American Express Company

Review: I have a card with Amex Serve and was needing funds that was directly deposited to the card I was not given a replacement card when my original card was compromised so I had to link a bank account to the card to retrieve my funds because I had to buy [redacted] medications and with the process of American Express it says it takes up to 5 days to process transfer which is understood but minutes after making transfer I call to cancel it and was told in the user agreement that it says you can't cancel transfers after they are started which upon further review of policy with numerous representatives and managers I found that I was misinformed and the policy doesn't say it and I was not given the option to cancel the particular transactions and the advice me that my money will be held until they process it which will cause serious complications from me not receiving [redacted] medications.Desired Settlement: I want my transactions cancel and also my account cancelled after I retrieve my funds

Business

Response:

American Express mailed our response to the consumer today.

Review: This alleged [redacted] insured prepaid debit card bank is stealing money from my account. I have been monitoring them and When I tried to open up another account through [redacted] for Veterans they allowed the transfer [redacted] of funds, and suddently on the [redacted] of this month the funds were returned and have never returned to my account.Desired Settlement: I am demanding they pay back all funds including the 30 dollars within 24 hours and if not These criminals must be shut down

Business

Response:

We responded to the consumer via written correspondence on March **, 2015. The consumer needs to allow 7 – 10 days for mailing time.

Review: In September I called Amex to upgrade my card from a gold card to a gold premier rewards card. I asked and was specifically told that my green card would be upgraded to the gold card. I had verbal confirmation that it would be the same card, with the same number and I would be getting the promotional points added onto my new gold card. The conversation was recorded and everything was repeated to me multiple times. A few weeks later I received the card, it was a new account with a new card number. I looked and my credit was run (thankfully it was a soft check) and now I have an additional card under my name with another annual fee. During my one hour or more phone call I was repeatedly told by a very rude employee that there was nothing that can be done and I will just have to pay two cards or cancel one and take the hit to my credit; which will effect the number of cards I have closed and the average time that I have open accounts. After speaking with a supervisor (he was equally as rude), who also said that there was nothing that could be done, Amex finally opened an investigation on the incident and told me I would get a response in 6 to 8 weeks. Nothing was done and I am still in the same situation. No one at Amex can transfer me to someone who is capable of helping me and after 10 weeks now I have contacted the Revdex.com.

Long story short: American Express has opened a credit line unlawfully under my name and will not and has not even attempted to rectify the situation.Desired Settlement: I would like the card closed and removed from my credit history. I would like compensation for the time and horrid customer service I have had to endure. I want American Express to admit to what they have done and try to make the situation right. An email or phone call would be a good start. They shouldn't be able to cause harm to my credit report and not be able to fix their own mistake.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for Bluebird end July, thinking it would be the checking account to complement my AmEx savings account. Given how great the customer Service is with AmEx Savings, I figured I would be getting the same quality. Not at all. The card only works about %50 of the time and instead of the cash register saying "card not accepted", Bluebird cards say "declined", which is highly embarassing. I opened the card at Walmart and ironically I cannot use the card at Walmart as the transaction gets declined every time. I went to Target and used the card just fine. I tried using it at Shell, it said declined also. Yet I drove down the street to the Costco gas station and used the card just fine. This bluebird account is set up for direct deposit so I know there is more than enough money to cover a $15 grocery purchase. I find it highly inconvenient and embarassing to play this guessing game of where the card works and where it will be declined for no reason. I have called customer service multiple times and they are not the real AmEx customer service. They are a call center in India and no absolutely nothing.Desired Settlement: I would like to stay an AmEx customer but I want to see something being done about this fake AmEx customer service. If I cannot speak to someone in the US about this problem, then I want my money off the card. Thank you!

Business

Response:

We responded to the consumer via written correspondence today

Review: I was told that if I sign up for the Gold Delta SkyMiles Credit Card, I would get 30.000 bonus miles and now I'm told I am not eligible, because I have already had a regular Delta SkyMiles Credit Card. I was not told this when I signed up. I was asked if I have had already a Gold card within the last 12 months, which I had not. And I even told the representative that I already have the regular card. This is very deceiving and I'm very upset about this.Desired Settlement: I want the 30.000 bonus miles I was promised. I have spent way over the required $500.00 in order to get the miles now they should honor their advertisement and if the representative made a mistake then they need to fix the problem, but I should not be the one loosing. Otherwise I will close my accountsI

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Have not received any news or solution to my inquity. Why is taking so long? Please

I'm asking Revdex.com to help me and nothing has happened! Hope to hear from you soon! ! !

