American Express Company

Review: I have been attempting to get my name updated on my credit card for 2 weeks. A few days after my initial attempt, I noticed it was not changed, so I used chat to speak with a representative. I was informed my request had been rejected because the copy of my state issued ID was not legible. I asked why I was not informed. He claimed I was emailed. I was not. I resubmitted the request, making sure I used an even higher resolution picture. That day in the mail a letter arrived informing me the considered my ID illegible because they could not locate the expiration date. AZ ID cards do not have expiration dates. I again used their chat feature, and tried to inform them of this, so that my next request would not also get rejected. I informed them that I had provided them with a state issued ID. They suugested getting a different form of ID. I informed them that I cannot get a driver's license as I am legally blind, and that I see no reason to spend money and time getting a passport simply to update a name when every other place has been fine with my government issued ID. After awhile, I was transferred to a supposed "supervisor" and was told I would get a phone call. 3 business days later, I had gotten no such call. I chatted with them again (I dislike talking with their phone customer service, as it had largely been outsourced. I know that chat is too, but it allows for less room for error, and provides a transcript). I was again informed that I would be getting a call because "Their system was down", was then transferred to another "supervisor", and told the call would come within a day. It has not. This "Supervisor" also ended my chat session leaving me unable to save the transcript from this chat. If you contact them, the name on the account is my maiden name of "[redacted]"Desired Settlement: I just want the name on my credit card to be my legal name; the one that appears everywhere else, including on every other account on my credit report, which they are able to see.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Filed a dispute over a month ago involving a 200 dollar dispute. I submitted supporting documentation stating that the company had promised to refund me the money but they did notDesired Settlement: 200 dollar credit on my card

Business

Response:

We responded to the consumer via written correspondence today. Thank you.

Review: Under the terms of the AMEX Blue Cash Everyday Card I applied for I was to (quote)"Earn 100 Reward Dollars after you use your new Card to make $1000 in purchases within the first 3 months." Consequently I went ahead and made the necessary purchases within the specified time frame, yet never received the 100 Reward Dollars promised in the terms of the agreement. I have been an excellent customer in good standing with AMEX paying my bills ontime and have a credit score in the 770 range. My outstanding balance on this card is exactly $100 and would like AMEX to credit my account with the Reward Dollars so I can settle this account. Thank You for your help!Desired Settlement: I would like AMEX to credit my Blue Cash Everyday Card account with the advertised 100 Reward Dollars per terms of the agreement.

Business

Response:

We responded to the consumer via written correspondence today.

Review: Unethical business practices and rude employees

I have 225 dollars on an American express card I cannot use because the card does not work. I have told 3 different representatives this Several times and they keep telling me to try again. I have tried it at 4 atms, 2 stores and 2 merchants online and it won't even read the card so I can put a pin number in. The first lady told me they would expedite a check but I have to fax a copy of a bill with my current address even tho I have already changed it online and given them all my security questions. The second lady gave me a fax number so I faxed it over today. I called to verify it was received and that my check would be expedited. She informed me it would not be and no fax was received. I spoke with a manager who told me I needed to resend it to a different number and the check would not be expedited. And it would also take 3-5 business days to process my address change. I Am Not Late On Bills And Very Upset With The Fact They Think It's OK To Treat Customers With Such Disrespect. I will make sure to never use American express again. Their practices are extremely unethical.Desired Settlement: 227

Business

Response:

We responded to the consumer via written correspondence today.

Review: My [redacted] bank experienced an internal issue that delayed my payment to my [redacted] credit account. I have supporting documents.

On 03/**/2014, [redacted] sent me to collection as a result of a payment that they received late.

My [redacted] bank experienced an internal issue that delayed my payment. I have supporting documentation for your review.

On 03/**/2014 and 03/**/2014, I spoke to [redacted] about the issue. They advised that there was nothing they could do. They refused to assist me.

