AmeriGas Propane LP

*** ***,
We are currently researching this complaint and will respond shortly
Thank you,
*** ***

Watch your Bill! Price gouge! They charged $/ gal Compared with other companies at average of $/ gal

Thank you for giving AmeriGas Propane, L.P, d/b/a Floyd Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding a refundAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of his complaint, we investigated the allegations
contained therein and provide the following response based on our findings. As provided in our Terms & Conditions, it is explained that AmeriGas does not refund the propane remaining in the tank when a customer terminates service with usAs a courtesy, we waived the $Service Dispatch FeeMr***s account is now closed with a zero (0) balance. We value our customers both past and present and apologize for any inconvenience to Mr***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist

Called to pay final balance and close my account today due to a change of residence Previous address was a NH addressTook delivery of gallons propane in December 2016, charged $per gallon Paid invoice amount of $ Took another delivery of gallons propane on 1/20/and billed at $per gallon Total due on invoice was $- the amount I was prepared to pay when calling today to pay final balance Was told total due was $due to billing errors of new computer system (according to customer service rep - began in August 2016) I was never communicated with by the company of such errors or expectation No audit report was provided to date to communicate possible pricing errors, validating discrepancies and invoice was at $per gallon If the invoice was for $per gallon and no notice has been made over the last several months - why am I being held responsible

June 11, Dear *** ***:Thank you for giving AmeriGas Propane, Ldba Sawyer Gas (AmeriGas) an opportunity to respond to *** *** complaint regarding his account and tank removalAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***s
complaint, we investigated the allegations contained therein and provide the following response based on our findings.*** *** informed our Service Manager, *** *** he would be switching to another propane supplier*** *** would not allow us to remove the tank from his property, prior to receiving a refund for the gas currently in the tankTherefore, a percentage reading of the propane remaining in the tank will take place and refund will be issued*** *** should allow a couple of weeks for the refund to arrive.We value our customers both past and present and apologize for any inconvenience we may have caused *** ***In light of the foregoing, AmeriGas reasonably believes this matteris on its way to being resolvedIf you have any questions or require further information, please feel free to contact me

July 16, Dear *** ***:Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding her meter read feeAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of ***’s complaint, we
investigated the allegations contained therein and provide the following response based on our findings.AmeriGas does charge a monthly $meter read fee to our metered customersAs a courtesy, District Manager, *** *** has adjusted ***’s account to receive the $fee every other month*** has made multiple attempts to inform *** of the change and has left voicemail.If *** has any other questions regarding our policies and procedures or her account, she should contact her local office at ###-###-####.We appreciate ***’s business and look forward to continuing to provide her with serviceIn light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me.Sincerely,

I have rented a tank and purchased propane from Americas for yearsIn October my house was involved in the wild fires in our countyI requested in October of for them to pick up the tankIt had been burnedI explained we needed it moved in order to rebuild fencing and out buildingsI called again and againThey gave me dates then no showedto date it is still hereIts a hazard and has kept us from performing the repairsThis morning I had to pay men for an entire morning to move it out of the way so I can finally build a fence and demo our pool houseThis is ridiculousVery poor customer serviceThey should be paying me for storage and anything it costs me to work around it

Dear ***:
Thank you for giving AmeriGas Propane, L.Pd/b/a Propane, INC ("AmeriGas") an
opportunity to respond to *** *** complaint again regarding her account AmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** complaint, we investigated the allegations contained therein and provide the following response based on our findingsPlease let this letter serve as confirmation that *** *** account currently has a credit balance of $*** *** previous account balance was not $and we are currently working to correct this invoice errorAlthough the incorrect previous balance is displayed on the invoice, the correct current balance is displayed on the invoice under account balance. If *** *** has any other questions regarding her account she should contact her local office at ###-###-####We apologize for any inconvience we have caused *** *** and trust this respons addresses her concernsIn light of the foregoing, we reasonably consider this matter resolvedIf you have any questions or require further information, please feel free to contact meSincerely,
Jill D***
Customer Advocacy Manager

