Anderson Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com, We have received a complaint filed with your office by [redacted]In her complaint, [redacted] cited difficulties with successfully completing a Primary Contact change on a [redacted] account associated with [redacted]The need to update the contact information stemmed from an
automatic renewal of domain name [redacted] and the inability of a non-contact to cancel/refund this product.After submitting documentation times, we were unable to process her requestOur review showed incomplete information submitted in order to successfully process this requestWeb.com has addressed the need for Agents to thoroughly review any incomplete forms and ensure all instructions are included in initial email responseA full refund was issued on 7/10/in the amount of $has been issuedAll services were deleted from the account as of 7/14/15, at the customer's requestWeb.com has met all requirements to this customer's satisfaction, considering her requests listed in this Revdex.com complaint.Thank you, [redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that the client had called in to attempt termination of the account. Due to the fact that Mr. [redacted] was not listed as an authorized account holder, our team was unable to process this request. The client was provided with the forms to complete a change of ownership but did not provide sufficient information. He was notified of what was missing and had the proper documentation been provided, the account would have been terminated at that time. We certainly apologize for any frustration this issue may have caused, however a full refund is not due.Thank you,[redacted]Web.com

This is the second time I asked them. Which account got the credit?
 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that the hosting services were terminated on 9/15/2016. At this time, the only remaining active feature is the domain name. The client...

will be able to manage the name and renewal options by logging into her account manager. Please note, the name is set to renew automatically, if this is not something the client would like to retain we recommend that she logs into her account manger to disable automatic renewals. Since the account was terminated within 5 days of the last bill date, a refund has been processed for $32.95. However, it may take 7-10 days for the funds to reflect within your financial institution. We apologize for any frustration this may have caused and wish the client nothing but the best.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the customer's billing concerns. After a full review we have found that the customer is not due a full refund. The client signed up for services and agreed to the terms and...

conditions. The account has since been terminated and we have provided the customer with a refund for one month of service as a customer service gesture. We have emailed confirmation to the email address on file for the account.Thank you,[redacted]Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Dear Revdex.com, Mr[redacted] rejected Web.com's last response due to another refund in the amount of $An email confirmation was sent to Mr[redacted] when the service was purchased (
Invoice(s) [redacted])Mr[redacted] may call into support and we would be happy to resend this invoice, but we will need to authenticate Mr[redacted] before we can forward any billing information.On, 2/3/15, another refund was issued in the amount of $Being that Mr[redacted] stated this is what he requests in order to be satisfied and consider this matter closed, we respectfully request that this matter be closed at this time.[redacted]We

