Anderson Vision Center

Complaint: [redacted]
I am rejecting this response because: First Off, I am ** [redacted] Not ** [redacted], I am a lady and The [redacted] Of [redacted].  Second, After Web.com had processed the payment, The Web site hosting company had "technical issues" on there end after the payment was made  and my company site [redacted] was offline for 4 days!  i lost more customers, I had lost of wages . damages, and finical damages.  i had [redacted], charging my company CC during the time that web.com had there tech issues and my website was NOT viewable do to the fact of poor poor inner company circle technicians. My company website was down for 4 days, The [redacted] and [redacted] of the company [redacted] had called them 4 to 5 times trying to get answers, trying to ask them when will the site be up and running so that cusomters can see the site and futuree customers can call about our advertising ser[redacted]s. During the time of the website being down, damages to my  advertising company [redacted] is in the $10,000s of thousands of dollars.  not only that final lost to a business but the fact that [redacted] keep charging the business account and made it negative  (overdrawn by over $300.00 dollars) Damages that should not have happened. Web.com you are a web hosting company why cant you resolve technical issues faster? I am displeased with Web.com Revdex.com, ask web.com for the recorded phone recording transcripts. Revdex.com ask them for the call logs from dec 12 2017 till dec 17, 18th 2017. the phone number will be on the logs [redacted]. Also tell web.com not to charge us 22.95 dollars on dec 30th after there web ser[redacted] failed to keep my company website up and running during half of that pay quarter  .  Mr [redacted] mad all the phone calls , I am the [redacted] of the company I am responsible for the finical numbers. I will provide a more detail lost of wages and finial damages to the company [redacted].  1 customer alone pays over 5,000 dollars for advertising with our ser[redacted]s during the holidays.  i would like damages and finical  lost .  Thank you [redacted] of [redacted] 
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. It seems as if the...

dealerships operating system is running off of a 10.8.5 version of MAC, which is an out of date version. When it comes to MAC operating systems they must be updated in order for the most recent browser version to work properly. More than likely, most MAC users will have the most up to date version and will see the website properly. Unfortunately, we are unable to fix the formatting on an out of date operating system. We have attached a copy of the client’s website being viewed from the most recent MAC 10.12 version. Thank You,          [redacted] Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have confirmed that our system is performing correctly when a customer purchases a recurring billing product. The current problem the client is experiencing is coming after the initial charge is processed successfully. However, when we request to have [redacted] create a recurring profile for that customer in the clients [redacted] account, [redacted] is rejecting that request. Our support team has used all resources on our end to find a resolution for the client and have also followed up with the client by email and phone to provide assistance. Unfortunately, since the error is coming from the [redacted] account which is a third party system we do not have the ability to trouble shoot the issue that is occurring with the [redacted] account. On 12/8/2017 our team followed up the client by email advising the client that the error would have to be corrected by [redacted] and we have not received a response from the client. Again we apologize for any inconvenience this may have caused the customer and we wish nothing but the best for our client.

Complaint: [redacted]
I am rejecting this response because:On your website advertising the Domain Protection service there is no exclusion for a charge-back. And, an innocent customer has no logical reason to believe that a case like this would be any different. Why would a charge-back be different than not renewing at all? In both cases you have not received money for a renewal and the customer should be protected under your Domain Protection service. This most definitely seems to be a case of implied warranty at a minimum.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I reject this response. They say the organic marketing does not guarantee leads or website views. I know that! They promised me top of the page listings that never happened due to nothing I did wrong. They say that there was originally misunderstandings regarding the info. Yes there was, and the misunderstandings were their fault and throughout the year they never fixed them as I pleaded with them to put in the correct phone number that THEY [redacted] up on originally, not me. Any misunderstanding was their fault. I never gave them wrong phone numbers, they put the wrong phone number in. And the address I gave them to change in March of 2016 was not changed on many search engines even after I complained every month. I shouldn't have to pay a penny for the horrible service I received for 14 months!
Regards,
[redacted]

[redacted] filed a complaint citing refund
difficulties and requesting the cancellation of his services. 
A member of the [redacted] spoke with Mr.
[redacted] on 10/30/14 and apologized for any difficulties.  We have agreed
to accommodate his refund request and...

will ensure that the services are
cancelled.  A refund in the amount of $459.80 has been approved.  We ask
that Mr. [redacted] allow 3 – 7 business days for the refund to post to the credit
card.  Mr. [redacted] has been provided with direct contact information to
our office in case of any additional questions or concerns related to this
matter.

