American General Life & Accident Insurance Co

Dear [redacted] , We have received your complaint from the Revdex.com regarding the online payments for your Todd English Air Fryer (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on August 29, 2016, I advised you that we were not able to refund the additional value payment and reinstate the original due date, however I would waive your October 23rd payment of $21.99; which would leave your final value payment of $due on November 22, If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the Invicta Disney mm Pro Diver Ltd Ed Automatic Bracelet Watch w/3-Slot Dive Case (order# [redacted] ) I apologize for any inconvenience this has caused During our phone conversation December 14, we discussed our policy concerning canceling an orderI advised you that we work hard to fulfill your order to get it to you as quickly as possible, which makes our cancellation window a very small time frameHowever, we were able to reach out to our warehouse to get this order canceled before it shippedThis is a lengthy process and we are not always able to catch orders before it ships, please keep in mind that we may not be able to do this for you in the future But in the event you find you are unable to cancel your order, please know that you mayreturnthe item to us within days of receiving your package and we will refund the cost of the item minus shipping and handling I have confirmed that we have sent the authorization reversal request for $to your bank, this was approved by your bank on December 12, If the authorization is still showing on your account, I would suggest contacting your bank for more information If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

July 26, Jesus [redacted] Cr: [redacted] Complaint ID: [redacted] Dear Jesus [redacted] , We have received further correspondence from the Revdex.com regarding the Techno Marine 46mm Black Reef Swiss Quartz Silicone Strap Watch (order# [redacted] )I apologize for any inconvenience this has caused I attempted to contact you via phone on July 7th, 10th and July 12th A voicemail was left after each attempt I also sent you an email on July 10, 2017, asking that you contact me to resolve this matterAs of July 26,2017, I have not received any response from youAs stated I would be happy to assist you, but my attempts to reach you have been unsuccessful If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine Tell us why here

I am rejecting this response because: when I called, I was told that paypal had to release the money this isnt true at all you placed the hold on the money not paypal I was told I had to wait days for paypal to do it I dont know why the second order was cancelled when I called to ask about the hold, I was also told that the internet cancelled it wow does anybody in customer service know whats going on???

Dear Ms [redacted] , EVINE is in receipt of your letter to the Revdex.com Our records indicate that on September 13, you requested the September ValuePay to be made on order [redacted] for the Beautyrest 4” Gel Memory Foam TopperWe show that due to a system error, your account was in fact authorized twiceWe have already notified our Computer Support to inquire why this occurredWe will also be reviewing the calls that took place between you and the Evine reps to determine what needs to be addressed internally We sent an authorization reversal request to your bank this morning which they will receive todayPlease follow up with your bank to determine when the authorization will be reversed Due to the inconvenience, we have added a $Evine credit to your account that will be available for the next daysWe apologize for any inconvenience and hope that you do business with us in the futureIf you have any further questions please contact our office at ###-###-#### Sincerely, K [redacted] Credit Specialist II

April 28, [redacted] Glen Falls, NY Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding Marquis by Waterford Brookside Beer Steins (order# [redacted] ) I apologize for any inconvenience this has caused On April 25, 2017, I left you a voicemail advising that I would look into this and contact you once I have received an update As of April 28, 2017, your concern is still being researched and I hope to have an update shortly If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

I am rejecting this response because: They could of helped they just blame the payment center who has no access to our acct All she talked about was her credit rating and her credit cards ??? We will never buy from this company They broke the law and want to blame everyone else Thank you to the Revdex.com your the best

October 26, [redacted] RE: Cr [redacted] Case Number Dear Mr***, Evine is in receipt of your letter to the RevDex.com Our records indicate that on October 22, you placed order number for a 13.3” Apple Macbook Air 128GB Intel ILaptop Computer requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com under Terms of Use When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers We apologize for the treatment you received by our agent and will address this internally If you have any further questions please contact our office at [redacted] Sincerely, K [redacted] Senior Credit Payments Lead Tell us why here

