Anderson Vision Center

Complaint: [redacted] I am rejecting this response because: I had years of domain registration with domain privacyBecause web.com deleted my email I missed out on at least two home inspection requestsEach home inspection is valued at a minimum of $and can easily go as high as $The loss of my email system caused damage to relationships with real estate professionals when the [redacted] tried to email me they were informed that the email was not working and was rejected this causes my company to look unreliableI don’t know if web.com deleted my account and can’t find the information but I should still have the emails to prove that I did in fact have web domain privacyI’m not sure what can make this betterProfessional relationships can be very fragile in the real estate industry Regards, [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's billing concerns and can confirm that both payments have successfully been refundedWe have attached the invoices showing the refund for $and $There are no further refunds that are dueWe certainly apologize for any frustration this may have caused.Thank you, [redacted] Web.com

Complaint: [redacted] I am rejecting this response because: They were supposed to contact meI made it specific with themI never gave permission to use my credit cardI asked to have it billed to meI did not want to use a credit card to avoid what happened last timeMy account was never setup they are lying Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: See below From: < [redacted] >Date: Wed, Dec 16, at 1:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: [redacted] I have been doing business with [redacted] for quite some time-consider this rebuttal a request AND a complaint-their customer service has become very out of touch-this company issued me a "white glove" service agent, that stays quite busy, and is sometimes hard to get ahold is not her, rather, but when I have issues, their general customer service is terrible When you call tech support, you can be put on hold for over mins, sometimes...none of their people take ownership of issues, typically...recently, I had THE SAME ISSUE I complained about firstly, EXACTLY with another websiteThey are quick to give refunds or something frthe world of the internet advertising and competition, free stuff doesn't always woneed service! I have been with this company for over years, and have spent a great deal of money over the years-since web.com bought the company, their customer service has tanked, at best...as far a resolution, I would like to see the company revamp their protocol for handling unsatisfied customers-I have been ridiculed, laughed at, lied to, and made VERY angry several times having to deal with their customer service reappears that upper level management is out of touch, and really do not consider the ground level and the source of their entire company existence-their lack of service has caused me to move some of my domain interests elsewhere, and I hope that they can use my situation to HELP them, not HARM them, but their biggest problem is the right people apparently don't care to listen-I fear it is not going to be long, and this company will suffer great losses, as others have being negligent to their main revenue source-the customer[redacted] "Serving ALL of [redacted] !"

Dear Revdex.com, We have reviewed the complaint for [redacted] , Complaint# [redacted] We have reached out to the customer to discuss the billing issues he experiencedWe have formally apologized verbally and via email for the issue and also issued a full refundBased on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed [redacted] Web.com%

Company's second response below: Please accept our apologies for the delay in this response We have concluded our review of this complaintBased on the customers feedback, we have fully refunded the customer $and have cancelled his serviceI’ve reached out personally to the customer however, he was not availableI sent the attached email to the customer confirming that the refund has been issuedHe should see the refund posted in 3-business days Please consider this matter closed All the best, [redacted]

Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] >Date: Mon, Jun 29, at 3:PMSubject: Re: You have a new message from the Revdex.com of Northeast Florida in regards to your complaint # [redacted] .To: [redacted] The complaint was that the company did not do what they said I was paying for therefore I want out out of my contractDo what you said you do and wouldn't want out of the contract it's that simpleRegards, [redacted]

Complaint: [redacted] I am rejecting this response because:I still need to make it clear that I did not receive any servicesWeb.com is not acting truthfullyThey have not presented any evidence that services were providedI dropped the charges in small claims court because it was clear that the lawyer Web.com sent there was not willing to refund my moneyHe wanted to create a hardship for me to have to appear in a trial in [redacted] , when I live in [redacted] - so I would have to travel and take time away from workIn mediation I was offered only $out of $due, and only if I signed a gag order - which I was not willing to do for such a nominal refund Regards, [redacted]