[redacted] stated that they attempted to contact me numerous times. However, upon verifying my contact information, they still had my old address on file. They failed to update my mailing address when I had called in the past to do so. They also had numerous phone numbers that I never provided to them and did not belong to me.

In 2012, I was a victim of fraud on one of my [redacted] credit cards. It worries me that every time I update my contact information, [redacted] always fails to have the right phone number on file.

On 03/**/2014, I received a derogatory notice from my [redacted] credit monitoring account via e-mail. It stated that it was from [redacted]. This is how I discovered the problem with [redacted]. Hence, on 03/**/2014, I reached out to [redacted] and gave them my phone number and mailing address. In addition, on 03/**/2014, I made a payment to [redacted] since [redacted] only received a partial payment from my [redacted] Bank as a result of [redacted]'s internal issue.

ADDITIONAL DETAILS:

Case is being handled by another organization: [redacted]Desired Settlement: [redacted] is refusing to remove their late charge fee. They also refuse to remove my derogatory notice from my credit bureaus. They also closed all of my accounts and refuse to reward me 517 in US Dollars' worth of travel points. I am seeking everything I have highlighted and the removal of the derogatory notice that is now affecting my credit.

Business

Response:

We responded to the consumer via written correspondence today.

Review: American Express has locked my card from being used. They tell me due to "Fraud".

However, I can't get a call back from American Express, and they won't tell me anything about my account when I phone them.

I want someone from American Express to call me and tell me what is going on with my account.

It's been almost a week now.Desired Settlement: I want someone from American Express to call me ASAP, to tell me what kind of fraud is happening with my account.

And when I'll be able to use my card again.

And an apology from their "Fraud" department for treating me like a criminal over the phone, regarding my own account.

[redacted] ###-###-####

Business

Response:

We responded to the consumer via written correspondence today

Review: I spent $50 on 9-1-2015 and $150 on 10-*-2015 on united airline product. But I only received $150 in total for the airline credit on my card ending 81006. AMEX still owe me $50Desired Settlement: give me the remaining $50.

Business

Response:

American Express mailed our response to the consumer today.

Review: Last fall, my husband and I began receiving statements from American Express stating that our accounts would soon be closed due to inactivity. Neither or us have ever had an American Express account. We received several of these notices, in each or our names. I finally contacted the office to report the situation. Last summer we did receive a credit card offer from American Express Sky Miles, but there was no card, and it looked like it had been opened. Since it looked like junk mail, we didn't think anything of it and threw it away. We told the operator at American Express this and stated that we have never had a card from them. At the time, the customer agent told us not to worry about it. She closed the accounts, and she assured us that we would receive no more notices, that any charges on this account would be erased, and I could consider it closed.

Today a bill from American Express came in the mail with charges amounting to $648.89 in my husband's name.

We are getting very upset about this. Not only are these charges fraudulent, if a payment is not made soon, our credit rating will take a big hit as well.

In order to try and clear this up today on the phone, the agent insisted that my husband give his social security number. Of course, my husband was very leery of doing this and refused. Finally, she told my husband that this account is now considered closed, but I am nervous. I don't trust them, since they were supposed to close both accounts before and didn;t.Desired Settlement: I would love it if we could somehow be assured that these fraudulent accounts are truly closed, and that any delinquency attributed to myself or my husband on the account be amended so that it will not negatively affect our credit rating.

Business

Response:

American Express mailed our response to the consumer today.

I have had an American Express Serve card since April of 2015. As a small business owner, I have found it to be enormously useful. It allows me to conveniently separate my personal and business transactions, and in so doing, makes the process of differentiating between business and personal expenses much easier. I love how easy it is to put cash on, whether it is via direct deposit (ACH), having a customer who happens to have a Serve card pay me via a transfer to my card rather than another form of payment, buying a [redacted] money order and e-depositing it onto the card, etc. Also, the Serve card only charges me $1 per month. I can have a very high maximum balance as well - the card can hold up to one hundred thousand dollars.

