American General Life & Accident Insurance Co

I am rejecting this response because:When I received the order I checked online and it showed the two tone watchAfter my complaint(day later) the order showed the gold tone watchI ended the call with Evine, because basically they call me a liar.They told me they can not change orders in there system, but that is not trueOver the years I ordered about watches from Evine (and former shopHQ and shopNBC) and NEVER did I get a wrong watchEver since Evine took over, the delivery sucks and now they want to blame me for their mistakeNot even a idea to solve the problem customer friendlyI think it is time to have my lawyer look into this.After checking online for customer complaints and ongoing lawsuits against Evine, (and there is tons of complaints against these people) I think, there is a fair chance in court

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your online order that shipped to a wrong address (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

July 19, [redacted] Miami, FL 33196- Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding your Cook’s Companion Smokeless Induction Cooker (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on July 13, 2017, I advised you that, being that the item was purchased on March 12, 2017, it was beyond our day return timeframe and that we would not be able to accept a return I advised you that the warranty provider offered to replace the unit for you and that you would need to continue to work with them If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

January 10, [redacted] New Braunfels, TX 78130-Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Beekman Goat Milk Body Creams (order# [redacted] ) I apologize for any inconvenience this has causedDuring our conversation on January 4, 2018, I apologized for any delay and advised that the refund was issued to your VIon January 3rd in the amounts of $and $8.33, which is the original value payments that were charged If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution OfficeEvine CC: Revdex.com

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ Dear [redacted] , We have received your complaint from the Revdex.com in regard to an order you did not receive Our records indicate claim forms were initially sent to you on January 2, and it was not until April 21, that the completed claim forms were received backWe regret to inform you that since the claim forms were not received back within the specified timeframe, we are unable to issue a credit for the items you did not receive This is EVINE Live's final decision in regard to this matter Sincerely, [redacted] Senior Supervisor, Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The forms were timely mailed to EvineWe were never notified that they did not receive themWe did not receive a call from them that they did not receive them until after their "deadline"I then e-mailed a copy of the forms that were originally sent via mail within the timeframe indicatedIf Evine had not received the forms, then what event triggered UPS coming to my house for me to fill out forms? My forms and the UPS forms were timely filedEvine does not want to accept responsibility for a customer service mistake on their part of not entering the formsI will file a complaint with the Attorney General of Texas and Minnesota Final Business Response / [redacted] (4000, 14, 2015/06/08) */ We just received the further correspondence from this caseIn our last response, we specifically indicated it was our final decision At this time, we are requesting this this complaint be closed as our previous response provided all of the necessary information Please let us know Thanks, [redacted]

Dear [redacted] , We have received your complaint from the Revdex.com regarding the refurbished Apple iPhone (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Dear Ms [redacted] , We are in receipt of your letter to the Revdex.comEvine Live would like to thank you for taking the time to share your concerns with us regarding your account Our records indicate that you have placed several orders using our ValuePay Payment planThese orders were placed on your Visa Card ending [redacted] expdate of 11/Unfortunalty this card declined the charges for the next value paymentsSeveral attempts were made to charge these as per your request, however the card is still decling the chargesThe reason they denied the charges is a private matter between you and the bank Our Reauthorization department has made several attempts to reach you regarding this matter and several attempts have been made to process these chargesOur reauthorization department has removed your phone # from their files so no further calls will be madeThe past due balance of $can be made directly to EVINE Live via a new credit card or by mailing a check or money order Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, L [redacted] Credit Payments Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I personally went yesterday 11/24/to my banking institutionI worked for the same employer for yearsI spent over an hour talking to a loan officer at the Credit Union to clear up the mess.Not trying to point fingers,but FIND the problem and tell the ones responsible to clear that upMy wife called the Credit Union times because Evine said the problem was our faultThe credit union told her all times that Evine was using the wrong number security code on the back of the card.THE WHOLE TIME OF THIS FIASCO THERE WAS MORE THAN ENOUGH MONEY TO PAY ANY AND ALL OUR BILLS TO EVINE, HSN, QVC,and local bussineses and utilitiesThe result from my one on one meeting yesterday is that Evine is using the wrong zip code in our address and that is why their system is kicking it outWhen my wife first signed on with Evine,she only told Evine the digit zip codeSomeone from Evine had to add the last digits after the dash in our zip code.No one else could have entered on their database.That is what our credit union is standing behind usWe have put a check in the mail for all we owe since this debit card fiascoI hope all this does not cause multiple debit transactions to be billedWe are caught in the middle and can not do muchWe are being pulled one direction by the bank and one direction by EvineI want to thank Evine for stopping the MULTIPLE,DAILY,THOUGHTLESS,HARRASING callsTo us IT IS our receipt of these senseless attacks Final Business Response / [redacted] (4000, 9, 2015/12/01) */ Dear Ms [redacted] , This letter is in response to your recent Revdex.com inquiry The credit card has been removed from the past due installments, therefore it will not be billedOnce we receive the check, you indicated was placed in the mail the account will be in good standing with EVINE Live once again If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, L [redacted] Credit Payments Specialist

