AmeriGas Propane LP

Despite being on "auto-deliver" I had to call them twice to get propane deliveredI rent the tanks from them It was delivered yesterday 11/15/and charged $per gallon for gallons I called two other propane companies Highouse was if I owned the tanks and 2.24.if they were leased Modern was if owned and if leased The tanks came with the house when I bought it and I would not complain if it was a few cents more per gallon, but it is almost double

Customer Service in the Honesdale PA office is terribleWe’ve been Amerigas customers for over yearsWe ran out of gas due to lack of deliveryPer account details on Amerigas website on 2/12/we were due for delivery 1/29/but the delivery wasn’t madeThe Lackawaxen area was experiencing below freezing temperatures during at this timeIt took days to get a delivery with no heatWe took off from work to come to PA because there was no heat in the house and we were concerned about a freeze upWe were lied to all day long about the deliveryNo regular driver ever showed upWe had to call emergency service to get the delivery

We have been a customer or Amerigas since October of Since day one we have had several billing issues with my account which has become very frustratingMost of the time, the issues have been worked out until recentlyBack in November of I paid off our current payment arrangement that we had with AmerigasI asked at that time if we could get on the budget planThe customer service rep I spoke to at that time stated "since the holidays are right around the corner just pay what you can each week or every other week so that something is going towards your balance" so I took her advice and did just thatCome January that was not enoughI needed to make larger paymentsI was making payments of or once or twice a monthI was able to work with Alice at the Swanton, Ohio location and set up a payment agreement for per month, with payments due in Feb, March, April and May and again I have asked about a budget and was told once the agreement was paid off, I would b

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I switched propane companies years ago, both of my propertiesI've contacted Amerigas several times for Amerigas to pick up their propane tanks, to no avail the tanks are still located at my propertyI shouldn't
have to pay for a lawyer to resolve this issueI just want Amerigas to come and remove their propane tanks, please help me

Thank you for giving AmeriGas Propane (“AmeriGas”) an opportunity to respond to Sonny ***’s complaint regarding removal of a propane tankAmeriGas
takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations contained therein and provide the following response based on our findings. Prior to Mr***’s purchase of the property located at *** *** *** ***, Escondido, CA 92026, AmeriGas was the propane provider to the owner and was granted access to the propertyUnaware of the property ownership change, our service technician entered the property to lock off the tankOn September 18, the tank was removed from Mr***’s propertyAmeriGas Area Director, Bob C***, spoke with Mr*** to apologize for the confusionMrC*** provided Mr*** with his cell phone number should he ever need to reach him in the futureMr***’s account has been final billed with a zero (0) balance. We apologize for any inconvenience to Mr***In light of the foregoing, AmeriGas reasonably considers this matter resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Michael K*** Michael K*** Customer Advocacy Specialist Cc: Bob C***, Area Director Maria S***, District Manager

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*** *** *** *** *** Our position has not changed on this matter. Thank you, Melissa F*
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Thanks to *** from the local office for being the one that actually took time to help and look into the matterShe was the only one that cared enough to take time out of her day to make the changes and was very fair in the processHad I obtained that level of caring, understanding, and customer service from the get go I may still be a customerI was never charged for the first delivery and when I terminated the agreement was hit with a charge that was over a year old, shooting the final total to over $Again, she took the time to go over the bill and was fair about that billing issue.
The final payment is in the mail or should have recently been received
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

From: Revdex.com of Metro Washington DC">Date: Thu, Feb 26, at 9:AMSubject: Fwd: Amerigas complainTo: *** ***
---------- Forwarded message ----------From: *** *** Date: Thu, Feb 26, at 9:AMSubject: Amerigas complainTo: "[email protected]" They have came and filled our tank since we filed wanted you to knowThank you *** ***Sent from my ***

Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an opportunity to respond to *** ***’ complaint regarding cylinder catching fireAmeriGas
takes any complaint by its customers seriouslyTherefore, upon receipt of Mr***’ complaint, we investigated the allegations contained therein and provide the following response based on our findings. On July 1, 2015, *** *** who works for our third party insurance claim company (***) spoke with Mr*** regarding this matterMr*** and Mr*** are working towards a resolution for this matter. In light of the foregoing, AmeriGas reasonably believes this matter is on its way to being resolvedIf you have any questions or require further information, please feel free to contact me. Sincerely, Haven RD*** Haven D*** Customer Advocacy Department Cc: Cindy H***, Area Director Buddy D***, District Manager

If I could leave "0" stars I wouldAmerigas (Sawyer Gas) at the University BlvdCourt Jacksonville, FL address is THE WORST PLACE AND UTILITY COMPANY EVERYFirst, they incorrectly charged me $These charges were from the previous tenantUpon letting them know (I spoke to Crystal), they said not to worryThat they would inform their accounting department to not charge meFAIL the money got taken out of my account WITHOUT my consentAfter a week (A WEEK!) of talking with Crystal and her manager Cody they said they would reimburse me BUT I would have to wait another days for the check to arriveThey couldn't just put it back in my account because it's not their procedureI waited the days (again DAYS!!!) and the money is still not in my account as promisedThis utility company is the worst I've every dealt withAvoid them at all costThey have no idea how to run a department and have no idea what customer service isTaking money out of customer's accounts without their consent is illegalSTAY AWAY!