The Amex Serve card is one of the best prepaid debit cards out there. They don't nickel and dime you, or try to charge you something ridiculous like ten dollars a month, or charge you to speak to customer support, or charge you per transaction (I'm looking at you, Rushcard).

I highly recommend this card to anyone who wants to spare themselves the trouble of dealing with the big banks, and in particular to any business owner who wants an easy way of completely separating their personal and business accounts.

Recently opened up a "Premier Rewards American Express Gold Card". This card requires you to pay off your balance each month and earn points along the way. The first month our bill was over $8,500 and was of course paid in full before the due date. Half way through the second month our card was blocked at $4,000 and I was told to make a payment before the due date to have the card unblocked. We spoke to four different American Express representative including a "supervisor" named Steven H[redacted] who was the rudest one of all. They informed us that the "system" has to learn your spending habits and will block the card intermittently. I informed the representative that being out to dinner and having your Amex CC declined over and over is embarrassing and makes your customers feel like they have done something wrong. Stephen H[redacted] told me that if I want to be sure the card will go through, just check the app for "available spending" prior to every purchase for the next 6 months as there is no limited dollar amount that we should stay under to ensure we won't be declined. Really??!!?? That is the answer? With an 800 credit score and 200k income per year I think it is ridiculous treatment of your customers. How do you even stay in business with a system like this and people like him representing AMEX. GO SOMEWHERE ELSE WITH YOUR MONEY, I WILL.

Review: There are several issues that I have with American express merchant services. The first is they incorrectly input my company tax id number. That resulted in them erroneously withholding taxes on my corporation. They admitted their error and said they would return my money in 7-10 business days. On the [redacted] day they called and said oops its not being returned!! The is irs tax law that requires that they send the money back. The other issue is the customer service. I got passed from person to person then the final purpose was awful, arrogant and condescending. He told me I couldn't talk to anyone that could make a decision? I have used American express in my business for over 20 years but will not again!Desired Settlement: Return the 8,500 erroneously withheld

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My card was cancelled after only 3 Months!! I was told I had a low FICA score and overwhelming debt in my name! I wasn't given an email nor a warning about anything funny going on with my account I was also told that my account was pass due. I sent out to Cashier check which when I checked with the back they were cleared by American Express. I got off the phone and contacted the 3 Credit Bureau and saw my score and my credit history and it was nothing like they said!! I do have a remaining balance with them but was told to have someone to American Express Investigated before my last payment I can always dispute things off my credit just because I fear they have mixed me up with someone else. They had me down with no job and no income at all! I don't want this on my credit but I want American Express to make sure my account closes with a good mark. I have been looking them up and i'm not the only claim like this also they have been pulling my credit since I got the card and has given my info to others to pull my credit too!! I would like to have my point that I had builded up into a gift card I earned those! I'm still waiting for a letter tell me why my card was cancelled but I haven't gotten one of those yet!Desired Settlement: I don't want any phone calls I just want them to make sure no bad marks on my credit because of them!! And all my earned bonus point I have earned!!

Business

Response:

We responded to the consumer via written correspondence today

Review: As of 11/**/13 I had $201,218.75 in an AmEx Bank savings account (as per bank statement) bearing 0.85% interest. On 12/**/13 I called the Bank, wishing to transfer $100,00 to another account, after it proved impossible to do this on the Bank web site. The woman I talked to sounded so uncooperative and devious that I decided to close the account and have no more to do with AmEx. She said a check would be sent out on Monday 12/**. I instructed her to send it by an overnight service. At 6 PM on Friday 12/**I received a check for $201,326.05, representing the status of the account on 12/**. Since area banks are closed over the weekend, I could not deposit the check until 12/**. AmEx sent the check out negligently late and did not keep the representative's promise. At 10:30 AM 12/** I called the Bank to complain about all the time the Bank held my money without paying interest, as per their advertising and other statements. I talked to [redacted] employee no. [redacted]. She said she would try to get me an adjustment. On or about 01/**/14 a woman from the Bank called me and said she will try to get an adjustment of about $107 processed for me. She called me a few hours later to say this had been denied and I told her I would file this complaint. In my view, the Bank should pay interest thru Sunday 12/**inclusive, an additional amount of $28.12. Any Internet bank should make it easily feasible to transfer funds to other accounts through the bank's web site. AmEx does not do this, only if one is clairvoyant enough to know where one will want to send money way in advance to one single pre-selected account. AmEx also does not respond in a timely fashion to customer instructions, preferring to sit on other people's money without paying interest. If this had been handled in 2-3 days there would have been no complaint.Desired Settlement: Payment of $28.12.

