Anderson Vision Center

We have received the complaint for [redacted], complaint # [redacted]   We can confirm that the client’s original concern in regards to receiving a refund for his Domain Privacy service was addressed since the service was provided to the client at no charge,  so the client would not be able to receive a refund for this service.  We have reviewed the clients most recent concern in regards to receiving a refund of $500 in damages for his Pro Email service and can confirm the following:   ·         01/13/2017- The client purchased Pro Email service for $44.93. ·         01/13/2018- Pro Email service was set to expire. ·         02/12/2018- Pro Email service was deleted due to the service expiring and not being renewed.     Since services were provided and the client only paid $44.93 for his Pro Email service that expired due to nonpayment a refund of $500 in damages would not be warranted. As a customer gesture, we have refund the client $44.93 for the Pro Email service. We can confirm that the client has transferred their services to another provider and we wish the client the best of luck in their future endeavors.     Thank You, [redacted] Web.com

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On 1/2/2015, [redacted] filed a
complaint with Revdex.com in citing she has had difficult experiences with customer
service. [redacted] had also paid for services that she did not receive.
On 1/7/2015, a member of our [redacted] reached out to [redacted] in...

an attempt to resolve the issue
to the client’s satisfaction. The member of our [redacted] expedited the
client’s request and was completed within the hour of their conversation. In addition,
as a customer service gesture for the inconvenience, Ms. [redacted] was given a
renewal of services at no cost as compensation. Ms. [redacted] stated she was very satisfied
with our resolution. We respectfully request that you consider this matter
closed.
 
Thank you,
[redacted]
[redacted]Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we apologize for any inconvenience this may have caused the customer. However our company is under the governing body of ICANN and we are unable to remove the lock at this time. Once the 60 days have expired we will be able to assist the customer with all of their concerns regarding the removal of the lock. Thank You,          [redacted] Web.com

Dear Revdex.com, We regret the inconvenience this has caused Ms. [redacted].  Unfortunately we must still deny the full refund she is requesting.  It is the client’s responsibility to manage their accounts and it is not possible for Web.com to determine whether an account is a duplicate or simply another website the client manages.  It is the client’s responsibility to properly cancel a service and/or an account as it was agreed to in the Terms of Service.  However, as a customer gesture we will extend another refund for 3 more charges billed to the account totaling 6 charges of $42.95 ($257.70).   We hope this gesture serves as an amicable resolution to this concern.  We greatly appreciate the feedback regarding this issue and consider the matter closed.    Thank you, [redacted] Web.com

[redacted] filed a complaint citing refund difficulties.
A member of the [redacted] reviewed Mr. [redacted]’s account and confirmed that a refund was due.  We attempted to reach Mr. [redacted] by telephone on 10/21/14 but he was not available.  We left a message with the...

receptionist asking that Mr. [redacted] contact us back and also sent a follow up email.  We confirmed the refund amount approved is $449.95 and we ask that he allow 7 – 10 business days for the refund to post to the credit card.  Mr. [redacted] has been provided with our direct contact information and we ask that he contact our office if he has any additional questions or concerns related to this matter.

[redacted] filed a complaint due to difficulties with billing and canceling an unwanted service. He requested a refund and cancellation.
 
A member of the [redacted] attempted to reach Mr. [redacted]  on 10/21 via telephone and email.  We sent a follow up email to...

confirm the requested refund and cancellation was accommodated on 10/21. Direct contact information was provided and we ask that Mr. [redacted] contact us directly if he has any additional concerns related to this matter.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [redacted]

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reviewed the customer’s account and refund request for $105.00 for the eCommerce 1 Pro service. After a thorough review, we have decided to approve the customer’s refund...

request. We will be processing a refund for $105.00 back to the customer today and he should see the funds credited back to his account in 5-7 business days.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
Thank you,
 
 
[redacted]
[redacted]
Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] filed a complaint due to difficulties with an order he had placed online. He claims he'd paid for a product, but did not receive it to date.
A member of the [redacted] attempted to reach Mr. [redacted] on 10/8 via telephone and email. A voicemail message was...

left and a follow up email was sent to provide direct contact information as well as to advise of the following: 
Web.com is one of the largest providers of online marketing and web services to small businesses.  We provide web services to Customers of several large Fortune 100 and 500 companies.  While [redacted] may subscribe to services offered by Web.com and its groups [redacted]), Web.com is in no way affiliated with this company’s products or services.  As such, we believe this Complaint was filed against Web.com in error. 
Should there be further questions, we ask that the Customer contact us directly regarding additional concerns related to this matter.

