American Mint

12/9/Dear [redacted] , I am writing in reference to [redacted] 's complaintWe received an introductory order form in the mail from [redacted] on 11/12/for an Indian Head Buffalo Nickel replica coin, a Buffalo Bill knife and a Gold Double Eagle coinWe received payment of $for these items with check #This package was shipped to [redacted] 's address on 11/13/Another item, an $Stella coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork [redacted] contacted us on 11/25/stating that he did not want the $Stella coinA postage paid return label with the tracking # [redacted] was created and sent to [redacted] [redacted] contacted us again on 11/25/requesting a replacement for the Buffalo Nickel coin as he could not see the date on the coin and he stated he would return thedamaged coin with the $Stella coin [redacted] called us on 12/2/stating that he had not received his return labelWe requested that he wait 7-business days from the date it was sentHe requested to be removed from our mailing list and we complied, advising him that it may take up to days for all advertisement to cease [redacted] called us on 12/8/regarding a return label and another postage paid return label, tracking # [redacted] **, was created and sent to himAnother postage paid return label, with tracking # [redacted] **, has been sent to [redacted] on 12/9/15.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely, Susan DDirector of Client Services

8/5/Dear [redacted] , I am writing in reference to [redacted] ***’s complaint concerning his motherAmerican Mint does not have an account under [redacted] ***’s name or the address listedWithout his mother’s name and address or an account number, we are unable to locate the account for research[redacted] states that he has asked American Mint to stop soliciting his motherIf his mother has an account, we can research the matter and cease shipments, if applicable, and remove her name from our mailing listAmerican Mint offers collectible coins, knives, and jewelry; we do not sell ceramics and plaques as [redacted] listed on the complaint [redacted] ***’s mother may be on other numerous collectibles company mailing listsWe apologize for any inconvenience this may have caused [redacted] and his motherPlease let me know if you need anything furtherThank you for your assistance in settling this matterSincerely, Susan D Director of Client Services

02/23/Dear [redacted] ,I am writing in reference to [redacted] 's complaintWe received an internet order from [redacted] on 12/16/for a Donald Trump - Battle coinWe received a credit card payment of $(coin was $plus $for shipping and handling)This package was shipped to [redacted] 's address on 12/19/Another item, a Donald Trump - Business coin, was sent 01/09/for preview with no obligation to purchase as it states on the website in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork[redacted] 's complaint states that he returned the order but continues to receive billsWe received the package he sent back on 01/17/which cleared the invoice up and we refunded [redacted] 's credit card the $he initially paidThe reason [redacted] continues to receive bills, is for the 2" package we sent on 01/09/Per the Post Office in Crystal Lake, Il that package was delivered to [redacted] 's address 01/14/per the USPS tracking# [redacted] To clear the account we enclosed a self addressed postage paid return label, so [redacted] can return the package free of chargeOnce we receive invoice#back, [redacted] 's account balance will be cleared.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.- Director of Client Services

I am writing in reference to [redacted] complaintWe received an introductory order form in the mail from [redacted] on 4/7/for a [redacted] coinWe received a credit card payment of $(the coin itself was free and the customer only had to pay a $shipping and handling fee)This package was shipped to [redacted] address on 4/10/Another item, a [redacted] coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.' Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.We received a payment in the amount of Son 5/8/via check [redacted] ***On 5/9/2017, [redacted] was shipped the next item in the presidential coin collection series to preview with no obligation to purchase, the [redacted] coin [redacted] credit card was charged Sfor this item on 6/8/(The [redacted] coin was $with a $shipping and handling fee.) [redacted] states in his complaint that American Mint removed monies from his account without authorizationPlease note, that [redacted] was sent the [redacted] coin to preview with no obligation to purchase as a result of him not crossing off the American Mint Satisfaction Guarantee paragraph on his enclosed order formBy not crossing off this paragraph, [redacted] authorized American Mint to send him additional items in the presidential coin collection series at the regular price to preview with no obligation to purchaseSince [redacted] kept the preview item beyond the free day preview period, his credit card was charged $On 6/9/2017, American Mint received a return package from [redacted] containing the [redacted] CoinAccordingly, [redacted] account was issued a credit in the amount of $On 6/12/2017, [redacted] credit card was issued a refund in the Amount of S106.90.Per this complaint, American Mint has cleared [redacted] account balanceEnclosed is an account cleared letterWe have also removed [redacted] from our mailing listPlease advise [redacted] to allow days for all mailings to ceaseAdditionally, American Mint has cancelled [redacted] subscription to the Presidential Coin Collection Series.We apologize for any inconvenience this may have caused [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.We would like to inform you that your account has been cleared.Thank you for choosing AMERICAN MINTShould you have additional questions or concerns, please feel free to contact our Customer Service Department