Business

Response:

We responded to the consumer via written correspondence today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Bank's letter did not address the substance of my complaint. I cashed the Bank's check ASAP upon receipt. The check arrived later than what the Bank initially proposed. The delivery service they used was unconscionably slow, certainly not an overnight service. I believe the Bank is responsible for interest corresponding to the period they held my money.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence today. American Express

considers this matter closed.

Review: Now I understand why many vendors don't take American Express. On my October **'13 closing bill the previous balance was $4,244.36, and the payments and credits were $4,279.97; thus, I made an overpayment of $35.61. American Express got paid more that I owed on my previous balance, but did not pay me interest. However on my 11/**/13 closing statement my previous balance was $661.67, but I miscalculated my payment of $576.35. AMEX promptly charged me $16.51 for an unpaid balance of $85.32, for ONE MONTH, entailing $20% of the unpaid balance and a whopping $240% per year. On my statement ending 12/**/13 my previous balance was $1,108.49 and my payment and credits were $1,122.96, an overpayment of $14.47, However, even though most of the months I end up with an overpayment, just because on the previous month I miscalculated once the payment for $85.32, and this month I overpaid, AMEX again charges me interest for two months in a row, this month an amount of $21.97 for this one month that I overpaid the balance. AMEX tried to explain their convoluted policy. One time I opened a savings and when I deposited a check it took AMEX almost a month to release my funds. AMEX seems to be accustomed of abusing their customers. I have been trained as a CPA and can tell you that such abusive policies are not acceptable. If AMEX don't help me through the Revdex.com and refund my money, I will file a complain with the FTC. Thank you for your help.Desired Settlement: $38.48, since I made an error one time only, I am a good customer and overpay my monthly balance most of the time.

Business

Response:

We responded to the consumer via written correspondence today January **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No the company did not resolve the issue, they just evaded the issue. AMEX sent me a letter denying my claim and explaining the convoluted policies; which, I disagree with, and are illegal.

The letter was signed by [redacted]

Thank you for your help.

Sincerely,

Review: I received offers twice from American Express regarding a pre-approved/qualified letter of credit card with American Express. I was denied 3 times because of the first time I applied myself.

After American Express falsifying my pre-approval/qualified letter and conniving me into believing that I would be offered a credit card as mentioned, American Express is deliberately running a hard credit inquiry against my credit history and negatively impacting my credit score when they are aware of the fact that I was never pre-approved nor pre-qualified.Desired Settlement: Explain why am I being sent pre-approved, pre-screened, pre-qualified offers and letters when American Express is aware of my financial standing and deliberately and unnecessarily affecting my credit history in a negative manner by performing a hard inquiry against my credit history.

Business

Response:

We responded to the customer via written correspondence today.

Review: Promotion mileage not received. Unable to meet purchase requirements due to not receiving card.

Signed up for card and promotional offer while registering for a Delta flight in Nov. Flight was charged to card yet I never received the card. I contacted Am Ex in dec as I tried to pay the card online and couldn't register it as I didn't have the card with a security code. Am Ex agent helped link the card to my existing account, but could not confirm if the promotion was set up.

