American General Life & Accident Insurance Co

Initial Business Response / [redacted] (1000, 8, 2016/03/04) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a delivery claim on order # XXXXXXXXX)I apologize for any inconvenience this has caused When you reported non-receipt of this order on January 9, 2016, we began an investigation and it was determined that to process your claim, EVINE Live would need you to fill out and notarize claim formsThese forms were mailed to you on January 14, 2016, with specific instructions to return them to EVINE Live's Claims department no later than January 29, Unfortunately, these forms were not received until February 8, 2016, and your claim was deniedIf you would like to discuss your claim further, please call X-XXX-XXX-XXXX If you have further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

I am rejecting this response because: I contacted Evine within their allotted time and they rejected the return

I am rejecting this response because: 1- They breached the sales contract by shipping the incorrect item; I paid them in good faith.2- I should not be impacted negatively in any way; paying them an additional $is not acceptable Alexandria said they need to have a payment to ship In fact, they have a payment Their process is to cancel the original transaction That is their problem, not mine.3- In a retail transaction where the merchant made a mistake, they would exchange the item no questions asked That is what I wantedEvine could not or would not take that very simple step.I'm please that I have already received my refund from Evine I will exercise my right to NOT do business with them ever again I will also exercise my right to inform everyone I know, and by all possible media, of their horrendous customer service.I appreciate you assistance at the Revdex.comGood Day,John

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Swagway hover board (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on December 18, 2015, we discussed our standard return policyI noticed on your account that you contacted our customer service and obtained a prepaid label so you may send the item back free of chargeI advised that all merchandise has to be received in our returns department before we will issue creditAs a courtesy, I advised you that I would make an exception in this case, a full refund for this order was issued to the original payment methodPlease allow five to seven business days to have the refund processed to your bank account If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the return of your return for item numbers 727-997, 718-& 727-(order# [redacted] ) I apologize for any inconvenience this has causedI have attempted to reach you via telephone and email to no availIf you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, Lisa [redacted] Senior Supervisor Executive Resolution OfficeEvine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Dear Linda [redacted] , We have received your complaint from the Revdex.com regarding the return of a Swagway scooter (Order # XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 18, 2016, I advised you that we reviewed the call, and that our agent did provide incorrect information regarding the return date of this productBecause of this, we are leaving your refund in place and have mailed you a UPS label to return this product (UPS 1ZA6929VXXXXXXXXXX)Please use this label at your earliest convenience to return the Swagway If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */

Dear Mr [redacted] We are in receipt of your letter to the Revdex.com Our records indicate that on March 8, EVINE Live issued refunds for $along with refund of $on May 24, back to your Visa ***, as of May 25, Chase Bank has not rejected these back to usPer our conversation via a conference call with Chase Bank on May 24, they will be opening up a dispute on their end to have a refund check issued to you for the amounts we refunded back to your accountIf you have any further questions, please contact our Credit Department at ###-###-####Sincerely, [redacted] Credit Payment Specialist II [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/06/15) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding an order for an Asus notebook bundle (order XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you by telephone to no avail If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They aren't getting anything from me every againI've had or my family cancel cards with themIt's done Final Business Response / [redacted] (4000, 14, 2015/06/17) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding an order XXXXXXXXXI apologize for any inconvenience this has caused This order was cancelled on June 5, as our supplier notified EVINE Live of a mistake regarding the available quantity for this product Again, I apologize for any hardship this has caused If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a refund of order XXXXXXXXXI apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Revdex.com: I have reviewed the response made by the business and we are currently working out the details to reach a solution

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Dear Lenetta [redacted] We have received your complaint from the Revdex.com regarding an Orbit scooter that you never received (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on January 19, I advised you that a refund was processed as the result of a delivery claim for the missing itemI advised that in addition to the $EVINE Credit that our Customer Service team had provided, I would add an additional $EVINE CreditThis would be a total of $EVINE Credit, which will automatically be applied to your next order If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a special payment option offer on the EVINE Live credit card for order XXXXXXXXXI apologize for any inconvenience this has caused During our conversation on December 23, 2015, I advised you that after researching, it was found the offer was for Invicta watch orders totaling over $between August 30, and October 11, Your order had one Invicta watch totaling $and two non-qualifying items, for a merchandise total of $Unfortunately this order did not qualify for the promotion If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution [redacted] EVINE Live Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the third story from EvineThey said on air it was the order total that had to be over When I called in and complained, they said I did not complain within days of the orderThe interest did not show up within daysNow they are saying the offer was only for Invicta watches over I know they will keep changing their story until I give upI will not shop with this company again Final Business Response / [redacted] (4000, 9, 2016/01/05) */ Dear [redacted] , We have received your further correspondence from the Revdex.com regarding order XXXXXXXXXI apologize for any inconvenience this has caused I apologize if you were previously provided with conflicting information, but the terms provided in my previous correspondence were correct and this was how this promotion was advertisedWe are unable to alter your bill with Synchrony Bank If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live