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have mailed correspondences on October **, 2013, October

**, 2013, and November **, 2013 addressing CM’s concerns. We have validated the address that we have mailed

the correspondences to and can confirm we have not had any returned mail for

[redacted]. She may want to reach out

to her post office regarding her mail delivery if the most recent letter is not

received within 12 business days considering this is a holiday week.

Review: I called to find out my balance and was told I had 4.04 left on the card I said my card was left at a restaurant on accident I had an emergency 911 call to handle there are several charges pending that I did not make I need my moneyDesired Settlement: I want the funds that were used after veaux carre pizza to be returned

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes I received a response from the Buisness it stated that since my card was not registered but it was because I was able to ise it to make a couple purchase and was able to create my own pin for the card

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we responded to the customer via written correspondence today.

Review: On November **, 2013, I attempted to use my Bluebird by American Express card at an ATM to withdraw cash from my account. During the course of the attempted transaction, the ATM stopped responding. It never printed out a receipt or dispensed the money. The money was, however, deducted from my account. I immediately called the number on the back of my debit card to report the incident. I was informed that I needed to fax my dispute to them, which I did later that same day. I was told that I would receive a temporary credit in the amount of $300, the amount of the attempted transaction, within a few business days and that within about 10 days a final decision would be reached. As of today, I have never received a temporary credit or heard from them at all regarding this matter. I have contacted them multiple times without any results. When I call, I keep getting placed on hold and transferred to another representative. They seem to be just giving me the runaround.Desired Settlement: To receive the money that is owed to me.

Business

Response:

We responded to the consumer via written correspondence today.

Review: I made a purchase for a floral arrangement online. When the company failed to make the delivery, return my calls, and return my emails, I called American Express (SERVE) to cancel the purchase. Amex asked me to reach out to the company and I did several times but there is no live person at the number in which was provided. When I called Amex back they refused to help me.

The name of the company I made the purchase from is:

[redacted].

[redacted] I made a complaint against this company as well with the Revdex.com.

And I am supposed to be valued as a customer?Desired Settlement: I want the purchase cancelled and refunded ASAP for $58.38

Business

Response:

We responded to the customer via written correspondence today.

Review: I am currently the cardholder of the Delta Platinum credit card. One of the benefits the card provide is a Delta domestic companion certificate each year. I didn't receive a companion certificate last year and called to have it issued. I recently noticed that the companion certificate I received was the gold card version of the companion certificate that charges additional $99 to use. When I called in regarding the matter, the customer service rep claimed this companion certificate is for the Delta gold card I used to have, whose attitude is also snappy. I have the platinum card for nearly two years and I should not be having this issue. I have always believed American Express is a provider of excellent customer service and hence I've been willing to pay the significant annual card fee that comes with the card. I'm very disappointed in the service quality of the American Express customer service in this instance and I will reevaluate whether it's worth it to pay the annual fee for this card or any American Express card in the future if this matter does not get resolved.Desired Settlement: Replace the Gold Card companion certificate (requiring $99 fee) with the Platinum card companion certificate.

Business

Response:

We responded to the consumer via written correspondence today.

Business

Response:

We responded to the consumer via written correspondence today.

Review: Denied Costco TrueEarnings credit card based on credit report. Wrote letter explaining 4/**/14. No response.

This letter was sent. No response from AmEx.

American Express 4/**/14

[redacted] I applied for a Costco TrueEarnings Card and was issued a card ending in [redacted]. I received a letter denying reinstatement for the following reasons:

Collection agency record. Collection agency says I owe $136. I disputed the allegation. I have documentation that I paid the creditor in full prior to them turning the account over to collections.

Too few accounts currently paid as agreed. I don't have any mortgages; I own 2 residential and 2 commercial properties besides my principle residence outright.

The derogatory public record is too recent. Only just became aware of this matter and have disputed this allegation.