I called for new card in Feb, but agent couldn't confirm if the card would still be linked to the promo and to wait for my statement or check with Delta. I emailed delta twice, but they just directed me to Am Ex to receive proper assistance.

I contacted Delta on 3/**and they offered me no assistance.

It has been very time consuming in the issues I fed trying to pay my initial statement, requesting a new card, and trying to get my initial promo properly synced.

I feel I am being punished for not receiving my initial card and I had told them in Dec and Feb I didn't have one. They reissued on 2/**(4 days after the initial 3 mo promo period ended).Desired Settlement: Seeking the promo to be effective when I got the card and the 50,000 delta miles issued to my skymiles account. Per Delta,

"If you have bonus miles that have been rejected, please have your American Express representative contact their liaison to resolve the issue and complete your transfer."

In talking with Am ex and a [redacted] they both explained there was nothing they could do. Very unpleasant experience.

I would like to cancel card if I am not going to receive the benefits that promp

Business

Response:

We responded to the customer via written correspondence today.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet received the written response indicated to be sent by this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to the consumer via written correspondence on April **, 2014. The consumer needs to allow 7 – 10 mailing days for mailing time.

Review: My American express card was violated and in addition to attempt make massive charges, per American express representative they requested an address change and replacement cards. They also made a payment in the amount of $2**3.51 from my checking account on 06/**/**15. This payment cleared my account on 06/**/**14 and was not authorized by me. The Fraud department was aware that this payment was made fraudulently and I was advised by the representative on 06/**/**14 that the [redacted] was noting this in addition to the fraudulent charges made. I was then advised if I were to incur any late payments as a result to advise them.

However, as of this date I have not received any resolved. On 06/**/**14 I was advised by amex that a provisional payment in the amount of $A2**3.51 was being processed and refunded back to my account and I should received the payment within 24/48hrs.

On 06/**/**14 I received a call from a representative that he was in the processing my payment.

On 06/**/**14 I called to confirm payment status and was again given the standard answer 24/48 hrs. I

On 06/**/**14, I called again and was advised by the representative that they had credited the $30.00 plus $2**3.51 to my amex account. I asked how can you credit my money that was not owed to you to my account and this is contrary to what I had previously been advised. I requested to speak with a [redacted] because I explained that they have placed me in a financial burden as I need to pay back money I borrowed to pay my bills. [redacted] by the name of [redacted] came on the line and after reviewing my inquiry explained that a refund should have been wired transferred back to my account as the fraud department close this issue on 06/**/**14. He then stated that he would need to call me back the following day because he needed to send an email to the [redacted] responsible for the transaction.

On 06/**/**14 he called me back again and explained that I was a vicitim of identiy theft and as result my inquiry has been returned back to the fraud department and it would take about 30 days. I then explained that this is unacceptable and I annoyed that each time I call this company I receive a different answer. I then requested to speak with a [redacted] in the Fraud department. Mind you I am at working trying to get this issue resolved. Afte being placed on hold for ** mintues,. someone by the name of [redacted] came on the line; however, I was using my cerll phone in the call was inadvertently disconnect. I waited a few minutes hoping she would call back and wehn she did not, I attempted to call the number reflected on cellphone when [redacted] called. However, this was unsuccessfully as I received a fax tone.

On Saturday, 06/**/**14, I received a letter from amex advising that they inadvertently applied debits totalling @2**3.51 to my account. To correct this error the adjusted credit adjustments to my account. If I needed to communicate with them further I should setup an email via their website.

