AmeriGas Propane LP

November 16, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a Kingston Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we
investigated the allegations contained therein and provide the following response based on our findings.Before *** *** purchased the residence, we left a note on the vacant property to call the local office to establish service on March 15, On March 29, 2017, we provided ***, the realtor selling the house, a letter of value for the propane in the tank along with the Supply Agreement for the new home owner to complete and return to AmeriGasWe did not receive a returned copy of the Supply Agreement by May 2017, nor did we have any contact of the new home owner regarding propane serviceSince there was no response regarding the tank, we picked up the tank on August 9, After picking up the tank, we did not hear from *** *** until October We would like to establish service with *** *** and return the tank with gallons of propaneIn order to do so, *** *** needs to fill out the Service and Supply agreement and return it to her local AmeriGas officeDistrict manager, Keith B***, has left voicemails for *** *** and has not returned his calls.We apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

August 25, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***n’s complaint regarding her accountAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** called her local AmeriGas office on January 23, to have her account changed to a will call accountSimply stated, *** *** has to call her local AmeriGas office to schedule a delivery allowing seven (7) to ten (10) business days to receive a deliveryWhen *** *** called to change her account, there was already a delivery order scheduled for her since her account was set up as a forecast customer; an automatic delivery account.*** ***’s account was set up on an AmeriGuard agreement, which is one of our budget payment plansWhen a customer chooses to take part in one of our budget payment plans, a monthly payment amount is calculatedThey are required to pay the monthly payment amount for the contract Term regardless of their running account balancePeriodically, as stated in the agreement, we will review the monthly payment amount and make adjustments as needed to avoid a large settle up at the end of the Term*** ***’s budget amount was calculated the start of the contract start in September with a monthly payment of $Paragraph six (6) of the AmeriGuard contract states, “AmeriGas will periodically review my actual propane usage, and it reserves the right to adjust my monthly payment to account for changes in usage.” *** ***’s monthly payment amount increased to $when her account was reviewed and increased again to $*** *** is requesting to be placed back on her original monthly payment amount but *** ***’s contract expired June 30, 2014.Currently, *** *** has an account balance of $In order to stop receiving monthly late fees on her account, *** *** should contact her local office, ###-###-####, to set up a payment plan.We value our customers and apologize for any inconvenience caused to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,J?ll D
Customer Advocacy Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: Amerigas Customer AdvocateDate: Wed, Feb 8, at 12:PMSubject: RE: Revdex.com Complaint - *** ** *** ***To: "***" We are unable to locate an account with the information
providedPlease request the consumer provide his account number or service address. Thank you, Tracie R***Customer Advocacy Specialist###-###-####***

December 18, 2014Dear *** ***:
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Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsThe tank was removed from *** ***’s location on December 12, All tank rental charges have been reversed from *** ***’s account, his account in the final bill with a zero (0) balance.We apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

January 21, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Andrew Smart’s complaint again regarding customer service and billing issuesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.District Manager, Nancy S*** was able to speak with *** *** regarding this matterMsS*** apologize for the inconvenience caused to *** *** and agreed to remove his Haz- mat fee*** *** was happy with this result and agreed to contact the Revdex.com to close his complaint.We value all of our customers and are happy we were able to keep *** ***’s businessIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Haven D
Customer Advocacy Department

December 18, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an
opportunity to respond to *** ** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** asserts he has been waiting six (6) months to have his tank removed from his new residenceThe account was from the previous owner of the propertyThe tank was removed on December 4, We apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,
Jill D
Customer Advocacy Manager

October 8,
Dear *** ***:
0px;">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaintUpon receiving this complaint we immediately opened an investigation to the allegations contained thereinWe have concluded our investigation and provide the following response*** *** is correct she did contact us in August to have her tanks removedWe however did not remove the tanks and issue her credit for the remaining propane until September 18thHer refund for $was generated and sent to her on September 24th however we will be honoring the request she made in her letter to you and are issuing her an additional refund for the remaining amount of $67.36.We value our customers both past and present and apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,Jill D
Customer Advocacy Manager

April 11, Dear ***:Thank you for giving AmeriGas Propane, L.Pd/b/a *** Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a replacement tankAmeriGas takes
any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.Customer Service Manager, *** ***, was able to speak with *** regarding a new tank*** informed *** our service department will work with her to schedule a date to replace her current tank.We apologize for any inconvenience *** may have experienced and trust that this response addresses her concernsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

July 5, 2016Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) the opportunity to again respond to *** ***’s complaintWe have further investigated the allegations and provide the following response based on our findings.During the months of December through March 2016, we were not able to read *** ***’s meterWe did however attempt to read the meter on the following dates:• December 16, 2015• January 20, 2016• February 17, 2016• March 16, 2016Unfortunately, we were not able to access the meter due to not having the proper code for the security gateTherefore, the invoices were billed using an estimated usage methodOn April 20, we were able to gain access and an actual meter reading was performedThe high meter reading indicated our estimates for the previous months were too low compared to the actual usageThus, this caused the April bill to be much higher because it included the propane which they were not charged for in the prior months.We value our customers and trust this response address *** ***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter closedIf you have any questions or require further information, please feel free to contact me.Sincerely,Michele OCustomer Advocacy Specialist