No recent information about installment loans. I had two American Express cards since 1996 that were paid in full each month. Each card had a monthly amount due and was always paid in full. Those cards were cancelled because the corporation I worked for filed bankruptcy. After the bankruptcy filing, I paid both accounts in full prior to the due date.

I don't understand the reason for denying the issuance of a Costco TrueEarnings Card. None of the reasons cited makes any sense to me. I don't need your credit card, but it is a convenience.

Please reconsider your decision and issue me a Costco TrueEarnings card.

Thanks, [redacted]Desired Settlement: I would like to be issued a Costco TrueEarnins Credit Card. I had two since 1996, which were paid in full. Both were cancelled in Feb. 2014 because the company I once worked for filed for bankruptcy. I have called AmEx and they confirm I had zero balance when the cards were cancelled. Now they won't issue another based on Credit Report which I explained in the letter to them.

Business

Response:

We responded to the consumer via written correspondence today.

Review: Without prior notice, Amex reduced my available credit on my business credit card by 44%. I have a 741 FICO score and have been an Amex customer for more than 10 years. I don't have an issue with the underwriting decision to reduce my available credit. I do however take exception to credit line decisions being made without any prior notice. As a small business owner, I rely upon my service providers to be communicative, consistent and fair in their decision-making process.

I cannot run my business if I don't know what my credit lines are going to be from day to day.Desired Settlement: A restoration of my credit line to its previous limit. I'm open to reducing the credit limit 10% per month over the next four months to meet the newly proposed underwriting requirements.

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received correspondence from American Express.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from Amex is inadequate and does not address my claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on June **, 2014. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond. If the consumer has additional inquires regarding this matter they may contact customer service at ###-###-####. Customer Care Professionals are available 24 hours per day 7 days per week. Thank You

Review: American express does not provide the guarantee that they advertise. falls advertisement.

I had disputed charges and also tried to use their insurance but declin I had a charge from [redacted] on 12/2013 and disputed several times but Amex keeps charging me back for it while no new information was sent by merchant.

Second issue. Had several items that were lost and submitted claim under their insurance policy and were not honored for no good reason and some for no follow up.

Tried to contact corporate office but was given run a round.Desired Settlement: $1200 for the [redacted] charge and $1000 other claims made under insurance.

Business

Response:

American Express previously responded to the consumer via written correspondence on September **, 2014 in response to Revdex.com reference # [redacted]. Please note, American Express considers this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is not acceptable.

American Express makes completely contradicting statements. In one letter they sent me they said the package was delivered so it can not be disputed. On the other letter from their insurance company they the package was lost by the career so the insurance can't be applied. American Express is clearly trying to get out of reimbursing me for this charge. I have spoke with Amex and disputed the charges several times and every time [redacted] sends them the same exact papers and they say ok they provided us with enough documents. But it was the exact same document!

If the package is lost by [redacted] then [redacted] is the sender and needs to apply to [redacted] for reimbursement by their insurance I want the dispute with [redacted] to be opened again and they need to show that they contacted [redacted] for the package.

and if the items are lost after delivery then american express needs to pay me by their insurance.

I also had other insurance claims for other items stolen from my house and I gave them all the documents they requested including police report and receipts and I didn't get any response.

I have been a member for more than 15 years and just this year I had more than $50,000 in purchases on my card, all paid off already and american express gives me a very poor service. This is not the way American express was. i'm going to use my other cards instead and close my account with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

American Express responded to the consumer via written correspondence on September **, 2014, October *, 2014 and October **, 2014. The consumer's additional correspondence contains no new information to which American Express can respond,therefore no response will be sent to the consumer. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent them new documents in my last email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Several weeks ago, I used [redacted]'s Name Your Own Price bidding system to book a hotel in a specific neighborhood of [redacted]. [redacted] intentionally placed me in a hotel just barely across the line in this neighborhood but what is still in an unsafe area rampant with crime and also neglected my star rating order of 2.5 stars, as the hotel was old, run down, had several complaints of rats and vermin, lack of hot water, and bed bugs. [redacted] refused to do anything to alter the order even with Revdex.com assistance.

