American Express Company

Review: I applied for an american express serve prepaid card and was sent one. Never used it. Went online and read that a Bluebird prepaird card has more benefits, so I tried to apply for one and they said I had a serve account open. That until I close my serve account I couldn't get one. On Aug **, 2013 I closed my serve account and they told me I had to wait 30 days before applying for a bluebird account. I applied a few times and each time it said I still had a serve or bluebird acct open. I called serve and they told me my account was open. Today 9/**/13 I called again and they verified it was closed and its been more than 30 days I should have no problem. Well the bluebird customer lady checked and she put me on hold came back and told me I had another serve account open and then transferred me back to serve customer serve who now tells me that I do have another account open. I verified all the info and now she says I have to fax them my social security card and state id to clear up a pending card that I never got or can log on to. I told them to let me speak to a supervisor and he said there was nothing he could do until they get my sscard and state id. I don't trust that, because how come they never said I had two accounts and I didn't have to sent them any of this to close the first one. I think they are running a scam to get people's personal info and I need you help in closing that second account. I believe I might have put my information in twice, but they never told me this and I spoke to them numerous times. Please check this situation out and help me close my other account which they are just now telling me about.Desired Settlement: Want the second account closed without me having to send them my social security card and state id, so I can open a Bluebird prepaid account.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a letter from American Express telling me that my accounts were closed, but they are not. They said I can no apply for a Bluebird account, but it still won't let me saying I still have a serve account open. I was told to use the same info from the serve account and when I do, it says this email is on another account ([redacted]), so I try and set it up with a different email([redacted]) and that's when it tells me I have an account open. I don't have any anything from either account. When I first set up the the the email I used [redacted], but when I thought it didn't go thru I used [redacted]. American Experss says the two serve accounts ending in [redacted] and [redacted] are closed. I have no idea whats going on, but please fix it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today

Review: I used the American Express Serve Prepaid card to pay $76 at a self-assistance machine in a Verizon Wireless store. The transaction was completed successfully. However, later I was notified by Verizon that this transaction was reversed and it was printed on my latest phone bill that on

Jan **Payment received of -$76

Jan **Payment reversed of +$76

I called customer service number of Serve on the back of my prepaid card in late Jan and early Feb. One customer service told me they never receive the refund or the money back from Verizon and the other customer service told me it took 5-7 business days to receive the refund. I waited about a month now but my Serve prepaid card account still have NOT received the $76 from Verizon.Desired Settlement: I want a $76 refunded to me VIA CHECK, not on their prepaid card because I no longer have confidence on money on their card.... Also, I want a $100 compensation for the inconvenience incurred for the more-than-a-month waiting time to simply get back the $76 dollar.

Business

Response:

We responded directly to the consumer today.

Review: I bought an American Express Bluebird card at Walmart and paid $5 plus made a deposit of $1. When I went online to register it at Bluebird.com, it was declined. The card number isDesired Settlement: American Express Bluebird to register and activate the card.

Business

Response:

We responded to the consumer via written correspondence today

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received no response today, 2/2[redacted]7/14. It is requested that the response be provided directly to the Revdex.com. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I received no response today, 2/2[redacted]7/14. It is requested that the response be provided directly to the Revdex.com. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on Feb **, 2014. The consumer needs to allow 7 – 10 days for mailing time.

Business

Response:

We responded to the consumer via written correspondence on Feb **, 2014. The consumer needs to allow 7 – 10 days for mailing time.

Consumer

Response:

tter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A response is requested to be made directly to the Revdex.com and not in the mail to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

tter Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[A response is requested to be made directly to the Revdex.com and not in the mail to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have mailed the company a letter to provide an explanation of charges 3 months ago.Desired Settlement: I request American Express to provide an explanation of charges and to remove the complaint from the credit bureaus.

Business

Response:

American Express mailed our response to the consumer today.