I was a long time customer of Amerigas--actually cannot say "was" because I cannot seem to end the relationship For many of those years I was satisfied with my service I even remained with them through several years of substantial price increases, but after seeing their contract price for the 2017/season, I decided that I had had enough I was able to secure a yearlong price from another provider at 1/of the price of Amerigas' loprice (without having to pay a contract fee)Though I have made several calls, no action has been taken by Amerigas I have a substantial credit balance with them and I suspect they are stalling to hang onto those funds When I first called I was told that they were behind on the tank pickups because of "wet weather"--we were in the middle of the driest October in history I had been warned by others that they would delay picking up the tank, but I just could not imagine that a business with such practices could remain viable Add my name to the long (and increasing) list of multi-year dissatisfied customers Just wish I could figure out how to get to "former" customer

I received a bill for a refill in early DecemberI was stunned to see a 2.23/ gallon chargeAfter calling AmeriGas, I was told there was a "glitch" in the system and the price should be After checking with local providers, the price is around half that, even if you aren' t a customer! I am outraged and after reading reviews, I see this is a common issueI can only imagine the money they have made on folks who shake their heads and just pay the bill Our household will be looking a new provider

February 25,
Dear ***:
Thank you for giving AmeriGas Propane, L.Pd.b.a*** Propane (“AmeriGas”) an opportunity to respond to ***’s complaint regarding his tank and problems he incurred when trying to set up an
account with usUpon receipt of ***’s complaint, we investigated the allegations contained thereinWe have concluded our investigation and provide the following response
We received this letter after *** had already spoken to District Manager *** *** and *** were able to reach a mutually agreeable resolution to this matter*** gave *** the propane that our company had delivered and because we could not find any proof of ownership he also relinquished any ties our company had to the tank
We sincerely apologize for any inconvenience to ***In light of the foregoing, AmeriGas reasonably believes that this matter has been resolvedIf you have any questions or require further information, please feel free to contact me
Sincerely,

This is the worse company everI would continually get billed an outrageous amount and have had to call them every time to get the price adjustedOn 12/18/I called because I was smelling gas and got a voicemailI left a message and got a call back the next dayI informed the girl that I was smelling gas and that I also needed a refillShe asked me how much I had and I said about 20%They sent a repair guy out same night to fix the gas leak (the only good thing they did) and supposedly scheduled a propane deliverOn 12/26/my husband called to find out when we were going to get the oil delivery and the girl said that she had no record of me placing an order and would send someone out in 2-daysHe informed her that we were just about emptyon 1/3/and 1/4/I called all day and only got dumped into automatic voicemailI left several messages and never got a call backFinally I called the number for a gas leak in order to speak to someone and apparently it was only a call center who took a messageBy 1/5/I had not heard back from anyone and ran out of propane in the meantimeI called the company on the gas leak line again and told them I wanted the tank removed ASAPWhat a surprise, the local office called me right back and instead of apologizing and saying they would deliver propane they only verified that I wanted my tank removed

Company filled my gas tank without authorization as we are call only for refill account Then proceeded to bill for services that I did not request I went ahead and over a week period attempted to contact company and call center directly and have paid balance just to resolve issue and get gas turned on and they have still not had a member of managment call me after several requests and several promises of a return call THey also made an appointment to return to my home to turn gas on and have not done so So bill is paid and services have not been restored as promised I have been without a cook top for over weeks and through the Easter holiday due to their lack of communication and issues with the Beaufort SC office phones THe call center as well has not been able to assist (main office)
They also came on my property without my authorization and without ordering services in the first place