The gauge on our propane tank has been broken for almost years I have made repeated calls to the company, which come to naught "John", the technician, has promised to have someone come look at it at least half a dozen times, nothing ever comes of it
Last fall, a driver making a delivery said the gauge and tank should be replaced, again nothing ever came of it I have tried to contact "John" many times, he never returns my call I finally caught him in the office the end of July, he promised to have someone come out within the week and that he would get back to me.....again, here it is days later and nothing They never seem to keep records of calls, complaints or issues
Without a working gauge we have been caught several times with no gas in freezing temperatures and had to survive with space heaters for over a week
Without a working gauge we are at the mercy of their word when they bill us They cancelled our Amerilock program ("discounted" price) without ever sen

less than one starThis is the most deceptive company that I have ever dealt withI had Amerigas install a a Rinnai tankless hot water heaterThe company they used was sub-par at bestThe heater was installed incorrectly which caused the heater to wear out prematurelyAccording to a Certified Plumber that I had come out and check it, my wife and I were lucky to be alive because Amerigas never vented it to go outside, all the gas fumes collected in the atticThis action also caused water/vapor to drip back into the unit thus the early destruction of the unitAfter speaking to the Branch Manager they agreed to pay for the unit but not the installation, which I was fine withI had the unit installed on Dec 24th and have been trying to reach someone to pay for the unit but no one will return my callswhich means that I got ripped off both waysSo sad that a large company would treat a senior citizen this wayI would never recommend this company to my worse enemyJohn Rutledge

I contacted them in November and asked them to remove tank, after I found out that it would cost over $to fill I received a new bill today 1/8/saying I owed from a fill up before then $in late charges and for a service call to lock off tank for non payment There is no lock That tank had been unhooked for over monthsSo they are trying to charge for something that was never done When I called back to let them know this, we mysteriously got disconnected and I could not get an answer when I called back

We were charged for "free installation" and charged a higher than advertised price for propane

My father had his propane with a company that was bought out by Amerigas My brother happened to notice a bill on his counter where he was being charged over $4/gallon for propane I called Amerigas for my father and explained that I had just filled up for $ They told me that was cheaper than they could buy it Long story short they agreed to adjust his bill to $and something Next bill came and he was overcharged again We ended up switching propane companies for him and called Amerigas to pick up their empty tank It sat in front of my Dad's house for months before they finally came and got it His neighbor also switched suppliers and Amerigas has still not picked up his tank Dad got a bill in the mail for $for them picking up his tank He told them he would not pay it as he never signed a contract with them to supply his propane He has gotten past due notices with each one adding on a $late fee This company is bad news We are going to hire an attorney to fight them Sounds silly over this amount of money but they keep sending him bills and calling him He doesn't need the stress at his age Steer clear of this propane supplier if you can They overcharge in every way possible

I signed up for service and a year contract for a house I rented in March My first fill was to be billed at cents, and my contract was for $ I have paid for every ticket for a fuel delivery I have received, and was promised a $for a referral I made The companies manager claims he decided to stop leaving receipt tickets for deliveries, and stating that I have received deliveries which I never received because I have been watching my gauge every single day Also, that leaves no way to track when a delivery has been made and to what address The drivers can say what ever they want, and make no real deliveries or at least there is no way to verify the delivery was made to a certain address They have stopped communicating with me, and sent my bill to collections instead of replying I have been trying and trying to get some help and have now run out of gas They are refusing to help me and are demanding I pay for a bill that I don't owe

Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to Erinn ***’s complaint regarding her deliveryAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide
the following response based on our ?ndings.Ms*** is a “pay in advance” (PIA) customer, meaning she must pay for her propane prior to receiving a deliveryMs*** called on December 1, to schedule and pre-pay for gallons of propaneOn December 13, 2017, we delivered gallons to Ms***Ms*** is not satis?ed with paying in advance for her deliveries but, in order for her to qualify for credit tenns, we need to run a credit check, Ms*** declined.The gauges on the propane tanks do not measure the quantity of propane delivered to customers because they may not be as accurate as the meters on AmeriGas’ delivery trucksThe propane tank gauge is used to estimate the volume of propane in the tankHowever, the estimate may not always be preciseAmeriGas delivery trucks are equipped with meters that ensure accurate quantities of propane are delivered to customersThese meters are routinely tested and are proven and sealed as a measuring device.We value our customers and apologize for any inconvenience to Ms***If you have any questions or require further information, please feel ?ee to contact me.Sincerely, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

June 15, approximately pmWe had a scheduled installation of propane gas lines - an addition to an existing gallon tankLines were to be installed about feet for a propane stove addition and an additional feet for a propane dryer installationThis was clearly understood by AmeriGasTwo installers arrived, one in AmeriGas uniform, the other in a T-shirt and jeansThe agent in the T-shirt asked me what racial extraction I was - I thought this was an inappropriate questionThe uniformed agent told me he had no Floor Joist Hangers to install the extension pipesHe asked me how long I was going to be in Wilkesboro and when was I leaving for Hawaii ?? The agent in the T-shirt asked me for my house keys and that they would return after I was gone to install the linesI told him it was absolutely out of the questionI became very suspicious that I was asked for my racial extraction and for my house keysI don't believe this is appropriate conductThey left making some vague comments about when they could returnMY WIFE AND I ARE VERY CONCERNED THAT THERE MAY BE A FUTURE ATTEMPT TO ROB OUR HOME WHEN WE ARE GONETHIS IS A VACATION HOME FOR US