Anderson Vision Center

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reviewed the customer’s account and refund request. After a thorough review, we have determined that we have already issued a refund back to the customer for $200.00 -...

$100.00 issued on May 22nd, 2015 and the remaining $100.00 issued on May 29th, 2015. The customer should already have the funds issued on May 22nd and he will see the additional $100.00 credited back to his account in 5-7 business days.
 
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
 
Thank you,
 
 
[redacted]
Web.com

[redacted] filed a complaint citing difficulties with getting in touch with [redacted]
 
A member
of the [redacted] contacted Mr. [redacted] via phone and he stated that [redacted] contacted him and his issue is resolved with them.

Dear Revdex.com, We have reviewed the complaint for [redacted], complaint # [redacted]. We have reviewed the customer's domain name issue.  After a thorough review, we have determined that the domain name, [redacted] was unlocked and authorization codes were provided...

for the client on 4/29/15.  The client did not apply the authorization codes for transfer of the domain name until the domain name had expired, which was on 6/10/15. Should the client have transferred his domain name before the expiration date, a renewal would not have been necessary.  The domain name is able to be transferred with the authorization codes he was provided on 4/29/15.Based on the actions taken, we ask that the Revdex.com consider this matter closed.Thank you,[redacted]
[redacted]web.com

Dear Revdex.com,
We have reviewed the complaint for
[redacted] [redacted], Complaint # [redacted].
We have reviewed the client’s concerns; at this point the
account has been terminated and an cancellation confirmation has been sent to
the email address on file. No further action...

is needed. Thank you,[redacted]Web.com

[redacted] filed a Complaint after experiencing difficulties updating the email address on his User ID, which he was doing with intent to prepare his domain name for transfer to another provider.  In his Complaint, Mr. [redacted] reported that his initial fax attempts were not successful,...

noted that all of the email addresses associated with his domain were not updated, and requested that [redacted] be reported to the [redacted] due to the experience.
We attempted to reach Mr. [redacted] by phone; however, he was not available, so a voicemail message was left for him.  Our review confirmed that the email address on Mr. [redacted]’s User ID as the Primary Contact for the Account was updated per his request 9/2.  As the Primary Contact over the Account, Mr. [redacted] has full authority to manage the domain, its associated Account Contacts, and prepare the domain for transfer to another Registrar via the online Account Manager.  The Authorization Code was provided to Mr. [redacted] 9/16 via email and an additional follow up email with instructions for updating the WHOIS contacts and preparing the domain name for transfer was sent.  Contact information for a member of the [redacted] was also included.  We remain willing to work with Mr. [redacted] to complete his request and ask that he contact our office directly with any additional questions or concerns regarding this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: From: [redacted] <[redacted]>Date: Mon, Jun 29, 2015 at 3:34 PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint #[redacted].To: [redacted]The complaint was that the company did not do what they said I was paying for therefore I want out out of my contract. Do what you said you do and wouldn't want out of the contract it's that simple. Regards,
[redacted]

Dear Revdex.com, We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond...

appropriately. As a result we can confirm that on 12/13/2016 the client called in to cancel their services for the Website and the Ecommerce store. On that same day the services were cancelled and as promised Web.com did not charge the client any additional fees. However, it appears the charges the client is referring to came from a third party company [redacted] and Web.com does not have any affiliation with [redacted] and would not be able to have any control over their financial affairs. Since the service was with [redacted], Web.com would not have been able to advise the customer to cancel their services with a third party company. If the client would like to receive a refund the client would have to contact [redacted] to receive a refund for the charge he received from that company. Thank You,          [redacted] Web.com

Dear Revdex.com, We sincerely apologize for Mr. [redacted]’s experience.  Upon review of the account and interactions with support we have found that Mr. [redacted] chose to downgrade his service from a “Do It For Me” (DIFM) Custom Built website to a “Do It Yourself” (DIY)...

hosting.  This does effectively drop his price from the $124.95 monthly charge to a $119.52 yearly hosting charge.  However, the DIY service does not include a lot of the features and benefits that come standard with the DIFM offering.  When Mr. [redacted] chose to downgrade his service he was charged for a $119.52 hosting package which was purchased and authorized by him.  This service does come with 24/7 support for a variety of hosting topics, but that does not include migrating and setting up a website to the new host as it is a DIY platform.  Therefore, Mr. [redacted] would have had to purchase premium support to have a technician complete this task for him, which was explained to him.  Mr. [redacted] did cancel this service shortly after and a full refund of $119.52 was processed. The last charge placed to the clients account was on 7/29/2017 which was the client’s normal recurring charge for his DIFM website.  This charge was authorized as Mr. [redacted] did not cancel the account, nor make any attempts to do so in accordance to our Terms of Service.  The account has since been cancelled and the last payment of $124.95 from 7/29/2017 has been refunded as a courtesy to Mr. [redacted].  Please allow 5-7 business days for processing. Lastly, Mr. [redacted] has been provided 2 digital copies of his website and a hard copy sent by mail.  This has been confirmed to have been processed correctly.  We thank Mr. [redacted] for his patronage and wish him the best in his future endeavors. Thank you, [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted]We have reviewed the customer's account concerns. After a full review, we have found that the client's account has already been terminated. The customer called in to support on 8/26/15 and...