I am rejecting this response because: I have no records of an email or voicemail left for meI just called the number provided and left a messageHopefully we can discuss this soon

Dear Mr [redacted] , EVINE Live is in receipt of your letter regarding concerns you have on your account Our records indicate on March 15, the installments on your ValuePays became due for order numbers [redacted] and [redacted] Unfortunately your card declined the charges for these paymentsOur reauthorization department made several attempts to contact you via the phone number we have on file and were unsuccessful in reaching youWe do show that you went online April 14, and updated your credit card information which then processed the March installment once they already rolled into collectionsDue to this payment, I have removed your account from collections and reinstated your remaning ValuePays to process on the American Express ***These payments will process on May 14, and June 13, for each of the two orders listed aboveEvine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the futureIf you have any further questions please contact our office at ###-###-####Sincerely, L [redacted] Credit Payment Specialist II CC: Revdex.com [redacted]

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of the [redacted] 14” Intel Quad-Core Notebook (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on August 29, 2016, I advised that the UPS tracking number of [redacted] does indicate that you refused the package on August 9, I advised you that it went to a wrong address, however, being that this was no fault of yours, I issued an immediate refund to your Visa ending in If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Apple iMac (order# [redacted] ) I apologize for any inconvenience this has causedDuring our conversation on April 11, 2016, I advised you that perhaps the reason why this has not been refunded is because the product is lockedAt this time I proposed that I will contact the vendor to have them provide more details as to why a refund has not been issuedOn April 15, 2016, I received correspondence from our vendor that indeed the product was received back to their warehouse locked with your Apple credentialsI then left you a voicemail informing you of the vendor’s responseThey will be sending the computer back to you with instructions on how to unlock the Apple iMac to the original settingsThis package also contains a pre-paid label that you may use to return the item once unlockedOnce our vendor receives the return unlocked a full refund will be issuedIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Case#: [redacted] Dear [redacted] We have received your complaint from the Revdex.com regarding your late return request for the Cook's Companion® Perfect Weight Ceramic Nonstick 11-Piece Square Cookware Set (order# [redacted] )I apologize for any inconvenience this has causedDuring our conversation on November 30, 2017, I explained that this order was beyond our 30-day return timeframe and inquired if you had spoken with the manufacturer’s warranty; at which time, you stated you had not spoken with the warranty nor did you wish to work through the warrantyI then advised you that due to the age of the order, we would first reach out to the warranty for assistance and I would follwith you during the week of December 4thAs we discussed on December 5, 2017, after further review, we will authorize the return of your orderAs I explained, this is a courtesy and we will not be able to do this in the futureI have emailed you a UPS return labelA full refund will be issued once the item is received and processed at our warehouseIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9:30am-6:00pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Diana Executive Resolution Office

Dear Ms [redacted] , We are in receipt of your letter to the Revdex.com Our records indicate that on July 17, you placed order number [redacted] for an Invicta Watch requesting a payment plan of six monthly payments Our records show on September 20, the 3rd installment became dueYour credit card declined the transactionOur Reauthorization Department tried to reach you as only the first two installments had been madePer our collection agency, letters were sent to you regarding this debtAfter months, your account was sold to our debt buyer, [redacted] FinancialThey are now handling your account and it was confirmed that the debt is there and they have no record of you contacting themPlease contact [redacted] Financial at ###-###-#### Due to your account going over 6-months past due, the ValuePay option will no longer be available to you on your account If you have any further questions please contact our office at ###-###-#### Sincerely, L [redacted] Credit Payments Specialist II

I am rejecting this response because: I called evine live today 10,24,was adviced they received necklace back,and are processing return Stated return would take to business day They stated they would not return bank fees due to them putting charges on wrong card but will send a letter to my bankDon't know what good that will do but requested a copy of said letter

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your Italian Designs with Stefano 14K ring (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on September 23, I advised you that I would review your request for a late returnOn September 25, 2015, I advised you that we would not be able to allow a late return as this order was well beyond our 30-day return policyAs a courtesy, I offered to waive the final ValuePay of $52.89, which you accepted If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com