Anderson Vision Center

14.00




On 1/2/2015, [redacted] filed a
complaint with Revdex.com in citing she has had difficult experiences with customer
service. [redacted] had also paid for services that she did not receive.
On 1/7/2015, a member of our [redacted] reached out to [redacted] in...

an attempt to resolve the issue
to the client’s satisfaction. The member of our [redacted] expedited the
client’s request and was completed within the hour of their conversation. In addition,
as a customer service gesture for the inconvenience, Ms. [redacted] was given a
renewal of services at no cost as compensation. Ms. [redacted] stated she was very satisfied
with our resolution. We respectfully request that you consider this matter
closed.
 
Thank you,
[redacted]
[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I never authorized the company to use my card for the 7/29/17 billing.  The company sent me e-mails with no attachments of the website.  In addition, the company on June 10, 2017, charged my card $124.95 without authorization.  These people are liars and are giving incomplete information.
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted]   We can confirm that the client’s original concern in regards to receiving a refund for his Domain Privacy service was addressed since the service was provided to the client at no charge,  so the client would not be able to receive a refund for this service.  We have reviewed the clients most recent concern in regards to receiving a refund of $500 in damages for his Pro Email service and can confirm the following:   ·         01/13/2017- The client purchased Pro Email service for $44.93. ·         01/13/2018- Pro Email service was set to expire. ·         02/12/2018- Pro Email service was deleted due to the service expiring and not being renewed.     Since services were provided and the client only paid $44.93 for his Pro Email service that expired due to nonpayment a refund of $500 in damages would not be warranted. As a customer gesture, we have refund the client $44.93 for the Pro Email service. We can confirm that the client has transferred their services to another provider and we wish the client the best of luck in their future endeavors.     Thank You, [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because:I reject this response. They say the organic marketing does not guarantee leads or website views. I know that! They promised me top of the page listings that never happened due to nothing I did wrong. They say that there was originally misunderstandings regarding the info. Yes there was, and the misunderstandings were their fault and throughout the year they never fixed them as I pleaded with them to put in the correct phone number that THEY [redacted] up on originally, not me. Any misunderstanding was their fault. I never gave them wrong phone numbers, they put the wrong phone number in. And the address I gave them to change in March of 2016 was not changed on many search engines even after I complained every month. I shouldn't have to pay a penny for the horrible service I received for 14 months!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's account concerns. After a full review, we have been able to successfully apply the $49.95 to the account for a 5 year renewal. The customer's domain name does not...

expire until 10/21/2020. We apologize for any inconvenience this delay may have caused. Please feel free to reach out to our support team directly should there be any further questions or concerns.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and have found that the client purchased this domain name in September of 2015. It was not until 5 months later that the client realized the name was...

spelled incorrectly. It is the client's responsibility to be sure all account information is accurate and up to date. At this time, we are past the window where we can remove the domain name and refund the account. Regarding the email communications, we have opted the client's email addresses out. Please be advised that it may take a few days for this to sync up with the system.Thank you,[redacted]/Web.com

Dear Revdex.com,[redacted] filed a complaint citing refund difficulties. I am currently researching Mr. [redacted]'s account.  He is asking for a complete refund of $1104.00 due to dissatisfaction.  If a complete refund has not been issued, I will follow up with Mr. [redacted] on the next...

steps we will take.  I sent a follow up email providing direct contact information for our office.  I ask that Mr. [redacted] contact me directly if he has any additional questions or concerns related to this matter.

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly. The client did have services with us from 4-9-16 to 1-8-2017. The $3.95 is the...

introductory price for the first month, the following billing for each month is $32.95. ·         July 7, 1016- The client spoke with collections about his uncollected billing and updating his method of payment. $32.95 was collected at this time. In conclusion, I do apologize that the client was not satisfied with the product that he had purchased. The client was made aware of the billing on July 7th when he spoke with collections to update his method of payment and collect the uncollected billing at that time. As a courtesy, we have refunded  three months of billing, totaling $98.85. We apologize for any confusion or frustration this may have caused. Thank you, [redacted] Web.com

Dear Revdex.com, We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the client's billing concern and have confirmed that the account was terminated successfully on 7/21/15. An email confirming cancellation was sent the same day. The refund in the amount of $32.95 was also process on 7/21/15 and an invoice showing the refund was sent to the client as well.  Please allow 5-7 business days for the funds to be processed within your financial provider. We have also resent all the communications via email to the address listed in the account.Thank you,[redacted]web.com

We have received the complaint for [redacted], Complaint # [redacted].Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. At this point, Mr. [redacted] has spoken with several specialists on our Support Team, as well as myself. I’ve confirmed that during each of phone calls with our Support members, it has been thoroughly explained to the client that what he is asking for is simply not something our software is able to accommodate. As stated on multiple occasions, we, unfortunately, do not have the ability to transfer all the orders over to a new company, as Mr. [redacted] has requested. Our software is designed to pass [redacted] compliance and does not provide the ability to obtain credit card information after a 90 day transaction period. Mr. [redacted] has advised that most of his business’ transactions occur on an annual basis, which is why there are multiple orders that fall outside of the above mentioned 90 day time frame that we are not able to assist him with. Although we are not able to accommodate Mr. [redacted]’s specific request, we have offered to switch the client over to a less expensive Ecommerce package to help his business as they transition to a new platform/company. We are here to assist the client anyway we can and have given options on what we are able to do. During our last phone call with the client 3-1-17, he advised that he would discuss further options with his team prior to making any decisions. I’ve since spoken with the client and gave my contact information on top of direct supports to make sure we take care of them during the process. Again, we apologize for any frustrations this has caused, and wish nothing but the best for Mr. [redacted] and his business in the future.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:I'm awaiting the full refund from them within my bank, it has been a couple of days. When I receive notice of it, I'll accept.
Regards,
[redacted]

