Anderson Vision Center

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reached out to the customer
via phone to discuss her refund request. After thoroughly reviewing our
records, we found that a minor system error was hindering the...

refund from being
processed. We have corrected this issue and processed the customer’s refund in
the amount of $180.49. We have sent the customer an confirmation regarding the
status of her refund request. Based on the actions taken, we ask that the
Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Complaint: [redacted]
I am rejecting this response because:The account was closed within 24 hours of the purchase, it was cancelled both via online and over the phone, paper trail of online is enclosed with this reply, however I did not record my phone call with them, that does not diminish the fact that I've phoned them as well.Also I got an email from [redacted] fromWeb.com on February 1 2018 that I should cal het and I did, we agreed that Web.com will reimburse me in full, but now I read that I didn't except an offer of 98 dollars, which had not been discusses and since Web.com is recording their phone calls, I'd want to hear that conversation refusing an offer etc. Also I've tried to reach out to [redacted] the one that I spoke a few days ago with the phone number that was provided in the email, but there's a message saying that this number is no longer in service. I can't  settle for anything less than the full amount. 
Regards,
[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. Upon investigation...

of this notice, [redacted] finds that the client updated the [redacted] information for the domain on 5/1/17.  Since the clients email address was changed [redacted] implemented the 60-day CoR lock on the domain.  [redacted] has advised the client the reason for the lock and why the domain cannot be transferred at this time.  The client must wait until the 60-day CoR lock expires in order to transfer the domain name to another company.  [redacted] is compliant with the new ICANN Transfer policy. Thank You,          [redacted] Web.com

Dear Revdex.com,[redacted] [redacted] filed a complaint stating that Web.com pulled funds from her account without knowledge of who we are.I have researched Ms. [redacted]'s account and found that the charge is for the annual renewal of her domain, [redacted].I attempted to reach Ms. [redacted] by telephone but...

received her voicemail.  I then sent a follow up email, providing Ms. [redacted] with my direct contact information should she like to discuss her account further.Thank you[redacted]

Complaint: [redacted]Please be advised that my account was closed both online and on the phone, I [redacted] take no responsibility in the inefficient database that Web.com has to retrieve old phone calls data. And as Web.com admits that the account was indeed closed,  let them do a better job retrieving old messages and they should not blame their inability of finding (or make believe not finding)  on anyone else. Let's not Forget That Ms. [redacted]'s Phone number Was Disconnected Within 24 Hours. Something Tells Me That your phone In Cancellation Rule Is Made To Railroad Around Your Customers Believing That We Will Not Be Able To come Up with The Paper Trail. I Feel That Your Company Is A Total Fraud, And A Scam. Your Balance Is Still $266
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First, let me say that I have had no further contact by [redacted] since I first rejected their claim they had resolved the issue. Second, my [redacted] is not not involved in any way with this problem.  All emails are coming to [redacted].  The emails themselves are coming from the .IN top level domain (TLD).  All parts of the email address in the from field except the TLD seem to change.  For example an email could originally come from [redacted] for [redacted] and on the next day it could come from [redacted] also for [redacted].  The email content (body) will be identical though.  These emails obviously are not coming from a person or persons but seem to originate from a spambot of some sort.  I am sure the actual domain names do not exist and the true originator has masked their actual email address to conceal this cowardly act.  Ms. [redacted] indicates in her email that these are legitimate marketing emails, but this is not the case.  I did not do anything to warrant the onslaught of unwanted email I have been receiving on a daily basis. The direction provided by [redacted] has in no way been helpful or provided a resolution to this ongoing problem.  So my Revdex.com complaint should not be closed until I see a measurable decrease or complete cessation of the spam.  
Regards,
[redacted]

Revdex.com: Thank you for your help 8n this matter. I don't think they would have heard me without your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's account concerns and can confirm that on 4/11/2016 the client signed up online for a full hosting package which also came with a domain name that was registered for the...

first year for free, [redacted]. On 4/18/2016 the client signed up for a second account, [redacted], that also included a full hosting package and the domain name registration for the first year for free. On 9/13/2016 the client called in requesting to cancel the hosting services associated with [redacted]. On 10/14/2016 our team was contacted again to downgrade the [redacted] account to a domain name only plan as well. As a customer service gesture, our team refunded the most recent payment on this account of $24.90.We certainly apologize for any confusion or frustration this may have caused, but can confirm that at this time the only active piece in both accounts are just the domain names. The client will be responsible for keeping up with the annual renewals for the domain names and will receive notices via email when the expiration date nears. The client signed up for these services and was provided with all of the tools to proceed with building and designing a website for each of the mentioned domain names. There are no refunds that are due as services were provided.Thank you,[redacted]Web.com

