American General Life & Accident Insurance Co

Initial Business Response / [redacted] (1000, 5, 2015/11/27) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the cancellation of two Samsung televisions (orders XXXXXXXXX and XXXXXXXXX)I apologize for any inconvenience this has caused During your conversation with our Customer Service Supervisor, Martha, on November 24, 2015, you were advised that the prices advertised online for these items were incorrect, and that we would not be able to honor these prices as you requested This type of error is covered by our Terms of Use, which can be found at www.evine.com: Correction of Errors and InaccuraciesThe information on EVINE.com may contain typographical errors or inaccuracies and may not be complete or currentEVINE Live reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order)Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availabilityEVINE Live reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from EVINE LiveEVINE Live reserves the right to limit the order quantity on any itemIn the event that a product is listed at an incorrect price due to supplier pricing information or typographical error, EVINE Live shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card chargedIf the incorrect price or typo is discovered after the product has shipped, you acknowledge that you will either refuse the delivery, return the product (at EVINE Live 's expense) or you will be charged the EVINE Live price of the item as it should have been for the item(s) in question on the day of the sale and may have restrictions placed on your EVINE Live accountIf your credit card has already been charged for the purchase and your order is canceled, EVINE Live shall promptly issue a credit to your credit card account in the amount of the incorrect price If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2015/08/17) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your order for the stained glass window panel (order# XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on August 14, I advised to you that due to the age of the order we are not able to offer you a refundAs a courtesy, I offered you a $EVINE credit that you may use on your next purchase with us If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Dear Mr***, EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on October 24, you placed order number [redacted] for a Samsung Galaxy Note 4G Unlocked Android Cell Phone requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at [redacted] Sincerely, K [redacted] Senior Credit Payment Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Evine did not make it clear that they were going to access my credit reports by doing a hard pull, otherwise I would not have bought an item from themSimply saying that the terms and conditions allow it is not acceptable If they want to run a credit check, they should make it clear and ask for a social security number They need to contact the credit bureau and remove that credit pull Final Business Response / [redacted] (4000, 9, 2015/11/17) */ Dear Mr***, We have received further correspondence regarding your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayWe submit the customer's name and address as it is provided to us EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Senior Credit Payments Lead CC: Revdex.com

Dear [redacted] ***, We have received further correspondence from the Revdex.com regarding your Simmons BeautySleep Persuasion Plush Mattress (order# [redacted] ) I apologize for any inconvenience this has causedSimmons advised that a voicemail was left for you on April and April 18, advising you to please contact them in regards to your warranty claim Please contact them at ###-###-#### or [email protected] so that they may further assist youIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the refund for the Harman Kardon OMNI Wireless HD Speaker (order# [redacted] ) We apologize for any inconvenience this has caused During our conversation July 12, we discussed EVINE Live’s return policyI advised that this item was shipped directly from the Vendors warehouse, refunds should normally be issued within business daysUnfortunately, your order did not get reimbursed within that timeframeOur Customer Service representatives did not follow necessary protocol to alert the VendorSince this has been brought to my attention I have issued a full refund to your credit cardThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing timeOnce again I apologize in the delay of your refundThis matter will be address internally If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2015/12/14) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the cancellation of the Invicta Reserve Men's Man of War Swiss SWAutomatic (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on December 8, 2015, I advised you that I had confirmed with our Merchandising Department, that the watch was available and that I would be glad to place the order at your original payment termsOn December 9, 2015, I contacted you with the UPS tracking number, advising that your watch was scheduled for delivery the next day If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding a recent order (order XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you by telephone to no avail If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 16, 2015/10/01) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding an order for a love seat and sofa (O# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Samsung 65” 4K TV (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Dear [redacted] ***, We are in receipt of your letter to the Revdex.com Our records show that in June you placed order number XXXXXXXX and order number XXXXXXXX using ValuePayIn September the fourth installments became dueYour credit card declined these transactionsAfter six months, this debt had been sold to our debt buyerDue to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchasesWe are happy to place any order for you using full payment If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid this off once we realized what happenedThis was years ago and still can't see bigger picture? This was paid and it wasn't ignoredWe moved out of state and didn't realize this happened and given the stress of moving and new schools etc., I find it sad and cold for Evine to not see the bigger picture given prior history We would like to purchase many items and are willing to start off small value pay to prove our worthinessIf you cannot accept this then please close all accounts associated with us Final Business Response / [redacted] (4000, 9, 2015/06/17) */ Dear [redacted] ***, We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXX was requested on our payment plan you had agreed to the terms and conditions of ValuePay with Evine LiveWhen your credit card declined the transactions and no further payment was made after six months, this debt had been sold to our debt buyerDue to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchases As you've stated you no longer wish to do business with Evine Live, your account has been closedIf you change your mind in the future we will be happy to reopen your account so you may place orders using full payment If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding charges that were placed on your account for (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 1, I advised you that I only see one authorization of the $and added that some banks do put a pre-authorization on the cardI advised that the $this charge should drop off within 1-business days depending on your banks processing timeYou advised me that you will need to check your account and see if this charge was still there and you would let me knowI have not heard from you so I presume that this charge did drop off If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/18) */

