American General Life & Accident Insurance Co

August 21, [redacted] Garfield Heights, OH Cr: Complaint ID: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com regarding the cancelation request for two orders of the TP-Link Set of Smart Mini Plugs (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on August 18, 2017, I advised you of Evine’s policy regarding cancelation requestsI advised you that we work hard to fulfill our customers’ orders as quickly as possible, which allows for a short window for cancellation Our cancelation policy is available online at https://www.evine.com/p/help/orders/how-to-cancel-order/ Per our discussion, as the tracking numbers for these shipment shows that delivery was refused, and as a courtesy, as our return policy is to process the refunds once the items have been received, I have issued an early credit for this order The refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time and billing cycleIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine

Initial Business Response / [redacted] (1000, 5, 2016/01/05) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your request for a late return for your Pamela McCoy Faux Fur Shawl Jacket (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-4530pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Business Response / [redacted] (4000, 12, 2016/01/19) */ Dear [redacted] , I am writing to you today regarding your initial complaint dated December 28, regarding a late return for your Pamela McCoy Faux Fur Shawl Jacket (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on January 18, we discussed our return policyI advised you that EVINE Live will reject any returns received after days from the date of receiptAs a courtesy, I advised you that I would make an exception and EVINE Live will accept the returnI have emailed you a prepaid SmartLabel for the product to be returnedOnce the item is received, a refund will be issued If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Dear Ms [redacted] : We are in receipt of your letter to the Revdex.com Your account with Evine Live had gone over days past due on Order# XXXXXXXX, therefore, the ValuePay option was removed for future purchasesI have reviewed your account and the Valuepay option has been reinstated as a one-time exception As of today your account with Evine Live is in good standings and you are able to purchase using the ValuePay option If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX Sincerely, [redacted] Senior Credit Payments Lead CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] & [redacted] , We have received your complaint from the RevDex.com regarding your late return request for the One World Hi-Lo Dresses (order# [redacted] ). I apologize for any inconvenience this has caused. During our conversation on September 26,... 2016, I advised that a one -time exception for a late return would be allowed. I advised you that the refunds will be issued as long as the dresses are received in our warehouse no later than October 21, 2016. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office Evine

Initial Business Response / [redacted] (1000, 8, 2015/09/09) */ Dear Laura [redacted] , We have received your complaint from the Revdex.com in regard to the item you declined delivery on (order# XXXXXXXXX, item# XXX-XXX)I apologize for any inconvenience this may have caused A full refund of $was processed back to your original method of payment (Visa ending in 6102) as of August 20, Once again, I do apologize for any inconvenience this may have caused Sincerely, Laura [redacted] Senior Supervisor, Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my refund

Initial Business Response / [redacted] (4000, 8, 2016/02/10) */ Dear David [redacted] and Christine [redacted] We have received your complaint from the Revdex.com regarding the late return of your Cat Footwear Boots (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 9, 2016, I advised you that a late return would be authorized, however you would be responsible for the return shipping costs and the item would need to be received in our warehouse no later than February 24, If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Consumer Response / [redacted] (3000, 6, 2016/02/09) */ Evine live rep, Sean called on 2/4/asking we return the call to discuss the caseI replied to the number provided XXX XXX XXXX also requesting a return callno response as of 2/9/second message left at same Evine contact number today 2/9/awaiting response

Final Consumer Response / [redacted] (2000, 5, 2015/09/03) */ Thank you so much for helping meWith your attention I was able to talk with a [redacted] and he did find that the postal system had been responsible for the delay of the returnI will get my full monetary return and Evine Live will also pay for the return of the merchandise See how helpful you are [redacted]

Dear Mr [redacted] , We have received your complaint from the Revdex.com regarding your order for the refurbished Samsung 4k ultra HD smart led HDTV w/ (order number [redacted] ) I apologize for any inconvenience this has caused During our conversation on January 4, 2017, we discussed your interactions with Evine’s Customer Service departmentYou advised that you informed them of your situation in an attempt to cancel the TV purchaseToday I went ahead and refunded you for the original shipping charges because you stated that you never received the TV, and it was Evine that advised you to refuse the TVYour refund amount for the shipping charges is $36.99, plus the tax of $which brings you to total refund $The refund process can take to business daysThis time frame depends on your financial institutions processing time If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa [redacted] Senior Supervisor Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] , We have received your complaint from the RevDex.com regarding an order that was shipped to an incorrect address (order# [redacted] ). I apologize for any inconvenience this has caused. During our conversation on May 19, 2016 we discussed our policy in regards... to orders that are sent to an incorrect address. I advised you that I was issuing a refund for the order in question ( [redacted] ). Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online orders. I also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: RevDex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your orders for the Swagtron TSelf-Balancing Hoverboard w/One-Year Warranty (order# [redacted] and [redacted] )I apologize for any inconvenience this has caused During our conversation on February 15, 2017, I attempted to assist you further with your compliantWhile in the process of asking questions to clear up this matter, you stated that you felt that I did not understand your situation nor in your opinion, was I willing to hear your explanationIn addition, you stated that you were too busy at this time and that you did not want to discuss this furtherIf you would like to discuss this matter, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine

