American Express Company

Review: American Express forwarded a letter to corporate business card accounts (American Express card holders)whereby a refund is likely owed to the card holder(s) for errors in charges for flight insurance related to tickets purchased using the card(s). [redacted] is a long standing customer of American Express with several card holders on our Executive Business acct with American Express. I am the [redacted] for [redacted] and have been listed as the acct. manager on the American Express acct.; therefore, am able to access the account for changes, info., etc. The letter requires a call to American Express to obtain a paper copy of the related data to request an "owed refund." When I called, American Express refused to send a paper copy stating that only the master acct. holder can request. Therefore, corporations have to ask a busy/traveling [redacted] or [redacted] to make a simple accounting request (defeats the purpose of having an acct. manager), which in business are always handled by a senior accounting officer. This seems to be a tactic to deter American Express customers from requesting the "owed refund", as it difficult to get a [redacted] or [redacted] to address such tasks generally handled by accounting staff. The supervisor for American Express that I spoke to was [redacted] at station #[redacted]. It's these tactics that make doing business with American Express cumbersome. Making it especially difficult for customers to request the refund will likely result in some not bothering -- benefits American Express and is unfair business practice.Desired Settlement: All I'm requesting is that American Express honor its own processes of having account managers on the Executive Business Card accounts have access to data (mailed copies or otherwise) that is necessary to maintain a reconciled account and request "owed refunds."

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No resolve as of yet. Although the remarks pertaining to my complaint indicate a letter was sent to me, I have not received a letter or any comments/responses from American Express. ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer at the address provided within the complaint on June **, 2015. We respectfully request that the consumer allow 7 – 10 business days for mailing time. Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to receive the business' letter that was mailed on June **.This case should remain open until I have the opportunity to read the letter upon arrival, as I am unaware of the content.

Sincerely,

Review: I applied an American Epxress credit card through its public website. the term is: Get $150 back after you spend $1,000 in purchases on your new Card in your first 3 months. You will receive $150 back in the form of a statement credit. I made more than $1000 purchase, but I have not got the credit after four months I opened my account. I was charged $75 annual fee and there is not $150 credit shown up on my account.Desired Settlement: I want to get $150 credit as American express agreed.

Business

Response:

American Express mailed our response to the consumer today.

Review: Purchases were made at [redacted] on 11/**/14, 11/**/14 and 11/**/14 totalling the amount of $519.52. I received a bill from American Express around December ** or **, 2014

indicating that my payment was due on 01/**/15.

As I normally do, about 1 week prior to the 01/**/15 due date, I wrote out a check and sent in my payment to AMEX (I physically put the payment in the mail-box at the house). This occurred on December **, 2015 (I always write the date that my bills are made out on the bill and have the information on the check date as well) which would allow for the U.S. post office to get the payment delivered to the AMEX address easily by the 01/**/15 date.

I was completely shocked when I received a bill the next month for the amount of $31.74, which is made up of the $25.00 late fee + $5.74 in interest charges. I immediately wrote to American Express at their Customer Care address at [redacted] on the same day that I received the bill, which was January**, 2105 and asked that they please remove all late fee charges from my bill by explaining in detail the dates that everything occurred (just as I am here) and to please return my cash back reward and then to also cancel the card since I was no longer a member of [redacted] and did not need the credit card any longer.

Today, January**, 2015, I have finally received a response from AMEX indicating that they do NOT intend to refund the late fee amounts due on the card because they received the payment on 1/*/15 and that they are not giving me my cash back bonus because I have now canceled the card. Of course, they immediately complied with my request to cancel the card before I had a chance to understand that this could apparently jeopardize the cash back and this refund. This is utterly irresponsible on their end. There is no way that the payment would not have been received at the AMEX office until 01/**/15 (there are 7 days from 12/**/14-1/*/14) unless there was some sort of a delay on their end in getting my payment processed. I have seen my [redacted] bill payments arrive at their destination in [redacted] in 2-3 days and be processed in that timeframe as well.

Now because their response has been returned so late in the month, with the due date of 02/**/15 looming for this payment, I am in fear of having more charges appended to my account. I have seen this kind of charging occur with other people's account and I really do NOT want this kind of thing to continue to occur - it was a total nightmare.