Because what I received was so wildly different than what was advertised on [redacted]'s website and they refused to make it right, I opened a dispute with American Express who estimated it would be 6-8 weeks before I would get a response. After about 6 weeks, they decided in [redacted]'s favor because [redacted] provided a copy of their "no refunds" agreement. However, this is unenforcable by law because they did not provide the service that was advertised. American Express, who must be in bed with [redacted], rolled on me, their customer, in favor of the merchant, disregarding all concepts of basic customer loyalty when I was scammed. Now I am being scammed by American Express because they are my last line of defense and they are actively working against me.

After complaining via live chat with multiple supervisors [redacted] and [redacted], the ultimate resolution was that AmEx would do nothing other than reopen the dispute. The agents confirmed to me that this would mean waiting up to another 6-8 weeks. They reopened the dispute on 3/*/15 and closed it again on 3/*/15; which is only 4-5 business days. Given the timeline of the last dispute, it is physically impossible for them to have adequately reopened the dispute and given it an objective look and communicated again with the merchant in such a short amount of time.

Once again I was connected with [redacted] who maintained that AmEx was unable to proceed because [redacted] submitted the agreement that said it was non-refundable - the exact same documentation they sent the first time around, furthering my belief that AmEx did nothing to reopen the complaint. [redacted] claimed that American Express is unable to fight for me because they already gave the money to [redacted], which is a bold-faced lie because as a small business owner (who will henceforth stop accepting American Express), I accept credit cards and get the funds deposited to me by [redacted] within 3 business days - if a dispute is later opened against me, they can withhold my future payments to satisfy that debt. So American Express is simply lying that they're unable to do anything because the money's already been sent to [redacted].

Furthermore, I've never had such a problem with [redacted] or [redacted]. In fact, [redacted] once got information from a merchant I was disputing against that decided the case against me. When I complained that the resolution wasn't right, they simply credited my account the amount and took it as a loss. THAT is good customer service and loyalty, and American Express could stand to learn some of it. Clearly AmEx does not care about their customer and can't even provide coherent details: most of the chat agents so far have spoken broken English with poor grammar and missing words, and one of them even strongly implied to me that the issue had been resolved in my favor because he said the "merchant supported (my) claim."

AmEx is an absolute customer service and customer loyalty disaster and it's simply no wonder why my main job has dropped them as our corporate card provider and why [redacted] has told them to get lost too.

Relevant dispute IDs: [redacted] and [redacted]Desired Settlement: I expect a credit to be applied of $238.80 (the dispute amount) to my AmEx account. I don't care how you get it - from [redacted] or out of your own funds as a customer service - but do it. Otherwise I will take American Express to court for aiding and abetting this fraudulent transaction and defending [redacted].

Business

Response:

American Express mailed our response to the consumer today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

American Express has not adequately answered this complaint. They are obsessed with mailing things which take several business days to receive to my PO Box which I only check every week or so. If American Express truly cared about this complaint, they could have at least invested the time in pasting their response here.American Express has neglected to provide the Revdex.com any details about their proposed resolution. If the Revdex.com is to act as a mediator in this situation, it should be required that all correspondence be posted through the Revdex.com site for Revdex.com staff to review.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on March **, 2015. While we appreciate the consumer's feedback, the consumer's additional correspondence contains no new information to which American Express can respond, therefore no response will be sent to the consumer.Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

