AmeriGas Propane LP

That meter was read on the 5th of February it red 1877 per the gas expert , he processed to explained that they the 'COMPANY' will read it backward which will read 778, he said they will drop the end number which would be the 1", On 6th of February I receive a bill that red for $that is completely two different read for the same bill,I am reviewing all my bills that range in the 7hundred, None of those bills went over $That company got away with a lot from me but this time I can't let this go because I don't have this moneyThanks in advance

That meter was read on the 5th of February it red 1877 per the gas expert , he processed to explained that they the 'COMPANY' will read it backward which will read 778, he said they will drop the end number which would be the 1", On 6th of February I receive a bill that red for $that is completely two different read for the same bill,I am reviewing all my bills that range in the 7hundred, None of those bills went over $That company got away with a lot from me but this time I can't let this go because I don't have this moneyThanks in advance

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Complaint: ***
I am rejecting this response because they tape record all phone conversations so they can find out that I called three times prior to July requesting the written forms to set up a payment plan I have enclosed e-mail correspondence showing how long I have been a customer Prior to my payment plans were set up on the phone with a rep from the El Cajon office; in they informed me they no longer did that and required a written agreement that took them over 1/months and three phone calls to get to me All this time late fees were accruing These are the fees they said they would waive after the payment agreement was satisfied I made all three of my payments per the agreement on time After I made my last payment of $Kelly L*** kept calling my phone while I was at work, but did not leave a messageAfter or more missed calls I e-mailed her and asked why she kept calling me No response Then I get a collection letter for two late feesI called the El Cajon office again on January 10th and asked for a supervisor They connected me to Meghan Z*** who asked me to forward the e-mails from Kelly regarding the waiving of the late fees I sent her the e-mails, and got no response from her either, but a week or so later I got another collection letter I had advised them in July I no longer wanted to continue service with them, and advised I would call them when the tank was empty so I could use the gas I had already paid for No mention of a fee to pick up the empty tankI called them to pick up their empty tank I'm assuming this is the new fee that now generated and invoice for $172??? The empty tank can be verified by the new company that switched out the tanksAgain, no communication from anyone at this company as to what this charge is for, and nobody has called to explain these charges or invoices I was under the understanding that once the payment plan was satisfied I was done This company has a 1&1/stars out of on their Yelp page because of their poor quality of service This has been one of the most frustrating, irritating companies I have ever dealt with The stress they are causing me by continually harassing me with collection notices and no return calls is the reason I filed this complaintI have attached many of the e-mail correspondence between myself and *** *** *** and AmerigasYou also need to know that they are gauging customers when they are most vulnerable They charged me $to fill my tank in the winter, and my new company just filled the same size tank twice for $ Amerigas threatens to cut off your service in the middle of winter if you don't pay their outrageous fees They are a horrible, price gauging company, which is why I file this complaint The new company rep told me they are getting so many new customers fed up with Amerigas that their business is booming, and after fills with them already this winter season I know why