So I am hoping that once a complaint is filed (filed 01/**/15) that the account is then frozen and cannot have additional charges appended during that timeframe.

My first reaction was to pay the late fees and have you try to get them back but even if I send in my payment now, based on the above time it took to process my payment, AMEX would not be able to credit the payment in time anyway.

My tradition is to pay my bills on time and avoid this kind of conflict and I really find it difficult when something like this occurs and I know that it was not caused by my actions and is totally out of my control.

PLEASE HELP!!!!!

Thank you very much.Desired Settlement: To have the $31.74 late charges removed from my account (I will try to not pay these charges even though I am so fearful of additional charges), to refund my $10.50 cash back bonus and to receive an apology for the stress that they have caused me.

Business

Response:

American Express mailed our response to the consumer today.

Review: I had responded to the American express credit card offer in December 2014. As per the offer letter Amex will provide 15 month 0% APR on purchases and other benefits if the application was approved. As I always keep a freeze on my credit files for security purposes, I placed temporary freeze lift by payment the fee and applied for the Amex Card online. Once I got the approval, the credit freeze got reinstated again. I received the card (ending [redacted]) during the 3rd week of December and as it had the 15 month 0% APR offer, I made a big purchase of over 2500 dollars and wanted to pay the amount in installments of 15 months.

When I charged the card for the First time (at **'s wholesale online store) the card was declined initially. On contacting the support they asked to resubmit the purchase order and it went thru second time. I tried few more purchases online for an amount of $400 in few days and the card got declined again. When I contacted the Amex support they said there was no issue with the card. eventually now they are asking me to close the account bringing up some identity issue. Ithink the reason is because I have made a big purchase and they do not want give this interest free money to me for 15 months. they are telling me the account would be closed unless I send a motorized copy of my SSN and other documents of citizenship etc.Desired Settlement: I want American express to first of all apologize for this behavior and refund the charges that is incurred to me lifting the freeze while applying for the account. I want them to abide by the 15 months contract for 0% APR and take the money in installments till 15 months and the whole amount id paid in full without any APR fees as they are forcing me to close this account now.

I do not intend to use AMEX anymore till 15 months 0% apr contract is complete, so want them to keep the account open and close it after that.

Business

Response:

American Express mailed our response to the consumer today

Review: So I have called multiple time to customer service to find out where my american serve prepaid card is. It has been about 2 months now and I should have already received my card with my tax money. Every time I contact them they have no idea nor do they know what or why I have yet to receive my card. they continue to bounce me around and transfer my calls to multiple people who all tell me I have the wrong department when they are who transfered me. I would like some answers. I would like to know where my card is. I would like to know why these people do not know how to do there jobs! I would like some answers.

Business

Response:

American Express mailed our response to the consumer today

Review: I applied for an american express serve prepaid card and was sent one. Never used it. Went online and read that a Bluebird prepaird card has more benefits, so I tried to apply for one and they said I had a serve account open. That until I close my serve account I couldn't get one. On Aug **, 2013 I closed my serve account and they told me I had to wait 30 days before applying for a bluebird account. I applied a few times and each time it said I still had a serve or bluebird acct open. I called serve and they told me my account was open. Today 9/**/13 I called again and they verified it was closed and its been more than 30 days I should have no problem. Well the bluebird customer lady checked and she put me on hold came back and told me I had another serve account open and then transferred me back to serve customer serve who now tells me that I do have another account open. I verified all the info and now she says I have to fax them my social security card and state id to clear up a pending card that I never got or can log on to. I told them to let me speak to a supervisor and he said there was nothing he could do until they get my sscard and state id. I don't trust that, because how come they never said I had two accounts and I didn't have to sent them any of this to close the first one. I think they are running a scam to get people's personal info and I need you help in closing that second account. I believe I might have put my information in twice, but they never told me this and I spoke to them numerous times. Please check this situation out and help me close my other account which they are just now telling me about.Desired Settlement: Want the second account closed without me having to send them my social security card and state id, so I can open a Bluebird prepaid account.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a letter from American Express telling me that my accounts were closed, but they are not. They said I can no apply for a Bluebird account, but it still won't let me saying I still have a serve account open. I was told to use the same info from the serve account and when I do, it says this email is on another account ([redacted]), so I try and set it up with a different email([redacted]) and that's when it tells me I have an account open. I don't have any anything from either account. When I first set up the the the email I used [redacted], but when I thought it didn't go thru I used [redacted]. American Experss says the two serve accounts ending in [redacted] and [redacted] are closed. I have no idea whats going on, but please fix it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today

