American General Life & Accident Insurance Co

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding orders that were sent to the wrong address I apologize for any inconvenience this has caused On July 29, you spoke with Bridget from our office regarding several orders ( [redacted] , [redacted] , [redacted] , [redacted] and [redacted] )During that conversation it was found that these orders were placed through your online account, which is maintained solely by youWith this being said, Evine does not have the ability to update and/or remove addresses on your online account and is therefore, your responsibility to do so After further review of the situation, we discovered through tracking of these shipments (tracking numbers [redacted] and [redacted] ) that the delivery address was changed via UPS MyChoice, which would solely be controlled by youAs the delivery address for both shipments was changed via UPS MyChoice, we are unable to file a claim and recommend you contact UPS to assist further Thank you for your understanding and cooperation Sincerely, Lisa [redacted] Executive Resolution Office Evine CC: Revdex.com

Final Consumer Response / [redacted] (2000, 6, 2016/02/24) */ On Monday 2/22/Evine Live gave me a callThe representative name was BridgetShe called to confirm if I had contacted Revdex.com then proceeded to tell me she has read the complaint and that the money will be in my bank by ThursdayIf the money was not in by Thursday she wanted me to call her backOn Tuesday 2/23/I checked my bank account and the money was thereRevdex.com made this process very quick and easy, thanks

Dear [redacted] , We have received further correspondence from the Revdex.com regarding your Movado 38mm Museum Swiss Made Quartz Leather Strap Watch (order# [redacted] , item# 629-529)On April 13th, 2017, you contacted me and I apologized as the contact information on file was incorrect, and updated your accountDuring this conversation, I requested copies of an appraisal from a certified jeweler stating the item was not an authentic Movado Watch; at which time, you stated you should not need to provide proof that the item is not authentic and that Evine should be providing thisI advised the item was not advertised as coming with a certificate of authenticity so one would not be available to sendI offered to send you a copy of the invoice which provided a brief description of the item, which you did not feel was adequate and disconnected the callI attempted to reach you again on April 14, and in efforts to offer further assistance, but did not receive a response from youI would like to discuss this matter further with youPlease contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am – 6:00pm EST, Monday through FridaySincerely, Diana [redacted] Executive Resolution Office Evine CC: Revdex.com

Customer#: [redacted] Case# [redacted] Dear John [redacted] , We have received the complaint you filed with the Revdex.com regarding the incorrect watch you received (order# [redacted] , item# [redacted] )I apologize for any inconvenience and frustration this may have causedOur records indicate you have recently corresponded with Alexandria on our Social Team regarding our returns processAs Alexandria explained, when an item is returned for an 'exchange' at Evine, the return is processed and a new order is placedAlexandria did offer you a couple different options to resolve this, which you declinedYour recent email indicates you have returned the watchOnce your return has been received and processed, a full refund for what you have been charged will be processed towards your original method of paymentOnce again, I do apologize any inconvenience this may have causedSincerely, Laura [redacted] Senior Manager, Executive Resolution Office Evine

December 28, [redacted] Pittsburgh, PA Cr: [redacted] Case#: [redacted] Dear [redacted] ***, We have received your complaint from the Revdex.com regarding a prize giveaway from Skinn Cosmetics I apologize for any inconvenience this has caused I am currently researching this with our Marketing team and will follow up with you the week of December 31, If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/04/30) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the North Shore Linens 5" Baffle Box Feather Bed and Cozelle Microfiber 4pc Sheet Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableThe solution is to refund my moneyI run a complaints department for a .com and know it's a simple matter to refund the account and close this case satisfactorilyI do not accept this response and will not be satisfied without compensation for the money I am owed Final Business Response / [redacted] (4000, 10, 2015/05/07) */ Dear [redacted] , We have received further correspondence in regards to your complaint In regards to order XXXXXXXXX, your PayPal account was credited on April 11, 2015, in the amount of $and $(the original ValuePays charged)The original shipping and handling costs of $and $were refunded on May 7, If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

July 27, Ms [redacted] Toledo, OH RE: Cr [redacted] Complaint number [redacted] Dear Ms***, Evine is in receipt of your letter regarding concerns you have on your account Our records indicate on May 9, your ValuePays started declining on your Credit CardWe see that you did make payment with Central Portfolio Control on July 25, in the amount of $on your Visa ***; your account is now current Evine does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine in the future If you have any further questions please contact our office at ###-###-#### Sincerely, L [redacted] Senior Credit Payment Specialist

August 23, Ms [redacted] ***Ardmore, PA 19003- RE: Cr [redacted] Case Number [redacted] Dear Ms [redacted] , EVINE is in receipt of your letter to the RevDex.com Our records indicate that on August 20, you placed order number [redacted] for a Refurbished Apple Iphone 5S 16GB, requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information We submit the customer’s name and address as it is provided to usYou were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at ###-###-#### Sincerely, K [redacted] Credit Payment Lead