Review: AMERICAN EXPRESS, sold me their PLATINUM BUSINESS CARD fraudulently. An AMERICAN EXPRESS, representative sold me the card as one of the perks of getting a FREE COMPANION AIR TICKET TO ANY INTERNATIONAL DESTINATION, when the time came to take advantage of the perk I was told that it had to purchase a BUSINESS CLASS TICKET. When I objected this and told this was a false advertisement and that it had not been communicated when I signed up for the card the representative apologized and said that I was not the only who had complained about this. The call was escalated to the [redacted] and after over an hour long call they agreed to refund the $450 Annual Fee that was charged for the Platinum Card and also promised to give me a GOLD BUSINESS CARD FOR NO ANNUAL FEE FOR THE FIRST YEAR. I just saw my bill today and found they charged me $450 Annual Fee again and refunded the money. Also, they charged me pro rated fee of $160.41 ANNUAL FEE FOR THE GOLD CARD.Desired Settlement: I NEED A REFUND OF $450 AND $160.41 THAT WAS CHARGED FOR THE GOLD CARD. I WOULD ALSO LIKE AN APOLOGY LETTER.

Business

Response:

American Express mailed our response to the consumer today

Review: I had responded to the American express credit card offer in December 2014. As per the offer letter Amex will provide 15 month 0% APR on purchases and other benefits if the application was approved. As I always keep a freeze on my credit files for security purposes, I placed temporary freeze lift by payment the fee and applied for the Amex Card online. Once I got the approval, the credit freeze got reinstated again. I received the card (ending [redacted]) during the 3rd week of December and as it had the 15 month 0% APR offer, I made a big purchase of over 2500 dollars and wanted to pay the amount in installments of 15 months.

When I charged the card for the First time (at **'s wholesale online store) the card was declined initially. On contacting the support they asked to resubmit the purchase order and it went thru second time. I tried few more purchases online for an amount of $400 in few days and the card got declined again. When I contacted the Amex support they said there was no issue with the card. eventually now they are asking me to close the account bringing up some identity issue. Ithink the reason is because I have made a big purchase and they do not want give this interest free money to me for 15 months. they are telling me the account would be closed unless I send a motorized copy of my SSN and other documents of citizenship etc.Desired Settlement: I want American express to first of all apologize for this behavior and refund the charges that is incurred to me lifting the freeze while applying for the account. I want them to abide by the 15 months contract for 0% APR and take the money in installments till 15 months and the whole amount id paid in full without any APR fees as they are forcing me to close this account now.

I do not intend to use AMEX anymore till 15 months 0% apr contract is complete, so want them to keep the account open and close it after that.

Business

Response:

American Express mailed our response to the consumer today

Review: Purchases were made at [redacted] on 11/**/14, 11/**/14 and 11/**/14 totalling the amount of $519.52. I received a bill from American Express around December ** or **, 2014

indicating that my payment was due on 01/**/15.

As I normally do, about 1 week prior to the 01/**/15 due date, I wrote out a check and sent in my payment to AMEX (I physically put the payment in the mail-box at the house). This occurred on December **, 2015 (I always write the date that my bills are made out on the bill and have the information on the check date as well) which would allow for the U.S. post office to get the payment delivered to the AMEX address easily by the 01/**/15 date.

I was completely shocked when I received a bill the next month for the amount of $31.74, which is made up of the $25.00 late fee + $5.74 in interest charges. I immediately wrote to American Express at their Customer Care address at [redacted] on the same day that I received the bill, which was January**, 2105 and asked that they please remove all late fee charges from my bill by explaining in detail the dates that everything occurred (just as I am here) and to please return my cash back reward and then to also cancel the card since I was no longer a member of [redacted] and did not need the credit card any longer.

Today, January**, 2015, I have finally received a response from AMEX indicating that they do NOT intend to refund the late fee amounts due on the card because they received the payment on 1/*/15 and that they are not giving me my cash back bonus because I have now canceled the card. Of course, they immediately complied with my request to cancel the card before I had a chance to understand that this could apparently jeopardize the cash back and this refund. This is utterly irresponsible on their end. There is no way that the payment would not have been received at the AMEX office until 01/**/15 (there are 7 days from 12/**/14-1/*/14) unless there was some sort of a delay on their end in getting my payment processed. I have seen my [redacted] bill payments arrive at their destination in [redacted] in 2-3 days and be processed in that timeframe as well.

Now because their response has been returned so late in the month, with the due date of 02/**/15 looming for this payment, I am in fear of having more charges appended to my account. I have seen this kind of charging occur with other people's account and I really do NOT want this kind of thing to continue to occur - it was a total nightmare.