Complaint: [redacted]
I am rejecting this response because:I'm awaiting the full refund from them within my bank, it has been a couple of days. When I receive notice of it, I'll accept.
Regards,
[redacted]

[redacted] filed a complaint citing difficulties with
email spam.
A member of the [redacted] reviewed Mrs.
[redacted]’s account and confirmed the spamming issue was corrected as of
10/20/14.  An additional review also confirmed that Customer Service
Gestures,...

including a refund in the amount of 106.88 for her hosting package,
were completed on 10/20/14.
We attempted to reach Mrs. [redacted] by telephone on
10/22/14.  The call was not answered so a voice mail was left providing our
direct contact information and advising that the issue was corrected and a
refund was provided.  A follow up email was also sent.  We ask that
Mrs. [redacted] contact us directly if she has any additional questions or concerns
related to this matter.

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and have found that the client purchased this domain name in September of 2015. It was not until 5 months later that the client realized the name was...

spelled incorrectly. It is the client's responsibility to be sure all account information is accurate and up to date. At this time, we are past the window where we can remove the domain name and refund the account. Regarding the email communications, we have opted the client's email addresses out. Please be advised that it may take a few days for this to sync up with the system.Thank you,[redacted]/Web.com

We have received the complaint for [redacted], Complaint # [redacted].Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. At this point, Mr. [redacted] has spoken with several specialists on our Support Team, as well as myself. I’ve confirmed that during each of phone calls with our Support members, it has been thoroughly explained to the client that what he is asking for is simply not something our software is able to accommodate. As stated on multiple occasions, we, unfortunately, do not have the ability to transfer all the orders over to a new company, as Mr. [redacted] has requested. Our software is designed to pass [redacted] compliance and does not provide the ability to obtain credit card information after a 90 day transaction period. Mr. [redacted] has advised that most of his business’ transactions occur on an annual basis, which is why there are multiple orders that fall outside of the above mentioned 90 day time frame that we are not able to assist him with. Although we are not able to accommodate Mr. [redacted]’s specific request, we have offered to switch the client over to a less expensive Ecommerce package to help his business as they transition to a new platform/company. We are here to assist the client anyway we can and have given options on what we are able to do. During our last phone call with the client 3-1-17, he advised that he would discuss further options with his team prior to making any decisions. I’ve since spoken with the client and gave my contact information on top of direct supports to make sure we take care of them during the process. Again, we apologize for any frustrations this has caused, and wish nothing but the best for Mr. [redacted] and his business in the future.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: the advertising link which send me to this site is showing that from next month I will be charged around 4$. but they charged 14$. please tell them to stop my hosting plan because I am not able to afford such high cost.
Regards,
[redacted]

Dear Revdex.com,   We have thoroughly reviewed Mrs. [redacted]’s concerns. As stated previously, we found that the account she is referring to was setup online by the account holder. Upon signing up online for a Do-It-Yourself (DIY) Hosting account, Mrs. [redacted] would have been notified of recurring monthly fees prior to submitting her credit card information and agreeing to Web.com’s Master Service Agreement (see attached screenshots from the online “checkout” portal).   Please note that Web.com does not monitor the usage of DIY accounts and that if a client wishes to terminate a DIY service at any point, it would be the sole responsibility of that client to call the Web.com [redacted] to request cancellation; our research found no records or indication that Mrs. [redacted] ever called us regarding the cancellation of her account. At this point, the account has been cancelled per her request and a two-month refund was issued in the amount of $65.90 as a customer service gesture, so we ask that the Revdex.com consider this matter closed.   We apologize for any frustrations or confusion that Ms. [redacted] may have experienced and wish her the best in future business endeavors.

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's account concerns. After a full review, we have been able to successfully apply the $49.95 to the account for a 5 year renewal. The customer's domain name does not...

expire until 10/21/2020. We apologize for any inconvenience this delay may have caused. Please feel free to reach out to our support team directly should there be any further questions or concerns.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that the client agreed to an annual contract for the website. As a customer service gesture, our team has moved forward with terminating...

the client's account as requested. If the client has any further questions or concerns, please feel free to reach out to our [redacted] teams for assistance via [redacted].Thank you,[redacted]Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have...

confirmed that our team was able to obtain the client’s domain name on 01/29/2018. At this point, our team has made direct contact with the client to advise that we should have the ability to control the technical settings within 3-5 days and explained that we should have the ability to transfer the domain name back to Web.com after 60 days. The client was satisfied with the outcome and, she considers the matter closed and, we ask that the Revdex.com do so as well.Thank You,          [redacted] Web.com

Dear Revdex.com, We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the client's billing concern and have confirmed that the account was terminated successfully on 7/21/15. An email confirming cancellation was sent the same day. The refund in the amount of $32.95 was also process on 7/21/15 and an invoice showing the refund was sent to the client as well.  Please allow 5-7 business days for the funds to be processed within your financial provider. We have also resent all the communications via email to the address listed in the account.Thank you,[redacted]web.com