How on earth can American Express not only seriously consider the matter closed when this is a matter of their poor customer service skills, but also DEFEND THEIR ACTIONS in ALLOWING fraudulent transactions?I am so livid that I cannot even begin to express it. I am calling now to cancel my American Express card and will press charges in court tomorrow morning. I sincerely hope the Revdex.com will give American Express a big F on this case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I joined American Express last year with an EVERYDAY personal credit card. I was thoroughly pleased with the extraordinary service during the first few months. Shortly after I received an invitation to join the OPEN business GOLD charge card because I was a valued American Express customer. I figured why not, as I also have a merchant account with the company for business transactions. Now this is where the problem starts. When I received the invitation letter originally, it was for a GOLD business charge card and the offer was to receive 50,000 bonus points once you spend 5,000 dollars within the first 3 months. I called to open the account as I liked the offer and spoke to a very kind representative who was letting me know my company was approved for both PLATINUM and GOLD charge cards. I didn't want to make the decision, as my business partner was not present at the time. I told her not to run my credit information and I would give her a call back with my decision. A few days later, I received an email congratulating me on my new PLATINUM open business charge card. I was outraged! I immediately called customer service to explain my information was used without my consent. I explained I wasn't even interested in the PLATINUM charge card because I wouldn’t use all the benefits associated with the card. The representative kindly apologized and told me theirs nothing they can do once the approval has been made. Even though I was very frustrated with the situation at hand, I let her know I originally wanted my offer with the GOLD charge card. I was then kindly advised to call back once I received the cards and to request an account change and I would be given my original offer with no issues. Now let's fast forward to present day (months later) after speaking to almost 12 different supervisors and representatives I still have yet to get my reward points. On top of this incident my card was declined at [redacted] because I was told the card had no pre-set spending limit, later to find out it was based on spending patterns and how you utilize it. Which, I then stated I have multiple accounts in great standing do they consider that. I then was told they don't take into consideration other accounts OPEN is a separate entity. I ended up making the payment at the store and having to use my personal [redacted] card. The situation was not resolved in enough time causing the most embarrassing situation. Following this incident after spending thousands of dollars and making on time payments, a representative stated It was OK to make a payment on the last day of my billing cycle as I'm still within the current cycle with no repercussion. Subsequently, to find out my account was suspended and deemed as a late payment being made. Now, on top of this whole situation can’t even make a 1,000-dollar purchase for my business because I have too high of a limit on my personal credit card. This is false marketing as this card is indeed connected to your personal accounts with American Express. I was never told this was the case, as I would have never gotten the card in the first place. My personal accounts should never coincide with my business, as they are separate entities like I was told. Lets just say at this point I'm ready to close every single account I have with this company. I was once a very proud client but after all this that change immensely! This company does not value you as a client; instead you’re treated as a dollar amount. I’m emotionally exhausted and don’t know what more to do!

All of this should be documented on my account, especially the first call where I did not give my consent to open the card originally.Desired Settlement: I would like to receive the membership reward points originally offered. I also would like the late fee reversed on my account.

Business

Response:

American Express mailed our response to the consumer today

Review: American Express owes me $87.50 as a refund.

On July ** I was told it would be 7-10 business days.

It has now been 73 days. I called again today and they said it would be 7-10 business days. They claim I never asked for a refund. I asked them to pull tapes and expedite the delivery of the check. Why should I be suffering for their mistake and their defunct system?

They said I could not escalate to get this situation reasoned quicker. I asked to file a complaint against their policy and procedures and was told I could not file a complaint.Desired Settlement: The way I was communicated to was unacceptable. American Express took no responsibility for THEIR error and I want a simple apology.

It would also behoove them to make a change to their policy and procedure regarding this issue.

Business

Response:

American Express mailed our response to the consumer today.

Review: I have been a customer of American Express since 2001. I upgraded my American Express gold card to a platinum card. I was informed that I had an evaluation period before I had to pay the new card fee. A fee of $412.50 for the platinum card was added to the September 2015 statement. I called and asked for my platinum card to be cancelled and to return to the gold card. The customer service representative told me that I had to pay my statement balance of $1,246.20 minus the $412.50 fee for a total of $833.70. I made a payment of $900, the difference to be added to my unbilled charges. When I checked my account online it reflects a remaining statement balance of $346.20. I called and explained my previous conversation to a different customer service representative that informed me that I had to pay a minimum payment of $952.55. I tried multiple times to explain that I didn't have to pay the fees (as I was previously told) for a card that I don't have. The representative said that she understood but she said that I still had to pay the minimum balance. I expressed my frustration for having to pay charges for services that I don't have (Since I have been using my new gold card for over a week) and she said that I had to wait until the next statement to receive the credit, a different statement from the previous representative that told me that I didn't have to pay the charges. I expressed the fact that it is impossible to plan a budget when they change their position every time I call.Desired Settlement: I would like American Express to recognize their error. In addition I would like to receive a credit for any interests charges and fees from not paying what they said is the minimum balance. I would like a credit on my card of $100 for the inconvenience. If they don't agree, I want American Express to cancel my account.