Dear Revdex.com, [redacted] filed a complaint citing refund difficultiesI am currently researching Mr [redacted] 's account He is asking for a complete refund of $due to dissatisfaction If a complete refund has not been issued, I will follow up with Mr [redacted] on the next steps we will take I sent a follow up email providing direct contact information for our office I ask that Mr [redacted] contact me directly if he has any additional questions or concerns related to this matter

Dear Revdex.com,We appreciate your bringing this matter to our attentionWe have investigated the matter and have found the following for [redacted] , complaint ID # [redacted] • Customer signed up for Do-It-Yourself website hosting services for " [redacted] " on 6/8/2014• Web.com has received no written or voice communication from this client indicating they wished to cancel services.• Recurring charges on this account totaled six payments of $27.90, as well as a $charge for the introductory promotion on the first month.• We have refunded the recurring payments on $and cancelled the account.We respectfully request this complaint be closed as resolved[redacted] E [redacted] a Web.com service [redacted]

[redacted] filed a Complaint after experiencing difficulties updating the email address on his User ID, which he was doing with intent to prepare his domain name for transfer to another provider In his Complaint, Mr [redacted] reported that his initial fax attempts were not successful, noted that all of the email addresses associated with his domain were not updated, and requested that [redacted] be reported to the [redacted] due to the experience We attempted to reach Mr [redacted] by phone; however, he was not available, so a voicemail message was left for him Our review confirmed that the email address on Mr [redacted] ’s User ID as the Primary Contact for the Account was updated per his request 9/ As the Primary Contact over the Account, Mr [redacted] has full authority to manage the domain, its associated Account Contacts, and prepare the domain for transfer to another Registrar via the online Account Manager The Authorization Code was provided to Mr [redacted] 9/via email and an additional follow up email with instructions for updating the WHOIS contacts and preparing the domain name for transfer was sent Contact information for a member of the [redacted] was also included We remain willing to work with Mr [redacted] to complete his request and ask that he contact our office directly with any additional questions or concerns regarding this matter

Dear Revdex.com, We have reviewed the complaint for [redacted] ***, Complaint# [redacted] We have reached out to this customer via phone to discuss account issuesOne of our [redacted] Supervisors worked with the customer on a resolution for her account issuesAfter reviewing the account, we realized that her website was down because her domain name expired and is now in redemptionWe could not retrieve her domain name out of redemption because we no longer host itBecause of her issues, we have approved a refund for months of service in the amount of $ This refund confirmation has been sent to the customer via emailWe have attached a copy of the email sent to the customer for your records Based on the actions taken, we ask that the Revdex.com consider this action closed [redacted] Web.com

Dear Revdex.com, We respectfully request this complaint be closed with your office We have processed the refund for Ms [redacted] and she has a commitment to this refund in writing, thusly it is a commitment that will be honored Being that Web.com has no control over the processing time of her bank we simply ask to allow a reasonable amount of time for the refund to process and to close this complaint as we have abided by Ms [redacted] ’s original request for a refund In the unlikely event Ms [redacted] does not receive her refund we will gladly assist in a resolution to that and to make sure she receives her refundThank you, [redacted] , Web.com

Dear Revdex.com, [redacted] filed a complaint citing [redacted] difficulties I have reached out to Mr [redacted] to advise him to contact an [redacted] expert to review his account As we do not guarantee results, he would have to have his account reviewed Mr [redacted] has been provided with our direct contact information and we ask that he call us directly if he has any additional questions or concerns related to this matter[redacted] , a Web.com service [redacted] * [redacted] ***

Revdex.com: I have reviewed the response made by web.com Although there are still issues with the way their prices were advertised ($for the first month and $after that) I am willing to accept their offer as long as my domain name (which I offered to pay to register) remains mine and I have access to it as promised.I hope they make changes to their website to make sure that their prices are honest, straight forward and clearly explained I really felt like I had been bait and switched and I read the fine print and looked at the asterisks.Hopefully this will resolve the issue I'm accepting the offer even though I won't know for sure if the domain is really mine until 4/1/when I can transfer it Regards, [redacted]

