Anderson Vision Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
From: [redacted] <[redacted]>Date: Tue, Feb 3, 2015 at 3:38 PMSubject: #[redacted]To: [redacted]Aloha,I really appreciate your help in my case. Not only did they refund the two $399.99 payments, but we also got refunded other charges that were not authorized that we didn't even know about. Web.com must really be pulling the wool over people's eyes. Thank you so much[redacted]

Complaint: [redacted]
I am rejecting this response because:  I agree with the main message but I have spoken to them via telephone many times, I am willing to give my last four of my social for identity purposes but I have taken up way too much time at work calling web.com folk.  It should be all in their call records.  I cannot make any more phone calls.  And their alternative request to log-in to my account, how is this possible when I cancelled my URL and my account over a month ago?  I am confused as to why they cannot just go ahead and release the URL when I am giving permission.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by web.com.  Although there are still issues with the way their prices were advertised ($3.95 for the first month and $7.95 after that).   I am willing to accept their offer as long as my domain name (which I offered to pay to register) remains mine and I have access to it as promised.I hope they make changes to their website to make sure that their prices are honest, straight forward and clearly explained.  I really felt like I had been bait and switched and I read the fine print and looked at the asterisks.Hopefully this will resolve the issue.  I'm accepting the offer even though I won't know for sure if the domain is really mine until 4/1/15 when I can transfer it.
Regards,
[redacted]

Dear Revdex.com, Ms. [redacted] rejected our previous responses and opened a new complaint citing her issues had gone unresolved.  Her initial request included a compensation request for free services from [redacted].Ms. [redacted] rejected our offer to refund her last invoice in the amount of $358.96 and cancel services if she remains dissatisfied with our email/hosting services.  However she has accepted a $100.00 credit on her account as an alternate offer.  I have attached the email conversation.Our technical support team will continue to monitor Ms. [redacted]'s account and provide assistance where needed.  We ask that Ms. [redacted] contact us directly for further assistance with this matter.[redacted], a Web.com service[redacted]

Dear Revdex.com,[redacted] filed a Revdex.com complaint citing difficulties receiving a refund for unwanted services.I have requested a refund in the amount the customer is seeking, $79.60.  The customer is asked to allow 7-10 days to see the refund appear on this credit card.Thank you[redacted]...

[redacted]

Complaint: [redacted]
I am rejecting this response because: The response from Web.com re my matter is an abject lie. Of course I did NOT put up anything on Web.com's site as I explicitly told the customer service rep that I was not at all ready to publish anything as my current site with [redacted] was already up and I was intending on completely re-doing my entire site eventually; that I was full-time teaching, that I had back pain and that my upcoming surgery was scheduled for March 2015 (I was bumped 3 times; the actual surgery took place on April 27th at [redacted]. AT NO TIME did I ever press any "publish" button as not even one page had been prepared !!!!! I spoke with Customer Service reps as far back as November 2014 after my [redacted] company advised me to settle this matter with Web.com. Of course Web.com doesn't have any record of that; this would support my grievance toward them !! I am angry and frustrated, particularly when I read the phrase "....client has been offered a refund in the amount of $131.80, as a customer service gesture". What is Web.com's concept of a thorough review ????? I DID phone in before June 2015 as early as November 2014....Regarding termination of the account this is EXACTLY what I requested in November 2014 when [redacted] and I realized that I had been over-charged 32.95 per month. I repeat for emphasis: at no time did I request any web-building of any kind from Web.com. Nor did I request or agree to any charge/service beyond the agreed upon 1.95/month. I am a [redacted] and a certified teacher. I have a fully serviceable website www.[redacted].com with [redacted]. Why would I publish another when my original one is already on the web ? An important point is that I had NOTHING to publish with Web.com. If Web.com published ANY DOCUMENT with my name on it, legal action is now required. I am now attempting, and have attempted in the past over the phone, to resolve this matter fairly. Web.com has made mistakes in the Customer Services Department but making misleading, untruthful and deceitful comments about my actions to Revdex.com is crossing the line. Their comments are slanderous and worthy of internet notice to the public. Thank you, [redacted] Web.com
Regards,
[redacted]

Dear Revdex.com, Upon receipt of this client's complaint, filed with your office, the [redacted] reviewed the mentioned account and services. It was found that this client purchased a domain name and a website builder package on 12/22/2011 at a promotional rate for 1 month,...