Dear Revdex.com,[redacted] filed a complaint citing refund difficulties. I am currently researching Mr. [redacted]'s account.  He is asking for a complete refund of $1104.00 due to dissatisfaction.  If a complete refund has not been issued, I will follow up with Mr. [redacted] on the next...

steps we will take.  I sent a follow up email providing direct contact information for our office.  I ask that Mr. [redacted] contact me directly if he has any additional questions or concerns related to this matter.

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly. The client did have services with us from 4-9-16 to 1-8-2017. The $3.95 is the...

introductory price for the first month, the following billing for each month is $32.95. ·         July 7, 1016- The client spoke with collections about his uncollected billing and updating his method of payment. $32.95 was collected at this time. In conclusion, I do apologize that the client was not satisfied with the product that he had purchased. The client was made aware of the billing on July 7th when he spoke with collections to update his method of payment and collect the uncollected billing at that time. As a courtesy, we have refunded  three months of billing, totaling $98.85. We apologize for any confusion or frustration this may have caused. Thank you, [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: See below.
Regards,
[redacted]From: [redacted]>Date: Wed, Dec 23, 2015 at 9:37 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: "[redacted]
They refunded me only 22.95. They owe me 1.95[redacted]

Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint # [redacted]. 
We have reviewed the client’s concerns and have found that
the client’s account was cancelled on March 24, 2016. A member from the
[redacted] team made several attempts to contact...

the client later that day to
go over his concerns; as the [redacted] was unable to speak with the client, he
left a detailed voicemail and sent a follow up email.As a customer service gesture, we have refunded the last
three payments, totaling $374.85. Please note it may take 7-10 business days
for this to reflect, depending on the client’s financial institution.
Thank
you,Jane BuckinghamExecutive OfficeWeb.com

Dear Revdex.com,[redacted] filed a complaint citing billing issues and refund difficulties.We have cancelled Ms. [redacted]'s account and refunded $114.95 to the customer's billed account.I have provided her with my direct contact information should she continue to have difficulties.Thank...

you[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,We have received the complaint from [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that an account was set up under the name of [redacted] that was published live on April 4, 2016. On 5/10/2016, Mr. [redacted] called in to...

support to terminate the services, but since he was not listed as an authorized account holder, he was unable to do so. Mr. [redacted] was sent a 'Change of Ownership' form to complete and send back to update the primary account holder information in order to proceed with cancellation. On 5/12/2016 Mr. [redacted] was sent a response advising that the information provided was not complete as there were missing items, such as a copy of a valid photo ID. We did not receive valid information to update the account and therefore we were unable to terminate the services. As of 9/12/2016 the account has been set to terminate and there will be no further billing associated with any services. Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that the account has been terminated. We have resent the cancellation confirmation email to the client as well.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I provided [redacted] with my direct cell phone number and she has not called me on it yet.  In addition, I contacted her several times but have not received a call from her as of 9/29/14. I was unable to reach [redacted] because she had not provided me with a phone number to reach her. I will try to reach her again today on 9/29/14. 



Call Tomorrow??






From
:
[redacted] <[redacted]>



To
:

"h[redacted]@he[redacted]" <h[redacted]>



Received
:



09-23-2014 06:18 PM

Hi [redacted]!
 
I was out a good portion of the day at the doctor’s office.

 Please accept my apologies and I’ll call you tomorrow, ok?
 
Thanks!
 
