American General Life & Accident Insurance Co

Dear Mr***,
Evine is in receipt of your letter to the Revdex.com
After reviewing your account, the ValuePay option has been restricted due to a financial loss taken for non-payment of ValuePaysWe attempted to collect the debt for six months to no avail and it was then
sold to our debt buyer *** Financial, LLCThis debt has since been satisfied with them
You account has been reopened for full pay orders onlyEvine does reserve the right to restrict ValuePays on an account as stated in the terms of use listed in your account information at www.evine.com
Sincerely,
K*** Senior Credit Payment Specialist

Initial Business Response /* (1000, 8, 2015/08/11) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order of the Beautyrest Recharge(r) Ingleside Plush Pillowtop Mattress (order# XXXXXXXXX)I apologize for any inconvenience this has
caused
During our conversation on August 10, 2015, I advised you the information you were provided by our Customer Service Department was correctIt was found that the 60-day return policy you saw online was a typo and this item actually has a standard 30-day return policy, as all of our Simmons bed sets doThis typo has since been corrected
I further advised you this typo was covered by our website's Terms of UseThe Terms of Use state:
Correction of Errors and InaccuraciesThe information on EVINE.com may contain typographical errors or inaccuracies and may not be complete or currentEVINE Live reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availabilityEVINE Live reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from EVINE LiveEVINE Live reserves the right to limit the order quantity on any itemIn the event that a product is listed at an incorrect price due to supplier pricing information or typographical error, EVINE Live shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card chargedIf the incorrect price or typo is discovered after the product has shipped, you acknowledge that you will either refuse the delivery, return the product (at EVINE Live's expense) or you will be charged the EVINE Live price of the item as it should have been for the item(s) in question on the day of the sale and may have restrictions placed on your EVINE Live accountIf your credit card has already been charged for the purchase and your order is canceled, EVINE Live shall promptly issue a credit to your credit card account in the amount of the incorrect price
We are unable to honor your request for a return as the 30-day return period has expiredI did offer to contact Simmons on your behalf to initiate a warranty claim, but you advised me that you had already done so
If you need further assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is important to note that I ordered this mattress on 5/23/and received it on 6/8/At no time during the order placement process or shipping process did Evine advise me that the Day Comfort Guarantee was a "typographical error"Evine Live chose to do the unethical thing by invoking their rights under the Terms of Use policy AFTER I received the merchandise, AFTER I requested relief under the advertised Day Comfort Guarantee, and AFTER I brought the misrepresentation to the attention of Evine Live on 7/23/
The inclusion of a Day Comfort Guarantee influenced my decision to buy the mattress as it gave me piece of mind knowing that I was purchasing it from an online retailer, sight unseenIntentionally, or unintentionally, the fact remains that Evine Live misrepresented the Day Comfort Guarantee in a material respectIt is highly coincidental that every size of this mattress and/or foundation combination shows "Sold Out" on Evine LiveIt would appear that Evine Live certainly knew the consequences for continuing to advertise the Day Comfort Guarantee and chose to mitigate the risk by removing all traces of the Day Comfort Guarantee verbiage and by closing out the availability of this particular mattressThis is truly ironic indeedI am curious to know just how many of these particular mattresses were sold to other consumers, and how many of those consumers relied on the misrepresentation of a Day Comfort Guarantee to make a purchasing decision
As a consumer who has been wronged, I am confident that the legal system will deliver justice even though Evine Live refuses to the honorable and ethical thing

April 3, *** *** ** *** ** Brentwood, NY 11717-Cr: *** Case#: *** Dear *** *** We have received your complaint from the Revdex.com regarding order ***, item 465--Lenovo Miix 10.1" Intel Atom 64GB 2-in-
Windows Tablet w/ KeyboardWe apologize for any inconvenience this may have causedI have attempted to contact you by phone to no avail We apologize for the delay, your return was processed on March 27th, 2017. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through FridayThank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office Evine CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/05/21) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of an order (order # XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on May 21, 2015, we
discussed your returnI advised you that in order to further investigate the return we will need a tracking number in order to verify receipt of the merchandiseYou stated that you did not have this information on hand during the callI advised that once you find this information you may contact me directlyAs of May 20, I had not had any response from you, however, looking at your order it does appear that we have since received your return and processed a refund to your account
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