totaling $3.95. Because the services were not cancelled within 30 days, reoccurring monthly payments were attempted on 2 occasions, as outlined in the package details at the time the client purchased this package. The 2 additional attempts to process payment for the client's service, which was not cancelled as per the purchase agreement, however, both of these payments were declined due to "invalid card". These payments, each in the amount of $38.00, were never collected and therefore, cannot be refunded. Attached, you will find a snap shot of the client's order history, indicating the failed payments. At this time, the domain name is available for the public to purchase through any accredited registrar. Due to the client's request to be refunded for payments which were never collected by Web.com, as well as the client's current ability to purchased the domain name, [redacted], we respectfully request the Revdex.com consider this matter closed.  Best regards, [redacted] Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted]
 
We have made multiple attempts to
reach out to the customer via phone and email to address the status of the
account. Unfortunately, we were unsuccessful in reaching her...

and she has not
responded to our emails. We have attached a copy of the email we sent to her
today. We have closed the account per the customer’s request and we also
refunded the last payment of $41.90 back to her as a courtesy. Based on the
actions we have taken and per the attached, we ask that the Revdex.com
please consider this matter closed.
 
Thank you,
 
 
[redacted]
Web.com

I accepted the monetary offer but I am still awaiting a technician to contact me to resolve the issue I have been having for the past 2 years with spam in my email account. [redacted] has the worst spam filter I have ever seen. I worked in IT for 10 years and have never seen a spam filter work this poorly.  I keep getting excuses about what I should have done and why the spam filter is not catching the spam or why valid emails are being caught in spam. The problem needs to be fixed immediately.  The money does not resolve the issue. It is a just  a band-aid placed over a large wound.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted] filed a complaint stating we were continuing to try and charge his credit card even though they no longer want the services.
 
A member of the [redacted] spoke with Mr. [redacted] on 9/26 and confirmed that the issue had already been resolved via our Customer...

Service channels.  A review of Mr. [redacted]'s Customer Service experiences will be completed and any educational opportunities or failures we may find will be addressed.

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's account concerns and have been able to terminate the account as requested. We were unable to find any record of the client requesting cancellation previously,...

however, as a customer service gesture we have refunded a total amount of $74.70. We have emailed the client confirmation of the cancellation as well as copies of the invoices showing the refund. Please note, depending on the client's financial provider, it may take 7-10 business days for the funds to reflect within his account. We apologize for any inconvenience this may have caused.Thank you,[redacted]Web.com

[redacted] filed a complaint citing difficulties in
receiving a refund. 
A member of the [redacted] reviewed Mr. [redacted]’s
account and confirmed with our Billing Department that a refund in the amount
of $35 was issued on 6/13/14.  We have
emailed Mr. [redacted] and...

provided the transaction ID credentials that confirm the
refund was successfully processed and accepted by his Financial
Institution.  We have advised Mr. [redacted]
to contact his bank and provide them with the transaction details so they may
trace his refund and assist him in having it applied to his account. 
Mr. [redacted] has been provided with contact information to our
office in case of any additional questions or concerns related to this matter.

Dear Revdex.com, On 8/26/15, Web.com received a complaint from your
office filed by [redacted]. In this complaint, [redacted] cites over-priced
services and quesitonable billing to the account. A member of
the Web.com [redacted] reviewed the account to address these
claims. It was found that on...

7/19/15, [redacted] renewed her domain name for a
1-year term, purchased Private Registration for the domain name for a
1-year term, and rather than renewing her existing mailbox, a new email
box was purchased. This new email box has yet to be configured or used
in the account. On 7/22/17, the existing email box in this
account was deactivated due to expiration, which is when [redacted] called
our [redacted] and renewed her existing email box. The mail box was
reactivated right away. In this case, I beleive the mail box added by
[redacted] on 7/19/15 was an error, and was meant to be a renewal for the
current mail box in the account. The existing mailbox price has recently
increased to $51.19 per year, which the cusotmer was notified of within
the laset 6 months. To bring this matter to a [redacted], we have
refunded the full amount of the unconfigured email box, which was
purchased in error ($20.99). We have also applied a refund in the amount
of $25.59 toward the yearly renewal of the existing mail box. The full
amount of this email box cannot be refunded as it is actively being used
at this time. The Private Registration that was added to this domain on
7/19 can also be refunded, but will need [redacted] to contact our
[redacted] to request this service to be cancelled. If requested,
[redacted] will receive an additional refund of $9.99. Invoices for both transactions have been emailed to both email accounts requested ( @[redacted]).To
address [redacted]'s concern with the email performance and functionality,
[redacted]'s email box is currently on the oldest email platform available.
This platform was introduced years ago, and is imply no longer
compatible with updated versions of internet browsers and/or operating
systems. A simple free upgrade of [redacted]'s mailbox, which can be
performed from within the mail box, will eliminate most issues the
client is experiencing with their email. A total refund in the
amount of $46.58 has been issued as of 8/26/15 to [redacted]'s credit card
and will be processed within 1-2 business days. Although attempts to
contact [redacted] by phone have been unsuccessful, if the customer would
also like to cancel and refund the Private Registration service recently
added to the account, she may contact support for this request.Thank you, [redacted] Web.com