April 7, [redacted] Newark, OH Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the Bows dresses (items 721-& 727-192, order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear Ms [redacted] : We are in receipt of your letter to the Revdex.comEvine would like to thank you for taking the time to share your concerns with us regarding your account I will be mailing you a customer history report of your account purchases and returns from December 1, through November 8, along with all charges and refunds to the Credit Cards on file with us for your reviewYou should receive this within 3-business daysThe majority of the items you purchased were on our ValuePay program, which would result in charges on your credit card over a 6-month period In September multiple ValuePay’s declined on your credit cards, that you had given us for payment, causing your account to go past dueAs a result of this, your account was placed into collections with an outside collection agency The collection agency has made several attempts to reach you regarding this matterUntil payment arrangements are made, further attempts will continue until these have been paid in fullYour past due balance is $Please contact The Affiliated Group at ###-###-#### to resolve this important matter Sincerely, LO’ [redacted] Senior Credit Payments Specialist CC: Revdex.com of Minnesota & North Dakota

Initial Business Response / [redacted] (1000, 6, 2015/08/18) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding charges on your credit card accountI apologize for any inconvenience this has caused We have verified that all past due amounts have been paid as of July 27, Further, it was determined that you had overpaid on some invoices, and a check in the amount of $was sent to you on August 11, At this time, your account has been paid in full If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (2000, 18, 2015/09/11) */ I recieved check ,looks like it has been resolvedit was very difficult to get a favorable result thoughI would not do bussines with them againThe consumer should know what they entering into before they use this companyThe staff doesn't have the ability to solve elementary problemsTheir ability to track down the pertenant billing information is not there Final Business Response / [redacted] (4000, 27, 2016/01/29) */ Dear Mr [redacted] , We have received further correspondence from the Revdex.com regarding your complaint We can verify that your account is no longer past due with EVINE LiveAfter researching this matter further, it was found that your wife, Lisa, has her own account with EVINE Live (customer # XXXXXXXX) that is past due We have verified that this debt has not been paidYour wife may contact our Credit department at X-XXX-XXX-XXXX for more information and to resolve this debt If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live

Dear [redacted] ***, We have received further correspondence from the Revdex.com regarding our return process I apologize for any inconvenience this has causedAs stated previously, our return process was explained to you In regards to the billing of your Evine Credit Card statement, Synchrony Bank advised that they had spoken with you in regards to this on July 20, and copies of your billing statements were mailed on July 22, If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l [redacted] @evine.com between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution OfficeEvine CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the Lord’s Prayer Cross Pendant (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on September 9, 2016, you advised that you had just placed an order for the pendant and wanted it shipped immediately as you needed it for a funeral the following week I advised you that we were unable to immediately ship an order that had just been placed and that your estimated delivery date is September 20, If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the Large Baker from the 20pc Bake & Serve Set (order# [redacted] ) I apologize for any inconvenience this has caused On June 9, 2016, I advised you that a replacement Large Baker was shipped via UPS tracking number [redacted] and to contact me if you needed further assistance If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the late return of your Oso Casuals Cardigan (order# [redacted] ) I apologize for any inconvenience this has causedI have attempted to reach you via telephone to no availIf you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Dear Ms [redacted] , EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on November 6th, you placed Order number XXXXXXXXX for Two Rosetta Stone Kits requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Credit Specialist II Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I in no way accept that Evine believes they have the right to perform a HARD CREDIT CHECK without A HOST saying so OUT LOUD, ON AIR, SEVERAL TIMES; IN WRITING ON THE TELEVISIONS SCREEN; AND/OR HAVE A CUSTOMER REP STATE IT ON THE TELEPHONE, IF THAT IS THE METHOD OF ORDERINGThis is a HARD CREDIT CHECK we are talking about, NOT something insignificantIt effects a person's personal credit ratingI placed my trust in EVINE, giving them a credit card number, TRUSTING THEY WOULD DO BUSINESS WITH ME IN AN HONORABLE MANNER, NOT UNDERHANDEDI DO NOT care that they are claiming that they made it knownThey did NOT make it known CLEARLY AND OBVIOUSLYI AM REQUESTING THAT THE CREDIT CHECK MADE ON MY ACCOUNT AND ON MY CREDIT HISTORY BE REMOVED BY EVINE, THROUGH a certified letter sent to Equifax, explaining that I did NOT authorize this check and am NOT USING THE FLEXIBLE PAYMENTS OFFERED, SINCE I have paid the account and balance in full, long before the balance is/was due Final Consumer Response / [redacted] (3000, 11, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please let me qualify my "NO" answerI will be satisfied ONLY and ONLY WHEN that HARD INQUIRY is REMOVED from my credit report(s) with whatever credit reporting agencies show the inquiryI still maintain that this is an invasion of privacy and a completely unnecessary actionIt is way TOO serious with potentially heavy implications for such a small purchase.I was NOT TRYING TO GET AN AUTO LOAN OR SOMETHING ALONG THOSE LINES! Let me reiterate: This HARD INQUIRY changed my credit score (even though I steadily maintain a credit score over 800)and was cited by my mortgage company as I was trying to refinanceVERY SERIOUSI did not click on 'what is value pay' for a simple reasonI have used value pay in the past (BY THE WAY, AS FAR BACK AS IN THE 1990s, when you were Value Vision, etcand throughout all of your other incarnations!!!!) and have never experienced thisI still maintain and will continue to have the opinion that this is underhanded, unnecessary, and extreme to the point of bullying and an abuse of powerI.E., just because you can, does NOT mean you shouldJust think of the many people who do not follow up on this and may have some financial application refused to them for such an inquiry? This practice must be made publicly and in a more profound way to be considered fair, not simply throwing it back onto the consumer, the consumers, by the way who are paying your salaries, announcing it is our fault for not reading your fine printAgain, you are asking the highly improbableWhile your style is to RUSH everyone because the item is ready to sell out immediately, hurry, hurry, rush to your computers and phones and place your orderYes, along with that marketing strategy, you also expect consumers to stop the ordering process and read the fine print, which includes an action unheard of in the industryYou can say all you want that I or we did not read the fine printIsn't that the exact statement that gives big business and for that matter, any business, a bad rap?? You are feeding into that opinion of businessesThis is a poor business practicePlease do not worry about me being 'banned' from using Value PayI have instituted a self imposed ban against ever using Shop NBC, Value Vision, ShopHQ, Evine, etc(what ever your current/future name is/will be), have closed my credit card account affiliated with your company and have also deleted my shopping accountIf I need to shop online or electronically, there are other options with companies who do not unknowingly jeopardize my credit standing, such as HSN & QVCI would like a letter from the credit reporting agencies stating this inquiry has been removedI will, at that time, consider being satisfied with the outcome of my complaintUntil then, I have answered 'NO' to your questionThank you to all who have worked on this thus far, and who continue to do so on my behalfI appreciate it Final Business Response / [redacted] (4000, 13, 2016/01/06) */ Dear Ms [redacted] , We have received further correspondence regarding your recent Revdex.com inquiry Your information was sent to Equifax on December 30, 2015, requesting that the inquiry dated November 6th be removedYou will need to follow up with Equifax as this process may take up to daysWe understand your frustration, however there is nothing further we can do to expedite the process I have attached a copy of the request that was sent to EquifaxYou may contact Equifax at X-XXX-XXX-XXXX for further assistance If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Credit Specialist II