On 06/**/**14 I called them again to ascertain my status. I was transferred to the specialty department and conferred with someone by the name of [redacted]. After verifying my personal information she placed me on hold and return by stating that she could not release any information because information on my account had been updated on 06/**/**14. I explained that the only info updated is the security pin I was advised to change and this was presented at the onset of this call. She then stated that my cellphone is not verified. I explained to her that you only asked for a number to call back in the event we were disconnected. I advised that I was calling from my work extension and should we get disconnected to call back via my cellphone. She indicated okay. She refused to communicate any info to me. I then expressed my frustration and requested to speak with a [redacted]. Once I again, I was placed on hold for about 2 to 3 minutes. She then returned stating that a [redacted] was not available. I expressed to her that this has gotten hold and I do not appreciated the customer service I have received since 06/**/**14. She then stated curtly that she understand my frustration but she was warning me that I needed to maintain my professionalism. I explained that how dare she speak of professionalism when amex has not exhibited any professionalism. I have received nothing but a bunch of lies and misinformation, yet I am still financially burdened with no resolve. I then hung up.

I went online to see what other recourse I had for presented my complaint as I have been unsuccessful. I then learned from other blogs that this is amex reputation for not refunding funds they were not entitled to received and the customer service is poor.

All despite refunding my funds, they did not hesitate to federal express me a new card which was placed on my porch within 48hrs. Yet they each express that I am a victim of identity theft. I took the necessary actions by contacted the 3 credit bureaus etc. However, as of this date I have not received my money and I have bills to pay and friends to repay.

I am a Veteran of the Unites States and have been a loyal customer with amex since [redacted]. I only request that they refund my money.

I thank you in advance for any assistance you may provide.Desired Settlement: I need to repay money I borrowed to pay my bills and pay other bills due. I would like to have my money returned as advised promplty

Business

Response:

American Express mailed our response to the consumer today.

Review: I was offered a credit card , all the docs I got in the mail said credit card. It never said charge card so I maid payments like a credit card

I was offered a credit card , all the docs I got in the mail said credit card. It never said charge card so I maid payments like a credit cardDesired Settlement: I want them to correct the bad record on my credit beacuse I always made payments on my card

Business

Response:

American Express mailed our response to the consumer today

Review: I had an account with them I faxed them over papers about my house getting robbed and a family memeber getting shot.When they entered my house they took our wallets purse and valuable things they kept using my card I filed dispute and reported my card stolen they kept sending it the the old address [redacted] where I havent lived at since the incident happened on may ** 2014 they closed my account after my cousin [redacted] sent me money for 400.00 they never refunded my account or sent me my check.Desired Settlement: Just give me my money of 1,800.00

Business

Response:

American Express mailed our response to the consumer today.

Review: I have requested a charge back for the amount of $4,389 back to my AmEx on 2 separate occasions.

Claim Number [redacted] Claim Number [redacted] I am starting to believe I am dealing with a complete crew of outsourced third and fourth rated incompetent representatives who cannot understand a basic customer claim made in English. I live in the United States and I expect things to be done the right way versus "screw you customer, now that we have your money, we don't care if we misrepresented what we sold you, now these are our terms and you must abide by them! You have no voice in the matter. There's hundreds more like you. We don't care about customer loyalty or your satisfaction, or if you'll ever come back because there's hundreds more just like you!" Seriously? Because that's what I'm hearing and I sure hope I am wrong.