Mr. [redacted] filed a complaint due to difficulties with an order he had placed online. He claims he'd paid for a product, but did not receive it to date.
A member of the [redacted] attempted to reach Mr. [redacted] on 10/8 via telephone and email. A voicemail message was...

left and a follow up email was sent to provide direct contact information as well as to advise of the following: 
Web.com is one of the largest providers of online marketing and web services to small businesses.  We provide web services to Customers of several large Fortune 100 and 500 companies.  While [redacted] may subscribe to services offered by Web.com and its groups [redacted]), Web.com is in no way affiliated with this company’s products or services.  As such, we believe this Complaint was filed against Web.com in error. 
Should there be further questions, we ask that the Customer contact us directly regarding additional concerns related to this matter.

[redacted] filed a complaint citing refund
difficulties and requesting the cancellation of his services. 
A member of the [redacted] spoke with Mr.
[redacted] on 10/30/14 and apologized for any difficulties.  We have agreed
to accommodate his refund request and...

will ensure that the services are
cancelled.  A refund in the amount of $459.80 has been approved.  We ask
that Mr. [redacted] allow 3 – 7 business days for the refund to post to the credit
card.  Mr. [redacted] has been provided with direct contact information to
our office in case of any additional questions or concerns related to this
matter.

Dear Revdex.com, We regret the inconvenience this has caused Ms. [redacted].  Unfortunately we must still deny the full refund she is requesting.  It is the client’s responsibility to manage their accounts and it is not possible for Web.com to determine whether an account is a duplicate or simply another website the client manages.  It is the client’s responsibility to properly cancel a service and/or an account as it was agreed to in the Terms of Service.  However, as a customer gesture we will extend another refund for 3 more charges billed to the account totaling 6 charges of $42.95 ($257.70).   We hope this gesture serves as an amicable resolution to this concern.  We greatly appreciate the feedback regarding this issue and consider the matter closed.    Thank you, [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: the advertising link which send me to this site is showing that from next month I will be charged around 4$. but they charged 14$. please tell them to stop my hosting plan because I am not able to afford such high cost.
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. It seems as if the...

dealerships operating system is running off of a 10.8.5 version of MAC, which is an out of date version. When it comes to MAC operating systems they must be updated in order for the most recent browser version to work properly. More than likely, most MAC users will have the most up to date version and will see the website properly. Unfortunately, we are unable to fix the formatting on an out of date operating system. We have attached a copy of the client’s website being viewed from the most recent MAC 10.12 version. Thank You,          [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because:On your website advertising the Domain Protection service there is no exclusion for a charge-back. And, an innocent customer has no logical reason to believe that a case like this would be any different. Why would a charge-back be different than not renewing at all? In both cases you have not received money for a renewal and the customer should be protected under your Domain Protection service. This most definitely seems to be a case of implied warranty at a minimum.
Regards,
[redacted]

[redacted] filed a complaint citing difficulties with
email spam.
A member of the [redacted] reviewed Mrs.
[redacted]’s account and confirmed the spamming issue was corrected as of
10/20/14.  An additional review also confirmed that Customer Service
Gestures,...

including a refund in the amount of 106.88 for her hosting package,
were completed on 10/20/14.
We attempted to reach Mrs. [redacted] by telephone on
10/22/14.  The call was not answered so a voice mail was left providing our
direct contact information and advising that the issue was corrected and a
refund was provided.  A follow up email was also sent.  We ask that
Mrs. [redacted] contact us directly if she has any additional questions or concerns
related to this matter.

Complaint: [redacted]
I am rejecting this response because: First Off, I am ** [redacted] Not ** [redacted], I am a lady and The [redacted] Of [redacted].  Second, After Web.com had processed the payment, The Web site hosting company had "technical issues" on there end after the payment was made  and my company site [redacted] was offline for 4 days!  i lost more customers, I had lost of wages . damages, and finical damages.  i had [redacted], charging my company CC during the time that web.com had there tech issues and my website was NOT viewable do to the fact of poor poor inner company circle technicians. My company website was down for 4 days, The [redacted] and [redacted] of the company [redacted] had called them 4 to 5 times trying to get answers, trying to ask them when will the site be up and running so that cusomters can see the site and futuree customers can call about our advertising ser[redacted]s. During the time of the website being down, damages to my  advertising company [redacted] is in the $10,000s of thousands of dollars.  not only that final lost to a business but the fact that [redacted] keep charging the business account and made it negative  (overdrawn by over $300.00 dollars) Damages that should not have happened. Web.com you are a web hosting company why cant you resolve technical issues faster? I am displeased with Web.com Revdex.com, ask web.com for the recorded phone recording transcripts. Revdex.com ask them for the call logs from dec 12 2017 till dec 17, 18th 2017. the phone number will be on the logs [redacted]. Also tell web.com not to charge us 22.95 dollars on dec 30th after there web ser[redacted] failed to keep my company website up and running during half of that pay quarter  .  Mr [redacted] mad all the phone calls , I am the [redacted] of the company I am responsible for the finical numbers. I will provide a more detail lost of wages and finial damages to the company [redacted].  1 customer alone pays over 5,000 dollars for advertising with our ser[redacted]s during the holidays.  i would like damages and finical  lost .  Thank you [redacted] of [redacted] 
Regards,
[redacted]