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will get the payment sent out today Regards, [redacted]

I am writing in reference to Mr [redacted] 's rebuttalMr [redacted] filed an initial consumer complaint with the Revdex.com (“Revdex.com) on 10/23/American Mint responded in a letter dated 10/24/(hereinafter referred to as the “initial response letter)American Mint hereby restates and reincorporates its initial response letter by referenceMr [redacted] filed a rebuttal on 10/24/2017.We had attached an order confirmation form and a delivery confirmation letter for Mr [redacted] with our initial response letterThis information showed that Mr [redacted] placed an order with American Mint for the items described in our initial response letter and that they were delivered to his addressIn his rebuttal, Mr [redacted] nevertheless states that he never ordered or received the merchandise described in our initial response letter.Per this complaint, we have processed Mr [redacted] 's account internally as a demand lossWe have cleared his account balanceEnclosed is an account cleared letter.Mr [redacted] 's account has been closed out.We apologize for any inconvenience this may have caused Mr [redacted] Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D [redacted] Director of Client Services

7/14/ Dear [redacted] ,I am writing in reference to [redacted] ’s complaintWe received an introductory order form in the mail from [redacted] on 4/17/for a free Double Eagle Archival Edition commemorative coinThis package was shipped to [redacted] ’s address on 4/21/ Another item, an Eagle Archival Edition coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.On 6/3/14, we spoke with [redacted] In response to this conversation, we cancelled the “Gold Eagle Archival Collection” and sent [redacted] a postage paid return label to return the Eagle Archival Edition coinThe free Double Eagle Archival Edition coin is [redacted] ’s to keepOn 6/25/14, [redacted] called American Mint again and informed us that the previous postage paid label was not receivedAnother one was mailed that dayAmerican Mint is uncertain if [redacted] received the last postage paid return label that was mailed to him, so another one was mailed today[redacted] ’s complaint states that he never ordered any coins and that he does not have any in his possession [redacted] did not mention this when he spoke with American Mint on two occasionsPayment or a return of the Eagle Archival Edition coin will reconcile the account balance.We apologize for any inconvenience this may have caused [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter

This company is awful, they have scammed my elderly mother and when I called to tell them to take her off list and send no more mail , they were rude Beware!!

2/5/ Dear ** [redacted] , I am writing in reference to ** [redacted] ’s complaintWe received an introductory order form in the mail from ** [redacted] on 08/28/for a free Statue of Liberty commemorative coinThis package was shipped to ** [redacted] ’s address on 08/30/Another item, a US National Anthem coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form We do provide postage paid return labels upon request as it states on the reverse side of our “Returns Information Form” enclosed inside all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork American Mint issued monthly reminder notices to ** [redacted] for the outstanding balance of the US National Anthem** [redacted] had the option of returning the item during our preview periodUnfortunately, we never had any communication with him until 1/29/During this conversation, he advised us that he would be filing complaints with the Revdex.com and the Idaho Attorney General’s officeIn response to this conversation, we cancelled the “Symbols of Freedom” commemorative coin collection and removed his name from our mailing listHowever, our mailing advertisements are prepared in advance so it may take up to ninety days for advertisements to cease** [redacted] ’s account balance is $for the US National Anthem coin We apologize for any inconvenience this may have caused ** [redacted] Let me know if you need anything furtherThank you for your assistance in settling this matter

Hello,You wrote:"Before processing the complaint, we need you to provide some additional information. Please respond to the following points: Please provide the name and address of your father. If you have an account number for American Mint, please provide this as well." ... CONSUMER INFO: [redacted] ***West Sacramento, CA [redacted] @***.comAmerican Mint Account: [redacted] --------------Note: American Mint replied to me via email on Tue, Dec 29, 2015 at 8:07 AM. I will discuss their response with my dad to see if it's accurate. However, I would still like to submit a complaint. From the other complaints, this seems to be American Mint's business practice: Consumer buys one item, and pays for it. Seller then sends consumer "preview items" via an unwanted subscription that the consumer must return (with his/her own money - since no return label is included) if s/he doesn't want to be billed.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