So I am hoping that once a complaint is filed (filed 01/**/15) that the account is then frozen and cannot have additional charges appended during that timeframe.

My first reaction was to pay the late fees and have you try to get them back but even if I send in my payment now, based on the above time it took to process my payment, AMEX would not be able to credit the payment in time anyway.

My tradition is to pay my bills on time and avoid this kind of conflict and I really find it difficult when something like this occurs and I know that it was not caused by my actions and is totally out of my control.

PLEASE HELP!!!!!

Thank you very much.Desired Settlement: To have the $31.74 late charges removed from my account (I will try to not pay these charges even though I am so fearful of additional charges), to refund my $10.50 cash back bonus and to receive an apology for the stress that they have caused me.

Business

Response:

American Express mailed our response to the consumer today.

Review: I applied an American Epxress credit card through its public website. the term is: Get $150 back after you spend $1,000 in purchases on your new Card in your first 3 months. You will receive $150 back in the form of a statement credit. I made more than $1000 purchase, but I have not got the credit after four months I opened my account. I was charged $75 annual fee and there is not $150 credit shown up on my account.Desired Settlement: I want to get $150 credit as American express agreed.

Business

Response:

American Express mailed our response to the consumer today.

Review: I contacted customer service through online chat service as listed in AMEX website. I inquired about the potential of SPG Gold membership, and was told to contact another customer service by phone. If there is any difference in the ability of customer services via different outlets, why not posting those restraints on the website? I wasted 20 minutes for nothing. And my issue is still unresolved. This poor customer service is telling me to cancel my membership. As long time customer, this is not acceptable.Desired Settlement: Carefully consider my written request of granting me SPG Gold membership. It's a request, don't send me on a wild goose chase!

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not believe American Express values its customer and does not carefully review customer's request despite numerous requests.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer. Thank You

Review: I purchased a temporary [redacted] repaid Redcard issued by American Express [redacted] and registered an account online in December 2014. I was supposed to receive a permanent card within 10 days but never got the card. I found that there's a minor error of my registered card address in the online system, but was unable to change that by myself because I didn't receive nor activate my permanent card.

In order to update my address and get the permanent card resent, I called the customer service FIVE TIMES. Never did the customer service solve my problem. I was repeatedly asked to send my photo ID to different fax numbers by different customer service representatives but never get my address updated. In the last phone call, the representative promised to ask his supervisor to call me back, but I never get the call. I feel the customer service simply does not pay enough attention to my issue and does not provide me with basic services.Desired Settlement: I hope someone who really have the ability to edit my information in the system (instead of regular customer service representatives who have very limited permissions) can contact me and update my billing address. Then I want my card to be resent by trackable express mail.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted], The solution I got from the letter is the same as the one I got over the phone customer service, which cannot get me out from the trouble. I didn't receive my prepaid card because there's a mistake in my registered address, AND I can't update my address by myself because I don't have the card to activate every function in the online system. My request is to get someone manually update my address and get my card resent. My major complaint is that the customer service never gave me an effective solution. Every time I called American Express, I was asked to fax a proof of my residential address (such as driver's license) to them and then call them. I faxed the document FOUR times and tried to call them, but either was I told that they did not received the fax, or more frequently, I cannot get a representative talking with me after more than 20 minutes waiting online. In the response letter I received, they provided me the same solution: fax my driver's license and call the customer service. I did exactly what I should do but again I cannot get my problem solved for the same reason. I feel the customer service is very unprofessional and does not pay enough attention to my case. I wrote comments in the cover page of my fax every time and mentioned my problem, request, and contact information in the page, but never did I even get a confirmation of receipt. I hope someone in their prepaid resolution team can directly contact me by phone or email (but not plain mail) and follow up with my case. Otherwise, I don't see any possibility that my problem will get resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Review: I paid off my credit card debt in full July 2014. Prior to paying this debt off I contacted American Express customer service and asked for a payment arrangement due to high interest and high monthly payments. American Express and I agreed to payment plan and I paid each time and paid off the credit card debt owed. I in fact paid off faster than our agreement. I checked my credit report every few months and American Express credit department continues to report "charge off" to [redacted] to this day. I have attempted to reach American Express and [redacted] and both have said to discuss with the other and American Express refuses to stop reporting this to [redacted]. I believe it was paid in full and NOT a charge off as American Express is reporting. If American Express believes it is a charge off THE LEAST American Express can state "PAID IN FULL CHARGED OFF" At NO TIME did I pay through American Express collections department or their collection agency.Desired Settlement: I respectfully request that American Express credit reporting unit immediately REMOVE and cease and desist stating that my account ending in [redacted] "Charged-Off" from my credit report and/or file.