Dear Revdex.com,  We have received the client's complaint and have reviewed the matter. The client purchased Web Hosting services on 4/28/16. At the time of purchase, this service was offered at a promotional rate, offering the first trial month at a discounted price. Disclosure of the monthly...

increase for preceding months is clearly noted on our website and also disclosed in any phone calls in which a product/service is purchased. The client agrees to the terms of service at the time of check-out, which includes, automatic monthly billing as well as charges at our standard rate for that service. To bring this matter to a closed state, and due to no documented activity or use of this client's service since [redacted], Web.com has approved a full refund of services. The client's refund will be processed within 1-2 business days. The client may follow up with this refund request by contacting support and referring to ticket # [redacted]. We hope this response clarifies this matter, as well as satisfies the client's wishes. Thank you for your consideration in this matter! Respectfully,  [redacted]Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a complaint citing difficulty with purchasing domain names.I have reached out to Mr. [redacted] and apologized for this troubles.  I advised him to reach out to me when he wishes to purchase a domain name to avoid any potential issues.  I will also be personally...

researching this issue to make corrections where necessary.Thank you[redacted]

Dear Revdex.com,We have received the complaint for [redacted] complaint #[redacted].We have reviewed the client's concerns and can confirm that the client signed up online for a Do-It-Yourself website builder plan on 8/25/2015. The original plan the client signed up for included multiple...

features such as a marketing bundle, perfect privacy, as well as the ecommerce feature to be able to sell products online and take payments from customers. When the client signed up for all of these services, an introductory rate of $5.90 was applied. It was noted at the time of checkout that this was an introductory rate and standard monthly billing would occur after the first month. Also, the client would not have been able to proceed with purchasing this package without agreeing to the terms of service. Once this was agreed upon, the payment of $5.90 was debited from the client's account.On 10/5/2015, the client phoned in to support to update his account and switch to a different plan, at this time he had already been billed his first standard payment of $41.90 (on 9/22/2015) for all the above mentioned services. With the updated plan that was opted for, the client was billed his new rate of $32.95 on 10/20/2015. This standard billing cycle continued every 4 weeks as stated in our terms of service. On 7/11/2016 the client was sent a domain name renewal reminder notice and since the domain name was opted for automatic renewals, the one year renewal payment of $37.00 was deducted on 8/5/2016.Nevertheless, as the client has requested, the account has been terminated, however a full refund of services is not due. The client agreed to our terms of service at the time of purchase and was able to keep track of all the monthly billing associated with his account from within his account manager. We certainly apologize for any frustration or inconvenience this issue may have caused.Thank you,[redacted]Web.com

Dear Revdex.com,We are working closely with Mr. [redacted] in regards to his marketing.  Our strategy for assisting the client is detailed below-We met with the client on 6/5/15 an developed a three part strategy for increasing traffic and search engine ranking. We will perform all SEO deliverables at no cost to the client for a minimum of two months.1. Programming Evaluation - The site will be evaluated by our programming team to make absolutely sure there are no issues that would cause a ranking/traffic decline.2. Increase Link Building Efforts - We will concentrate all of our efforts on link building. Link building is generally considered an aggressive SEO strategy and can help the client see results more quickly. We intend to target the clients top brands as part of this strategy.3. Schedule a Recurring Checkpoint Call – We will establish a checkpoint call every two weeks to review [redacted] traffic and rankings. Programming Evaluation: The site was evaluated by our programming team on 6/5/15. No website issues were found that could have pinpointed to a rankings decline.Link Building Strategy:We are pursuing the following keyword phrases for link building. This were chosen based on existing, second page position and the search volume of each of these. These phrases were reviewed and approved by the client on 6/8/15. In attrition to changing the targeted phrases, we are increasing the number of links built. We will be building 63-65 links per/month. This is nearly twice as many links as we’ve don previously. We kindly ask that you close this complaint as we will revisit the customer's account in September.Please find our research details below.[redacted] is a Tier 3 SEO account. They’ve been with us for 15 months. During that time, we’ve seen some increases in [redacted] site traffic and keyword ranking. • According to [redacted] (a well-respected SEO tool), the client currently has 105 keywords ranked on the first page of [redacted]. o In April 2014 when the client first started SEO with us, the client had 98 keywords ranked on the first page of [redacted].• Authority Labs shows the keyword phrases we’re specifically tracking, and they are for pretty competitive phrases:o “[redacted]” – moved up 97 spots (to position 4) from when we started SEO o “[redacted]” – moved up 7 spots (to position 12) from when we started SEOo “[redacted]s” moved up 6 spots (to position 17) from when we started SEO• The client’s [redacted] (SEO) traffic has declined year over year– and so has the website’s direct traffic and paid traffic.o Some of the keywords sending traffic did go up.o “[redacted]”, which should have gone up in traffic (as it went up significantly in rankings), actually went down in traffic.? However, if you view [redacted] Trends for this term (http://www.[redacted]), and also select “Forecast” in the chart, you’ll see that searches on “[redacted]” has actually trended down – and this is the client’s primary product. • If the market is seeing fewer searches on a key search term, websites selling these products will similarly see a smaller amount of traffic. Thank you[redacted]