successfully cancelled all services. We have resent the cancellation confirmation email to the client for her records. The client agreed to the terms of service when she purchased the DIY website builder package. As a customer service gesture, we have refunded the last months payment and emailed a copy of the invoice to the client for her records.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], Complaint #[redacted].We have reviewed the customer's billing concern. After a full review we have found that multiple notices were sent to the client about the billing adjustments during the life of her account. There is no...

refund that is due. Services were provided as requested and as stated in the terms and conditions of our service agreement.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], #[redacted].We take customer satisfaction very seriously. We can confirm that this customer does have an account with Web.com. Web.com would be more than happy to assist the client in cancelling the account and refunding...

what needs to be refunded. Web.com does take the security of our clients accounts very seriously and unfortunately we have not been able to assist this customer due to her not being listed on the account or verifying the login credentials.The agent that the customer spoke with on August 2nd did provided the Primary Contact Registration paper work that is needed for security of the account to change the Primary. Once this has taken place support could assist further as the customer would be listed on the account.On August 23, 2017 a chargeback was issued by the client and accepted. Once a chargeback is placed the account is cancelled and was on the same day.Web.com does apologize for any frustration this customer may have experienced but there is a standard security measure that is taken to ensure the security of a clients account. The chargeback was issued and the account has been cancelled we wish nothing but the best for this customer in the future.Thank you,[redacted]Web.com

[redacted] filed a complaint regarding billing difficulties for her accounts.
A member of the [redacted] spoke with Ms. [redacted] on 9/12 and 9/18 and we have also communicated with her via email throughout this time. Ms. [redacted] has provided us with a list of charges from her bank...

statement and we are actively working with her to confirm each charge to determine if there are any services which should be cancelled or refunds to be issued. We continue to work with Ms. [redacted] and we ask that she contact our office directly if she has additional concerns regarding this matter.

Dear Revdex.com,
 
We have reviewed the complaint for [redacted],
Complaint# [redacted].
 
The inbound [redacted] mentioned in the
customer’s complaint reached out to the customer via phone, refunded his purchase,
extended the service at...

no charge and resolved the hosting issues. The Inbound
[redacted] also provided his direct contact information to the customer. All
issues should be resolved.
 
Thank you,
 
[redacted]
Web.com

Dear Revdex.com,We have received the complaint for [redacted] # [redacted].Please know that we take customer dissatisfaction very seriously. The client, Mr. [redacted] has spoken with a Specialist since he placed his Revdex.com complaint. The specialist offered Mr.[redacted] a significant reduction...

in his bill with a $200 credit. The specialist also offered some assistance in getting the campaign going in a better direction for him as well. The client agreed to the terms given to him by the specialist.Web.com wishes nothing but the best for the client and his business in the future. We look forward to building our relationship as your business grows.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: It is not clear what "all web.com brand information is stripped from the site".  I want to know specifically will I have the rights to the logo, photos and text content.  
Regards,
[redacted]

Dear RevDex.com, 
We have
reviewed the complaint for [redacted], Complaint# [redacted]. 
We  have
reached out to the customer via email and phone. We have verified the refund
amount that the customer is expecting to receive and our finance department has
issued a check to the customer. He will receive the refund via US mail in check
form as he requested. Based on the actions taken to satisfy the customer, we
ask that the Revdex.com consider this matter closed. 
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to this customer
via phone and email to discuss her poor experience and refund request. We were unsuccessful
in reaching her by phone and only...

received one email from her stating that she
will be contacting us soon. The account the customer had with us is cancelled
and we have processed and issued a refund in the amount of $114.95 to the
customer on April 7, 2015. We have also emailed the customer this information
and we have also attached a copy of the email sent for your records. Based on
the actions taken, we ask that the Revdex.com consider this matter
closed.
 
 
[redacted]
[redacted]
Web.com

We have received the complaint for [redacted] [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriately. As a result,...

we have refunded the client three payments of $36.85 totaling out to $110.55. Thank You,          [redacted] Web.com

[redacted] filed a complaint due to difficulties with her email product. She requested the following compensation:
·         4 years of hosting
·         domain registration including private...

registration [redacted] and [redacted]
·         4GB of permanent space for [redacted]
A member of the [redacted] left  voice messages for Ms. [redacted]  on 9/9 and 9/12 and sent follow up emails providing our direct contact information.  To date, we have not received a reply from Ms. [redacted].  We remain willing to work with Ms. [redacted] regarding her requests and ask that she contact us directly so we may assist.