7/20/Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 03/08/for a SSilver Eagle for $We received payment of $with check #***This package was shipped to *** ***'s address on
03/09/Another item, a Boston Tea Party coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our "Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.** *** sent a letter in on 5/6/stating he returned the item however we did not receive itHe called into our Customer Service Center on 5/13/stating he returned the coin in the AM Processing standard envelopeThe representative explained this was not a return envelope for a coin and he had not contacted for proper instructions and a label.Most coins that are returned in a standard, paper, #envelopes will not make it through the postage meter at the US Post Office.We have completed a return loss on *** ***'s account which leaves him with a zero balance.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

6/2/16Dear *** ***,I am writing in reference to *** ***'s complaint** *** called into our customer service center on 6/2/requesting the balance of $be cleared from his account as the item was not receivedThe customer service representative cleared the account and *** ***
has a zero balance.We apologize for an inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in this matter.Susan D. Director of Client Services

4/14/Dear *** ***,
I am writing in reference to *** **’s complaintWe received an introductory order form in the mail from *** ** on 3/27/for a free Liberty Head Double Eagle replica coinWe received payment of $for shipping and handling with check #***This
package was shipped to *** **’s address on 3/30/Another item, an Half Union Replica coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We spoke with *** ** on 4/8/In response to this telephone conversation, we cancelled the “$Million Archival Replica” coin collection and mailed *** ** a postage paid return label with tracking to return the Half Union Replica coinUpon receipt of this returned coin, *** **’s account will be reconciledWe apologize for any inconvenience this may have caused *** **Please let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan DDirector of Client Services

11/11/
Dear *** ***,
I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 10/29/for a free Liberty Commemorative coinWe received payment of $for shipping and handling from *** ***'s credit
card ending in ***This package was shipped to *** ***'s address on 10/30/Another item, a Liberty Independence Commemorative coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.” Enclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork
*** *** contacted us on 11/10/stating that he was upset that he had received the preview item*** *** was advised that the preview item could be returned at our cost and that he was under no obligation to purchase it and a postage paid return label was mailed to himPayment or return of the Liberty Independence Commemorative coin will reconcile the accountWe apologize for any inconvenience this may have caused *** ***Please let me know if you need anything further Thank you for your assistance in settling this matterSincerely,
Susan DDirector of Client Services

12/9/Dear *** ***,
I am writing in reference to *** ***’s complaintWe received an introductory order form in the mail from *** *** on 9/10/for a 40th Anniversary 1st Bullion commemorative coinWe received payment of $with *** “***This package was shipped
to *** ***’s address on 9/11/Another item, an Abraham Lincoln coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperworkOur American Mint Satisfaction Guarantee also states “you will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation!” Thus, the $for the Abraham Lincoln coin was billed to the initial credit card on 10/13/Since a request for cancellation or a return was not received, the “Gold Rarities of the 21st Century” commemorative coin collection continuedThe next package was shipped on 10/14/and contained an Elizabeth II coinThe amount of $($plus $for shipping and handling) was billed to the credit card on 11/13/The next package was sent on 11/14/and contained a John F Kennedy coinThis invoice is outstandingThe last package was sent on 12/2/and contained a Ludwig Beethoven coinThis invoice is also outstanding.We have never had any communication with *** ***, despite *** *** stating that he cancelled this subscriptionIn response to this complaint, we have cancelled the “Gold Rarities of the 21" Century” commemorative coin collection, as well as remove the credit card on the last two invoices*** *** may return the John F Kennedy and Ludwig Beethoven coins to reconcile the account balanceAttached is a copy of his account statement.We apologize for any inconvenience this may have caused *** ***Let me know if you need anything furtherThank you for your assistance in settling this matterSincerely,
Susan D
Director of Client Services