Complaint: [redacted]
I am rejecting this response because: This business is not doing anything to show they are trying to solve this problem.  I was contacted by [redacted] in their[redacted] office via text message on 9/16. We spoke on 9/17 and she advised me that she would talk to their technical people and get back to me by one o'clock the next day.  I am still waiting to hear from her.  This scenario has escalated.  I am also being contacted by search engine companies not included in their "Ignite" package, of which they do no not disclose upfront.  Today I was contacted by [redacted] at [redacted] a subsidiary of web.com to, yes if you can believe it, to register for their Ignite package.  I hung up on them.  Since August 29th I am being cyber invaded and harassed as well as numerous calls to my cell phone. I want this to stop.  If they can put the information out there they should be able to retrieve it.  At this point I am also ready to contact the [redacted] and [redacted], as well as the ** and [redacted] and [redacted].
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This is boilerplate already sent to me previously. What Web.com has not explained is its contractual provisions dealing with abuse.  It has the contractual power to deal with abuse but either chooses not to or its contracts are meaningless and unenforceable.
Regards,
[redacted]

Dear Revdex.com,We appreciate your bringing this matter to our attention. We have investigated the matter and have found the following:• Client signed up for hosting services for [redacted] on 10/24/2014• Client was billed for $22.95 on 11/21/2014• We have received no notice of...

cancellation prior or after this charge.• We have refunded $22.95 back to the method of payment and closed the account - client will receive no further billing.We respectfully request this complaint be closed as resolved.[redacted], a Web.com service
[redacted]

Dear Revdex.com,We appreciate you bringing this matter to our attention. We have cancelled the services and refund all amounts paid ($7.85). Customer will receive no further billings.We appreciate you closing this matter as resolved.[redacted], a Web.com...

service[redacted]

Dear Revdex.com, We have received the complaint for [redacted], # [redacted]. Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. ...

In reference to the terms and conditions statement: As between [redacted] and you, you shall own any data disclosed by or collected about an individual that accesses your Website to browse or shop. [redacted] does not own the right to anyone’s credit card information the person who owns the right to that information is the card holder. The credit card information that is being requested is encrypted in order for us as a business to stay [redacted] compliant with Payment Card Industry Data Security Standards. This information can also not be given in order to adhere to these standards. Here is a link: [redacted] On this link under the section, “Implement Strong Access Control Measures,” it states the following: 7. Restrict access to cardholder data by business need-to-know 8. Assign a unique ID to each person with computer access 9. Restrict physical access to cardholder data We apologize for any frustration that may have occurred while the client was calling in and being given this information. We are sincerely sorry that the answer the client has been provided from support has not been to his liking. The third party processor that the client is choosing to go with is not someone that we have a partnership with. May we suggest if the client chooses to go with a processor that we do not have a partnership with that they send out a mass email to their clients asking them to update their card information. This way they would achieve the same results. We apologize again that the third part processor is not meeting all of their business needs and want nothing but the best for him and his business in the future.Thank you,[redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to this customer
via phone to discuss advertising issue and refund request. After reviewing the
account, we found that the promotion was $0.50 for the...

first month and $14.95 a
month going forward. We have explained this to the customer. We have approved
the customer’s refund request for $80.00. This refund will be processed today
and issued back to the customer’s [redacted]. We advised the
customer of this via phone and email. We have attached a copy of the confirmation
email sent to the customer for your records.
 
Based on the actions taken, we ask
that the Revdex.com consider this matter closed.
 
 
[redacted]
[redacted]
Web.com