[redacted]
[redacted]
[redacted], a Web.com service
[redacted]












From:
 [redacted] ([redacted])


Sent:
Tue 9/23/14 9:05 AM


To:
'[redacted]' (f[redacted]




Hello [redacted],
I can reach you this afternoon, if that’s ok with you.
Let me know, thanks!
[redacted]


From:
 * [redacted]


Sent:
Tue 9/23/14 7:50 AM


To:
[redacted] ([redacted])




Regards,
[redacted]
Hi [redacted], I left you a voicemail message yesterday, waiting to hear back from you. Thanks.
[redacted]
From: [redacted]
To: [redacted]
Subject: RE: Revdex.com Complaint
Date: Fri, 19 Sep 2014 21:54:00 +0000
Hi [redacted],
 
You can reach me Monday-Friday 9am to 5pm at [redacted].
 I’ll expect your call next week, have a good weekend!
 Thank you!
 [redacted]
From: [redacted] [mailto[redacted]
Sent: Friday, September 19, 2014 1:54 PM
To: [redacted]
Subject: RE: Revdex.com Complaint
 
I don't have a number for you, please provide a phone number where I can reach you. Thanks.
[redacted],

Complaint: [redacted]I am rejecting this response because:The domain name which I requested assistance with transferring is still active in this account. They are completely incorrect. See screen shots attached for current account and billing history.This is an example of their dishonesty and poor service. Please leave this claim OPEN.
Regards,
[redacted]

Dear Revdex.com, On 8/19/2015, [redacted] filed a complaint with your office requesting a refund for a service which has previously been moved to another company. On 8/19/2015, Web.com processed a refund in the amount of $18.50, as requested by Mr. [redacted].Thank you,
[redacted]Web.com

Dear Revdex.com,We have completed a thorough review of the client’s account. The client is requesting for us to recover a domain name for them despite the fact the client clearly breached the contract governing the provision of services and Web.com accordingly (and properly) terminated the client’s domain name service as a result of their breach.The client filed a chargeback with their financial provider for the annual renewal fee.  The client originally purchased the domain name, <[redacted]>, in December of 2013.  The client added a Safe Renew feature to the account, a feature which ensures the automatic renewal of the domain name on a yearly basis.  On October 14, 2015, the domain name was automatically renewed in advance of the upcoming renewal date.  On November 18, 2015, however, the client filed a chargeback with their credit card company disputing the charge.  This chargeback action by the client clearly breached the governing contract – which is the Master Service Agreement (a complete copy of which is found here) – and Web.com therefore was authorized to terminate the domain name service.  Below is the relevant section of the Master Service Agreement which addresses termination where a client files a chargeback to their credit card relating to services:4. TERMINATION A. Generally. Web.com may terminate this Agreement immediately for any or no reason and without notice to you. Without limiting the foregoing, Web.com reserves the right to suspend or terminate all Services immediately without notice to you if Web.com determines, in its sole and absolute discretion, that you have failed to comply with your obligations as set forth in this Agreement. In the event of your chargeback by a credit card, charge card or other payment method, or other non-payment by you in connection with your payments of the applicable billing cycle fee, renewal fee or other applicable fee, you acknowledge and agree that all of your Services may be suspended, canceled or terminated, in our sole and absolute discretion and without notice to you.At this time, the domain name is now residing with a new registered name holder. Thank you,[redacted]Web.com

Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have reviewed the client’s concerns and have found no
records of the client calling to cancel her account, other than on April 14,
2016. Since July 22, 2014 the client was charged $9.95...

every four weeks. As a
customer service gesture, we have refunded the full amount, totaling $229.84.
Please note it maybe take 7-10 business days for this to reflect, depending on
the client’s financial institution. We have emailed confirmation of the refund
to the email address on file and are very sorry for any frustrations this may
have caused.
Thank you,
[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted]After a thorough review, we have found that Ms. Mecklenburg is not a client of web.com but in fact a client of webs.com. We are not affiliated with webs.com in any way. To try and help the...

client with her concerns, I have included a link for webs.com support [http://support.webs.com/home].Thank you,[redacted]Executive OfficeWeb.com