American Residential Services

Tim S[redacted] from ARS MANASSAS VIRGINIA came to our house today to install a humidifier. The furnace was situated in such a position that the humidifier could not be installed. Tim was very helpful and we elected to have a service contract, while he was here.

Review: scheduled service between 8-12 today. They arrived at 315 after calls from me. no callsfrom them

see aboveDesired Settlement: refund

Business

Response:

May 27, 2014We are in receipt of your email dated May 18, 2014 regarding the above captioned Complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.On May 16, 2014 American Residential Services, LLC DBA ARSRescue Rooter (ARS) responded to service request at the property located at [redacted], VA [redacted]. We recognize that we fell outside of our timeframe commitment. ARS prides itself on providing premier customer service. We contacted [redacted] on May 23, 2014 to gain a better understanding of the Complaint and were able to reach an agreement to resolve the Complaint.ARS appreciates your assistance in resolving this dispute. If you require additional information regarding this Complaint, please feel free to contact me directly at ###-###-####.Respectfully,

Tim S[redacted] did a great job. We were not particularly happy when he showed up, but that didn't phase him. He did an outstanding job, leaving a very happy customer. He's a pro.

Great Tech experience with Corey J[redacted]. Very knowledgeable, with plenty of helpful advise and no pressure. Will request this gentleman again.

Tim S[redacted] is an outstanding professional. Very courteous, knowledgeable. We are very pleased with his performing maintenance on both units. We would welcome Tim performing our quarterly maintenance again.