AmeriGas Propane LP

I guess I am slower than most people I have been an Amerigas/Coast Gas customer for years I've been overcharged and treated rudely The last 3-years has been the worst I moved to a different gas company in August Amerigas wanted to charge me $to pick up my tank because I still had gas in the tank, which was already paid for I requested the new gas company be able to pump the gas out because it was mine and paid for The new gas company did that when the came and set the new tank up They pumped out the gas and put it in my new tank Amerigas told me it would take days for them to get their gas tank out of my yard and they could not refund the credit on my account until they had their tank back It has been almost months, they haven't gotten their tank, they haven't refunded the $they owe me They continue to send me statements asking me to pay my bill When I call the local office they give me a run around and blame everything on the corporate office When I call the corporate office, they refer me to the local office No one seems to want to help me I'm not surprised they are not a member of the Revdex.com because I don't think their customer service or their prices would help them get a good rating

November 16, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, d/b/a Kingston Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we
investigated the allegations contained therein and provide the following response based on our findings.Before *** *** purchased the residence, we left a note on the vacant property to call the local office to establish service on March 15, On March 29, 2017, we provided ***, the realtor selling the house, a letter of value for the propane in the tank along with the Supply Agreement for the new home owner to complete and return to AmeriGasWe did not receive a returned copy of the Supply Agreement by May 2017, nor did we have any contact of the new home owner regarding propane serviceSince there was no response regarding the tank, we picked up the tank on August 9, After picking up the tank, we did not hear from *** *** until October We would like to establish service with *** *** and return the tank with gallons of propaneIn order to do so, *** *** needs to fill out the Service and Supply agreement and return it to her local AmeriGas officeDistrict manager, Keith B***, has left voicemails for *** *** and has not returned his calls.We apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Melissa FCustomer Experience Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response by the company, and have no evidence that they have contacted me, no voicemails, emails, letters, or other correspondenceRegardless, I just want to leave this complaint on the record without wanting to deal with the company any further.
Regards,
*** ***

January 21, 2015Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to Andrew Smart’s complaint again regarding customer service and billing issuesAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.District Manager, Nancy S*** was able to speak with *** *** regarding this matterMsS*** apologize for the inconvenience caused to *** *** and agreed to remove his Haz- mat fee*** *** was happy with this result and agreed to contact the Revdex.com to close his complaint.We value all of our customers and are happy we were able to keep *** ***’s businessIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,Haven D
Customer Advocacy Department

Unashamed price gouging I just received a bill for the latest delivery charging $/ gallon, when the going rate with the other companies in this area is $ Contacted their company service and was basically told to go pound sand, that's how much they were going to charge me That's greater than an 80% gouge on what the price should be Will be changing over to Ferrell Gas as my new propane supplier

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October Dear *** ***:
"">Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** *** ***s complaint regarding billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** asserts we have incorrect meter readings and balance for her account and she makes monthly payments of $towards her accountAmeriGas District Manager, Ron G*** went to the residence a couple of times to read the meter to verify the accuracy of the estimated meter readingsMrG*** was greeted by a dog and was unable to check the meterAfter a few attempts, a male did answer the phone and was able to get ahold of the dog owner so MrG*** could go and read the meterOn October 14, 2014, MrG*** was able to accurately read the meter and a credit of $was placed on *** ***’s account.MrG*** has been in contact with *** *** and explained her account balance is high due to the inconsistent payments on her accountWe have removed late fees but she will continue to receive collection notices until her account becomes currentBelow is the breakdown of her account historyCurrently, *** *** has an account balance of $MrG*** has offered to remove the meter from her residence and have her become a customer whom receives regular deliveriesShe advised she would speak with her husband and call him back We value our customers and apologize for any inconvenience caused to *** ***In light of the foregoing, we reasonably consider this matter resolved.Sincerely,Jill D
Customer Advocacy Manager

August 25, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***n’s complaint regarding her accountAmeriGas takes any complaint we receive seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** called her local AmeriGas office on January 23, to have her account changed to a will call accountSimply stated, *** *** has to call her local AmeriGas office to schedule a delivery allowing seven (7) to ten (10) business days to receive a deliveryWhen *** *** called to change her account, there was already a delivery order scheduled for her since her account was set up as a forecast customer; an automatic delivery account.*** ***’s account was set up on an AmeriGuard agreement, which is one of our budget payment plansWhen a customer chooses to take part in one of our budget payment plans, a monthly payment amount is calculatedThey are required to pay the monthly payment amount for the contract Term regardless of their running account balancePeriodically, as stated in the agreement, we will review the monthly payment amount and make adjustments as needed to avoid a large settle up at the end of the Term*** ***’s budget amount was calculated the start of the contract start in September with a monthly payment of $Paragraph six (6) of the AmeriGuard contract states, “AmeriGas will periodically review my actual propane usage, and it reserves the right to adjust my monthly payment to account for changes in usage.” *** ***’s monthly payment amount increased to $when her account was reviewed and increased again to $*** *** is requesting to be placed back on her original monthly payment amount but *** ***’s contract expired June 30, 2014.Currently, *** *** has an account balance of $In order to stop receiving monthly late fees on her account, *** *** should contact her local office, ###-###-####, to set up a payment plan.We value our customers and apologize for any inconvenience caused to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,J?ll D
Customer Advocacy Manager