12/9/2015Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 11/12/for an Indian Head Buffalo Nickel replica coin, a Buffalo Bill knife and a Gold Double Eagle coinWe received payment of $for
these items with check #This package was shipped to *** ***'s address on 11/13/Another item, an $Stella coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** contacted us on 11/25/stating that he did not want the $Stella coinA postage paid return label with the tracking #*** *** *** was created and sent to *** *** *** contacted us again on 11/25/requesting a replacement for the Buffalo Nickel coin as he could not see the date on the coin and he stated he would return thedamaged coin with the $Stella coin*** *** called us on 12/2/stating that he had not received his return labelWe requested that he wait 7-business days from the date it was sentHe requested to be removed from our mailing list and we complied, advising him that it may take up to days for all advertisement to cease*** *** called us on 12/8/regarding a return label and another postage paid return label, tracking # *** *** *** **, was created and sent to himAnother postage paid return label, with tracking #*** *** *** *** *** **, has been sent to *** *** on 12/9/15.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

02/07/2017Dear *** ***,I am writing in reference to *** ***'s complaintWe received an introductory order form in the mail from *** *** on 10/28/for a Donald Trump Battle coinWe received payment of $($for shipping and handling) with check #***This package was
shipped to *** ***'s address on 10/31/Another item, a Donald Trump Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states “You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refundEnclosed is a copy of this order form.We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.*** *** sent another order form on 11/16/for a Diana-A Princess and paid $with check #***Along with this was sent Diana - A Mother for preview.We received a letter from *** *** on 1/6/stating he already paid for the items and requested a copy of the order formsWe sent those on 1/7/*** *** called our customer service department on 1/17/stating he wanted to return the Donald Trump Battle but gave away the Diana - A Mother item and didn't care if we took him to court and he was filing with the Attorney GeneralWe sent him a return label on 1/18/with tracking ***.We received a letter on 1/18/stated this is a scam and he had a scratch offWe sent another return label with tracking *** for invoice *.On 1/23/we received an email stating he owed American Mint nothing and will file a complaint with the Revdex.com and Attorney GeneralWe emailed another return label for invoices & with tracking ***.On 1/25/*** *** called into customer service and requested a copy of his order form for invoice and another return labelWe sent both to his address on file on 1/26/with tracking ***.We have sent *** *** four return labels to send back the unwanted items which have not yet been doneAttached find another return label for the Diana A Mother and Donald Trump BusinessReturn of these items or payment will clear *** ***'s account.We apologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D.Director of Client Services

I am writing in reference to *** *** complaintWe received an introductory order form in the mail from *** *** on 2/1/for a *** *** * Battle coinWe received payment of $(the coin was $with a $shipping and handling fee) via check * *** This package was
shipped to *** *** address on 2/8/Another item, a *** *** * Business coin, was sent along inside the same package for preview with no obligation to purchase as it states on the order form in the American Mint Satisfaction GuaranteeThis paragraph also states "You will be billed only for the items you decide to keepIf you pay by credit card, future shipments will not be charged until days after the invoice dateYou are under no obligation! If you are not satisfied with any item that is shipped to you, you may send it back within days at our cost for replacement, credit or refund.”We do provide postage paid return labels upon request, as it states on the reverse side of our “Returns Information Form” enclosed in all of our packagesOur hours of operation, email address and toll free phone number are also located on this paperwork.American Mint has never received payment for the *** *** * Business coin or its return*** *** admits in her complaint that she received both of the coinsOn 3/28/2017, American Mint cancelled *** ***'s subscription to the S*** ** *** *** Coin collection seriesOn 4/22/2017, *** *** called American Mint and stated that she received a bill for the above-mentioned itemsThe customer service representative informed *** *** that she received a bill for both coins as both were in the package that was shipped and delivered to herAmerican Mint sent *** *** a Statement of Account on 5/19/in order to show her what remained outstanding on her accountThe statement showed that *** *** still owed $for the *** *** * Business coin.In order to clear *** ***'s account balance, she will either need to pay $for the *** *** * Business coin or return the *** *** * Business coin using the enclosed postage paid, self-addressed stamped mailing labelOnce American Mint receives the *** *** * Business coin back, it will clear *** ***'s account balance.Weapologize for any inconvenience this may have caused *** ***Please let me know if you need anything furtherThank you for your assistance in settling this matter.Sincerely,Susan D*** *** ** *** ***