AmeriGas Propane LP

November 13, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a Heritage Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding the will-call convenience feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his
complaint, we investigated the allegations contained therein and provide the following response based on our findings.Since filing this complaint, we have come to a satisfactory resolution with *** ***We have removed the $will-call convenience fee*** *** currently has a zero (0) balance and we thank him for being a loyal customer. We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me. Sincerely,Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

March 5,
Dear ***:
Thank you for giving AmeriGas Propane, L.Pd/b/a Cress Gas (“AmeriGas”) an opportunity to respond to *** complaint regarding his deliveryAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt
of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings
Extreme cold weather in the area caused an extraordinary demand for more propane deliveries at our customer’s homesAs a result, we were unable to provide a delivery to *** within our standard five (5) to ten (10) business daysAmeriGas truly apologizes for the delay in the delivery *** received on February 26,
We value our customers and again apologize for any inconvenience we have caused to ***In light of the foregoing, AmeriGas reasonably believes that this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,

June 30, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint again regarding her account and late feesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.As a courtesy per her request, on June 26, a credit was placed on ***’s account to remove her late feeSince January of 2013, six (6) late fees totaling $have been removed from ***’s accountIn good faith we will continue to remove late fees from ***’s account if she contacts her local office regarding the fee and if she pays her bill within her termsAlthough we are willing to continue removing late fees, ***’s billing cycle will not changeTherefore, we again ask that *** make her payments prior to the balance due dateAs of June 30, ***’s account has a balance due of $69.65.I trust that this letter adequately responds to the issues raised in the above-reference complaintIf you have any questions or require further information, please feel free to contact me.Sincerely,
Haven D
Customer Advocacy Department

September 23, Dear *** ***:Thank you for giving AmeriGas Propane, L.Pd.b.a Heritage Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a tank removal and refundUpon receipt of this complaint, we investigated the allegations contained therein
We have concluded our investigation and provide the following response.On September 11, the tank was removed from *** ***’s propertyA credit of $was applied to *** ***’s account for his tank rental feeOn September 19, a refund of $was issued to *** *** *** should allow a couple of weeks for the check to arrive*** ***’s account has been closed with a zero (0) balanceWe value our customers both past and present and apologize for any inconvenience we may have caused to *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill D
Customer Advocacy Manager

September 2, 2014Dear *** ***:
Thank you for giving AmeriGas L.P(“AmeriGas) an opportunity to respond to *** ***’ complaint regarding the removal of his tankAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’ complaint, we investigated the
allegations contained therein and provide the following response based on our findings.*** *** is correct he did place a call to his local district office in early July to request we pick- up his tank and issue him a refund for the remaining propaneUnfortunately we did not have the correct phone number on file for *** *** so when we tried to return his calls to schedule his removal we were not able to reach himUpon receipt of this letter we contacted the *** family directly at the number listed and spoke to *** ***We were able to move up the date for the tank removal to September 2nd and spoke to her about the phone number mix-up*** *** confirmed the number we had on file was from years ago which is why we could not get a hold of themUpon the removal of **and *** ***’ tank we will weigh the tank and issue any credit due.We value our customers both past and present and apologize for any inconvenience caused to **and *** ***In light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Jill DCustomer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***-***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein
and provide the following response based on our findings. We apologize for the confusion with Ms***-***’s accountWe have removed all charges and her account was final billed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Ms.***-***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Jill D*** Jill D*** Customer Advocacy Manager Cc:Jeff G***, Area Director John R***, District Manager

I have a $dollar credit with the *** I've been there times in the last two weeks, and they are not filling propane tanks They have a sign on the door saying closed I have turned the sign over more than once then I see them in thereAnd have ask for service
I don't know if they are going out of business, but they don't seam to be " in it."
I need my propane! It's cold in my house
I want them to treat me like a human, either return the funds or serve me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me.
Regards,
*** ***

Contacted Blue Flame Gas on December 27, to let them know we were down to 30% propane as per contract agreement even though we are suppose to be on auto delivery They said they would deliver propane next week I called again the morning of January 3rd and they told me they would deliver propane today By 4:30p.mI had not received any propane nor did anyone call to explain why I called again and Monica told me the driver ran out of propane but we would be the first delivery on January 4th As the day progressed on the 4th and still no delivery, I called again and spoke to Danielle By this time our propane level is down to 20% Danielle said we were supposed to be the first on the list for delivery and didn't know why the route was changed, but would call me when the driver was headed our way By 4:30p.mI called again and this time spoke to Monica Again no explanation as to why we hadn't received a propane delivery Monica did say that the driver was told to delive