Dear Revdex.com,Thanks for bringing this matter to our attentionWe have cancelled the account in question and have refunded the $requestedThere will be no further billings.We respectfully request this matter be closed as resolved[redacted] , a Web.com service [redacted]

Dear Revdex.com, We have received the complaint for [redacted] , Complaint # [redacted] .We have reviewed the client's billing concern and have confirmed that the account was terminated successfully on 7/21/An email confirming cancellation was sent the same dayThe refund in the amount of $was also process on 7/21/and an invoice showing the refund was sent to the client as well Please allow 5-business days for the funds to be processed within your financial providerWe have also resent all the communications via email to the address listed in the account.Thank you, [redacted] web.com

[redacted] *** filed a complaint due to difficulties with support for encoding on her websiteShe had requested someone knowledgeable follow up with her A member of the [redacted] attempted to reach Ms*** on 9/and 9/via telephone and email, voicemail messages were left To date we have not received a response from Ms*** Ms [redacted] has been provided direct contact information for our office and we ask that Ms [redacted] contact us directly so we may work with her to resolve this matter

Dear Revdex.com, On 3/10/2015, Mr [redacted] signed up for a [redacted] service with Web.comThis call into our sales department has been recorded and reviewedOn this call, Mr [redacted] clearly agreed to the authorization/hold in the amount of $for Web.com to start his [redacted] serviceIt was explained to Mr [redacted] that this was a hold on the funds in his account; no monies would be withdrawn until the [redacted] page was completed, active and liveA few hours later, Mr [redacted] called in to cancel his [redacted] service He was informed by a Web.com agent that the service has been cancelled and we have released the hold on his credit card(Please keep in mind that although we release the hold/authorization, the bank typically does not reverse the hold for 3-business days.) On 3/11/2015, a member of our [redacted] , reached out to Mr [redacted] and explained that our records show the money has not been deducted from his bank account, however there was a hold/authorization on the funds, which has in fact, been reversed the day beforeMr [redacted] denied this was the case and sent [redacted] a screenshot of his bank statementThe statement showed that funds in the amount of $were not availableThis is what a bank statement will show when the funds are on holdThe funds were not available to Mr [redacted] as a result of the hold, however, the funds had not been deducted by Web.com as of yet [redacted] went on to join a conference call with Mr [redacted] and his bankThe bank representative had initially stated to Mr [redacted] that the money had been deducted, however when questioned by [redacted] , the banker did go on to explain further that these funds were in a hold/authorization status and were set to be returned to Mr [redacted] ’s account by 3/13/To expedite the release of the funds to Mr [redacted] , [redacted] faxed his bank a statement requesting that the funds be released immediatelyThe bank accepted the statement and the funds were made available to Mr [redacted] on 3/11/ Mr [redacted] continues to seek additional monies for his time spent to resolve this matterUnfortunately, this is not a request that can be accommodated by Web.comThe reasons behind this are (1.) Mr [redacted] clearly agreed, on a recorded line, to the authorization/hold of the funds in the amount of $ (2.) The funds were never deducted by Web.com, as promised by the sales representativeThe funds were in authorization/hold status, which made the funds unavailable to Mr [redacted] , but was not payment to Web.com(3.) As a result of the faxed statement to Mr [redacted] ’s bank, the funds were returned to his account in an expedited manner As a result of resolving this customer’s request to the best of our ability, in a timely manner, we respectfully request that the Revdex.com consider this matter closed Thank you, [redacted] [redacted] / [redacted] Style Definitions */

[redacted] filed a complaint due to difficulties with her email productShe requested the following compensation: · years of hosting · domain registration including private registration [redacted] and [redacted] · 4GB of permanent space for [redacted] A member of the [redacted] left voice messages for Ms [redacted] on 9/and 9/and sent follow up emails providing our direct contact information To date, we have not received a reply from Ms [redacted] We remain willing to work with Ms [redacted] regarding her requests and ask that she contact us directly so we may assist