Dear Revdex.com,We appreciate you bringing this matter to our attention and have found the following regarding this complaint.Although we generally do not refund for services appropriately provided, as a customer service gesture we have accommodated this request. Refunds older than 90 days require a refund...

via check, which we have processed and sent to the mailing address present in this complaint.Please allow 7-10 business days for delivery. We respectfully request this matter be considered closed as resolved.[redacted], a Web.com service[redacted]

Dear Revdex.com, Mr[redacted] filed a complaint with your office and cited claims against Web.com in relation to advertisementMr[redacted] stated that he viewed a Web.com TV commercial that guaranteed a free website for daysIn order to satisfy his claim, Mr[redacted] is requesting that we
extend the 30-day free website offer to himA member of the [redacted] researched this matterThe TV commercial that Mr[redacted] is referring to in this complaint states the following verbiage verbatim: "we build
you a website for free and cancel with full refund within days"Our office found that Mr[redacted] had signed up for this service and was charged $on 12/17/As a result of the misinterpretation, an [redacted] reached out to Mr[redacted] by phone times and by email times to extend an offer of month service, free of chargesFor days, Mr[redacted] failed to respond to these attempts to contact him.As of 6/18/15, Web.com has issued a refund in the amount of $to [redacted] for this service as a result of the inability to speak to Mr[redacted] to extend a free month's serviceAs a result of our ongoing attempts to contact this customer, and issuing a full refund for the service in question, we respectfully request that the Revdex.com consider this matter closed.[redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], # [redacted].Please know that we take customer dissatisfaction very seriously. We have confirmed that the client did an account with us from June 5th till January 30, 2017. After researching during this time frame she did...

pay a total of $233.60. When she signed up on June 5th she agreed to the terms and conditions and service agreement that were provided to her. At the beginning of the service agreement is states,” This promotion provides Customer with a discounted rate of $2.95 per month for the first (1) billing cycle of the related Services. After the first (1) billing cycle, Customer's recurring fee will automatically change to then current rate. The current rate for the Services is $32.95 per billing cycle (every four weeks).”There are no records of the client calling and cancelling the account which is also mentioned in the same document, “Customer may cancel prior to the end of the promotional period or at any time thereafter by contacting Web.com at [redacted]. The Services are to be further governed by the terms and conditions found at [redacted].” It is also repeated in the terms and conditions.We are sorry to hear that we will not be helping in assisting her to move her business forward. We did see there was quite a bit of inactivity on the account. As a customer courtesy we have refunded the amount of $230.95. We wish you and your business the best in moving forward.Thank you,[redacted]Web.com

Dear Revdex.com,We received confirmation from the client that the funds were successfully deposited into their account. I have attached the confirmation email from the client regarding this matter. We do apologize for any frustration or inconvenience this may have caused.Thank you,[redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted]
 
We have reached out to the customer
by phone and email. We have resolved his domain name transfer issues by
providing him with new authorization codes. Based on...

the actions we have taken,
we ask that the Revdex.com please consider this matter closed.
 
Thank you,
 
 
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
Based on our thorough review, we have
determined that services were provided to the customer. There were no failures
or support issues indicated. The customer requested a refund for $1500.00, we
did not approve the requested amount but as a courtesy, we offered the customer
a refund for $350.00 and requested that he respond via email with his decision
to accept or decline the offer. We did not get a response from the customer
regarding his decision.
 
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Complaint: [redacted]
I am rejecting this response because I will not accept it until the money is in my account. Also, I haven't been given a time allocation of how long it will take
Regards,