I have been discussing with Kelly at the Amerigas location in Hampton, CT regarding removal of a very large propane tank owned by Amerigas that is sitting in my driveway of my summer home at Laurel Ridge Rd., Woodstock, CT, This discussion has been going on for over eight monthsAt first I was told the removal could not be done in the winterWhen I called this spring I was told repeatedly "in two weeks" every time I calledI called again a few days ago and was told the office manager Kelly was away on vacation and the person who answered the phone asked if she could helpI explained the situation that I needed this tank removed and she researched it and said there was no record of any calls by me or pickups scheduledBasically, the manager has been lying to me for months hoping this problem will go awayI am also contacting the local and state fire marshals office and making an entry on Angie's List and other review sites about the disreputable nature of this company o

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***Good afternoon, Thank you for giving AmeriGas Propane, L.Pan opportunity to respond to *** *** complaint regarding tank ownershipAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations containedtherein and provide the following response based on our findings.A review of our records shows that the tank was leased from *** *** back in Please find attached Equipment Lease and Gas Supply Agreement, signed by *** ***We value our customers and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me. Thank you, Melissa F* *** **
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From: Amerigas Customer AdvocateDate: Mon, Jan 22, at 1:PMSubject: Thank you for giving AmeriGas Propane, L.P, d/b/a Heritage Propane (“AmeriGas”) an opportunity to respond to *** ***’s complaint regarding tank removal
AmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of her complaint, we investigated the allegations contained therein and provide the following response based on our findings. The original request for tank removal was not made by the account owner, but rather her daughterWe advised that we could not fulfill this request unless it was directly from the account holder or she provides us proof that she is the power of attorneyMs*** then came into the office in November to provide proof of identity and requested the tank to be removedThe tank was removed on January 11, 2018. We value our customers both past and present and apologize for any inconvenience to Ms***If you have any questions or require further information, please feel free to contact me. Sincerely, Melissa F*AmeriGas Propane, LPCustomer Experience Specialist***

From: *** * *** *Date: Sat, Dec 9, at 1:PMSubject: Re: Revdex.com Complaint#***To: *** *** Cc: "***@amerigas.com" , "[email protected]" ***, Thank you for noting my complaint has not been resolved to my satisfaction in the Revdex.com filesAlthough Amerigas responded to the complaint, they have yet to provide the refund requested to resolve the issue. Thank you for the excellent support from the Revdex.com. Sincerely,Bud

May 7, 2018Dear *** ***Thank you for giving AmeriGas Propane, L.P(“AmeriGas”) an opportunity to respond to *** *** ***’s complaint regarding a past due billAmeriGas takes any complaint by its customers seriouslyWe investigated the allegations contained in *** ***’s complaint
and provide the following response.We apologize for all the confusion with *** ***’s previous account with usWe did in fact send her a refund check in error when she had a balance due of $Under the circumstances, we have removed the $past due amount from the account and closed it out with a zero (0) balance.We value our customers both past, present, and apologize for any inconvenience to *** ***If you have any questions or require further information, please feel free to contact me.Sincerely,Jill R.Customer Advocacy Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Amerigas still hasn't given me a reason why they sold me more than my tanks capacityThat should be evidence enoughTheir 2nd response was the same as their first.
Regards,
*** ***

February 18, 2015Dear *** ***:
Thank you for giving AmeriGas Propane, L.P (“AmeriGas”) an
opportunity to respond to *** ***’s complaint regarding an order we deliveredAmeriGas takes any complaint by its customers seriouslyTherefore, upon receipt of *** ***’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.AmeriGas would like to sincerely apologize to *** *** in regards to this matterAfter reviewing the conversation between *** *** and our Customer Relations Representative, it is clear *** *** was not only misinformed in regards to delivery expectations, but a failure to remind him of our 7-business day delivery time frame also occurred
We again apologize for the miscommunication and will use this situation as a learning tool, so to hopefully avoid this from happening againAs indicated to *** *** in his second phone call, AmeriGas does have a standard 7- business day window for all deliveries to our Will Call customers, which we were in accordance with when we made his delivery on February We value *** ***’s business and trust this response addressed his concernsIf you have any questions or require further information, please feel free to contact meSincerely,
Michele O
Customer Advocacy Department