Thank you for giving AmeriGas Propane, L.P d/b/a Carolane Propane (“Amerigas”) an opportunity to respond to *** ***’s complaint regarding his accountAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the
allegations contained therein and provide the following response based on our findings. As a threshold matter, AmeriGas denies that it is engaging in price gougingWe understand and appreciate that some of our customers may not be aware of how their propane is priced and therefore may suspect our prices are too highAmeriGas strives to be the best propane company in the countryAs such, we seek to differentiate ourselves from our competitors by providing our customers with numerous additional services beyond the simple delivery of propaneThese services include: a driver and service technician on call hours per day at our District Office, a 24-hour emergency call center, an extensive safety department which provides safety training year round to our employees, and online customer account accessProviding these services to our customers means that sometimes our prices may be higher than our competitors who do not offer the same high quality of customer service. AmeriGas does offer several different types of price protected programs for its customersThese programs include: (i) “AmeriGuard,” which allows customers to pay a monthly payment based on annual usage at a protected price; (ii) “Pre-Buy,” which enables a customer to buy a fixed number of gallons at a fixed price; and (iii) “AmeriLock,” which allows customers to pay within days of delivery at a protected priceOverall, these programs are designed to make the heating season pricing predictable for our customers so that they can ensure stability in their budgets. For those customers, such as Mr*** who are not enrolled in a price protected program, are subject to our tier pricing structure based on annual usage and market price per gallon at the time of the deliveryAmeriGas (as well as many other propane companies) uses many factors to determine the price to charge its customersFor example, consumers who use a smaller volume of propane generally pay a higher price per gallon because smaller accounts, on a per gallon basis, involve substantially higher delivery costs than a larger volume customerTo compensate for the higher costs to deliver and service small accounts, volume pricing is a common practice in the industry and customers are placed in a pricing tier structure based on their annual usageAccording to our records, Mr*** was charged a price per gallon in accordance with our standing pricing policies. Mrs*** contacted AmeriGas on July 22, requesting a delivery of gallons to be delivered in SeptemberHowever, their account was not changed from automatic delivery to will call status as such on August 17, an automatic delivery ticket printed as a full deliveryThe account was changed to will call status on September 29, We would like to remind Mrand Mrs*** to contact us to schedule a delivery when the tank gauge shows 20-30% in order to allow ample time for a delivery. We value all our customers and trust this response addresses Mr***’s concernsIn light of the forgoing we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Jill D*** Jill D*** Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As in my original complaint, AmeriGas "Red-tagged" our underground tank in October, Their own Technician scheduled a date for AmeriGas to remove AND replace the tank ("AT THEIR EXPENSE") at the time of his de-commissioning of the tank, which had leaked ALL of the contents into the atmosphere Our complaint seeks compensation for OUR PERSONAL EXPENSES in removing the tank, AND for the product we had purchased and DID NOT USEIF WE OWED AMERIGAS, NOT ONLY WOULD THEY INCESSANTLY SEEK PAYMENT FROM US, BUT THEIR OPTIONS TO F-O-R-C-E US TO PAY WOULD BE DEBILITATING TO US AS MERE CONSUMERS
All of this is contained in our letter to them AND in the Revdex.com complaint We have come to Revdex.com in lieu of LEGAL ACTION expecting what we consider a MINIMUM RECOMPENSE and equitable resolution
*** *** stated that I agreed to their response I was FORCED to call them to come and pithe tank my contractor excavated and placed at the street in front of my residence Had we "agreed", our action through Revdex.com would not have been initiated
To reiterate: AmeriGas represents itself as a public, consumer energy company; therefore, we're seeking what, again, we consider FAIR TREATMENT, especially in light of their failure to respond to our many attempts to have our tank replaced and to continue service Although we were/are not a large-volume customer, we immediately paid all balances-due over the years of our relationship with them To this point, we are very disappointed with their response ignoring our expense and efforts to remedy a situation that was THE TOTAL RESPONSIBILITY OF AMERIGAS
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason
is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Amerigas is sending me "Past Due" bills, and a bill for a March delivery at over $a gallon, after I signed a Price-lock contract LAST YEAR for $a gallon

April 15, Dear ***:
Thank you for giving
AmeriGas Propane, L.Pd/b/a *** *** (“AmeriGas”) an opportunity to respond to ***’s complaint regarding her son’s propane being shut offAmeriGas takes any complaint by its customers seriouslyTherefore, we have investigated the allegations contained therein and provide the following response based on our findings.Upon receipt of this letter AmeriGas Customer Service Manager *** *** contacted *** directly to discuss her concerns*** agreed to restore the service at ***’s son’s home at no chargeIn addition *** gave *** her direct contact information should she need to contact her for anything in the future*** indicated to *** that she was in agreement with this resolution.We value all of our customers and apologize for any inconvenience we may have caused the *** FamilyIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Liberty Propane
** *** *** *** StAlbans, VT *** PO Box ***  StAlbans, VT ***   July 9th,
To whom this may concern:
I consider the above account to be in “dispute.” For the following reasons:
I spoke with Joanne at the office number within the last two weeks regarding reoccurring bills from Liberty which included late fees
On 6/03/I was billed for $which included to late fees for $
I thought this to be a mistake as I had paid Liberty Propane $on my credit card explaining that this was the total I owed minus the remainder of my fuel assistance
Joanne told me that the late fees would be expunged and that she would send me total accounting of my account
I just received my account balance with a total of $538.44!
It seems like Liberty is claiming that a delivery of $which I was billed was a result of an unrequested delivery made without my knowledge or consent was delivered on 8/03/

I requested a quote from Amerigas to bury a propane tankWe currently have an above ground tank with this company and have been loyal customers for more than yearsProblem - The quote they gave us was double the price from other companies and their propane is double the price per gallonProblem -We decided to go with a new company and were told that they will not give us a credit/refund for the gas we paid for that remains in the tankProblem - We had the new company place the tank underground and requested that Amerigas come and remove the disconnected tank (with gas in inside) We were told that they would come to pick it up in approxmonth! This poses a safety issue! I have small kids that play in the backyard and there is a 120-gallon gas tank with propane in itI am going to discuss this with a lawyer todayIf I could give them thumbs down, I wouldThis is a horrible company with horrible service I would highly recommend against using them for any reason