Business

Response:

American Express mailed our response to the consumer today.

Review: American Express placed my family in a very dangerous situation without any notification. The lack of communication is unacceptable. I felt bullied.

On July *,my wife and I received notice from American Express that they needed to do a financial review on us because the authorized user was spending more than the primary user.They informed us on the same day that they would be suspending charging privileges immediately pending the results of the investigation. We were in [redacted] on business with the intention of using the card for traveling of the next 2 weeks.We had to cancel our plans, come home and make arrangements that did not include use of my American Express card. I checked all of my American Express paperwork,nothing is mentioned about the need for the primary card holder to do the majority of the spending. Also, I am very punctual with my payments. They are never late.The lack of timely communication is unacceptable. As the issuer of the card they have a right to do a financial review however they should send proper communication allowing cardholders the opportunity to respond before suspending services. I will never feel comfortable traveling with this card again. Not having a way to pay for a hotel for my family has caused tremendous stress. This should not have happened to a valued card holder that pays on time every month.Desired Settlement: My intention is to write to the CEO, explain the hardship these actions have caused me and my family, and allow them to tell me why I should continue to be a customer. If this is how they treat valued customers that spend $100,000 per year using there service, I would prefer not to be a customer.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We received a call letting us know that they would respond shortly. We never heard from them again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate the customer’s information, however, we responded to the consumer via written correspondence on July **, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: My Bluebird card was stolen. I filed a claim, and police report. My claim was denied, and money was not refunded. The email that states the claim was denied stated that I can have a copy of the documentation used to make the decision. When I called, I was not given any answer as to why the claim was denied - even though the email stated I had rights to that documentation. Their policy states I am not liable for any fraudulent charges.... they are claiming they are not fraudulent charges, but also won't provide me with documentation as to why they made that decision. I need to have my claim processed and approved - because my card was stolen, and I should not be held liable to for these charges.Desired Settlement: I would like my $1,402.42 returned to me.

Business

Response:

American Express mailed our response to the consumer today

Review: So I have called multiple time to customer service to find out where my american serve prepaid card is. It has been about 2 months now and I should have already received my card with my tax money. Every time I contact them they have no idea nor do they know what or why I have yet to receive my card. they continue to bounce me around and transfer my calls to multiple people who all tell me I have the wrong department when they are who transfered me. I would like some answers. I would like to know where my card is. I would like to know why these people do not know how to do there jobs! I would like some answers.

Business

Response:

American Express mailed our response to the consumer today

I've been a business Customer for last 5 years and things were good before market crashed last month. Looks like someone start panicking, freeze my account several times (without warning), after regular working hours, my employees couldn't fuel vehicles and keep calling me at midnight!!!

I've made my payments on time always, customer service has no clue about previous conversations, nobody tracks comments, etc.

They not doing business in good faith, seemed like someone try real hard to hurt my business. Such reputable company (as I thought) shouldn't depend on customer service representatives to make snap financial decisions about businesses they have no knowledge about. To freeze account without warning??? Not once or twice but several times, Why??? Very contradictory reasons from customer service reps.

Disappointed that American Express became such unreliable partner, but can't let anyone to hurt my business.

Good luck Amex.

Review: my American express SERVE account ending in [redacted] was locked starting from December [redacted] 2013 for what amex described as security concerns. I called the amex serve accounts protection department and they required me to send in identification and copy of my credit card. After doing so, I was told by amex my account will be unlocked immediately.