May 18, 2015Dear *** ***:
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Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** asserts we took longer than usual to provide a delivery to him in March Due to the snowstorms in March, our trucks were removed from the road for safety reasons*** *** is a forecasted automatic delivery customer; customers who are on the auto fill program did receive deliveries later than normalAs requested by *** *** we were able to make a partial delivery, partly filling the tankSince *** *** is on auto delivery we went back out to his residence to finish filling his tankIn the complaint, *** *** also mentions his pricing is different than his neighborsWe note *** *** is not participating in any of our Guaranteed Price Protection (GPP) programs which allows a customer to lock in their propane at a specific priceAs such, *** *** is considered a market based customer and pays a price per gallon set by the company on the date of the deliveryAs is common in the propane industry, market based pricing is generally based upon volume and is broken down by tiers, i.e., customers are placed in tiers based on their annual usage volumeGenerally, the higher the customer volume, the lower their price per gallon will beThis is because customers who use very little propane on an annual basis have a higher cost of deliveryWith regard to the different prices propane users in the area were paying for propane, we do not know if these customers were receiving gas at a locked in price, first fill price, as a member of a buying group or under some other pricing programIn regard to the price offer made to *** *** to purchase his tank compared to the price given to his neighbors, the tanks installed in the neighborhood vary in age also they could be new or refurbished making the sale price differentIf *** *** would like to accept the price offered to him to purchase his tank, he should contact AmeriGas District Manager, Sheldon W*** at ###-###-####
In light of the foregoing, AmeriGas reasonably believes that this matter is resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,Jill D
Driving Customer Delight Every Day
Customer Advocacy Manager
Office: ###-###-####

May 13, Dear *** ***:
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Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** *** complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** complaint, we investigated the allegations contained therein and provide the following response based on our findings.District Manager, *** *** was able to speak with *** regarding his accountTo resolve this matter *** has been placed back on his AmeriGuard contract*** price per gallon for his last nine deliveries has been changed to last year’s contract price, resulting in a credit of $872.47.We apologize for any inconvenience *** may have experienced and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

I was a customer of Amerigas for several years probably about I decided two years ago to consider another company which I did and they had billed me for several tanks rentals for months I did not have need or useI had a very bad flood in my house and it was not usable for monthsThat's not even my complaint now they tell me that if I change companies they charge you a $cancellation fee when you switch to another company?? I have no contract
That's an awful way of doing businessI feel violatedYou should be free to use whoever you want and not be punished
I paid the fee today but I think its a terrible way of running a business

April 25, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding his budget paymentUpon receipt of ***’s complaint, we
investigated the allegations contained thereinWe have concluded our investigation and provide the following response.District Manager, Seth Miller has agreed to keep ***’s budget payment at $for the remainder of the contractThe decision was based on ***’s current balance of $and the amount of months remaining in the contractWe apologize for any inconvenience *** may have experienced and trust that this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

April 3, Dear *** ***:Thank you for giving AmeriGas Propane,
L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding having his tank removed and his account closedAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** is correct he did request to have his account closed and his tank removed on several occasionsWe unfortunately failed to do so in a timely manner but have since rectified the situation*** ***’s tank was pickon April 2, and all fees have been removed from his accountIn addition a representative from *** ***’s local district office contacted him directly to inform him that we will be issuing him a refund of $for any inconvenience we may have caused*** *** did indicate he was in agreement with this resolution.We value all of our customers both past and present and are sorry to lose *** *** as a customerWe trust this response addresses his concernsIf you have any questions or require further information, please feel free to contact me.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On 2/5/I called my local Amerigas location *** **) to have a delivery setup I have been a will call customer since I moved into my house due to them telling me this was the cheapest way I could get propane They informed me that I would be paying $a gallon which I asked if there was any cheaper way They said no and I ordered propane because I need to heat my house for the winter I then went and did some re-search and talked to other who pay for propane and values of propane for other companies are between $to $ The are are re-occurring customers who are not on any promotion just like myself Amerigas prices are not competitive and they completely rip of their customers I know cents might not sound like a lot but it is when I filling up a gallon tank I was lied to on my pricing and they said they are not able to do anything about it

I have contacted AmeriGas three times to gain information on how to cancel my service with them, and have them pick up my propane tank in order for me to use a different companyThey continue to tell me they will call me back with the cost to do this, or that they don't know and will "ask around." I have been told something different every time I call, and keep requesting the information to cancel with them in writingI never hear backTheir prices per gallon of propane are significantly higher than both the competition and the government pricing posted on, and I believe they are over-charging which is why I want to switch companiesBut, I am not able to do that without understanding what I will be charged for them to come pick up their propane tank (which they will not allow me to "rent" to another provider as I do not own it)Any help would be much appreciated

This company literally robs their customersWe used this company from 2002-I roughly added up what we paid out all those yearsNearly $70,Thats my kds college education! We were on a budget and the payments were going up every yearThey claim they give "the best deal"Who are they kidding? You get locked in to this price which was always over $The gas prices would drop and they basically said, too bad! The drivers would come fill the tank up and they even agreed what a rip off this company isThey said that they gouge the long time customers to give new customers better ratesIn the last year we used them, our budget exceeded $a monthThen we STILL owed $for our catch up billI paid that budget from june till the following april, still had this massive catch up billId love to know what happened to all that money supposedvly going into my acccount???? How is that possible that we paid that much money then still owed over $in the end? That was itWe ended up buying the tankIts underground so they erent going to come and unbury itWe now prebuy our propane from different companiesLast year we bought gallons at $a gallonWe skated thru the winter with no problem at all! Best decision we ever made was to dump this companyi don't know how they get away with robbing everyoneI wish we would've wised up soonerEvery company we call to check the prebuy rates are LOWER then this oneBy at least $1.50! I don't get itIm sure the CEO is living comfortably