Dear Ms [redacted] , Evine is in receipt of your letter to the Revdex.com Our records indicate that on June 25, you placed [redacted] for several items requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, LO’ [redacted] Credit Payment Specialist II

Initial Business Response / [redacted] (1000, 6, 2016/01/07) */ Dear Barb [redacted] , We have received your complaint from the Revdex.com regarding your request for a prepaid label to return the Orbit scooter (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on January 7, 2016, I advised you that prior to selling these products, EVINE Live was provided with third party, independent testing of the product's batteriesThe investigation concluded that the Samsung and LG Tier batteries that we have used meet industry standard UN specifications, meaning the battery is manufactured with overcharge, over current draw and external short circuit protectionIn addition, the power adapters are tested and listed to UL standardsWe have not had any reports of this or any of our units catching fire EVINE Live is able to provide a prepaid label for customers to send back damaged or defective items onlyI indicated that since the item is not damaged or defective, I would not be able to honor your request for a pre-paid labelAfter providing you with this information, you disconnected the call If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/08) */ Bridget contacted me from Evine Live Executive Resolution center and told me that I was responsible for the shipping back to themShe assured me the product is safe and repeated what all the other customer service people have said but this company just doesn't get itIf this product is so safe why are the airlines banning it? This woman was rude and disrespectful and I had also returned another product to them that was defective it was toy drones that after they were turned off started back upI got charged for shipping one way for those items which I will also have to dispute with the credit card companyBridget told me they wouldn't sell products that aren't safe but drones turning off after they've been turned off must not be considered a SAFETY issue by EVINE LIVEThis company will not be in business for long based on how they treat their customersNo resolution Final Business Response / [redacted] (4000, 19, 2016/03/03) */ Dear Barb [redacted] , We have received further correspondence from the Revdex.com regarding your request for a prepaid label to return the Orbit scooter (order# XXXXXXXXX)I apologize for any inconvenience this has caused Per my previous correspondence, your reason for wanting to return the Orbit scooter does not meet EVINE Live's criteria for issuing a pre-paid labelIt has now come to our attention that you may have returned the Orbit scooter along with an item on your husbands account Unfortunately, at this time we cannot verify that we have received this returnThe return for the Orbit scooter was supposed to be sent back to our vendor's warehouse, as notated on the invoice that you received with the orderDuring our conversation March 2, I attempted to research with you why this was sent back in a package that was intended for a different itemYou became irritated at my questions and disconnected the call In light of the recent findings of your communications with our customer serviceWe have initiated an investigation with our warehouseUntil this investigation concludes you will continue to receive phone calls to collect payment for an item that has yet to be returned to the appropriate warehouse If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the return of your Simmons BeautyRest Recharge Line Sierra Madre Plush Mattress (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 24, 2016, I advised you that I would reach out to Simmons to assist with the pickupOn March 4th, you had advised me that you contacted MXD and have a pick up scheduled for Monday morning If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] EVINE Live Executive Resolution Office CC: Revdex.com

July 6, [redacted] ***Everett, WA 98204-Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Cozelle Sheet Set (order# [redacted] ) I apologize for any inconvenience this has causedOn July 6, 2017, I emailed you and advised that unfortunately, the reimbursement of $did not process due to an internal error This has been corrected and the $credited to your VI*** Depending on your bank’s processing time, you should see this credit in the next 3-business daysIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution OfficeEvine CC: Revdex.com

Cr: [redacted] Complaint ID: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding receipt of multiple invoices for the same payment and being over charged for order# [redacted] I apologize for any inconvenience this has causedDuring our conversation on February 16, 2018, I advised you that I would be happy to investigate your concern of multiple invoices and being overcharged; however, I would need more specific details from youYou stated the information was sent from Evine and we should have the information, so you would not be providing any documentation and proceeded to disconnect the callIf you have any additional questions or would like to provide the requested information, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] (evine.com between the hours of 9:30am-6:00pm EST, Monday through FridayThank you for your understanding and cooperationSincerely,Diana [redacted] Executive Resolution Office Evine

