American General Life & Accident Insurance Co

I am rejecting this response because: I do not accept the response because, I really feel that this is a very dishonest companyMr [redacted] did phone me and did apologize for how I was made to feel by the many representatives that I spoke withHowever, Mr [redacted] did nothing else for meI am a cancer patient and specifically explained to Mr [redacted] that it would be a great inconvenience for me to have a family member or nurse come get me to take me to get my claims paperwork notarizedHe said there is nothing he can do to help meI feel this is wrong because, there was no reason for this company to continue to show discrimination against me because I had items missing in my package and only asked them to check to see if they could locate the items in their distribution centerAs stated in my first complaint, I only wanted to get the items that I paid for and not get a refundI made a purchase of over eight hundred dollars when I placed my ordersI got my first bill of over two hundred and fifty dollars for the value payments I was charged, and I paid the entire bill early, and it was not even due until the end of MayI made this huge payment in April and only a few days after getting some of my orders One of the nasty representatives even let me know that this is the third name that this dishonest company has hadI have shopped with many stores who have online shopping as well as with some of the other big name shopping channels who have had the same names for years and conduct honest practices at their companyI have never been treated like this by any business except for EvineMr [redacted] gave me his number and said I could call him if I needed to, so I called on May 8th and he never answered me and still hasn't returned my call on TuesMay 9th I am sad that I have been taken advantage of like this.Sincerely, [redacted] ***

July 7, Mr [redacted] New York, NY 10039- Cr [redacted] and [redacted] Case Number [redacted] Dear Mr [redacted] , We have received further correspondence regarding your recent Revdex.com inquiry Our records indicate that you have a separate customer account [redacted] that was originally opened in There was an item placed on this account that, as of today, has not been fully paid for We attempted to contact you via letter and phone but were unsuccessfulYour account is currently with our Debt Collector [redacted] ***You may contact them at ###-###-#### to make payment arrangementsUntil this debt is paid in full, we are unable to accept any orders at this time If you have any further questions, please contact our office at ###-###-#### Sincerely, K [redacted] Senior Credit Payment Specialist

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your mobile device order (order# [redacted] ) that shipped to an incorrect address I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

May 18, [redacted] Hazard, Ky 41701- Cr: [redacted] Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your recent experience and incorrect information regarding your ValuePays, I apologize for any inconvenience this has caused In reviewing your account, there was an error made with updating the method of payment on your ValuePays The payments for order [redacted] were not properly updated to reflect the correct method of payment causing the payment to go past due I apologize for any confusion or misinformation that occurred when you contacted up to clarify the situation We appreciate your feedback and the opportunity to improve the level of service we provide If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding Sincerely, Diana [redacted] Executive Resolution Office Evine

[redacted] *** I am rejecting this response because: the refund from Evine has not been credited to my Visa account to date, 6/28/ How long will it take to receive the refund?Thank you[redacted]

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your order for a Samsung KSSmart 4K SUHD TV Bundle with 6-ft HDMI Cable (order # [redacted] ) I apologize for any inconvenience this has caused During our conversation on June 24, 2016, I advised you that I had verified that the television was picked up, and a return was processed on June 23, I apologize for any difficulty that you experienced with trying to return this television We will be reviewing this matter internally to identify any opportunities to improve this process If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa [redacted] Senior Supervisor of Executive Resolution EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Apple Macbook Air laptop (order# [redacted] ) I apologize for any inconvenience this has causedPer our conversation on April 8, I had advised you that I would email the Vendor to inquire as to why the refund was not issued in a timely manner I advised you that I would follow up later in the weekI have left you a voicemail on April 11, 2016, to inform you that I have processed a refund as of today to the EVINE Live credit card that was used on the orderThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time and billing cycleOnce again I apologize in the delay of your refundIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Revdex.com:I did receive messages both from Mr [redacted] at Evine and a rep from Invicta, saying that a replacement clasp is being sent to me by mail.I will look forward to receiving the item and will attempt to repair the watch myself, as I feel certain I can do, provided the clasp is identicaland the factory-affixed link matches up to the existing links of the braceletIf all goes well that will be the end of the matter as far as I'm concerned.Thank you for always well-representing the "government that God has ordained" and that the Bible rightly proclaims, "is no terror to God's people." As an aside, I have always gotten good service when I unfortunately had to call on the Revdex.com for assistance, as I have also been treated well by theIRS, even when the issue was my faultMore times than not, however, there turned out to be an error in my favorPraised the Lord for that, and forentities like yourself that DO protect and serve the public trust Reverend Dr [redacted]