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April 23, Dear ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her accountUpon receipt of ***’s complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following response.AmeriGas would like to apologize for the inconvenience caused to *** by the delay in the closing of her accountAll fees have been removed and the account has been final billed with a zero (0) balancePlease let this letter serve as confirmation that no derogatory credit information has been reported to any credit bureau or credit reporting agency.We value our customers both past and present and trust this response addresses ***’s concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

I guess I am slower than most people I have been an Amerigas/Coast Gas customer for years I've been overcharged and treated rudely The last 3-years has been the worst I moved to a different gas company in August Amerigas wanted to charge me $to pick up my tank because I still had gas in the tank, which was already paid for I requested the new gas company be able to pump the gas out because it was mine and paid for The new gas company did that when the came and set the new tank up They pumped out the gas and put it in my new tank Amerigas told me it would take days for them to get their gas tank out of my yard and they could not refund the credit on my account until they had their tank back It has been almost months, they haven't gotten their tank, they haven't refunded the $they owe me They continue to send me statements asking me to pay my bill When I call the local office they give me a run around and blame everything on the corporate office When I call the corporate office, they refer me to the local office No one seems to want to help me I'm not surprised they are not a member of the Revdex.com because I don't think their customer service or their prices would help them get a good rating

After switching from amerigas to *** *** I requested they remove their tanks from my yard and I had no more business to do with themI had to ask repeatedly for months and the tanks remainedNow I'm being charged an equipment rental fee, and they've sent it to a collection agencyMy initial call to remove tanks was in I moved in and the tanks were still there

I was originally a customer with Coast Gas, but they were bought out by Amerigas right around the time I decided to switch vendorsAs Coast had charged me an absolute fortune for my last tank fill, I let my tank empty out to about 15% before switchingLuckily it ran down this far literally the week before my tank lease was dueI called to have them pick up my empty tank on April 1st or 2nd and was assured it would be picked up within a week or twoIt's now August 16th and the tank is still on my propertyWorse yet, they have been calling and harassing me for the tank lease fee, all while adding late charges to the billI have spoken to FIVE people now, sent TWO letters, and have written on every bill sent to me that I have been requesting the tank to be picked up since the beginning of AprilI just called AGAIN and they assured me it would be picked up as soon as possibleI don't have any faith this will happen and instead expect more phone calls demanding moneyAt this point I'm ready to call my lawyer and have them send a letter to Amerigas demanding pickup as well as a fee paid to ME for storage for monthsDo yourself a favor and find a LOCAL company to do business with

AmeriGas has been charging a service fee for a service that is not being provided as described in the Terms and Service Agreement
We have a meter for our propane service, and are charged a meter fee of $per monthAccording the Terms and Service Agreement mailed to me and available on their website at www.amerigas.com, the fee is for the meter equipment, meter reading, and that I will be billed for the propane I actually useThe terms also state that an estimate could be used but that an actual meter reading would later be taken and the bill corrected
My meter has not been read in approximately year but when I call they refuse to waive the fee, refuse to ensure the meter will be read, and tell me the fee is for the equipment alone, not the reading of the meter
From terms and conditions:
F.Propane MetersIf you have a Company propane meter installed on the Leased Equipment, you will be billed for your actual propane usage rather than per deliveryThe Company res

I own a Mobile home park with several propane tanksI own some of the tanks and rent some of the tanksSometime ago their was an error on the paperwork on the rental tanks and some of my tanks were recorded as rental tanksTitan Propane in Branson Mo will not work with me on thisInstead of respecting what I say and doing their research they have claimed a propane tank that my dad bought in the 1980's when he owned the property is theirsthe value of the tank is $

July 17, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a safety concern and billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the
allegations contained therein and provide the following response based on our findings.A review of our records show a technician was dispatched in December to respond to a suspected gas leakAt the time of service, a small bubble was found in the line and the tank was yellow tagged to be servicedUnfortunately, due to staff changes, this did not happen immediatelyWe assure *** *** this initial discovery was not a hazard but should have been taken care of in a timely mannerSince that did not happen, a credit equivalent to a full tank of propane was promisedThis credit was not initially applied to the account but was later correctedAs of the date of this letter, *** *** has a zero balance on his accountWe apologize for the inconvenience this caused AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely,Tracie R***Customer Advocacy Specialist###-###-####***@amerigas.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: according to what I read it says that new customers enjoy 24/account access. it says nothing about new accounts onlyBecause of this I will be looking around for a new propane company when it comes time to refill my tank
Regards,
*** ***

From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 2:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Darrell Meadow’s complaint regarding billing concernsAmeriGas takes any complaint by
its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Since filing this complaint, we have come to a satisfactory resolutionThe district manager, Bob Bowman, has contracted Mr*** and explained the chargesAs a courtesy, we have removed two (2) late fees for the amount of $72.00. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F* Melissa F* Customer Experience Specialist

Thank you for giving AmeriGas Propane, L.Pd/b/a Titan Propane (“AmeriGas') an opportunity to respond to Eric ***'s complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained
therein and provide the following response based on our findings.A review of our records show Mr*** has several AmeriGas owned tanks on his propertySince there are several gallon tanks located on the property and he did not specify which tank is in question we have enclosed the signed leased agreements listing the serial numbers of the equipmentThese documents serve as proof of tank ownership.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me in the customer advocacy department at ###-###-####.Sincerely,Tracie R*** Customer Advocacy SpecialistCc: Tony W***, Area DirectorDerek P**, District Manager