I am rejecting this response because: I spoke with the representative from Evine, who stated he has tried to contact me by phone and left me a message. I am providing screen shots of all calls and voicemails received and you can see that none are from Evine customer service. This can also be verified through my cell carrier, AT&T. Leshon was very curt over the phone and said the shipping address is my fault ( even though I told him that my screen showed my home address as the one I selected before I checked out and I called them immediately after receiving the shipping confirmation stating otherwise). He overtalked me and accused me of threatening him ( I have a recorded copy of the entire call). He said I called him a liar (I stated that he did not call me and I had no record of him calling me or leaving me a message). If I had not received an email, I would have never known he tried to contact me. He is washing his hands of everything because he said the package has been forwarded. My sister has not received any package and the post office has no information. This package is considered lost at this point and I want a refund.

March 8, [redacted] Purvis , MS Cr: [redacted] Complaint ID: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the Bit 1.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps (order# [redacted] )I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you would like to discuss this further, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the promotional shipping and handling on a Madi Claire bag, item XXX-XXXI apologize for any inconvenience this has caused During our conversation on November 17, 2015, I advised you that we were able to verify that this item was to be included in the promotion, but had not been set up correctlyAs you had reordered the item, I offered to waive the full $shipping and handling charge, as well as apply a $EVINE credit for use on your next order, which you accepted If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a representative of the company who apologize for the misinformation that I received from the companyThey agreed to refund the entire shipping cost of the purseI did provide additional suggestions on how to solve this issue so this wouldn't happen in the futureEither the company needs to provide their phone reps with accurate information on reach products should receive reduce shipping,or the company should make sure that the website is accurate or that they should advertise on the website that not virtually all clearance items has shipping of I also explain that I filed a Revdex.com compliant because of the unfair advertising and for the fact that I was told that I couldn't speak to a supervisor when asked for one

Dear [redacted] , During our email correspondence on May 23, 2016, I asked that you provide me with the email confirmation you claimed to have received stating that the entire order ( [redacted] ) was cancelled You provided me with a screenshot from your web account showing that one of the quantity of three items on the order were cancelled I apologize for any confusion with the cancellation processNormally, if an order is not cancelled, EVINE Live does expect the customer to be responsible for return shipping, and any original shipping charges are withheld when the return is processed I advised you that as a courtesy, I was waiving the original shipping charge of $13.98, and that pending receipt of the package you state that you refused, a full refund will be issued to your original payment methodIf you would like to change the status of your EVINE Live credit card account, please contact Synchrony Bank at ###-###-####If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at d***@evine.com between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

July 14, [redacted] ***- [redacted] Palatine, IL Cr: [redacted] Case#: [redacted] Dear [redacted] ***- [redacted] , We have received your complaint from the Revdex.com regarding your recent experience in placing an order for the Aragon 55mm (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on July 14, 2017, I advised you that I would review the calls and address with the representatives that you have spoken with I emailed you a prepaid UPS label to return the watch, as you stated you had received it defective, and replaced it with a new order (order [redacted] ) If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return Swagway Hoverboard (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 23, 2016, I advised you that the return would need to be reviewed internally due to it being past the Holiday Return timeframeOn March 1, I advised you that you would be able to return the hoverboard and emailed you a prepaid UPS label If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] EVINE Live Executive Resolution Office CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ Dear Keisha ***, We have received your complaint from the Revdex.com regarding the Swagway Scooter (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 5, 2016, and after speaking with our Claims Department, I advised you that a full refund would be processed back to your PayPal accountOn February 7, 2016, the value pays that were originally charged ($74.83, $74.83, $128.82, $74.83) were credited to your PayPal account If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your timely response and resolution in this matter