July 14, Jesus [redacted] Cr: [redacted] Case#: [redacted] Dear Jesus V [redacted] , We have received your complaint from the Revdex.com regarding your Technomarine 46MM Black Reef watch (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the delay in shipping your Jambu Shoes (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on June 5, 2015, I advised that your order was shipped via UPS tracking# [redacted] XXXXXXXXXXXXAccording to the tracking information, your order was delivered on June 8, If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear Ms***, EVINE Live is in receipt of your letter to EVINE Live Our records indicate that on December 16, you placed order number [redacted] for a Robor Smart Self Balancing Scooter requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information We submit the customer’s name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers In addition, we are showing that an electronic authorization reversal request was sent to your bank on December 16, to which it was denied due to a possibility that your bank does not support this processIt would be up to your bank to ensure that these funds are released promptly if the merchant does not present any charge If you have any further questions please contact our office at ###-###-#### Sincerely, K [redacted] Senior Credit Payment Specialist

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Dear Ms [redacted] , EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on January 17, you placed order #XXXXXXXXX for a SIMMONS BEAUTYSLEEP "EDGEMOOR" LUXURY FIRM PILLOW TOP MATTRESS ONLY NO COLOR FULL requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers The pending authorization of $will be released back into your account within 3-business days as we are not capturing the funds If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, L [redacted] Credit Payments Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They took my money before doing any credit check, and are still in possession of my moneyTheir answer did not address the complaint as I stated itThey, themselves, state that value pay option is upon credit approvalNowhere in their policy does it say that "we will take your money, and if you are not approved, we will hold your money to collect interest on said money until we decide to give it back " I still do not have my money back, and I expect something to be done about itMy next step is to file a formal complaint with Consumer Affairs, The Attorney General's offices in both states, as well as the consumer advocate at my local news stationWhat they are doing is wrong and should be against the law, as it is akin to stealing JAN XX XXXX Store Purchase EVINE LIVE , EDEN PRAIRIE, MN ON HOLD - $ JAN XX XXXX Mail/Phone Order Purchase ON HOLD - $(from same transaction) They say their policy states money to be returned within 3-daysThis is day number and my money is still not there I do expect some form of further compensation for this travestyI am disabled with a very low monthly income and really need that money to try and find a deal on a bed which I so desperately need Final Business Response / [redacted] (4000, 11, 2016/01/26) */ Dear Ms [redacted] , This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked At the time you place an order an authorization for the amount of the item/ValuePay is obtained to ensure the funds are thereEVINE Live is not holding the amount of $79.83, if the funds are still being held it is by the bankAmerican Express does not participate in electronic authorization reversals which is how we notify the banks to release the funds back into your accountYou will want to follow up with them to determine how long they hold pending authorizations on their end Sincerely, L [redacted] Credit Payments Specialist II CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Cozelle Sheet set (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on September 30, 2015, we discussed our return policyI advised you that EVINE Live will reject any returns received after days from the date of receiptAs a courtesy, I advised you that I would make an exception and EVINE Live will accept the returnOnce the item is received, a full refund will be issuedI also suggested that if you have a return that is approaching the day time frame to see if the return can be accepted If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] , We have received further correspondence from the Revdex.com in regards to the delivery claim filed on July 31, 2015, for your 14K Bella Rosa Rica Rings (order# [redacted] ) I apologize for any inconvenience this has causedThe Claims Department has made their final decision and another exception cannot be madeIf you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2015/05/07) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Invicta Watch (order# XXXXXXXXX)I apologize for any inconvenience this has caused When I spoke with you on May 5, 2015, I asked if you had received my voicemail from May 1, 2015, which you advised you had notI explained that credit has been issued on your order in full as of May 1, 2015; however, I did not receive a further response and the call was disconnected If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/08) */ On Monday May 4th I was finally refunded my moneyI 'm sorry it took me so long to let you know but I've been extremely sick with a case of food poisoning It was weeks a far cry longer than the to days like the email sent me said You can close whatever needs done Thank you

I am rejecting this response because: I was away for Thanksgiving & just returned yesterday I have e-mailed Diana asking her how she wishes to resolve this matter I teach during the day and it is almost impossible to accept a call out of the blue, or make a personal call during my working hours I am sure Diana is able to respond via e-mail and not only via the telephone I am waiting to hear back as of today

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your Simmons Mattress Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you by phone to no avail If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Kris [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your RCA TV (order# XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on April 27, 2015, I advised you that your return was processed on April 24, I sincerely apologize for the delay in processingIn addition, your account has been removed from collections status, though it may take 2-business days for CPP's records to be updated and any phone calls to collect payment to cease If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

I am rejecting this response because:I've requested EvineLive NOT charge me for returning a package, unopenedI've also requested my EvineLive credit card account be closed by consumer requestThese actions cannot be completed via telephoneIn order to protect my consumer/billing rights I have chosen to communicate via email, onlyI do not trust EvineLiveThey've displayed terrible customer service and have yet to take responsibility for sending unsolicited merchandise through USPS-according to their site, is illegal.Simply making an attempt to telephone me is not in any way a resolution to a problem created by EvineLive shipping department.Aside from the email copy we both have from d***@evine.com, I left a voice mail message for him on 5-19-and attempted to phone him todayA message says he's out of the office 5-20-He has not called or emailed me, otherwise

I am rejecting this response because:The seller didn't fix the problem by giving me my money back, I asked her not to call me