Hi [redacted],I checked with the boss [redacted]) and he said I can deal with this on my own.  So please know you can speak to me about this if you need anything.  The email and phone number I believe you know already.  We logged into our [redacted] account today and we made sure that I was indeed listed as the account contact.  My name is [redacted].  We have no problem giving the Revdex.com any info it needs.  Bear in mind though, it is [redacted] (Web dot com) that we feel very differently about!  FYI: we do not want [redacted] to have any information about us than is absolutely truly necessary.  This is just to be on the safe side, since we feel very uneasy about what they have done so far to our account.  If you are able, please make sure our information stays with you/the Revdex.com only.  We simply want that company to cancel our "webhosting service" and they provide no way to do that on their website.  We also want them to refund us the $142.50 they charged our credit card on 4/2/15.  We are not sure if we should ask our bank to dispute it or have Revdex.com do it.  We told [redacted]/Web.com (sometime before we contacted the Revdex.com) that we no longer want [redacted]/Web.com to contact us by phone.  It may sound unusual, but we feel strongly about that factor.  We truly feel they are not at all a trustworthy corporation. We do not want them to even have fuller names or phone numbers anymore for us on file.  It may sound too minimal for them to handle the complaint, but they have our email address and any other info they need already.  We are sure they are simply stalling.  We are sure they can operate on this complaint perfectly well, with only the information they have now.  They were very casually able to charge our credit card without our full name or phone number, yet suddenly today they claim they cannot begin resolving the issue unless we give them a fuller name and phone number.  We feel they are simply delaying instead of refunding us.  We have been advised by our legal counselors that on an issue like this, no matter how big or small the amount or the issue, we should have their responses in writing, not via telephone.  We have no problems talking with the Revdex.com via phone if that is required.  Just please remember that we will not speak to [redacted]/Web.com via phone anymore.  We tried it in the past and they put us on hold for extremely long time periods, transfer us, disconnect us, and generally confuse the issue for their own benefit every time.  Very sorry for the long amount of detail you have to read through...but we are as you can see very upset about this erroneous charge and this challenging system they have.   We want this very simple dispute resolved ASAP, and we want it resolved with the least amount of intrusion on our personal lives or our business of course.  We have heard horror stories about [redacted] doing nightmarish things to its customers.  Not only erroneous charges, but they have also been accused by customers for other things.  [redacted] has allegedly harassed its customers, frozen customers sites and emails, committed violations of privacy, put customers on international spam lists that overwhelm customers time and storage, selling their customers' identification or billing information, and so on and so forth.  I hope it isn't too inconvenient for you, but at this point in time, we feel that the less info the Web dot com company has about us personally or businesswise, the safer we are in dealing with them.  Thank you so much for your discretion and your expertise in this small but difficult matter.  If you still need more information from me, I certainly understand, so just say the word and I will reply again if you need more from us.  Have a good day and we hope to hear from you sometime this week.  Thanks again,[redacted]

Dear Revdex.com,We are terribly sorry to hear of the unfortunate situation the client was involved in and wish nothing but the best recovery for her. Unfortunately we are outside the window where we would be able to remove the domain name from the account and provide a refund. Thank you,[redacted]/Web.com

Dear Revdex.com,[redacted] filed a complaint citing issues with his SEO program.[redacted] and [redacted] spoke with the customer. They changed his marketing program in order to assist driving the results the customer is looking for at no additional cost to him.The customer has been provided with our...

direct contact information if he is still seeing an issue.We ask that the Revdex.com close the complaint.Thank you[redacted]

Dear Revdex.com, [redacted] had filed a complaint with your office against Web.com related to a migration that recently occurred and impacted his website and account. Mr. [redacted] has several open questions that he would like to be addressed. There was a crucial need to migrate to a new server as the...

previous server became unresponsive unexpectedly. In an effort to avoid the complete loss of several long time Web.com hosted websites, Web.com migrated to an updated server within it's child company, [redacted]. Both companies do fall under the Web.com umbrella. The customer has been provided log in information to retrieve his data (files) at his convenience. Due to the unexpected circumstances we faced, there are still several minor open items that members of our organization at the highest levels are and have been diligently working on resolving. We have attempted to reach Mr. [redacted] in an attempt to reactivate his website, but due to time zone difference, it has been challenging. We will continue to put forth our best effort in resolving this customer's issues as quickly as possible and communicating any information the customer requests as it is available to us.Due to the issue not being fully resolved, we are not requesting the Revdex.com close this matter. However due to the nature and magnitude of circumstances we face , we are requesting an extension at this time. We fully agree to responding with a full explanation to the customer as well as offering compensation due to the difficulties he has experienced. Thank you, [redacted] Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to the customer
via phone to discuss billing issue and refund request. After reviewing the
account, we found that the customer paid $4.95 for...

the first month and $32.90 a
month going forward. The customer explained that he upgraded his account to a promotional
package for $15.00 a month and this is all he agreed to. We have approved a
refund for $103.64, this covers everything the customer paid on the account. We
have confirmed this refund to the customer via phone and email. We have
attached a copy of the email sent to the customer for your records.
 