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your HP Desktop Computer (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on August 11, 2015, you advised that you have disputed this transaction with PayPal and were told not to speak with us concerning itI provided you with my direct contact information and have yet to hear back from you If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Kris [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ I was sent a letter that I received on the 17th from a Kris [redacted] from EvineI was told she was away for a weekI left her a voice mail telling her I would like to talk to her about this, and then I wrote her an email requesting the sameI understood she'd be back today It is not ready to be closed outI am still waiting to hear from her and will call her myself after her lunch hour if I have not heard from her Thanks very much [redacted] Final Business Response / [redacted] (4000, 14, 2015/09/23) */ Dear [redacted] , This letter is to follow up with my previous correspondence dated September 4, As I advised via email on September 18, 2015, we did receive your item at our corporate office and forwarded it to our distributorAs of today, September 21, 2015, a return has been processedPlease allow 3-business days for the credits to be posted to your original method of payment If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Kris [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Consumer Response / [redacted] (2000, 16, 2015/10/01) */

Dear [redacted] , We have received further correspondence from the Revdex.com regarding your Cook's Companion® qt 1500W Ceramic Nonstick 11-in-Digital Multi Cooker ( [redacted] ) I apologize for any inconvenience this has caused As we discussed on February 6th, products that are not working properly and are beyond the return time frames should be addressed through the manufactures warranty If for any reason you are not receiving a response from the manufacturer, Evine would be happy to assist in obtaining a response through the terms of the warrantyUpon further review of your purchase and circumstances within, we have issued a refund for the Cook's Companion Digital Multi CookerPlease allow 3-business days for the refund to reflect on the original method of payment If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana [redacted] Executive Resolution Office EVINE Live

I am rejecting this response because: My account have been in good standing since it was opened and there was never a loss placed on my account.......My account is current and paid up to date!!!

Dear [redacted] , We have received your complaint from the Revdex.com regarding your online order for the Bit 1.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to contact you by phone to no availThe order was successful cancelled on 12/27/ As PayPal did not automatically reverse the authorization we emailed them on 1/3/and requested the funds be release to you If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm EST, Monday through FridayThank you for your understanding and cooperation Sincerely, Diana [redacted] Executive Resolution Office Evine CC: Revdex.com

Final Consumer Response / [redacted] (2000, 9, 2015/08/26) */ complaint # XXXXXXXX was resolved to my satisfaction on August 21,