Sadly my account was still locked, so I started calling their accounts protection department almost every other day seeking an update on the issue, they repeatedly told me the issue was send over to their technical department, and that I will receive a phone call within 48 to 72 hours. I never got any calls and my account is still locked. after at least 20 calls I still get the same answer,"amex is still working on it, someone will call you in 48-72 hours". now 45 days later, the issue is still not resolved. For a company who prides itself on great customer service, I find this totally unacceptable. their customer service agents keeps giving excuses and doesn't seem to want to help the customer resolve their issues at all.

actually my account was unlock for 1 day and 1 day only (1/*/2014) then it was locked again. This tells me that the issue can be resolved, but the customer service people just doesn't seem to care.Desired Settlement: I have sent in all the required documents to the amex serve account protections department. I would like to have my account issue resolved asap.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a customer of American Express Serve for a little over a year and so far have had no complaints until three weeks ago when my card was lost. My card was previously stolen, and the customer service was remarkable. The funds were replaced and a replacement card was sent to me via a private courier within 48 hours of the initial complaint.

In this incidence, the card was lost and I called on 1/**to request a replacement card. I was initially told it would be delivered via [redacted] within 5 business days. Okay. fine. At the end of the fourth business day, I began to get antsy about access to my funds, and called to find out when the card would be delivered to me. I was assured I would be receiving the card the following day (one calendar week from the initial request,[redacted] 2/*). By [redacted] (2/**) the card had still not arrived, so I called once more. It was then I was told that the initial promise of 5 business days was in fact, incorrect, and that I would be receiving the card within 7-10 business days of the initial request. I was upset that I was being told two different things, so I asked to be transferred to a supervisor. I was placed on a long hold, and eventually the call was disconnected.

On the 10th business day from my initial request, 2/** having still NOT received a replacement card, I began to become very angry. I contacted customer service - yet again - and was - yet again - given the run around for more than an hour. I spoke with multiple different individuals who each told me different things. There is absolutely no transparency or communication between the representatives with this company. The conversation ended with my being assured by a representative that my old card - the card that was initially thought to be lost - would be temporarily reinstated until I received my replacement card in the mail since I had since recovered the lost card. Great.

Except for when I went to use the card today (2/**), and it was not activated. When I called in for what feels like the hundredth time today, it was confirmed to me by the representative that I spoke with that I was in fact, directly lied to, and my old card had not been activated. When I asked them point blank if the other representative had outright lied to me, stated that yes, that seemed to be the case. It was only at this point that I was told that there was an option to wire the the funds via an emergency request from [redacted]. I had been on the phone for 30 minutes at this point, so I asked for his callback number since I was at work and had to go into a meeting. He told me that he was unable to give me this information but he would call me back. He did not.

So once again, I find myself calling in and explaining this ever worsening situation to yet another "customer service" rep. At this point, I would like to note that I am using the term "customer service" very liberally here, since "customer disservice" seems like a more accurate term for my experiences. He told me that a card number that I had never heard of had been activated for me when I called in on[redacted]. When I informed him that a card in that number has never been in my possession, it almost seemed as though he was insinuating that I was the one who was lying! At this point, I brought up the [redacted] situation that was described to me by the previous rep I spoke to that day, and he told me that there was no record of that prior conversation. Since the reps are allegedly "not allowed to" give out their full names or their employee numbers, I found myself in no position to argue him. He also told me that they had "met their limit" with [redacted] requests for the day. When I pressed further about this very unclear statement, he just kept repeating it in a rude and condescending tone. I asked to speak to a supervisor. After a hold of some time, I was transferred to a nameless woman who collected some basic information and put me on hold. The call eventually was disconnected at the 38 minute point. It was then that I decided to file this report with the Revdex.com.

As you might imagine, I am very frustrated. I decided to call the main AMEX line, and the polite and sympathetic lady who answered sent me back to the AMEX Serve line. At this point, I spoke with a woman named **, who at this point seems to be the most competent individual who I have dealt with thus far. She listened to my story, and I apologized for coming off brash but at the same time, I was beyond frustrated with terrible way I have been treated so far. She could not give me any more identifying information other than her first name, but she assured me that he was processing an emergency request to [redacted] to wire my funds to me within 24-48 hours. There was no mentions of the alleged limit mentioned by the previous rep. She told me to call back tomorrow late afternoon for my tracking information, or that she would be contacting me if it arrives sooner. It is [redacted], so the mail isn't running today. I will also check to see if the card is delivered tomorrow, which would be 11 business days (not counting [redacted]) from the initial request.Desired Settlement: I would like for the company to have more transparency between the customers and the customer service reps. Give full names and reference numbers. Make it so customer service reps aren't able to say whatever sounds good without accountability, as was clearly the case with me numerous times.