Business

Response:

American Express mailed our response to the consumer today

I am a victim by the American Express Card, without my notification they empty my account nothing money left for the holiday. Which the business has been luck of financial had been closed which is under a lots of problem I had left the business over 7 years, called notified AMEX that we are in problem here they put a judgment my name instead the business they took from the bank all the money collected by the families for my leaving.

I have several accounts with Amex. Have never been late on any payments in over 4 years. Recently made a decent size purchase and my account was put on hold for financial review. Even after the payment was made timely the hold still remained for no apparent reason and remain to this day. Any attempt to get ahold of (Luis) manager that was assigned to me was unsuccessful.

I had several auto payments linked to this card. As a result of the hold my easy pass was taken away, gym membership terminated along with tons of embarasment.

At least 5 calls made to customer service and no one could help.

Review: American Express Priority Lounges charge you without actually telling you how much you will be charged. American Express Priority Pass was used at the airport lounge. Without telling me that I will be charged, and without even giving me an invoice they charged my Priority Pass Card. Later sending me a bill telling me I ma being charged hundreds of dollars for my visit. Generally when you go into an establishment you are given an invoice or an indication as to how much you would be charged for certain services. Not here, they send you a bill for any amount they please. When you complain as to the charges, they tell you to refer to their fine print in their contract that they sent you.Desired Settlement: American Express needs to refund any fees charged through Priority Pass.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My complaint with American Express is the way they decided not to honor their obligations to fulfill a promotion. In December 2013, I was on the amazon site and there was a promotion to apply for a American blue Cash card and get a free Prime membership once I fulfilled my obligation by spending $1000 using my new American Express Card. I clicked on the link and fill out application and got my approval for the card. I joined Amazon Prime with the expectation that I'll get the annual fee waived. I spent $900+ in December 2013 and another $900 in January, $2000 in January and $2,000 in February. I felt I fulfilled my part in the promotion. I cvalled American Express customer's service in January and was told that there was nothing with my application , be patient and that there was a lot of complaints regarding the promotion, but American Express will honor their obligations. I called back Feb [redacted]and was told that I am eligible and I will be getting the fee waived in about 6 weeks. Six weeks later I called 3/ ** and this time, I was told a different story. [redacted] (empl ID# [redacted]), who is a '[redacted]', claimed I did not click on the 'right' link, because their system did not showed that I applied using the 'correct' link. I am a customer who is clicking on a link, filled out a application and it was approved. It is not my responsibility to ensure that the link 'carried' the proper link. I am in IT and I know that the system can and does make mistake, if there are too many browsers open. It is not my responsibility to ensure that the link worked, it is American Express and Amazon responsibility to honor their commitment The burden of proof has got to be on American Express that the link is FOOLPROOF', if there any doubt that the link is faulty American Express must honor their promise. There has got to be some FCC violation here. American Express got to get me to sign for their card and I spent close to $5000 since I opened the card(and paying the balance in full and on time).Desired Settlement: I want American Express to honor their commitment and refund the Amazon Prime annual fee. I seem that when I was on the last call, they were trying to find any, any reason to deny refunding me the Amazon Prime annual fee. I want American Express to be penalized for trying to get out of their obligation. I just wished I made screen prints, but I didn't think I needed to to it because I was dealing with Amazon and American Express which are both suppose to be very credible companies. [redacted] (empl ID# [redacted]), who is a '[redacted]' was very unhelpful, very rude and very unlike the American Express company, that I had known in the past.

Business

Response:

We responded to the consumer via written correspondence today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[based on the note above, The business says that they 'just' sent me a written correspondence but I have not received it yet] This issue cannot be considered resolved until I received and review the 'written correspondence'. it is the oldest trick in the book, when I hear that 'it is in the mail'. when I hear that, I know the business is not interested in a 'resolution'.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted]

Sent: Saturday, April **, 2014 [redacted]

To: Complaints

Subject: Re: Your complaint has been received

Complaint ID #[redacted] has been resolved. the business american express has post the credit to my account. although I wanted american express to take ownership and acknowledge that how they handled this was unacceptable, I will accept this resolution.