Review: Complaint ID: [redacted] Complaint Type: Business Complaint Date Filed: 12/*/2013 7:02 PM

You closed this case but American express never responded. If you check your three responses sent to me, it is obvious that American Express NEVER RESPONDED VIA Revdex.com.

They state they sent a response via mail, which is not true.

I am very disappointed in the Revdex.com as it unacceptable that you trust the company receiving the complaint to be honorable and allow them to circumvent your "system" by lying and continuing to dodge their stated mission statement and advertising campaign.

The glaring question is why this inequitable behavior is allowed for a huge corporation? I can tell you that this favoritism is not tolerated in my extremely fair and honorable profession.Desired Settlement: I have continually requested an age old method of resolution.....a two conversation with the American Express chargeback department.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please read the attached PDF as to our response to American Express. In essence, they refuse to have a normal conversation and state that they don't have phones!

I will attempt to also send a copy of their letter to me that they clearly did not want you to read. Unfortunately, you only appear to allow one attachment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

“We responded to the consumer via written correspondence on January **, 2014. The consumer needs to allow 7 – 10 days for mailing time.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My Bluebird card was stolen. I filed a claim, and police report. My claim was denied, and money was not refunded. The email that states the claim was denied stated that I can have a copy of the documentation used to make the decision. When I called, I was not given any answer as to why the claim was denied - even though the email stated I had rights to that documentation. Their policy states I am not liable for any fraudulent charges.... they are claiming they are not fraudulent charges, but also won't provide me with documentation as to why they made that decision. I need to have my claim processed and approved - because my card was stolen, and I should not be held liable to for these charges.Desired Settlement: I would like my $1,402.42 returned to me.

Business

Response:

American Express mailed our response to the consumer today

Review: AMERICAN EXPRESS, sold me their PLATINUM BUSINESS CARD fraudulently. An AMERICAN EXPRESS, representative sold me the card as one of the perks of getting a FREE COMPANION AIR TICKET TO ANY INTERNATIONAL DESTINATION, when the time came to take advantage of the perk I was told that it had to purchase a BUSINESS CLASS TICKET. When I objected this and told this was a false advertisement and that it had not been communicated when I signed up for the card the representative apologized and said that I was not the only who had complained about this. The call was escalated to the [redacted] and after over an hour long call they agreed to refund the $450 Annual Fee that was charged for the Platinum Card and also promised to give me a GOLD BUSINESS CARD FOR NO ANNUAL FEE FOR THE FIRST YEAR. I just saw my bill today and found they charged me $450 Annual Fee again and refunded the money. Also, they charged me pro rated fee of $160.41 ANNUAL FEE FOR THE GOLD CARD.Desired Settlement: I NEED A REFUND OF $450 AND $160.41 THAT WAS CHARGED FOR THE GOLD CARD. I WOULD ALSO LIKE AN APOLOGY LETTER.

Business

Response:

American Express mailed our response to the consumer today

Review: I have mailed the company a letter to provide an explanation of charges 3 months ago.Desired Settlement: I request American Express to provide an explanation of charges and to remove the complaint from the credit bureaus.

Business

Response:

American Express mailed our response to the consumer today.

I got scammed by a merchant for $300 of defective goods. I ask merchant to refund my only after 2 weeks and merchant refused. I was dumb enough to use my AMEX card thinking this was a great company that its was like 15 years ago. I opened a dispute with AMEX to recover my money and was lied to at least 20 times by 20 REPS all overseas. Customer service is a ZERO...Of course AMEX sided with the VENDER AND SCAMMER... I was shocked and livid when they told me over the phone. How can I trust a company that will not back me up when I make a legit claim ?...If you buy something with the AMEX card and something goes wrong, prepare to lose your money like I did. After 20 years with them they said the didn't care that I leave, so I did... The only good news I was able to recover Membership Fee for last year and save this year also. Again customer service is USELESS unless you ask for your balance. Thank goodness I have plenty of other cards and was able to recover and save future fees to make a dent of that lost I took. AMEX is a scam and a fraudulent company by not backing up a person with a clean account BUYERS BEWARE AND I TOLD YOU SO.