I am rejecting this response because: I was made to feel like a criminal because your customer service is so inept they can't accomplish a simple taskI was basically accused of lying by your customer service over a situation that, literally, had nothing to do with meI spent an entire hour on the phone with the most rude, thoughtless, people I think I've encountered in years and all of them insisting that it must be METo have an apology, after the fact and from an unrelated person, and only because you knew my complaint would shame you publicly on the Revdex.com site is insultingI would rather not have anything else to do with your company but I made the mistake of order several other itemsThey will be paid for in fullBut do know that my future purchasing decisions will be based on this 'wonderful' experience. P.Sthe next time one of your "Customer Service" reps call from your collections department (because you screwed up) I promise I'm gonna let them have it with both barrelsThis won't happen again

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your refund for the *** RECONDITIONED IN4K ULTRA HD SMART LED TV W/WIFI-UN55HUitem 458-324(Order XXXXXXXXX)We apologize for any
inconvenience this has caused
During our conversation on January 7, 2016, I advised that the item was shipped from a secondary warehouseI advised that I would have to get in contact with them to find out when your refund would be processed for the televisionAs of January 11, I got confirmation that they had processed your return and the refund was issued back to your original method of payment
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9:30am-6pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Office of the President
EVINE Live
CC: Revdex.com

September 29, Mr*** *** *** *** *** Porter, TX RE: Cr *** Case Number *** Dear Mr***, EVINE is in receipt of your letter to the RevDex.com Our records indicate that on September 26, you placed order number *** for a Nest Learning Thermostat 3rd Generation w/ Tech Support requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, K*** Credit Payments Lead

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear *** ***,
We have received your complaint from the Revdex.com in regard to the item you did not receive (order# XXXXXXXXX, item# XXX-XXX)I apologize for any inconvenience this may have caused
We have completed
the investigation of the item you did not receive and issued a refundAs you ordered two of these items on the same order, which were on ValuePays, the refund was applied to the outstanding ValuePays of the item you did receiveHere is the remaining ValuePay schedule for the item you received and kept:
2nd ValuePay: $(originally $29.92) due 8/22/
3rd ValuePay: $(originally $29.92) due 9/21/
4th ValuePay: $(originally $29.92) due 10/21/
5th ValuePay: $(originally $29.92) due 11/20/
6th ValuePay: $(originally $29.92) due 12/20/
I apologize for the delay in resolving this matter
Sincerely,
*** ***
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return for Cozelle 58"x72" Plush Wrap item *** XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on December 22, I advised you were able to return the items back and a late return extension would be allowed for the itemsI advised once items are received in the warehouse a refund would be issued to the original method of payment that was used to place order
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9:30am-6pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Office of the President
EVINE Live
CC: Revdex.com
Complaint Response Date bumped because: Holiday

I am rejecting this response because:
This still does not tell me WHY this happened to begin with, my account is now OK, but not then, I could never find out WHY, this is what I want to know, and how come it was not cleared up when I did find out and called, someone was supposed to call me back if they could not process the payment on my account. This did not happen at all, I can send a statement that shows I have almost $2,credit left on my account and no one bothered to call me to say it could not be posted. I just want to know WHY this happened to begin with when I have a credit line of almost $5,and only had $2,in charges, why was this account put on credit hold to begin with, no one has ever been able to tell WHY and why now my account is OK, except that I am on credit hold.Thank you.*** ***

Initial Business Response /* (1000, 6, 2015/06/26) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for an Invicta watch (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on June 26, 2015, I
advised you of EVINE Live's pricing guarantee policyI advised you that normally we can honor prices within hours of an advertised sale priceThe price of $was shown in a video on www.evine..comThere is a disclaimer that accompanies these videos that reads "Video replays of previously aired programs may contain special offers, promotions or pricing that are no longer validPlease see current pricing options displayed next to the video." As a courtesy, since you claimed that our agent offered you a more recent sale price, I offered to adjust the price of your order to $399.86, which is the price advertised on May 7,
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 8am-4:30pm CST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/06/29) */
Evine contacted me to and they apologized and offered to honor the priceThis was a great outcome and I am glad to see they were understanding and able to help meThank you Evine and The Revdex.com

Dear *** ***, This letter is to follwith our initial response dated December 28, I apologize for the delay in this response with additional information.We have confirmed the prize you won has shipped out via FedEx tracking# ***, which is currently scheduled to be delivered January 11, 2018 We sincerely apologize for the delay in this prize being sent to youAs a gesture of our sincerest apologies, we are also applying a $10* Evine Credit to your account, which will be applied towards your next purchase. Once again, I do apologize for the delay and any inconvenience this may have caused