On both claims I was told by AmEx representatives that per merchant policy, AmEx cannot honor the charge back due to [redacted]'s policy on custom made orders. "That is a legal matter" was what the last AmEx representative told me. Problem is, I am NOT disputing their policy. Their policy is null. Thank God I live in the United States and being lied to by a merchant is illegal. [redacted] never disclosed at the time of purchase that if the product was faulty/defective I would have to eat the bill regardless of right and wrong and that [redacted] would go ahead and send me the replacement sheets whenever it was convenient for them. Wait? Did I just enter the Twilight Zone? Let me explain what transpired. What I purchased is NOT what I received. My claim is not about [redacted]'s policy, it has to do with the fact that the merchant ([redacted] - specifically [redacted]) sold me a quality product and what he sent me was quite different from what I purchased. I received faulty/defective merchandise for a custom made sheet I ordered which I had expedited ON PURPOSE due to time constraints at the time of placing the order. I needed to receive the sheets before September 2014 and [redacted] was made well aware of my time constraint at the time of placing my order. He assured me everything would go as expected, charged me an additional 10% to get the order expedited through production, and I was well on my way to receiving a beautifully custom-made Italian bed-linen before "[redacted]'s" one month Holiday in August 2014. I couldn't have been happier. What happened next was not on my radar: the sheets I received where far from being the "luxury quality sheets" I ordered. I received them in late July 2014 (order was placed beginning of June 2014). However, upon receiving them, I immediately saw that THE SHEETS WHERE DEFECTIVE. The merchant/factory cut too much of the peracle fabric and when they went to sow on the lace in lieu of the portion of the peracle fabric that was cut, the sheet and lace created an unevenness of fabric, very apparent when you fold the sheet over. The top and bottom part of the sheets did not line up. There was a difference of about 1-1.5 inches on the left and right sides. So, like any normal human being, I contacted the merchant, expedited back the new and unused defective merchandise, and requested one of two solutions a) a custom replacement sheet before September 2014, or b) cancellation of the order and refund. The merchant's reply? They are unable to meet the deadline of September 2014 to send me a replacement sheet because the factory in [redacted] was going to be closed for the majority of the month August 2014, and they were also not going to be cancelling my order or refunding me back because special order items are non-returnable. They sent me a bad product and now they don't want to refund me? WAIT. Surely this merchant isn't based in the United States, or is it?

Hm, your factory is closed in August, eh? Why is this now MY problem? What [redacted] suggested next was that I keep the faulty sheet, use it, and that he would go ahead and re-create another sheet and send it to me later on once the factory re-opened. Later??? I told him that his suggestion was NOT O.k. by me and that his solution was unacceptable. I had not agreed to that - not before, not now. He basically told me to go an eat turf and that the sheet was non returnable. What he did next shocked me. He re-sent the same faulty/defective sheet without my permission and ignored that I had already asked him NOT to send any items back to my address without my agreeing to receive them first. He went ahead and sent it anyway and I know this because he told me in an email that he re-sent the same faulty sheet, which I refused and returned to sender.

If the merchant cannot meet the deadline, this is NOT my problem. So, why are they making it my problem? I don't care if it's a non-returnable item, what you made is NOT what I ordered and you can't oblige a customer to pay for an item that was NOT what I ordered. Had the sheets been fabricated without defects AND delivered before the September 2014 deadline rest assured I would not be disputing this charge. I was transparent with [redacted] from the get-go and he was made well aware at the time of purchase that I needed the sheets before September 2014. NO WHERE ON [redacted]'S WEBSITE/POLICY DOES IT STATE CUSTOMER PAYS FOR MERCHANDISE RECEIVED REGARDLESS OF ERROR/SHORTCOMINGS ON OUR PART. Am I clear? I sure hope so. Because that's where I am drawing the line. Thirds time's a charm. This will be the last claim I open in regards to this dispute. I sure hope American Express can get it right this time. I expect to be refunded for the amount of $4,389 on my AmEx.

I do not have the sheets in my possession. [redacted] has possession of the sheets. [redacted] (sent back defective merchandise) [redacted] (same defective sheet redelivered by [redacted], and refused by me) - this is not acceptable.Desired Settlement: Refund for the amount of $4,389 back to my American Express credit card.

Business

Response:

American Express mailed our response to the consumer today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Merchandise paid for and received from merchant was defective upon receipt. Product left the warehouse defective. Items were not inspected prior to delivery from warehouse. Defective merchandise has been returned to merchant. I am not willing to work with this merchant as I did not obtain the replacement product within the time-frame needed. I am requesting a dispute authorization in the amount of $4,389 reversed back to my American Express credit card.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While we appreciate the customer’s feedback our position on this matter has not changed. Please note that American Express considers this matter closed. Unless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What is the name and title of the AmEx representative working on my account? To this date, no attempt to resolve my claim has been made. Please advise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,