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your Sleeping Beauty Turquoise Rings (order# XXXXXXXX & XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on July 14, 2015, I advised you that these rings do not have a manufacturer's warranty, and therefore, a repair of the stone by the manufacturer is not a possibilityIn addition, both orders are beyond our day return time frameWhen I suggested contacting a local jeweler for assistance, you advised you did not wish to do soUnfortunately, we do not have any further recourse available to assist with the replacement of the stone If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

October 20, [redacted] Miami, FL Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the collection calls for an order that you have stated was never received I apologize for any inconvenience this has caused During our conversation on October 17, 2017, you stated that you placed the orders with a phone representative but never received them I advised you that our records show that one order was placed via phone representative (order# [redacted] ) and the others order was placed via mobile device (order# [redacted] ) It was at this point that you stated, regardless of how the orders were placed, you never received them and you had advised the agency of this once you received calls in regards to payment I explained that Evine would not have any way of knowing if a customer received an order unless we were contacted and therefore, the ValuePays would continue to be charged I attempted to obtain further information regarding the orders you did not receive; at which time, you disconnected the call You emailed me a short time later requesting my Supervisor contact you regarding this matter as you felt I was unhelpful and rude Christine, a Manager here at Evine, attempted to reach you several times via telephone to no avail When she emailed you, you responded stating you did not want to discuss this matter with her and would pursue it with other actions At this time, since we do not have sufficient information regarding the orders you did not receive, we are unable to attempt to file a delivery claim and therefore, are unable to do anything further Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

September 25, [redacted] Fairfield, CA 94533-Cr: [redacted] Complaint ID: [redacted] Dear [redacted] ***, We have received your complaint from the Revdex.com regarding charges for order [redacted] I apologize for any inconvenience this has causedDuring our conversation on September 21st 2017, we reviewed charges and refund amounts for order [redacted] I provided you with the amounts of the charges and refunds to compare with your banking statementAfter you have reviewed your records, if you have any questions please do not hesitate to contact meYou also inquired on the status of your account and I advised you that your account was available for orders and ValuePays at this timeIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9:30am-6:00pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Diana [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your $credit I apologize for any inconvenience this has caused During our conversation on February 1, 2017, I apologized that the system offset $18.33, as only $was refunded I advised you that I would process the additional $to your Visa [redacted] and that you should see the funds on your Visa within the next 2-business days, depending on your bank If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the American Comfort unit ordered by [redacted] (order# XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on June 30, 2015, I advised that we are issuing credit to the original method of payment for the orderPlease allow 3-business days for the credit to reflect with the issuing bank If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the President EVINE Live CC: Revdex.com

(The consumer indicated he/she DID NOT accept the response from the business.) MY ORDER WAS NOT LATE it was returned as instructed by & with information sent by customer service at Evine Live -- it was not handled correctly, nor appropriately by Evine Live I will not pay for this item I will deduct the $$$ from my payments on my card & cancel it -- I will no longer do business with a company that does not value its customers

September 1, [redacted] Three Bridges, NJ Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding our return shipping policy I apologize for any inconvenience this has caused During our conversation on August 28, 2017, I advised you that not all items are shipped with a prepaid return label As a courtesy, I emailed you a prepaid UPS label so that you may return the gym at no cost If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

June 27, [redacted] A [redacted] Everett, WA Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Cozelle Sea Foam sheet set (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on June 21, 2017, I apologized that a return label was not offered for return of the defective sheets I advised you that once I received a copy of your return receipt, I would reimburse your return shipping costs On June 21, 2017, I received your receipt via email and processed a reimbursement of $to your Visa ending in *** If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I am rejecting this response because:FYI - I do not trust Evine any longerDiana did not request anything from me! I offered to send copies of my bank statementsI sent her a PDF document showing the double debits for the two dates in question, which I have included in this messageShe told me she saw the current double charge (July 10, 2017)Yet she said their system did not indicate a double debit for $for June 28, At no time was I ever told that this double debiting would be stopped for my future Value Pays!!I Informed Diana that I will be pay my future monthly Value Pays every month via checks and I will remove my current debit card from my Evine accountHowever, when I attempted to remove my card info from my Evine account, their Evine website barred me from doing so.After contacting Diana that I am unable to remove my card info form my Evine account, she said, "I apologize the card may not be removed until all Value Pays have been paid"!Please have Evine (tech or IT department) remove my card information from their websiteThen I can accept this responseThank you

April 15, Michael [redacted] Cr: [redacted] Case#: [redacted] Dear Michael [redacted] , We have received further correspondence from the Revdex.com regarding the replacement of your Simmons Beautysleep Mattress (order# [redacted] ) I apologize for any inconvenience this has caused During our email correspondence on April 14, 2016, you stated that you had not heard from the delivery company I advised that Simmons stated the delivery company attempted to reach you on April 7, April and April to no avail I advised you to contact them back so that you may schedule your delivery, however you refused to do so If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com