Review: I ordered 4 rims for a total or 669.70, was charged, shipped and received the goods. The vendor says the initial attempt failed for AVS reasons. The bank says that both transactions completed and that only one was retrieved by the vendor. The Vendor says only the second charge succeeded. Now the bank "BLUEBIRD" is holding my funds for 7 business days stating that the transaction did not fail, and that the vendor must be lying to me about the status received on the initial transaction.Desired Settlement: immediate release of funds which were not authorized

Business

Response:

responded to customer via written correspondence today.

Review: American Express placed my family in a very dangerous situation without any notification. The lack of communication is unacceptable. I felt bullied.

On July *,my wife and I received notice from American Express that they needed to do a financial review on us because the authorized user was spending more than the primary user.They informed us on the same day that they would be suspending charging privileges immediately pending the results of the investigation. We were in [redacted] on business with the intention of using the card for traveling of the next 2 weeks.We had to cancel our plans, come home and make arrangements that did not include use of my American Express card. I checked all of my American Express paperwork,nothing is mentioned about the need for the primary card holder to do the majority of the spending. Also, I am very punctual with my payments. They are never late.The lack of timely communication is unacceptable. As the issuer of the card they have a right to do a financial review however they should send proper communication allowing cardholders the opportunity to respond before suspending services. I will never feel comfortable traveling with this card again. Not having a way to pay for a hotel for my family has caused tremendous stress. This should not have happened to a valued card holder that pays on time every month.Desired Settlement: My intention is to write to the CEO, explain the hardship these actions have caused me and my family, and allow them to tell me why I should continue to be a customer. If this is how they treat valued customers that spend $100,000 per year using there service, I would prefer not to be a customer.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We received a call letting us know that they would respond shortly. We never heard from them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on July **, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: I paid off my credit card debt in full July 2014. Prior to paying this debt off I contacted American Express customer service and asked for a payment arrangement due to high interest and high monthly payments. American Express and I agreed to payment plan and I paid each time and paid off the credit card debt owed. I in fact paid off faster than our agreement. I checked my credit report every few months and American Express credit department continues to report "charge off" to [redacted] to this day. I have attempted to reach American Express and [redacted] and both have said to discuss with the other and American Express refuses to stop reporting this to [redacted]. I believe it was paid in full and NOT a charge off as American Express is reporting. If American Express believes it is a charge off THE LEAST American Express can state "PAID IN FULL CHARGED OFF" At NO TIME did I pay through American Express collections department or their collection agency.Desired Settlement: I respectfully request that American Express credit reporting unit immediately REMOVE and cease and desist stating that my account ending in [redacted] "Charged-Off" from my credit report and/or file.

Business

Response:

American Express mailed our response to the consumer today.

Review: AMEX offered on-line promotions (2) for purchasing items from specific vendors and spend amounts (Dell >$599, Best Buy > $200). Offers included credits for purchases above the specified amounts (DELL $150 credit, Best Buy $20 credit). Offers were signed up (proof submitted to AMEX) and acknowledged. Items were purchased within the specified time period and associated spend amount (Dell $1175 on 12/**/12, Best Buy $630 on 12/**/12) Credits have NOT been issued after 6 mos of purchase and 4 follow-up phone calls (3/*/13, 3/**/13, 5/**/13, and 6/**/13) with AMEX.Desired Settlement: Credit to Credit Card Statement for completion of offers. Items were purchased from vendors based on these additional factors.

Business

Response:

We responded to the consumer via written correspondence today.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Received AMEX response via email.

Difficult to imagine that they are going to stand upon a technicality for $170 credit on an account where they make thousands in merchant fees.

However, I will address via dropping card in favor of another rewards card - Price for loyalty after 19 years as a cardmember!

Thank you Revdex.com for your assistance in this matter.