Dear [redacted] , We have received your complaint from the Revdex.com regarding your request for reimbursement for the return of your Ronco EZ store Turbo Dehydrator (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on March 14, 2016, you had confirmed to me that the hosts on the advertisement never stated that the product was BPA freeIt was only after you received the product that you became concerned of the possibility of BPA contaminatesAt that time I advised you that I will check with our merchandising team so they can further research this information and forward to our online team as well as our hosts EVINE Live is able to provide a prepaid label for customers to send back damaged or defective items onlyI indicated that since the item is not damaged or defective we would not normally send out pre-paid labelsYou then became irritated at what I was attempting to explain to you, and you disconnected the call If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at b [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear MrJ [redacted] , EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that you placed order number [redacted] for an Asus 15.6" Intel Gaming Laptop on June 22ndThe order was cancelled on June 23rd and we have received confirmation that PayPal has just released the pending authorization as of todayThese funds should appear in your account within the next couple days When you initially called in, this should have been sent over to PayPal immediatelyWe apologize for any inconvenience this has caused and we hope you consider doing business with us in the future If you have any further questions please contact our office at [redacted] Sincerely, KH [redacted] Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/06/11) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the authorization on a cancelled order (order XXXXXXXXX)I apologize for any inconvenience this has caused
After researching this matter, it
was found that due to the timeframe in which this order was cancelled, our standard authorization reversal process did not occurOn June 2, 2015, an electronic authorization reversal was sent to the issuing institution for your Visa card ending in At this time, if the authorization is still being held on your account, we would ask that you work with the card provider to resolve
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

July 11, *** *** *** *** *** *** ** Brooklyn, NY 11218- Cr: *** Case#: *** Dear *** ***, We have received your complaint from the Revdex.com regarding the duplicate charge amounts reflecting on your
banking statement. I apologize for any inconvenience this has caused During our conversation on July 10th, 2017, I requested a copy of your banking statement to review. After reviewing your statement and our records, I found that duplicate authorization were sent for two amounts, $& $6.53. On July 10th we sent a reversal to your bank for the duplicate authorization amounts. You also inquired about the amount of $from June 28th, 2017. The amount on your statement and our records reflected one charge and one pending authorization. For further information on when pending authorization reflecting on your account please refer to your bank. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at ***@evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana *** Executive Resolution Office Evine CC: Revdex.com *** ** *** ***

Dear *** ***, We have received your complaint from the Revdex.com regarding the PavaProVirtual Reality Headset w/ Bluetooth Remote & Two-Year Warranty (order#***)I apologize for any inconvenience this has causedDuring our conversation October 9, 2017, you confirmed
that you had not been able to reach the warranty department for the Virtual Reality HeadsetI proposed that I will follow up with the vendor to have them contact you directly with technical supportAs stated you should hear from them in one to three business daysIf you did not hear from them after this time has elapsed, please contact me directlyWe also discussed the ongoing issue with the pins that Invicta sent to youI advised that Invicta emailed me stating that they have sent you the pinsHowever, since you have indicated you had not received these pins yet, they must have been lost in the mailInvicta advised another package will be sent with a tracking numberOnce I receive this tracking information I will forward it to youIf you have additional information or questions, please feel free to contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, Bridget *** Executive Resolution Office Evine

Final Consumer Response /* (2000, 6, 2015/08/24) */
received e-mails from Evine.com refunding me each of the payments I was originally chargedAbsolutely no personal correspondence, no reference to my complaint with you, no apology for my inconvenience with this situationSatisfied with outcome
of refund, but so very sad for a business to only react to this sort of situation after a complaint to b.b.bhas been made

I am rejecting this response because:
If other tv media like HSN OR QVC can do this So can Evine THEY JUST DON'T WANT TO !!!!!!!!!!!*** *

Dear *** ***, We have received your complaint from the Revdex.com regarding our return process. I apologize for any inconvenience this has caused During our conversation on July 25, 2016, I explained our return process and advised when a customer returns an
item, the original shipping and handling is not refunded and that this information can be found on the return form. I advised that when a customer uses the Smart Label to return an item, there is a fee that is deducted from the refund amount and that this information is also listed on the Smart Label. In regards to the billing of your Evine Credit Card statement, per our conversation on July 18, 2016, I had advised you that I did not have access to your statement but would have a supervisor from the cardholder, Synchrony Bank, contact you to assist with your statement. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l***@evine.com between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office Evine CC: Revdex.com

Dear *** E ***, We have received your complaint from the Revdex.com regarding you purchase for the Cook's Companion Three-Piece Single Touch Air-Tight Food Storage SetI apologize for any inconvenience this has caused During our conversation on November 9, 2016, we
discussed our standard return policyI explained that if your item did not receive a pre-paid SmartLabel, you would then have to use the standard label on your invoice to return your package with a carrier of your choiceWe also discussed how we are not able to issue pre-paid labels for your return reasonHowever, I did advise that I would be happy to look into getting a portion of your return shipping fee provided that I receive a copy of your return receiptAt that time you had said that you would like your son to follow up with me with that informationAs of November 14,I have not heard from your son If he would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget *** Executive Resolution Office Evine CC: Revdex.com

July 26, Mr*** *** *** *** *** Jacksonville, FL RE: Case Number *** Dear Mr***, Evine is in receipt of your letter to the Revdex.com Orders placed with Evine may be subject to credit
approval and Evine may review credit reports to qualify customers for the payment plan that we offer Our records indicate that there is an Evine customer that has the same or similar information as yoursAfter further review, we can confirm that your credit information was pulled in error We sent a request to Equifax on July 25th, to have this inquiry from removedThis process can take up to days before it no longer reflects on your credit report If you have any further questions please contact our office at ###-###-#### Sincerely, K*** Lead Payment Specialist