I am rejecting this response because:
I continue to be beyond frustrated. I reported to the Revdex.com because I felt I wasn't being heard by your organization Apparently, the tradition continues. If you look back into my 12+ phone calls to Evine and your collection dept - I was sent paperwork to completeBut, when I contacted loss prevention to ask a question pertaining to the notarized signature requested on the documents and a fax # to submit the documents too- I was told I didn't need to submit any paperwork after all. I feel like Evine is playing gamesI would've submitted documents months agoYOUR COMPANY SAID, IT WAS NOT NEEDED Has Evine taken steps to file a trace through UPS on the package? The UPS Store (where I receive my mail) and I both have contacted UPS to place a trace on the packageWe were both told, "The sender would need to instigate a trace." I'm assuming Evine has insurance on all packagesCould you please provide me with the results of my request? This was my 1st and last purchase with, EvineI'm disappointed (angered) and frustrated at the lack of communication amongst depts, lack of integrity and customer service, etc...I will not continue to, "jump through hoops" because your company changes their mind every minutesI expect this matter to resolved no later than 5pm (EST) on Feb20, 2018. Respectfully,.*** ***

Dear *** ***, We have received your complaint from the Revdex.com regarding the headphones for your Apple MacBook Air (order# ***). I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-6:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office EVINE Live CC: Revdex.com *** ** *** ***

I am rejecting this response because:
this is a lie when I ordered items with you before and now I call the call center and they never tell you about a credit check and your channel or your show host don't tell you either you are only told make the first payment and then you are billed the next monthsI DID check my credit and it is 750! don't tell me now that my credit is no good when I just used value pay a few months ago. It illegal to use my credit without my permission, or to tell me first !Which your staff refused to do when I placed my order, If told me that you do that I wouldn't have ordered anything from you.fyi I HAVE contacted the Illinois attorney general, and the one Minnesota where you are and they both saw the site and it is illegalI HAVE FILED COPLAINTS there to.I don't your sorry and you don't tell people if you did no one would shop with you. You broke the privacy act and the law will catch up with you *** ***

March 27, 2017 *** *** *** *** *** West Palm Beach , FL 33415 Cr: ***Complaint ID: *** Dear *** ***, We have received your complaint from the Revdex.com regarding our return policy along with your claims of
not receiving itemsI apologize for any inconvenience this has caused. During our conversation March 20, we discussed our holiday return policy pertaining to order numbers ***, *** and ***These items were purchased on November 30, and within the holiday return timeframe, which began on October 8, to December 23, 2016. However, in order for us to process these returns, all items purchased during the holiday timeframe would have needed to be in our warehouse no later than January 31, According to the return scan for the order, the items were not submitted to the Post Office until February 8, As you stated that you sent back all the orders yourself, I advised you that I would need a Proof of Delivery in order to resolveOn March 21, 2017, you provided a receipt, however the information on it was not legibleAt that time I had asked you to allow me a few days to review the matter furtherAs of March 27, this matter is still under investigationThank you in advance for your patience If you have any additional information, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation. Sincerely, Bridget ***Executive Resolution OfficeEvine CC Revdex.com

Initial Business Response /* (1000, 5, 2016/03/18) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding additional authorizations on your MasterCardI apologize for any inconvenience this has caused
During our conversation on March 16, 2016, I
advised you that after further review, EVINE Live was able to confirm that there were additional authorizations placed on your MasterCard, and that after verifying this, we were able to send authorization reversals to your issuing bankYou verified that you had seen these reversals and that your funds had been released
I apologize for any inconvenience this matter has caused
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/03/21) */

Initial Business Response /* (1000, 5, 2016/03/14) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your return of the Apple iPad (order#XXXXXXXXX)I apologize for any inconvenience this has caused
Per our conversation on March 14, 2016, I
advised you that a refund did process on March 11, to the MasterCard that was used on the orderThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.combetween the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */

Initial Business Response /* (1000, 5, 2015/05/01) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding a ring that you purchased order# XXXXXXXXXI apologize for any inconvenience this has caused
During our conversation on April 27, we
discussed this matterI apologized that the ring you received was not to your satisfactionI advised you that as stated on the return form included with your order, all merchandise has to be received in our returns department before we will issue creditAs a courtesy, in addition to your refund a $EVINE credit was applied to your account for use toward your next purchase
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***, We have received your complaint from the Revdex.com regarding your return shipping charges for the Patricia Nash "Granada" Leather Flap-over Crossbody Bag (order number ***)I apologize for any inconvenience this has caused. During our conversation on
September 28, 2016, I advised that we would allow a one -time exception and waive the return shipping charges. I will make sure that all of your feedback gets to our product team as well as the Vendor If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday We appreciate your understanding in this matter. Sincerely, Lisa ***Executive Resolution OfficeEvine