This company charges people 2-times more than other propane companies in the area Unfortunately last year when I tried to leave this company the other companies were not accepting new customers I had been a customer for three years, and the first two years even though the price was high, they were cooperative and would work out a payment plan so that we could continue to receive propane through the winter months if we could not afford to pay the filling fee of $850/tank last year something changed, and the management would not take payment plans over the phone, and insisted in doing it in writing I called and waited months before getting the paperwork, all the while continuing to make monthly payments They were getting ready to close my account and leave me without propane because I hadn't submitted the request for a payment plan, THAT THEY HAD NEVER SENT ME I got a call from the corporate office regarding my balance and I even told the woman there I was still waiting f

The customer service is horribleThey always want to charge an extra $for a delivery to get it there by a certain dayIt was cheaper for us to break the contract and have another company bring us a new tank and propane the next day versus pay the extra $We have had nothing but problems with this company

I changed from a gas to electric stove in DecemberI have been calling AmeriGas for months now asking them to come and get the gas tank from my yardFirst they told me that I had to wait until spring for the ground to thaw, and now they are telling me that they are too busyThey can't give me a timeframe when they will be hereI told them it was in the way of where we want to build a deckI think months is an awfully long time to wait for one gas tank to be removed from my home

I rented a home in Grass Valley CAAmerigas was the company the land lords usedThey overcharged me $on the initial bill, never told me, and I found out on refill callI called amerigas to see about the price for another fill up this last summer after my land lord said they called her and said it was $a gallonTheir other house is yards awayI called to get the same price and was quoted $a gallonI told them that is really highThey quoted me a 'deal' of $and then charged me more than $when they came to fill it upI convinced my landlord to go with a new company and they didI called to cancel the service and had been over charged $on the last fill upThey said it will cost $to come get the tankIf you're not in a contract with them you don't have to pay thisGas is $a gallon with A** propane, they post their prices on their website and if you live in Nevada County CA you should call A** and get rid of AmerigasI don't know how you can run a company like this

Unashamed price gouging I just received a bill for the latest delivery charging $/ gallon, when the going rate with the other companies in this area is $ Contacted their company service and was basically told to go pound sand, that's how much they were going to charge me That's greater than an 80% gouge on what the price should be Will be changing over to Ferrell Gas as my new propane supplier

Thank you for giving AmeriGas Propane, L.P d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Ms***’s complaint, we investigated the
allegations contained therein and provide the following response based on our findings. On July 17, a voicemail was left for Ms*** and Mr***, informing them a refund of $would be issuedWe ask that they allow a couple of weeks for the refund to arrive. We apologize for the inconvenience Ms*** may have experienced and trust this response addresses her concernsIn light of the foregoing, we reasonably consider this matter closedIf you have any questions or require further information, please feel free to contact me. Sincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Don L***, Area Director Derek M***, District Manager

From: Amerigas Customer AdvocateDate: Mon, Jul 27, at 9:AMSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: "***" Good Morning ***,Can you please close this one out? I provided the proof that the postcard does state new customers. She rejected the response stating it does not say new customers.Thanks,JillJill D***Driving Customer Delight Every DayCustomer Advocacy ManagerOffice: ###-###-####

June 28, 2016Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) the opportunity to respond to the above-referenced complaintAmeriGas takes all complaints from its customers seriouslyTherefore, upon receipt of this complaint, we investigated the allegations contained therein
and provide the following response based on our findings.Since receiving this letter AmeriGas District Manager Mark C*** has contacted *** *** directly regarding her concernsMrC*** apologized to *** *** for the poor customer service she received and assured her all the credits have now been correctly applied to her accountIn addition, MrC*** is also in the process of scheduling a date to have the tank removed.We apologize to *** *** for any inconvenience we may have caused and trust this response addresses her concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele O’***AmeriGas Customer [email protected]: ###-###-####

October Dear *** ***:
"">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** *** ***s complaint regarding billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** asserts we have incorrect meter readings and balance for her account and she makes monthly payments of $towards her accountAmeriGas District Manager, Ron G*** went to the residence a couple of times to read the meter to verify the accuracy of the estimated meter readingsMrG*** was greeted by a dog and was unable to check the meterAfter a few attempts, a male did answer the phone and was able to get ahold of the dog owner so MrG*** could go and read the meterOn October 14, 2014, MrG*** was able to accurately read the meter and a credit of $was placed on *** ***’s account.MrG*** has been in contact with *** *** and explained her account balance is high due to the inconsistent payments on her accountWe have removed late fees but she will continue to receive collection notices until her account becomes currentBelow is the breakdown of her account historyCurrently, *** *** has an account balance of $MrG*** has offered to remove the meter from her residence and have her become a customer whom receives regular deliveriesShe advised she would speak with her husband and call him back We value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolved.Sincerely,Jill D
Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response by the company, and have no evidence that they have contacted me, no voicemails, emails, letters, or other correspondenceRegardless, I just want to leave this complaint on the record without wanting to deal with the company any further.
Regards,
*** ***