December 18, 2014Dear *** ***:Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an
opportunity to respond to *** ** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings*** *** asserts he has been waiting six (6) months to have his tank removed from his new residenceThe account was from the previous owner of the propertyThe tank was removed on December 4, We apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,
Jill D
Customer Advocacy Manager

Thank you for giving AmeriGas Propane, L.P d/b/a Sawyer Gas (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of Ms***’s complaint, we investigated the
allegations contained therein and provide the following response based on our findings. On July 17, a voicemail was left for Ms*** and Mr***, informing them a refund of $would be issuedWe ask that they allow a couple of weeks for the refund to arrive. We apologize for the inconvenience Ms*** may have experienced and trust this response addresses her concernsIn light of the foregoing, we reasonably consider this matter closedIf you have any questions or require further information, please feel free to contact me. Sincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Don L***, Area Director Derek M***, District Manager

The customer service is horribleThey always want to charge an extra $for a delivery to get it there by a certain dayIt was cheaper for us to break the contract and have another company bring us a new tank and propane the next day versus pay the extra $We have had nothing but problems with this company

December 18, 2014Dear *** ***:
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Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ** ***’s complaint regarding a tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findingsThe tank was removed from *** ***’s location on December 12, All tank rental charges have been reversed from *** ***’s account, his account in the final bill with a zero (0) balance.We apologize for any inconvenience caused to *** *** and trust this response addresses his concernsIn light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D
Customer Advocacy Manager

Thank you for giving AmeriGas Propane, L.Pd/b/a Titan Propane (“AmeriGas') an opportunity to respond to Eric ***'s complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained
therein and provide the following response based on our findings.A review of our records show Mr*** has several AmeriGas owned tanks on his propertySince there are several gallon tanks located on the property and he did not specify which tank is in question we have enclosed the signed leased agreements listing the serial numbers of the equipmentThese documents serve as proof of tank ownership.AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me in the customer advocacy department at ###-###-####.Sincerely,Tracie R*** Customer Advocacy SpecialistCc: Tony W***, Area DirectorDerek P**, District Manager

AmeriGas has been charging a service fee for a service that is not being provided as described in the Terms and Service Agreement
We have a meter for our propane service, and are charged a meter fee of $per monthAccording the Terms and Service Agreement mailed to me and available on their website at www.amerigas.com, the fee is for the meter equipment, meter reading, and that I will be billed for the propane I actually useThe terms also state that an estimate could be used but that an actual meter reading would later be taken and the bill corrected
My meter has not been read in approximately year but when I call they refuse to waive the fee, refuse to ensure the meter will be read, and tell me the fee is for the equipment alone, not the reading of the meter
From terms and conditions:
F.Propane MetersIf you have a Company propane meter installed on the Leased Equipment, you will be billed for your actual propane usage rather than per deliveryThe Company res

July 17, 2017Dear *** ***:Thank you for giving AmeriGas Propane, L.P, (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a safety concern and billingAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the
allegations contained therein and provide the following response based on our findings.A review of our records show a technician was dispatched in December to respond to a suspected gas leakAt the time of service, a small bubble was found in the line and the tank was yellow tagged to be servicedUnfortunately, due to staff changes, this did not happen immediatelyWe assure *** *** this initial discovery was not a hazard but should have been taken care of in a timely mannerSince that did not happen, a credit equivalent to a full tank of propane was promisedThis credit was not initially applied to the account but was later correctedAs of the date of this letter, *** *** has a zero balance on his accountWe apologize for the inconvenience this caused AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact the customer advocacy department at ###-###-####. Sincerely,Tracie R***Customer Advocacy Specialist###-###-####***@amerigas.com

After switching from amerigas to *** *** I requested they remove their tanks from my yard and I had no more business to do with themI had to ask repeatedly for months and the tanks remainedNow I'm being charged an equipment rental fee, and they've sent it to a collection agencyMy initial call to remove tanks was in I moved in and the tanks were still there

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I see no off or resolution in their response
Regards,
Les ***

I own a Mobile home park with several propane tanksI own some of the tanks and rent some of the tanksSometime ago their was an error on the paperwork on the rental tanks and some of my tanks were recorded as rental tanksTitan Propane in Branson Mo will not work with me on thisInstead of respecting what I say and doing their research they have claimed a propane tank that my dad bought in the 1980's when he owned the property is theirsthe value of the tank is $

From: Amerigas Customer AdvocateDate: Tue, Jan 23, at 3:PMThank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding billing concernsAmeriGas takes any
complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. We apologize for the confusion; we have rebilled the past two (2) deliveries for the contracted priceMr*** has spoken with Shellie Walrath, the district manager, and we have agreed to honor this contract until the end of March 2018. We value our customers and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***