Also tighten the time in which replacement cards are sent. When my card was stolen, the customer service team I dealt with was on top of it. Why is it a different case with replacements for lost cards? Also how is 10 business days an acceptable time frame for a person to be separated from their funds? It isn't.

I also incurred two $34 charges from my other bank because I was overdrawn to pay two bills since I was without access to my funds in this account. Because of the terrible treatment I have received, I am most likely closing this account regardless -- but if they would be willing to credit my account the $68 I lost as a result of their negligence I would reconsider.

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a good American express card since 2004 the customer service has been very horrible rude and abusive language and harassment from customer service and fighting on phone constantly given me credits of 260 dollars on my account calling my house every other day iam tired of talking to corporate and nothing gets done they lie to you and give you the run around by company rules and regulation customer service isn't suppose to call you back unless there is a problem American express is a lousy company to deal withDesired Settlement: I want this problem resolve and not to treat me like some animal on the street or a piece of trash iam good card holder

Consumer

Response:

I have been an american express card holder since 2004 the customer service has been very horrible rude and abusive language and harrassment from both customer service phoenix call center for call me for no reason and telling me that everything is going to okay when it not I went though 7 different supervisiors and 4 from retention department and three from membership rewards as of january ** 2016 I have cancelled my account for good at american express and also laughing at me for no reason at 195.00 you cant buy customer service there are rules and regulations for people not to call back customer service at all

Business

Response:

American Express mailed our response to the consumer today

Business

Response:

While we regret the customer’s experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an e-mail informing me my card was cancelled!! I have paid off the card EVERY month EARLY!! I rely on the card for business & it is attached to [redacted]. When I called, I was put on hold twice and transferred twice finally to a voicemail. I left a message with my contact information and NEVER received a call back after 2 days!! I am now on hold, AGAIN!! I was told that a Mr. P[redacted] had talked to me (LIE!) and was responsible for my account....he was the incompetent [redacted] I left a message with! I'm DONE!!!!Desired Settlement: I want an APOLOGY! AND COMPENSATION!

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Worst customer service.....ever. Called AGAIN....after being transferred 3 times AGAIN calling the [redacted] number provided in the weak response letter. Mr. Daryl P[redacted] is supposed to be my contact. After talking to 3 people on 3 different calls, I eventually get sent to Mr. P[redacted]'s voicemail (does he even work there?!). He tells me to leave my card # & phone # and he would get back to me in 24-48 hours.....that was 5 days ago from my 1st call, and still no call back!! So....my card gets cancelled with no notice, I have no idea why, and I can't charge anything despite always paying my balance off early every month! I think it's because I spent $6500 at a charity live auction for the benefit of a small, Catholic high school fundraiser. I got a car for 2 years and other nice items. I will pay the balance well ahead of time, as proven. Someone talk to me!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: AMEX offered on-line promotions (2) for purchasing items from specific vendors and spend amounts (Dell >$599, Best Buy > $200). Offers included credits for purchases above the specified amounts (DELL $150 credit, Best Buy $20 credit). Offers were signed up (proof submitted to AMEX) and acknowledged. Items were purchased within the specified time period and associated spend amount (Dell $1175 on 12/**/12, Best Buy $630 on 12/**/12) Credits have NOT been issued after 6 mos of purchase and 4 follow-up phone calls (3/*/13, 3/**/13, 5/**/13, and 6/**/13) with AMEX.Desired Settlement: Credit to Credit Card Statement for completion of offers. Items were purchased from vendors based on these additional factors.

Business

Response:

We responded to the consumer via written correspondence today.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Received AMEX response via email.

Difficult to imagine that they are going to stand upon a technicality for $170 credit on an account where they make thousands in merchant fees.

However, I will address via dropping card in favor of another rewards card - Price for loyalty after 19 years as a cardmember!

Thank you Revdex.com for your assistance in this matter.

Sincerely,