Sincerely,

Review: deactivating my current american Express card #[redacted] (valid thru 01/20) without a cause or a reasonable explanation while I wait for new one

I have had aforementioned Am Ex card and was using it since summer 2014. the card serves as [redacted] membership card, with my photo ID and [redacted] membership # on back. 2 weeks ago I received a new card (# ends in [redacted])with a 03/**20 Expiration date but without a picture ID on back, I called Am Ex. and they told me they'll send me another with pic ID by regular mail and I should get it within 4-6 days. again it was W/O Pic ID. I called again, they apologized and said I can still use my current Am Ex card anywhere, but [redacted]. They promised to send a new one overnight via [redacted] and I should get it by 3/**/15. On 3/**, I received a new card and again W/O pic ID, I called Am Ex, was told to go to [redacted] and have my Pic taken, I was promised a new card with Pic ID sent by [redacted] overnight and I should get it by 3/**. I didn't receive anything, went to [redacted] told them what's happened, [redacted] issued me a new membership card to be used at the gas pump, and I used my Am Ex everywhere else as usual. I waited for the new Am Ex card, and finally, I called on 3/**, told them I have not received the new card I was supposed to receive by the 3/** by overnight mail, or even by regular mail. They apologized again, and promised to send it by overnight and I should get it by 4/**. Since I was able to use the current Am Ex as usual, it did not bother me much. Today, 4/* I attempted to use my Am Ex card to pay $315 charge, and was told my card was denied. I called Am Ex from the merchant's office, was told that my account was deactivated because the card I was supposed to have received on 3/** was lost, therefore for my protection they deactivated my account, and I was supposed to get the new card on 4/**. I spent at least an hour talking to an employee, then a [redacted] at Am Ex, but was told there's nothing they can do and I had to wait for the new card arriving tomorrow, then activate it immediately.Desired Settlement: As I repeatedly told Am Ex, I did not understand the logic on deactivating my current Am Ex card which I have never reported missing or stolen. They should have cancelled the missing one that I have never received in the mail, and keep my current one until I get and activate the new one. it subjected me to a lot of frustration and wasted my time. in addition, I can't shop at [redacted] unless I pay in cash since [redacted] won't allow the use or Visa or any other credit card. Since all this occurred du

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please be advised that I'm not aware of any correspondence from Revdex.com concerning my complaint against American Express ID# [redacted]. I didn't receive any letters prior to this notifying me that I had not responded therefore, it was assumed that my case was resolved. The only correspondence I got was from Am Ex 0n 4/** acknowledging my Revdex.com complaint, and admitting that one of their employees had made a mistake and that they have "provided feedback to the appropriate leader regarding this matter" Not resolved to my satisfaction!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sir/Ma'am: I do have a question, the merchant response I read says that American Express has sent their response by mail directly to me, as of today I haven't received it, you require that I either accept or reject their proposed solution within 6 days, which expire on or about 5/**/15. What happens if I did not get their response by 5/**?? wouldn't be much better for all if they responded by email?? I'm just asking and hope to get an answer to my question from you, Thanks

Sincerely,

Review: American express serve is a division of American serve card, did not honor it's contract with myself the consumer.

As I do business I needed a reload able card and chose American express serve card. In moving from one location to another I called the company and reported the card lost and requested a new card to our new address. The card was never received. I sent emails to request a card through their contact mail, which deemed no response and no card. I contacted American express serve card through their message system, which still deemed no reply. As pushing for deadlines we had to buy numerous cards where locations rarely had reload able cards and after finding one the serve system would not allow me a new card registration. At local [redacted] at three different occasion 17 cards which did not work. Then having to buy 6 non reload able cards at further locations cost extra fees and gas and inconvience. In calling again after providing information I was looped back to customer service and had to explain again after being on hold for 15 minutes, and was told that the website was not present for contacting American serve but was for signup. However they have a message section for this. She stated a card will be issued but the numerous cards and cost will not be reinversed. I was provide false advertisement through presentations by serve that contact can be made through this social media, and lack of technical accommodations to correct these issues before cost grew. I was given information by customer service to evade these issues to avoid cost that was requested to be refunded. In addition the cards I have have different amounts left and I was told that this issue could not be resolved, as now I have cards with money in which cannot be combined on one card, which presents another inconvenience My email is [redacted] please contact me at this type of corresondance. Again serve is a division of American express and are not separate but a division falling under American express.

