have to wait 8 business days before they could investigate this as an error. For the record, I have two other unresolved issues with them and I would like to speak to someone so I do not have to keep filing complaints.Desired Settlement: I would like my $143.15 which is currently being HELD to be released to me. It is clear the transaction has posted.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

They have not sent me written correspondence.

Review: In March of 2012, I was issued an American Express card that was NEVER EVER activated or once used, and the company closed the account after 6 months of non use. Several months later, I received in the mail a "Come back to us" offer for an American Express Gold card with a 75,000 bonus point option if I spent $3000 in 3 months. Since I've never used an American Express card before and I've heard overall good feedback from them, I opted to take them up on their offer and give the card a try. After about 2 months I had spent $4000 on the card and continually made payments, etc, yet I noticed the bonus was never applied. After a few more weeks I called customer service and they said it should post soon... After a few more weeks, still nothing... so I called again... This time they said because of the previous account, the bonus offer, That they offered, wasn't valid? I NEVER EVER EVER activated or used this previous card, they cancelled it because it was never activated, and they gave me the come back offer... So why am I being penalized?? I called [redacted] in customer service and she completely said it was ridiculous and even tried to apply the 75,000 points in the system but it would not let her. She gave me the contact information via mail customer care and I received some canned response as if no one even took the time to review the complaint. Doesn't it make sense that a company honor their offer. Once again the previous card was sent, never activated or used, and cancelled by them. Yet it invalidates their offer? That is not good customer service.Desired Settlement: I just want the 75,000 Bonus Points that I earned according to their policy. I followed their rules 100%. I expect to be treated fairly. Dispute reference number [redacted] Account ends in [redacted]

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express has refused to honor the promotional offer because of the previous account, which was never opened, never activated, never had a single charge made on the account, zero points accumulated, and no promotional offer redeemed. I'm shocked that they are unwilling to take care of a customer in this matter, and request any action available to come to resolution.

If American Express does not honor their promotion, legal action will be taken as available.

Sincerely,

Business

Response:

We responded to the customer via written correspondence today.

Review: I was promised a $25.00 prepaid Reward Card after making a significant $200.00 purchase from [redacted]. I did receive this reward card from American Express, but AmEx immediately begun to charge a "fee" of $2.00 per month. This was not disclosed to me when I received the card, and by the time I tried to use the card for $25.00, I was informed that the new prepaid balance had whittled down to $13.00, because 6 months of $2.00 fees per month were taken out of the card by American Express. I called customer service to let them know I thought this was deceptive practice, and inadequate disclosure and poor customer service at best. American Express said that it was sorry, but could not do anything for me to reverse the charges. Thereafter, on November *, 2013, they wrote me a letter that said the prepaid reward card I received had "an incorrect 'Valid thru' date of December 2013 printed on the front of the card, and that it should be working after December 2013, and that they would be happy to replace the card and extend the original Valid Thru date, but did not address the underlying issue that they had not refunded the $12.00 that they wrongly took from me in fees.Desired Settlement: DesiredSettlementID: Refund

A fair settlement is obvious: return the $12.00 in fees directly to me.

Business

Response:

We responded to the consumer via written correspondence today

Review: Hello

I had an American Express Serve card some months ago, but called and cancelled it. It seemed fine for a while, but then I got an email about an American Express Serve statement. I called them and they said they had some duplicate record, but they were going to close all accounts. Again, it was fine for a while, but I got another statement email. I called again and they told me it was cancelled. I even got an email confirmation that all accounts were closed. But then this morning, I got yet another email saying that I have a statement. I don't want them to get in trouble or anything, but I'm tired of calling. I want all accounts closed for good this time.Desired Settlement: To close all accounts as I've already asked them to 3 times now.

Business

Response:

We responded to the consumer via written correspondence today.

Review: According to the American Express Serve website one can withdraw $750 per day from one of the ATMs in the MoneyPass network used by AMEX. However, that website identifies ATMs which are not available to the public (private buildings not open to the public). In addition, there are limits on other ATMs and notices of fees when there is supposed to be no-fee from MoneyPass ATMs. I tried 4 different ATM locations identified by the website and NONE were able to service my needs. I am now in a position where I cannot seem to get access to my funds for withdrawal according to the terms identified by American Express. I have spoken on 5 occasions with Customer Service and was put on hold for many minutes at a time. It appears your call center is off-shore and is staffed with people with minimal English language skills as they seem unable to understand my problem. All they do is say American Express isn't responsible for MoneyPass ATMs despite the fact that American Express has contracted with them to provide service to its cardholders. This is unacceptable. I cannot find anyone to help me understand how I can withdraw money as all they do is send me to another ATM in another distant location.

This service has advertised terms which are NOT being met by American Express and I expect, at a minimum, a call back to solve this problem.Desired Settlement: That I can withdraw my money without the hassle I am currently experiencing.

Business

Response:

American Express mailed our response to the consumer today.