American Residential Services

The installers showed up on time, did an excellent job, and were professional and courteous I would definitely have them come back to my home for work in the future

Steven did a wonderful job servicing our air unit Very friendly and courteous He also completed his task in a timely manner ARS-rescue Rooter Columbia also did a good job they told me when there was going to be a slight delay and also told me when he was leaving to come to my repair

Recently Dana Hdid my semiannual check of heating/air systems in my homeHe was very thorough and not only checked everything closely and wrote his reports so that I could read tem, but he also gave me some tips on the best ways to save on the utility bills, be comfortable, and treat my systems with TLCI olok forward to seeing him again in April to prepare me for the air conditioning seasonThank you, Dana Hand ARS Manassas, VABea

Great and very responsible company Office Manager MsPat, Supervisor MrA***, Technician Jason P [redacted] and Andrew Baer, were responsible according to their job's description, to make the Installation of my Air Conditioner replacement service a great experience I am very pleased with the service received and their compromise to comply and overcome my expectations Thank you to all of the crew

September 14, Revdex.com of Metro Washington DC & Eastern Pennsylvania RE: Revdex.com ID# [redacted] [redacted] *** American Residential Services, LLC D/B/A ARS/ [redacted] (“ARS”) has received your email dated September 14, 2015, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We have been in communication with [redacted] to gain a better understanding of the complaint and are in the process of reaching an amicable resolution to his satisfaction ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please feel free to contact me at ###-###-#### Respectfully, Tracey H [redacted] Corporate Customer Relations Manager

Received the best service from ARS / Rescue Rooter Columbia by service representive Daniel r He performed our annual maintenance and found that a part was missingThe service was performed on Friday, then today Monday Daniel was at our house with the part and ready to install!mjust wonderful service!

Renting a home in Alexandria VA and one of the A/C units failed last week on a scorcher of a day ARS sent over a tech immediately the next morning, I had telephoned in the trouble call at hrs the night before) Technician Alex K*  [redacted] was extremely knowledgable, thorough and professional in identifying not just the root of the issue (capacitor in the unit) but also some small issue that would have become major in a short time

We have had water leaking from our Air Conditioning unit in the basement. ARS has been to my house five times. At the time of this writing, I am waiting for the technician who charged me $250.00 to return (for the sixth visit). I have paid twice for things that have not solved the problem along with the initial diagnostic. They simply lack the ability to diagnose a simple problem. Technicians are not able to see what other technicians have done, and they charge for services that do not appear to be needed (they do not fix your problem). I would suggest that anyone looking for HVAC services look elsewhere.

August 28,
Revdex.com of the Greater Mid-Atlantic
Region: Metro Washington DC and Eastern Pennsylvania
RE: Revdex.com ID#
***
We are in receipt of your letter dated August 26, 2014, regarding the
above-referenced complaint. Thank you
for bringing this matter to our attention and allowing us the opportunity to
respond On July 28, 2014, American Residential Services, LLC D/B/A ARS/*** *** (“ARS”) performed a service visit at *** *** *** *** ***,
VA ***. We have reached out to the customer to gain a
better understanding of the complaint and are actively in communication to
hopefully achieve an amicable resolution very soon ARS prides itself on providing premier customer service and appreciates
your assistance in resolving this dispute.
If you require additional information regarding this complaint, please
feel free to contact me directly at ###-###-#### Respectfully,
Tracey H***
Corporate Customer Relations Supervisor

ARS has always been responsive to our requests Sometimes we can understand delays but they continue to be patient and answer all our queries

ARS responded almost immediately to our request for service when our air conditioning system broke down Salesman Lee S*was superb in explaining our various options for replacing our 15-year old system with a much more efficient system, and arranging installation He was worked us us to get the best deal possible, including a discount of $ The new air conditioning unit and furnace were installed the very next day by technicians were not only competent and efficient, but also courteous and friendly Overall, a first rate experience

Clarification of 09/01/2015, hours EDT.
The window for filing for the *** *** gift card closed on August Therefore, we request that ARS, Manassas remit $to us, in compensation for MrK***'s failure to faithfully execute the contract

Matt Gwith ARS - Manassas (VA) came to our house during the agreed-upon time window and performed routine maintenance on our HVAC system He was polite, cordial, and professional and provided useful advice related to the maintenance of the system

March 18,
RE: Revdex.com ID #***
We are in receipt of your email dated March 15, regarding the above captioned ComplaintThank you for bringing this matter to our attention and affording us the opportunity to respond
On July 2,
*** and *** *** contracted with American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") to install a new furnace at the property located at *** *** *** *** ***, VA ***The installation was completed on July 3, as contracted
ARS prides itself on providing premier customer serviceTherefore, we are currently in communication with *** in an attempt to better understand the Complaint, and to hopefully achieve an amicable resolution very soonWe appreciate your assistance in resolving this disputeIf you require additional information regarding this Complaint, please contact me directly at ###-###-####
Respectfully

Eddie Russell installed our new ac unit on 9/6/He showed up on time and did a great job , he was also very nice and had a great since of humor I highly recommend him !
Thank You , Terea Johnson

September 2,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The mistakenly charged diagnostic fee has been put back to the credit cardThank you very much for your efforts in this matter
Regards,
*** ***

Very pleased with the price and installation Installers were very careful and successful in doing no damage to floors, carpets, walls, etcVery pleased with their pleasantness and knowledge

I've been an ARS customer for the last years, their staff has always been courteous and friendly They send me service reminders on a timely manner and when the service pro comes to the house they're very professional and respectful I was very pleased by service pro Jason P, he put on footies before coming into my home so not to bring in debris from the outdoors He pointed out and recommended items that need to be replaced but didn't feel pushy
Overall it was a pleasant experience

I wish to acknowledge the excellent sales and service received from MrLee Strayer, sales rep, and installers, Ben and George from ARS ManassasMrStrayer was extremely helpful in identifying what heat pump we needed and offered advice on the various options He was sensitive to our needs and was able to set up an immediate date for installationReal Technical Savvy
Ben and George were excellent installers providing quick and efficient service They applied drop clothes and constantly informed me regarding the status of the on-going installation First Rate experience from ARS - Manassas Team!

Beet all competitors pricing, Installers were on time, friendly, they cleaned up when done and everything worked when they left I needed about an hour to build up the footers about inches for the AC unitThe installers had no problems with that and said take as long as I need