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of the two Apple iPad Minis you ordered on December 17, (Order # [redacted] ) I apologize for any inconvenience this has caused During our conversation on July 5, 2015, I advised you that our Customer Service team had previously contacted the supplier warehouse regarding your claim of returning these items, and your return was not located I advised you that I would need a return tracking number in order to research this matter further You provided a USPS tracking number of [redacted] , which does not track on the USPS website I asked you to contact the Post Office that you sent your package back from in order to get more information If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com

Cr: [redacted] Complaint ID: [redacted] Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your order for the Prada 32PS PDM6EBrown Gray Designer Sunglasses-BROWN and the Tory Burch Gold Blue Designer Sunglasses-GOLD (order# [redacted] ) that were showing an incorrect delivery addressI apologize for any inconvenience this has causedDuring our conversation on December 6, 2017, I advised you that I have requested information from our vendor to have them confirm the tracking information for your itemsOn December 8, 2017, I received confirmation that the Prada Sunglasses would be delivered to your residence later that dayI suggested that you call me after the delivery if you did not get them or if there was anything wrong with the shipmentOn December 12, 2017, I provided you the correct tracking number for the Tory Burch Sunglasses which show delivered to your residence the same day as the Prada SunglassesYou advised me that you were no longer in Nevada and would get back to me later in the week to advise of the deliveryAs stated in our conversations, if you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget [redacted]

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding returning order [redacted] , item 459-- Cook's Companion 1700W Qt High Speed Air Fryer & Recipe Booklet for a refund I apologize for any inconvenience this has caused During our conversation on January 10, 2017, we reviewed your purchase and have granted a late return for this item A return label was emailed to you Once the return is received a full refund will be processedThis refund should appear back to your original method of payment within 1-business days once received in our warehouseThis timeframe depends on your financial institutions processing time If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana [redacted] Executive Resolution Office Evine CC: Revdex.com

I am rejecting this response because:yes they called 2x I was working when I called back I was routed to voicemail and suggested email contact I have had none except from your office so I sent an email I am hopeful for a response rather than a dismission which is all I have received at this time

I am rejecting this response because:I have attempted to return Bridget's calls (left voicemail) and I responded to her via email and I still have not received a follow up

Dear Mr [redacted] , This letter is in response to your recent Revdex.com inquiry It appears that our previous communications with you did not explain the issue as well as you would have liked EVINE Live is not required to display terms and conditions of ValuePay on screen for each item we are sellingSo the disclaimer is aired periodically during broadcastsThere is also a disclaimer on our website that describes our ValuePay program If you have any further questions please contact our office at ###-###-#### Sincerely, Kim HCredit Payment Specialist II [redacted]

Dear [redacted] , We have received your complaint from the Revdex.com regarding the incorrect item you received I apologize for any inconvenience this has caused I apologize the incorrect item was sent to you in error, please use the UPS return label we have provided to return the item for a full refund As of today I have processed the original shipping charges in full Once the return is received and processed you will receive a full refund for the purchase I have signed you up to receive a notification by email when the item is available again I have also provided my direct contact information, when the item is available for purchase please contact me so I can honor pricing and terms to place a new order If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the payment terms for you Invicta Men’s Sea Spider (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the Microsoft [redacted] promotion for the Crystalline Windows Tablet (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on March 10, 2016, I advised you that I would research this further and get back to you with an updateOn March 15, 2016, I contacted you and confirmed with you that you received a voicemail from a technician requesting that you contact themYou advised me that you would have your husband call them back and that you would keep me updated If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) On the morning of March 16th, I personally contacted Nuvision wth the number that was left on our voicemail as you said, from the technician, because of the hours my husband could not I spoke with a Shannon I explained everything once again and filled her in on this case and our issue She said that Microsoft 365, year is not included and that I would need to contact Microsoft as the day trial had expired? At this point I am done dealing with that company and feel like we are just getting a run around when we call them, and they are appeasing Evine, the company selling their product by telling you they will help us I left you, LeShonn a message following that conversation with Shannon from Nuvision and what had transpired during that phone call We just want to be able to use this product as it was purchased for and sold with It's not a bank breaker, the tablet itself cost us $from EvineMicrosoft office runs about $We just want them to include microsoft or at this point refund/reimburse us $which is what it will cost us to get this subscription Final Business Response / [redacted] (4000, 9, 2016/03/22) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding the Microsoft Office promotion for the Crystalline Windows Tablet (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on March 21, 2016, you confirmed that the vendor advised that they would replace your tablet so that you can obtain the Microsoft Office promotionI advised you to let me know if you needed any further assistance If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com