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com, We have reviewed the complaint for [redacted], Complaint # [redacted]. We have reviewed the customer's domain name issue. After a thorough review, we have determined that the domain name, [redacted] was renewed, however, the customer did a chargeback for...

the renewal fee and expiration protection feature on May 11, 2015.  Because of the chargeback, the domain name was revoked from his ownership and released. If the customer would like to retain ownership of the domain name, he will need to contact the current registered name holder. Based on the actions taken, we ask the Revdex.com to consider this matter closed. Thank you,[redacted]Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for help. 
Regards,
[redacted]

Dear Revdex.com,We have thoroughly reviewed all communication from Mr. [redacted] and found that he submitted a request to cancel his account on 1/31/2017 via our online ticketing system; however the account was not cancelled at this time, because our Terms of Service require that for security purposes, customers call to cancel services. A response was sent via email to the client (see attached) on 2/1/2017 clearly explaining that he would need to call our [redacted] to request and process the cancellation. We have no record of the client calling to cancel the account in question since its active date, additionally; we have no record of a cancellation confirmation being emailed to the client, which would have automatically been initiated upon termination of the account. After submitting a Revdex.com complaint, the client spoke with a specialist, [redacted] in February, who confirmed the client’s request to cancel his services and as a customer service gesture offered to refund the 3 most recent charges, totaling $98.85. The client declined this offer and has made it clear that he will decline any offer that is not a full refund. Mr. [redacted] signed up for a “Do It Yourself” hosting account online and agreed to the Terms of Services when submitting his credit card information. Please note that we do not monitor usage of DIY hosting accounts, and because we have no records of Mr. [redacted] calling to cancel services, his account remained active and the credit card he originally submitted was billed every 4 weeks in the amount of $32.95. Mr. [redacted]’s DIY hosting service has been cancelled, after which, an automated cancellation email was sent to the email address we have on file (see attached.)  At this time, the customer has disputed charges with his financial institution and been refunded $131.80, therefore our original offer to refund $98.85 is void, and we ask that the Revdex.com consider the matter closed. We apologize for any frustrations or confusions Mr. [redacted] may have experienced, and we wish him the best in future business endeavors. Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: I was sent a letter confirming 1-refund in the amount of $144.95 the rest has not been confirmed. Furthermore this company hasn't addressed the fact they pushed my account into overcharge by charging my credit card WITHOUT my consent. No one has contacted me to say one word. I'd like to leave a formal review to be posted so the public can be made aware of this whole scam.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:From: [redacted]>Date: Tue, Nov 28, 2017 at 12:03 AMSubject: Re: Web.com [redacted]To: [redacted]>Hi [redacted],This is a scam site. I never agreed to a recurring payment. They are trying to refund only two months when they should be refunding me for the last 7 months. Can you help?Sent from my iPhone
Regards,
[redacted]

Dear Revdex.com,Thanks for bringing this matter to our attention. We have investigated this complaint and found the following:• Customer had 2 different website products with us (a Do-It-Yourself website and a site that we build for the client)• Customer called into the DIY service line and asked to cancel...

"all services", and did not advise the agent of the other site. Customer service agent cancelled all services for the DIY site, but did not notice the other.• After review, I have advised our finance department to issue the requested refund of $909.70 in check form, to be shipped to the address we have on file.We appreciate your attention in this, and ask you to consider this matter closed.[redacted]
[redacted], a Web.com service
[redacted] [redacted]
[redacted]

Dear Revdex.com, [redacted] filed a Revdex.com complaint in regards to unwanted services remaining in their account. [redacted] called into support several times to request a refund and cancel said services, but continued to be billed for services after. Resolution:A member of the [redacted] reached out...

by email to [redacted] (as we were unable to reach this customer by phone on initial attempt). Our [redacted] confirmed the services and refunds [redacted] was requesting. Total amount refund requested was $16.00. As a customer service gesture, and apology for the inconvenience, this client was refunded $21.93. In addition, the unwanted services were cancelled from the account and the client will no longer be billed for anything other than the WANTED services remaining in their account, namely the domain name and domain expiration protection. The client mentioned  they would agree to cancelling their complaint after refund was issued and services were deleted. Based on our resolution, we respectfully request that the Revdex.com consider this matter closed.Regards,
[redacted]