Thank you

[redacted]Desired Settlement: Refund of extra cards and gas cost of inconvenience

Business

Response:

American Express mailed our response to the consumer today

Review: I received an e-mail informing me my card was cancelled!! I have paid off the card EVERY month EARLY!! I rely on the card for business & it is attached to [redacted]. When I called, I was put on hold twice and transferred twice finally to a voicemail. I left a message with my contact information and NEVER received a call back after 2 days!! I am now on hold, AGAIN!! I was told that a Mr. P[redacted] had talked to me (LIE!) and was responsible for my account....he was the incompetent [redacted] I left a message with! I'm DONE!!!!Desired Settlement: I want an APOLOGY! AND COMPENSATION!

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Worst customer service.....ever. Called AGAIN....after being transferred 3 times AGAIN calling the [redacted] number provided in the weak response letter. Mr. Daryl P[redacted] is supposed to be my contact. After talking to 3 people on 3 different calls, I eventually get sent to Mr. P[redacted]'s voicemail (does he even work there?!). He tells me to leave my card # & phone # and he would get back to me in 24-48 hours.....that was 5 days ago from my 1st call, and still no call back!! So....my card gets cancelled with no notice, I have no idea why, and I can't charge anything despite always paying my balance off early every month! I think it's because I spent $6500 at a charity live auction for the benefit of a small, Catholic high school fundraiser. I got a car for 2 years and other nice items. I will pay the balance well ahead of time, as proven. Someone talk to me!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for the TrueEarnings Business Card and was told by the employee at [redacted] that my card would be interest free for one year and my personal [redacted] amex would also be interest free. So I closed my personal card and signed up for both. He provided me the benefits on the card, explained how 0% finance worked for 1 year and how I would receive incentives for using the card and I would receive notice in the mail when the interest rate was going to go into effect. I have all this in writing from him, he wrote it on the brochure. I noticed on my bill that I had received almost 400 dollars in interest fees. I called them and they told me that the man was wrong and put me on the wrong promotion. There was nothing they could do now. My personal card is still 0 interest. I paid for a 10k dollar business trip and thought I had one year to pay it off, I ended up paying it off in January but they started charging me back interest. I never received notice that my interest rate was going to start after 6 months and I would be charged for interest in January. Then I received a letter in the mail from Amex telling me that it was on my monthly bill, but I don't get a monthly bill and only pay it online. Also they said I was late on a a payment, but that was because the first month there was not a bill and I had to call to find out how to pay, good thin that I called. I am requesting that my interest of over 500 dollars because their sales person at the store sold me something and them the company went and changed the deal.Desired Settlement: I am requesting that my interest of over 500 dollars be refunded

Business

Response:

We responded to the consumer via written correspondence today. American Express considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't think that American Express has any type of customer service, horrible business etiquette. They should not allow [redacted] employees to sell there cards, they do not provide the terms of the card; instead they wrote the wrong terms on a paper and said I would receive it in the mail (Never happened). Because I cant find the person in the store; American Express holds me accountable as if the employee works for me.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer.Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond."

Review: I have been a good American express card since 2004 the customer service has been very horrible rude and abusive language and harassment from customer service and fighting on phone constantly given me credits of 260 dollars on my account calling my house every other day iam tired of talking to corporate and nothing gets done they lie to you and give you the run around by company rules and regulation customer service isn't suppose to call you back unless there is a problem American express is a lousy company to deal withDesired Settlement: I want this problem resolve and not to treat me like some animal on the street or a piece of trash iam good card holder

Consumer

Response:

I have been an american express card holder since 2004 the customer service has been very horrible rude and abusive language and harrassment from both customer service phoenix call center for call me for no reason and telling me that everything is going to okay when it not I went though 7 different supervisiors and 4 from retention department and three from membership rewards as of january ** 2016 I have cancelled my account for good at american express and also laughing at me for no reason at 195.00 you cant buy customer service there are rules and regulations for people not to call back customer service at all

Business

Response:

American Express mailed our response to the consumer today

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,